Bing Liu

• University of Illinois Chicago

Continual learning has been an active research area in machine learning, focusing on incrementally learning a sequence of tasks. A key challenge is catastrophic forgetting (CF), and most research efforts have been directed toward mitigating this issue. However, a significant gap remains between the accuracy achieved by state-of-the-art continual le...

Continual learning (CL) learns a sequence of tasks incrementally. This paper studies the challenging CL setting of class-incremental learning (CIL). CIL has two key challenges: catastrophic forgetting (CF) and inter-task class separation (ICS). Despite numerous proposed methods, these issues remain persistent obstacles. This paper proposes a novel...

We introduce CLOB, a novel continual learning (CL) paradigm wherein a large language model (LLM) is regarded as a black box. Learning is done incrementally via only verbal prompting. CLOB does not fine-tune any part of the LLM or add any trainable parameters to it. It is particularly suitable for LLMs that are accessible via APIs. We also propose a...

Existing continual learning (CL) methods mainly rely on fine-tuning or adapting large language models (LLMs). They still suffer from catastrophic forgetting (CF). Little work has been done to exploit in-context learning (ICL) to leverage the extensive knowledge within LLMs for CL without updating any parameters. However, incrementally learning each...

Designing Reinforcement Learning (RL) solutions for real-life problems remains a significant challenge. A major area of concern is safety. "Shielding" is a popular technique to enforce safety in RL by turning user-defined safety specifications into safe agent behavior. However, these methods either suffer from extreme learning delays, demand extens...

In previous chapters, we have discussed how a chatbot can learn world knowledge (e.g., entities, facts, concepts) to generate more relevant responses and answer user questions (in Chap. 3), how it can improve its quality of response and avoid going out of context (in Chap. 5) and how it can acquire knowledge during conversation to understand user u...

Lifelong or continual knowledge learning in an interactive environment is a key capability of human beings. One can only learn so much by being told or supervised because the world is simply too complex to be completely learned this way. In fact, we humans probably learn a great deal of our knowledge through interactions with other humans and the e...

Task-oriented Dialogue Systems (ToDS) are widely popular now-a-days due to their pervasive usage in real-world applications like fight booking, customer service, virtual assistant services, etc. The main goal of these systems is to understand and complete tasks requested by users through multi-turn dialogues. Traditionally, ToDS are built with a nu...

This chapter concludes the book and discusses research challenges and future directions.

Many task-oriented chatbots and virtual assistants like Siri, Alexa, and Google Assistant are built as Natural Language (command) Interfaces (NLIs) that allow users to issue natural language (NL) commands to be mapped to some actions for execution in the underlying application in order to accomplish some tasks intended by the users. A fundamental f...

As more and more AI agents are used in practice, we need to think about how to make these agents fully autonomous so that they can (1) learn by themselves continually in a self-motivated and self-initiated manner rather than being retrained offline periodically on the initiation of human engineers and (2) accommodate or adapt to unexpected or novel...

Chit-chat dialogue systems, also known as open-domain dialogue systems, focus on carrying out chit-chat type of conversations with users on any topic without specific goals to complete (see Sect. 1.1 for more details). The need to support such free-flow conversations often makes it challenging to build dialogue systems that can perform well in prac...

Existing research on task incremental learning in continual learning has primarily focused on preventing catastrophic forgetting (CF). Although several techniques have achieved learning with no CF, they attain it by letting each task monopolize a sub-network in a shared network, which seriously limits knowledge transfer (KT) and causes over-consump...

Despite the great success of pre-trained language models, it is still a challenge to use these models for continual learning, especially for the class-incremental learning (CIL) setting due to catastrophic forgetting (CF). This paper reports our finding that if we formulate CIL as a continual label generation problem, CF is drastically reduced and...

This paper studies the challenging continual learning (CL) setting of Class Incremental Learning (CIL). CIL learns a sequence of tasks consisting of disjoint sets of concepts or classes. At any time, a single model is built that can be applied to predict/classify test instances of any classes learned thus far without providing any task related info...

