Bernadette Watson

Bernadette Watson
The Hong Kong Polytechnic University | PolyU · Department of English

PhD

About

128
Publications
81,779
Reads
How we measure 'reads'
A 'read' is counted each time someone views a publication summary (such as the title, abstract, and list of authors), clicks on a figure, or views or downloads the full-text. Learn more
1,759
Citations
Introduction
Health communication between health professionals and their patients. Health Communication between health professionals from different specialties and professioal disciplines Language and Social Psycology Qualitative and Quantitative methods

Publications

Publications (128)
Article
Metaphor analysis is known to be insightful for understanding how psychological trauma is conceptualized. While previous research on trauma metaphors mainly examined the subjective experience of general traumatic feelings, little has been said about post-traumatic symptoms of clinical significance. This paper investigates symptom-specific metaphors...
Article
Full-text available
Purpose: This paper aims to extend the consideration of distributed leadership in health-care settings. Leadership is typically studied from the classical notion of the place of single leaders and continues to examine distributed leadership within small teams or horizontally. The purpose is to develop a practical understanding of how distributed l...
Article
Full-text available
Patient-perpetrated workplace violence (WPV) in healthcare is common. Although communication skills trainings are helpful, they may be strengthened by having a theoretical framework to improve replicability across contexts. This study developed and conducted an initial test of a training framed by Communication Accommodation Theory (CAT) using long...
Article
Full-text available
Background: Hong Kong Special Administrative Region is one of the most technologically advanced and interconnected cities in the world in terms of ownership of internet-enabled mobile devices. mHealth programs that make use of mobile devices such as smart phones and tablets to maximise access to health information, have been identified as having gr...
Article
Full-text available
Background: Hong Kong Special Administrative Region is one of the most technologically advanced and interconnected cities in the world in terms of ownership of internet-enabled mobile devices. mHealth programs that make use of mobile devices such as smart phones and tablets to maximise access to health information, have been identified as having g...
Article
Full-text available
Health professionals face high rates of workplace violence from patients. This study systematically informed registration staff about pre-violent behaviors and tested its impacts on staff approaches to aggression. In this study, staff were concerned that the implementation of the new patient registration questions as mandated by the Affordable Care...
Article
Interactional adjustment refers to people’s tendency to adjust, or adapt, their communication behavior in social interactions. In recent years, three distinctive approaches to this topic that have featured prominently in the Journal of Language and Social Psychology are communication accommodation theory (CAT), language style matching (LSM), and di...
Article
Full-text available
Background: Pharmacy students receive training to effectively communicate with patients about their medications. Objectives: A theory-based approach (Communication Accommodation Theory [CAT]) was used to investigate the impact of communication skills’ tutorials on Pharmacy students’ self-reported attitudes, beliefs and behaviours in patient communi...
Chapter
Health care is shaped by often complex communication between multiple people such as doctors, nurses, patients and carers. Research has repeatedly shown that effective communication is key to safe and high-quality care yet improving communication remains a challenge across health systems. In recent years, the field of natural language processing ha...
Article
The current study examined a role-related difference in the use of playback (one form of repetition) in medical discourse. We adopted a language and social psychology approach and invoked communication accommodation theory (CAT) to explore this discourse. Thirty doctor/older adult dyads were recorded and transcribed verbatim. Findings suggested tha...
Book
This book explores the ways in which Eastern and Western medical knowledge inform each other in the treatment of people in Asia across a wide range of health issues. To do so, it brings together health communication scholars from diverse disciplines both in Hong Kong and worldwide and combines their observations and expertise with those of clinicia...
Article
So much time, effort and money is invested in teaching clinicians to speak up, when equal investment and accountability should be placed on the effectiveness and willingness of clinicians to receive the speaking up message. The authors take a unique look at speaking up conversations through the lens of American football and how receivership has a s...
Article
Full-text available
The purpose of this study was to explore perspectives on suicide prevention held by members of Christian faith-based organizations (FBOs). Eight focus groups were facilitated, and five major themes were identified: perceptions of responsibility, connection to suicidal persons, equipping for suicide prevention, collaboration with professional servic...
