Bernard De Clerck

Bernard De Clerck
Ghent University | UGhent

About

48
Publications
4,878
Reads
How we measure 'reads'
A 'read' is counted each time someone views a publication summary (such as the title, abstract, and list of authors), clicks on a figure, or views or downloads the full-text. Learn more
282
Citations

Publications

Publications (48)
Article
We investigate how intensifying (e.g. deliberate repetition of punctuation symbols) and non-intensifying (e.g. emoji or chatspeak abbreviations) new vernacular features in responses to consumer complaints on corporate Facebook pages influence perceptions of conversational human voice, interactional justice and corporate credibility, and whether com...
Article
This paper examines the online spread of non-standard Dutch in an unexplored communicative setting, i.e. complaint management on corporate Facebook pages. Based on a self-compiled corpus of consumer-company interactions taken from 6 corporate Facebook pages, we investigate to what extent typical features of informal social media communication spill...
Article
We investigate the impact of deviations from Standard Dutch in the form of old (e.g. tussentaal) and new (e.g. emoji and chatspeak) vernacular features on consumer perceptions of the credibility and usefulness of Facebook reviews in a 2 (positive, negative) × 2 (old vernacular features or not) × 2 (new vernacular features or not) between-subjects v...
Article
This study investigates the effect of linguistic realizations of employee empathy (LREE) on brand trust in email responses to customer complaints. We explore possible mediating effects of perceived empathy and perceived complaint handling quality and we look into moderation effects of compensation (Study 1) or customer’s acceptance of blame (Study...
Article
In this study, we examine the effects of degree of personalization and formality on customers’ attitudes and behavioral intentions in complaint replies on social media. This study differs from previous research in examining less extreme manipulations of personalization and formality, and in operationalizing personalization in the shape of routinize...
Article
Drawing on a discursive approach to legitimation (Erkama and Vaara, 2010; Higgins and Walker, 2012; Glozer et al., 2019), this study investigates the (de)legitimation strategies used by companies and (potential) customers in private and public CMC complaint communication, and the interactional dynamics between them. Using the Aristotelian framework...
Article
Full-text available
The impact of language and gender in negative reviews: an experimental study on perceived credibility and consumer behaviour This paper explores the impact of language and gender on the perceptions of a negative online review and its writer. We set up an experiment with a 2 (language errors vs. no errors) x 2 (Standard Dutch vs. tussentaal, lit. ‘i...
Article
This article reports on the representation and operationalization of interpersonal attention in complaint management by comparing business textbooks, service recovery research, and situated practice. While textbooks commonly recommend the use of interpersonal strategies when writing complaint refusals, service recovery research points toward contex...
Article
In this paper, we investigate the attention given to and the impact of interpersonal, people-oriented and transactional, problem-oriented stance in English complaint refusals in business correspondence. The analysis is based on a sample analysis of English e-mail sequences from a Belgian multinational as well as experimental research that probes in...
Article
This paper explores V2 variation in West Flemish and French Flemish dialects of Dutch based on an extensive corpus of authentic spoken data. After taking stock of the existing literature, we probe into the effect of region, prosodic integration, form and function of the topicalized constituent, form of the subject, and the number of constituents in...
Article
Full-text available
s Nachts da stond daar al in vier en vlam" Vooropplaatsing zonder inversie in de West-Vlaamse en Frans-Vlaamse dialecten Chloé Lybaert en Bernard De Clerck Dat West-Vlaanderen de meest dialectvaste regio is in Vlaanderen, is algemeen bekend. De West-Vlaamse dialecten worden typisch met bepaalde dialectkenmerken geassocieerd: in Over taal had Anne-S...
Article
This study characterises and problematises the language of corporate reporting along region, industry, genre, and content lines by applying readability formulae and more advanced natural language processing (NLP)–based analysis to a manually assembled 2.75-million-word corpus. Readability formulae reveal that, despite its wider readership, sustaina...
Article
This paper explores V2 variation in West Flemish and French Flemish dialects of Dutch based on an extensive corpus of authentic spoken data by NORM speakers. After taking stock of the existing literature, we will probe into the effect of region, prosodic integration, form and function of the topicalised constituent, form of the subject and the numb...
Article
While subjects of transitive action verbs in English and Dutch are typically realized as human agents (see Comrie 1989), both languages also feature instances of nonhuman agents in subject position. However, Vandepitte and Hartsuiker (2011) have shown that there are fewer options in Dutch and that translation issues present themselves in cases wher...
Article