Sentiment analysis (SA) has been a long-standing research area in natural language processing. It can offer rich insights into human sentiments and opinions and has thus seen considerable interest from both academia and industry. With the advent of large language models (LLMs) such as ChatGPT, there is a great potential for their employment on SA p...

Existing continual learning (CL) research regards catastrophic forgetting (CF) as almost the only challenge. This paper argues for another challenge in class-incremental learning (CIL), which we call cross-task class discrimination (CTCD),~i.e., how to establish decision boundaries between the classes of the new task and old tasks with no (or limit...

As more and more AI agents are used in practice, it is time to think about how to make these agents fully autonomous so that they can (1) learn by themselves continually in a self‐motivated and self‐initiated manner rather than being retrained offline periodically on the initiation of human engineers and (2) accommodate or adapt to unexpected or no...

Existing research has shown that a multilingual pre-trained language model fine-tuned with one (source) language also performs well on downstream tasks for non-source languages, even though no fine-tuning is done on these languages. However, there is a clear gap between the performance of the source language and that of the non-source languages. Th...

As AI agents are increasingly used in the real open world with unknowns or novelties, they need the ability to (1) recognize objects that (i) they have learned and (ii) detect items that they have not seen or learned before, and (2) learn the new items incrementally to become more and more knowledgeable and powerful. (1) is called novelty detection...

Language models (LMs) have been instrumental for the rapid advance of natural language processing. This paper studies continual learning of LMs, in particular, continual domain-adaptive pre-training (or continual DAP-training). Existing research has shown that further pre-training an LM using a domain corpus to adapt the LM to the domain can improv...

Domain-adaptive pre-training (or DA-training for short), also known as post-training, aims to train a pre-trained general-purpose language model (LM) using an unlabeled corpus of a particular domain to adapt the LM so that end-tasks in the domain can give improved performances. However, existing DA-training methods are in some sense blind as they d...

Continual learning (CL) is an emerging learning paradigm that aims to emulate the human capability of learning and accumulating knowledge continually without forgetting the previously learned knowledge and also transferring the knowledge to new tasks to learn them better. This survey presents a comprehensive review of the recent progress of CL in t...

Dialogue systems, commonly known as chatbots, have gained escalating popularity in recent times due to their wide-spread applications in carrying out chit-chat conversations with users and task-oriented dialogues to accomplish various user tasks. Existing chatbots are usually trained from pre-collected and manually-labeled data and/or written with...

Continual learning (CL) learns a sequence of tasks incrementally. There are two popular CL settings, class incremental learning (CIL) and task incremental learning (TIL). A major challenge of CL is catastrophic forgetting (CF). While a number of techniques are already available to effectively overcome CF for TIL, CIL remains to be highly challengin...

Much of the existing work on text novelty detection has been studied at the topic level, i.e., identifying whether the topic of a document or a sentence is novel or not. Little work has been done at the fine-grained semantic level (or contextual level). For example, given that we know Elon Musk is the CEO of a technology company, the sentence "Elon...

This paper proposes a new method to drastically speed up deep reinforcement learning (deep RL) training for problems that have the property of state-action permissibility (SAP). Two types of permissibility are defined under SAP. The first type says that after an action $a_t$ is performed in a state $s_t$ and the agent has reached the new state $s_{...

Recent work on applying large language models (LMs) achieves impressive performance in many NLP applications. Adapting or posttraining an LM using an unlabeled domain corpus can produce even better performance for end-tasks in the domain. This paper proposes the problem of continually extending an LM by incrementally post-train the LM with a sequen...

This paper studies class incremental learning (CIL) of continual learning (CL). Many approaches have been proposed to deal with catastrophic forgetting (CF) in CIL. Most methods incrementally construct a single classifier for all classes of all tasks in a single head network. To prevent CF, a popular approach is to memorize a small number of sample...