Article
Background: Nonadherence to medication therapy has been associated with poor health outcomes and increased health care costs. The literature describes pharmacists as key health care professionals in identifying and addressing nonadherence issues but does not explain how and why effective pharmacist-patient communication affects patients' medicatio...
Article
Full-text available
Introduction Pharmacist-patient communication during medication counselling has been successfully investigated using Communication Accommodation Theory (CAT). Communication researchers in other healthcare professions have utilised Discursis software as an adjunct to their manual qualitative analysis processes. Discursis provides a visual, chronolog...
Data
How does Discursis work? (Part 2). (MP4)
Data
How to Interpret Discursis plots (Part 3). (MP4)
Article
Full-text available
Intergroup relations have been studied systematically for more than 60 years and have become embedded in mainstream communication studies. The intergroup communication (IGC) approach provides a crucial level of understanding beyond the interpersonal and the societal, highlighting the interconnections and mutual influences between groups and individ...
Article
Objectives: The study's objective was to explore hospital pharmacists' and patients' views about what constitutes effective communication exchanges between pharmacists and patients. Methods: This was a novel theory-based qualitative study using semi-structured interviews to elicit patients' and pharmacists' perspectives. Pharmacists providing cl...
Article
In contemporary Western society, the concept of risk is mostly linked related to negative or undesirable outcomes and used to explain unusual or abnormal events that have harmful consequences. Working in a poststructuralist framework, in this article we examine how risk shapes interactions between midwives and pregnant women in the context of publi...
Article
Full-text available
In this paper, we propose a theory-driven approach to developing interventions for reducing weight stigma in physiotherapy and discuss the design and exploratory trial of such an intervention. Weight stigma has been identified in physiotherapists in empirical investigations. However, there has been little consideration of how this stigma might be a...
Article
Full-text available
Background: Medication counselling opportunities are key times for pharmacists and patients to discuss medications and patients' concerns about their therapy. Communication Accommodation Theory (CAT) describes behavioural, motivational and emotional processes underlying communication exchanges. Five CAT strategies (approximation, interpretability,...
Chapter
Full-text available
In this chapter, we explore intercultural health communication in doctorpatient and interprofessional interactions. Traditionally, intercultural health communication research has focused on interpersonal issues. We argue here that, although interpersonal aspects are present, intergroup issues are often likely more salient and have a greater impact...
Article
Findings from recent deaf education intervention programmes with health care professionals emphasise the importance of sociocultural dimensions of medicine, pointing to the need to further investigate health professionals’ current understandings of deafness. Situated within a social constructionist and critical realist framework, we investigated he...
Article
Although the significance of travel health risks is well documented, the process through which people assess their vulnerability and ultimately take on preventive measures needs clarification. The purpose of this article is to better understand factors underlying travelers’ health risk perceptions and their protective behavior. Using the health psy...
Article
Patients requiring inter-hospital air transport across large geographical spaces are at significant risk of adverse outcomes. The aims of this study were to examine the characteristics of clinical handover conducted by telephone and subsequently transcribed in medical records during the inter-hospital transfer of rural patients, and to identify any...
Article
Adopting a social constructionist framework, the authors conducted a synthetic discourse analysis to explore how people living in Australia with deafness construct their experience of deafness. An online forum facilitated access and communication between the lead author and 24 widely dispersed and linguistically diverse forum contributors. The auth...
Article
Patients requiring inter-hospital air transport across large geographical spaces areat significant risk of adverse outcomes. The aims of this study were to examine the charac-teristics of clinical handover conducted by telephone and subsequently transcribed in medicalrecords during the inter-hospital transfer of rural patients, and to identify any...
Article
Background: Access to information on the features and outcomes associated with the various models of maternity care available in Australia is vital for women's informed decision-making. This study sought to identify women's preferences for information access and decision-making involvement, as well as their priority information needs, for model of...
Article
Full-text available
Background: How people think and talk about weight is important because it can influence their behavior toward people who are overweight. One study has shown that physical therapists have negative attitudes toward people who are overweight. However, how this finding translates into clinical practice is not well understood. Investigating physical t...