This paper provides an overview of state-of-the-art research in translation studies as represented in this special issue, with a special focus on corpus-based approaches that (re-)connect translation studies with other fields of corpus-based research in linguistics or which explore new types of translation data in the broadest possible sense of the...
Conference Paper
Full-text available
A conspicuous characteristic of Germanic languages is that they have two morphological strategies at their disposal to express the preterite. The oldest strategy is called the ‘strong’ inflection, and derives from the Proto-Indo-European aspectual ablaut system (English sing ~ sang). The ‘weak’ inflection, by contrast, is a diachronically innovativ...
Conference Paper
Full-text available
This paper outlines current work on the construction of a high-quality, richly-annotated and register-diversified parallel corpus for the English-Spanish language pair, as currently carried out within the framework of the MULTINOT project. The corpus consists of original and translated texts in both directions and is designed as a multifunctional r...
Article
Full-text available
While a fair share of attention has recently been devoted to the grammaticalization process of size nouns in general (see Traugott, 2008) and individual case studies in particular (see Brems, 2003; Verveckken, 2012; De Clerck & Colleman 2011), there is still enough food for thought and room for further analysis. In this paper we want to address two...
Chapter
This paper offers a detailed comparison of the formal and functional properties of four expressions of high quantity which double up as degree modifiers in (non-standard varieties of) present-day Dutch: tig 'dozens', massa's 'masses', duizend ‘thousand’ and een partij ‘a set, a batch, a lot’. From a construction grammar point of view, the emerging...
Article
In this paper a case of synchronic layering is examined in which Dutch massa (‘mass’) and plural massa’s (‘masses’) are attested with lexical uses as a collective noun, quantifying uses (‘a large quantity of’) and intensifying uses (‘very’) – with plural massa’s only – in some Flemish varieties of Dutch. Against the background of grammaticalization...
Article
Full-text available
A select group of transfer verbs can enter into four different constructions: the ditransitive construction (He provided John the money), the prepositional-dative construction (He provided the money to John), a construction with a prepositional theme (He provided John with the money), and a construction with a recipient realized by a for-phrase (He...
Article
In this paper, the structural possibilities of well-established ‘verbs of instruments of communication’ (Levin 1993) such as telephone , fax and telegraph are compared with the syntactic possibilities of recent newcomers to the field such as skype and blackberry . The analysis, which is based on extensive web-based material shows that the structura...
Article
Full-text available
In this article we tackle the issue of diachronic variation in constructional semantics through an exploration of the (recent) semantic history of the well-established English ditransitive or double object argument structure construction. Starting from the assumption that schematic syntactic patterns are not fundamentally different from lexical ite...
Article
In this article we zoom in on the Verbs of Instrument of Communication (B. Levin 1993) in English and French and address a number of interesting issues. We examine the structural possibilities of the old and new Verbs of Instrument of Communication in comparison with one another and across the two languages. First, despite the creative uses of thes...
Article
This paper focuses on the so-called prepositional dative constructions in English and Dutch, i.e. on those 'transfer' constructions in which the theme participant is encoded as an unmarked NP object and the recipient is marked by a preposition (in contrast to the double object constructions of both languages, with unmarked NP theme and recipient ob...
Article
Full-text available
Similar to the uses of default discourse markers such as 'well', 'you know' and 'I mean', instances of 'it depends' and 'ça dépend' can be attested in which the speaker's intersubjective positioning seems to be the main motivation behind their use (Moissinac and Bamberg 2004). In this paper we explore the systematicity and frequency of such example...
Article
Both English and Dutch feature a variety of verbs of possessional transfer which display the phenomenon of dative alternation. They can either be used in a double object construction with unmarked NP theme and recipient objects or in a so-called "prepositional dative" construction in which only the theme is encoded as a bare NP object and the recip...
Article
This paper presents an in-depth analysis of the English verbs envy and forgive in the ditransitive argument structure pattern [Sbj V Obj Obj]. Since the ditransitive construction is often associated with a basic 'transfer of possession' meaning in existing analyses of its constructional semantics, the occurrence of verbs like envy and forgive in th...
Article
This paper presents the results of research into the pragmatic functions of let's utterances in the spoken component of the ICE-GB. 1 The first part of the paper gives an overview of the grammatical features and the pragmatic uses of let's utterances as described in the literature. The second part presents a detailed analysis of the attested let's...

Network

Cited By