Catastrophic forgetting is a key obstacle to continual learning. One of the state-of-the-art approaches is orthogonal projection. The idea of this approach is to learn each task by updating the network parameters or weights only in the direction orthogonal to the subspace spanned by all previous task inputs. This ensures no interference with tasks...

In an out-of-distribution (OOD) detection problem, samples of known classes (also called in-distribution classes) are used to train a special classifier. In testing, the classifier can (1) classify the test samples of known classes to their respective classes and also (2) detect samples that do not belong to any of the known classes (i.e., they bel...

Existing studies in dialogue system research mostly treat task-oriented dialogue and chit-chat as separate domains. Towards building a human-like assistant that can converse naturally and seamlessly with users, it is important to build a dialogue system that conducts both types of conversations effectively. In this work, we investigate how task-ori...

The existing research on continual learning (CL) has focused mainly on preventing catastrophic forgetting. In the task-incremental learning setting of CL, several approaches have achieved excellent results, with almost no forgetting. The goal of this work is to endow such systems with the additional ability to transfer knowledge when the tasks are...

The primary assumption of conventional supervised learning or classification is that the test samples are drawn from the same distribution as the training samples, which is called closed set learning or classification. In many practical scenarios, this is not the case because there are unknowns or unseen class samples in the test data, which is cal...

Existing continual learning techniques focus on either task incremental learning (TIL) or class incremental learning (CIL) problem, but not both. CIL and TIL differ mainly in that the task-id is provided for each test sample during testing for TIL, but not provided for CIL. Continual learning methods intended for one problem have limitations on the...

As more and more AI agents are used in practice, it is time to think about how to make these agents fully autonomous so that they can (1) learn by themselves continually in a self-motivated and self-initiated manner rather than being retrained offline periodically on the initiation of human engineers and (2) accommodate or adapt to unexpected or no...

This paper studies continual learning (CL) for sentiment classification (SC). In this setting, the CL system learns a sequence of SC tasks incrementally in a neural network, where each task builds a classifier to classify the sentiment of reviews of a particular product category or domain. Two natural questions are: Can the system transfer the know...

Existing research on continual learning of a sequence of tasks focused on dealing with catastrophic forgetting, where the tasks are assumed to be dissimilar and have little shared knowledge. Some work has also been done to transfer previously learned knowledge to the new task when the tasks are similar and have shared knowledge. To the best of our...

This paper studies continual learning (CL) of a sequence of aspect sentiment classification(ASC) tasks in a particular CL setting called domain incremental learning (DIL). Each task is from a different domain or product. The DIL setting is particularly suited to ASC because in testing the system needs not know the task/domain to which the test data...

Continual learning (CL) learns a sequence of tasks incrementally with the goal of achieving two main objectives: overcoming catastrophic forgetting (CF) and encouraging knowledge transfer (KT) across tasks. However, most existing techniques focus only on overcoming CF and have no mechanism to encourage KT, and thus do not do well in KT. Although se...

This paper studies continual learning (CL) of a sequence of aspect sentiment classification (ASC) tasks. Although some CL techniques have been proposed for document sentiment classification, we are not aware of any CL work on ASC. A CL system that incrementally learns a sequence of ASC tasks should address the following two issues: (1) transfer kno...

As more and more AI agents are used in practice, it is time to think about how to make these agents fully autonomous so that they can learn by themselves in a self-motivated and self-supervised manner rather than being retrained periodically on the initiation of human engineers using expanded training data. As the real-world is an open environment...

Zero-shot transfer learning for dialogue state tracking (DST) enables us to handle a variety of task-oriented dialogue domains without the expense of collecting in-domain data. In this work, we propose to transfer the \textit{cross-task} knowledge from general question answering (QA) corpora for the zero-shot DST task. Specifically, we propose Tran...

In a regular open set detection problem, samples of known classes (also called closed set classes) are used to train a special classifier. In testing, the classifier can (1) classify the test samples of known classes to their respective classes and (2) also detect samples that do not belong to any of the known classes (we say they belong to some un...