Article
Background: Medication counseling sessions are key times for a pharmacist to speak to patients about their medications and the changes made to their therapies during their hospital stay. Objectives: To explore hospital pharmacists' perceptions of their roles and goals in patient medication counseling, and perceived barriers and facilitators to a...
Article
Background: Medication counseling opportunities are key times for pharmacists to speak to patients about their medications and any changes made during their hospital stay. Communication Accommodation Theory (CAT) posits that an individual's goals drive their communication behavior. The way in which pharmacists communicate with patients may be dete...
Article
Full-text available
Aims and objectivesTo examine the perspectives of health professionals of different disciplines about clinical handover.Background Ineffective handovers can cause major problems relating to the lack of delivery of appropriate care.DesignA prospective, cross-sectional design was conducted using a survey about clinical handover practices.Methods Heal...
Article
Midwives and doctors require effective information-sharing strategies to provide safe and evidence-based care for women and infants, but this can be difficult to achieve. This article describes maternity care professionals' perceptions of communication in their current workplace in Australia. We invoke social identity theory (SIT) to explore how th...
Article
Participation in decision-making, supported by comprehensive and quality information provision, is increasingly emphasised as a priority for women in maternity care. Patient decision aids are tools that can offer women greater access to information and guidance to participate in maternity care decision-making. Relative to their evaluation in contro...
Article
In this article, we provide a reflexive account of the first author’s experience of designing and using an inclusive online forum to conduct research with people living in Australia with deafness or hearing loss. We reflect on the personal, institutional, pragmatic, and ontological influences on the project and how we managed these influences when...
Article
Full-text available
In this study, 3,531 Queensland women, who had recently given birth, completed a questionnaire that included questions about their participation in decision making during pregnancy, their ratings of client-centered care, and perceived quality of care. These data tested a version of the Linguistic Model of Patient Participation in Care, adapted to t...
Article
The articles presented in this special issue bring attention to important sociocultural variables and language strategies present in the ever-changing and complex health care system. These articles were selected from the health communication symposium of the 14th International Conference of Language and Social Psychology held in Hawaii in 2014. The...
Article
Full-text available
By emphasizing the value of health professionals’ communication skills in creating positive health care experiences, researchers have tended to study health communication as an interpersonal encounter. Interactions in the health context, though, are inherently intergroup. Using the language and social psychology approach, this study emphasizes thos...
Article
Full-text available
Identity threat can be understood from a social identity perspective where people interrelate based on group memberships. Language use may indicate the presence of identity threat. We explored reactions of doctors to planned expanded roles for nurses to perform gastrointestinal endoscopy in Australia. Specialist doctors have traditionally performed...
Article
Clinical handover is a key communication event in patient care and a major contributing factor in adverse events in hospitals. Current research on handover emphasizes communication skills training. We investigate the intergroup context and systemic factors of the hospital environment that also affect handover. We explore the responses of 707 health...
Conference Paper
Full-text available
Weight Stigma in Physiotherapists: Implications for education, practice and physiotherapy Background: Concurrent with an increasing global and physiotherapy focus on obesity as a health issue, weight stigma (negative attitudes towards overweight or obesity) is also frequent and increasing. Weight stigma was demonstrated in physiotherapists in a pre...
Article
Nursing staff are an important source of support for parents of a hospitalized preterm infant. This study aimed to describe parents' and nurses' perceptions of communicating with each other in the context of the special care nursery. A qualitative descriptive design was employed. Thirty two parents with a newborn admitted to one of two special care...
Article
Full-text available
Weight management is increasingly considered part of physiotherapists' scope of practice in order to improve patient outcomes by, for example, reducing load on joints, or improving chronic pain. However, interactions with patients involving weight may result in patient perceptions of negative judgement from health professionals, which can result in...
Article
Full-text available
We examined underaccommodation in hospital medical charts, with a focus on interpretability. In Study 1 147 hospital doctors completed a questionnaire including interpretations of chart entries from their own or another specialty. Study 2 used interviews with 10 doctors to explore interpretations of the same charts and perceptions of the writers. R...
