Bettina Distel

• Doctor (Information Systems)
• Project Lead Smart Cities and Smart Regions at Federal Institute for Research on Building Urban Planning and Spatial Development

Digital Government Competences are vital for digital transformation in public administration. However, research has mostly focused on the acquisition of new competences, neglecting prevailing ones that contradict transformation efforts. We address this shortcoming by adopting an unlearning perspective, which depicts the process of discarding obsol...

Purpose Current research suggests culture as a driving force of successful digital innovation (DI) that may not only built an organization's capability to digitally innovate but also reduce impeding factors within the organization. Only few empirical accounts support this hypothesis so far. Details of how culture supports DI are yet under-researche...

The information systems, e-business, and e-government literature has unanimously shown that trust and risk are antecedents of the use of information technology and technology-based services. However, a deeper understanding of the relationship between trust and risk, especially when taking into account the extensive knowledge created in fields such...

Public administration institutions increasingly use business process management (BPM) to innovate internal operations, increase process performance and improve their services. Research on private sector companies has shown that organizational culture may impact an organization's BPM and this culture is often referred to as BPM culture. However, sim...

The digital transformation of the public sector is progressing but regularly not at the desired pace. Here, the digitalization skills of public officials are one important resource to cope with the demanding digital shift and rise of e-government. As there is still a lack of those competences, alternative educational approaches are needed. Promisin...

Digital services are ubiquitous in today’s world, marking it as the digital age. Public administrations are using information and communication technologies for decades now; however, public e-services are still not widely used by the intended users. Repeatedly, scholars highlight the importance of trust for the successful adoption of public e-servi...

Trust plays a pivotal role in many different contexts and thus has been investigated by researchers in a variety of disciplines. In this chapter, we provide a comprehensive overview of methodological approaches to investigating trust and its antecedents. We explain how quantitative methods may be used to measure expectations about a trustee or inst...

The digital transformation of the public sector is progressing but regularly not at the desired pace. Here, the digitalization skills of public officials are one important resource to cope with the demanding digital shift and rise of e-government. As there is still a lack of those competences, alternative educational approaches are needed. Promisin...

Up to now, public administrations have taken a supply-oriented approach to the design of electronic services for citizens resulting in low usage rates. In contrast, companies in the private sector have been relying on demand-oriented service design for many years. They make use of so-called ‘customer journeys’ to better understand the perception of...

Across the world, e-government strategies are developed for the effective digitalization of the public sector. They offer governments a framework for dealing with challenges such as technical and legal interoperability and collaboration between public and private sector stakeholders, and for promoting a future vision for a digital public sector. Si...

The amount of acceptance literature stands in sharp contrast to the persistently low adoption rates of public e-services in most European countries. Despite huge investments on the one hand and a vast body of literature on success factors on the other hand, citizens are surprisingly uninterested in the use of public e-services. However, only few st...

Die vorliegende NEGZ Kurzstudie untersucht, wie innovative Lehr- und Lernmethoden in der öffentlichen Verwaltung sowie der Ausbildung für den öffentlichen Sektor zur Vermittlung von E-Kompetenzen eingesetzt werden können. Im Fokus steht die Entwicklung eines modularen Planspiels, durch das Kompetenzen vermittelt werden, die im Rahmen der weitergehe...

Ziel dieser Studie ist es, zu untersuchen, wie Deutschland und Dänemark jeweils ihre nationalen E-Government-Strategien gestalten und inwiefern die dänischen Erfahrungen und Best Practices im Bereich der (Verwaltungs-)Digitalisierung auf den deutschen Kontext übertragen werden können. Basierend auf der Analyse und dem Vergleich der dänischen und de...

Despite the importance of citizens as users of digital public services, e-government research has not explicitly considered different perspectives on citizens as users of said services. This paper sets out to explore the possible variations in which the citizen as a user of digital public services is conceptualized within the e-government literatur...

The rollout of eGovernment is in full swing worldwide, because of governments' realization of its possible efficiency and effectiveness gains. The introduction of service accounts, as exemplary initiation of the European eID strategy in Germany, is one of the eGovernment projects that keeps the German public sector busy. Owing to the federal struct...

With the growing proliferation of digital technologies, organizations at all levels are faced with a changing environment to which employees and leaders have to adapt. Digital competences can be considered a key factor for the successful implementation of digital technologies in organizations of all kinds. Public administrations are exemption from...

The fundamental changes, occurring in modern societies through the digitalization, are also changing the way citizens interact with their governments. With more than 70% of citizens using the internet to retrieve information, websites become a crucial touchpoint for the public's interaction with administrations. The design and quality of these webs...

Taking a closer look at current research on e-government diffusion shows that most studies or conceptual works deal with citizens as one broad mass that is not further described or divided into smaller subgroups. Such efforts are mainly limited to the digital divide discourse and distinguish at most between haves and have-nots or younger and older...

The digitalization of today’s world has greatly advanced during the last few years and affects nearly all areas of life. The research discipline Information Systems (IS) views digitalization from multiple perspectives. On the one hand, IS is concerned with the development and functionality of technological artifacts. On the other hand, researchers...

he use of technologies has changed daily life considerably. Nearly all life areas are affected by the widespread availability and ever growing use of the Internet. In the last few years, there has been an increasing interest in how to best implement the benefits of new technologies within public administra-tions–not only to reform the work of admin...

Raimund Vogl is the project leader of a large-scale project which aims to introduce a university-based cloud storage services to major German universities. The protagonist needs to prepare himself for a meeting with the project sponsors, the Ministry of Science and Research, to convince them to go ahead with the project. The scenario is based on a...