Although opinion spam (or fake review) detection has attracted significant research attention in recent years, the problem is far from solved. One key reason is that there is no large-scale ground truth labeled dataset available for model building. Some review hosting sites such as Yelp.com and Dianping.com have built fake review filtering systems...

Sentiment lexicons are instrumental for sentiment analysis. One can use a set of sentiment words provided in a sentiment lexicon and a lexicon-based classifier to perform sentiment analysis. One major issue with this approach is that many sentiment words (from the lexicon) are domain dependent. That is, they may be positive in some domains but nega...

Dialogue systems, also called chatbots, are now used in a wide range of applications. However, they still have some major weaknesses. One key weakness is that they are typically trained from manually-labeled data and/or written with handcrafted rules, and their knowledge bases (KBs) are also compiled by human experts. Due to the huge amount of manu...

This paper studies learning from positive and unlabeled examples , known as PU learning. It proposes a novel PU learning method called Predictive Adversarial Networks (PAN) based on GAN (Generative Adversarial Networks). GAN learns a generator to generate data (e.g., images) to fool a discriminator which tries to determine whether the generated dat...

Dialogue systems, also called chatbots, are now used in a wide range of applications. However, they still have some major weaknesses. One key weakness is that they are typically trained from manually-labeled data and/or written with handcrafted rules, and their knowledge bases (KBs) are also compiled by human experts. Due to the huge amount of manu...

Zero-shot cross-domain dialogue state tracking (DST) enables us to handle task-oriented dialogue in unseen domains without the expense of collecting in-domain data. In this paper, we propose a slot description enhanced generative approach for zero-shot cross-domain DST. Specifically, our model first encodes dialogue context and slots with a pre-tra...

Continual learning (CL) incrementally learns a sequence of tasks while solving the catastrophic forgetting (CF) problem. Existing methods mainly try to deal with CF directly. In this paper, we propose to avoid CF by considering the features of each class holistically rather than only the discriminative information for classifying the classes seen s...

Continual learning in task-oriented dialogue systems can allow us to add new domains and functionalities through time without incurring the high cost of a whole system retraining. In this paper, we propose a continual learning benchmark for task-oriented dialogue systems with 37 domains to be learned continuously in four settings, such as intent re...

Classifying and resolving coreferences of objects (e.g., product names) and attributes (e.g., product aspects) in opinionated reviews is crucial for improving the opinion mining performance. However, the task is challenging as one often needs to consider domain-specific knowledge (e.g., iPad is a tablet and has aspect resolution) to identify corefe...

This paper analyzes the pre-trained hidden representations learned from reviews on BERT for tasks in aspect-based sentiment analysis (ABSA). Our work is motivated by the recent progress in BERT-based language models for ABSA. However, it is not clear how the general proxy task of (masked) language model trained on unlabeled corpus without annotatio...

Existing conversational systems are mostly agent-centric, which assumes the user utterances would closely follow the system ontology (for NLU or dialogue state tracking). However, in real-world scenarios, it is highly desirable that the users can speak freely in their own way. It is extremely hard, if not impossible, for the users to adapt to the u...

The existing dialogue corpora and models are typically designed under two disjoint motives: while task-oriented systems focus on achieving functional goals (e.g., booking hotels), open-domain chatbots aim at making socially engaging conversations. In this work, we propose to integrate both types of systems by Adding Chit-Chats to ENhance Task-ORien...

Classifying and resolving coreferences of objects (e.g., product names) and attributes (e.g., product aspects) in opinionated reviews is crucial for improving the opinion mining performance. However, the task is challenging as one often needs to consider domain-specific knowledge (e.g., iPad is a tablet and has aspect resolution) to identify corefe...

This work introduces Focused-Variation Network (FVN), a novel model to control language generation. The main problems in previous controlled language generation models range from the difficulty of generating text according to the given attributes, to the lack of diversity of the generated texts. FVN addresses these issues by learning disjoint discr...

This paper studies the problem of detecting novel or unexpected instances in text classification. In traditional text classification, the classes appeared in testing must have been seen in training. However, in many applications, this is not the case because in testing, we may see unexpected instances that are not from any of the training classes....

Dialogue systems, also called chatbots, are now used in a wide range of applications. However, they still have some major weaknesses. One key weakness is that they are typically trained from manually-labeled data and/or written with handcrafted rules, and their knowledge bases (KBs) are also compiled by human experts. Due to the huge amount of manu...

Existing neural network based one-class learning methods mainly use various forms of auto-encoders or GAN style adversarial training to learn a latent representation of the given one class of data. This paper proposes an entirely different approach based on a novel regularization, called holistic regularization (or H-regularization), which enables...

We study a conversational recommendation model which dynamically manages users' past (offline) preferences and current (online) requests through a structured and cumulative user memory knowledge graph, to allow for natural interactions and accurate recommendations. For this study, we create a new Memory Graph (MG) <--> Conversational Recommendation...

While sentiment analysis can mine valuable information from online reviews, performing a fine-grained sentiment analysis task is very challenging due to the complex patterns in text. In this work, we focus on a Fine-grained Target-based Sentiment Analysis (FTSA) task, which is to identify target-specific aspect words and opinion words. This task is...

Sentiment lexicons are instrumental for sentiment analysis. One can use a set of sentiment words provided in a sentiment lexicon and a lexicon-based classifier to perform sentiment classification. One major issue with this approach is that many sentiment words are domain dependent. That is, they may be positive in some domains but negative in some...

This paper focuses on learning domain-oriented language models driven by end tasks, which aims to combine the worlds of both general-purpose language models (such as ELMo and BERT) and domain-specific language understanding. We propose DomBERT, an extension of BERT to learn from both in-domain corpus and relevant domain corpora. This helps in learn...

Aspect-based sentiment classification (ASC) is an important task in fine-grained sentiment analysis.~Deep supervised ASC approaches typically model this task as a pair-wise classification task that takes an aspect and a sentence containing the aspect and outputs the polarity of the aspect in that sentence. However, we discovered that many existing...

Traditional approaches to building natural language (NL) interfaces typically use a semantic parser to parse the user command and convert it to a logical form, which is then translated to an executable action in an application. However, it is still challenging for a semantic parser to correctly parse natural language. For a different domain, the pa...

Dialogue management (DM) plays a key role in the quality of the interaction with the user in a task-oriented dialogue system. In most existing approaches, the agent predicts only one DM policy action per turn. This significantly limits the expressive power of the conversational agent and introduces unwanted turns of interactions that may challenge...

This paper proposes a novel end-to-end architecture for task-oriented dialogue systems. It is based on a simple and practical yet very effective sequence-to-sequence approach, where language understanding and state tracking tasks are modeled jointly with a structured copy-augmented sequential decoder and a multi-label decoder for each slot. The pol...

Dialogue systems are increasingly using knowledge bases (KBs) storing real-world facts to help generate quality responses. However, as the KBs are inherently incomplete and remain fixed during conversation, it limits dialogue systems' ability to answer questions and to handle questions involving entities or relations that are not in the KB. In this...

This paper studies the problem of learning a sequence of sentiment classification tasks. The learned knowledge from each task is retained and used to help future or subsequent task learning. This learning paradigm is called Lifelong Learning (LL). However, existing LL methods either only transfer knowledge forward to help future learning and do not...

Learning multiple tasks sequentially is important for the development of AI and lifelong learning systems. However, standard neural network architectures suffer from catastrophic forgetting which makes it difficult for them to learn a sequence of tasks. Several continual learning methods have been proposed to address the problem. In this paper, we...

This paper studies sentiment classification in a setting where a sequence of classification tasks is performed over time. The goal is to leverage the knowledge gained from previous tasks to do better on the new task than without using the previous knowledge. This is a lifelong learning setting. This paper proposes a novel deep learning model for li...