Article
Full-text available
We analyzed eight interactions between clinicians and simulated patients or family members discussing adverse events in patient care. We targeted the interactants' accommodative communication strategies when they discussed the consequent patient harm. In Study 1, 80 psychology students rated eight open disclosure video recordings for the presence o...
Article
Full-text available
In the emergency department, communication failures occur in clinical handover due to the urgent, changing and unpredictable nature of care provision. We present a case report of a female patient who was assaulted, and identify how various factors interacted to produce communication failures at multiple clinical handovers, leading to a poor patient...
Article
Full-text available
Clinical handovers are an essential part of the daily care and treatment of hospital patients. We invoked a language and social psychology lens to investigate how different health professional groups discussed the communication problems and strengths they experienced in handovers. We conducted in-depth interviews with three different health profess...
Article
Objective To describe women's reports of the model of care options General Practitioners (GPs) discussed with them at the first pregnancy consultation and women's self-reported role in decision-making about model of care. Methods Women who had recently given birth responded to survey items about the models of care GPs discussed, their role in fina...
Article
Full-text available
People with mental illness (PWMI) often internalise negative beliefs (self-stigma) or anticipate external sources of stigma (perceived stigma). This study examines how the two types of stigma affect the willingness to communicate for help – such communication is a vital aspect of good patient care and treatment outcome. Seventy-two participants fro...
Article
Full-text available
Question: Do physiotherapists demonstrate explicit and implicit weight stigma? Design: Cross-sectional survey with partial blinding of participants. Participants responded to the Anti-Fat Attitudes questionnaire and physiotherapy case studies with body mass index (BMI) manipulated (normal or overweight/obese). The Anti-Fat Attitudes questionnaire i...
Chapter
Full-text available
Although the significance of travel risks is well documented, the process through which people assess their vulnerability and ultimately take on preventive measures needs clarification. Motivated by concern with traveler’s underestimation of risks, this chapter provides a crucial next step by introducing new theory to explain how people calibrate t...
Conference Paper
Full-text available
Question: Weight stigma has been demonstrated amongst a variety of health professionals and has been seen to affect patient treatment. Do physiotherapists also exhibit weight stigma in responses to typical case studies? Design: Cross-sectional survey with partial blinding of participants. Participants responded to versions of three case studies wit...
Conference Paper
Full-text available
Question: Do physiotherapists demonstrate explicit and implicit weight stigma? Design: Cross-sectional questionnaire. Participants responded to the Anti-Fat Attitudes questionnaire (AFA), and physiotherapy case studies with body mass index (BMI) manipulated (normal or overweight/obese). High AFA scores indicated explicit weight stigma. Implicit wei...
Conference Paper
Full-text available
Question: From clients’ recollections of their experiences, how is weight negotiated in physiotherapy? Design: Situated face-to-face interviews with follow up telephone interviews. Data were analysed using theoretical thematic analysis. Participants: Adults in Brisbane, Australia, of any body size who have experienced some interaction with their p...
Conference Paper
Full-text available
Question: Is it likely that physiotherapists stigmatise patients due to their body size and could this affect the way patients are treated? Design: Cross-disciplinary review of literature. Participants: Literature was reviewed on the current status of weight stigma generally, weight stigmatising attitudes of health professionals specifically and th...
Chapter
Intergroup communication proposes that when individuals interact with each other, it is most often their salient social memberships and not their individual characteristics that shape the communication. Thus, intergroup communication examines how our communication provides information about our identification with different groups in society, as we...
Article
Full-text available
In this article, five papers that formed the Special Issue for the fourth International Association of Language and Social Psychology Taskforce on health communication are revisited. Our starting point is Gallois’s epilogue and the six themes she identified from those papers. These themes are invoked to explore where health communication is moving...
Article
This epilogue to the 30-year Commemorative Issue of the Journal of Language and Social Psychology draws on four articles represented in this Issue to demonstrate the role this journal, in conjunction with the International Association of Language and Social Psychology, has had in identifying, examining, and shaping a research agenda of socially sig...
Article
Full-text available
Objective: To investigate agreement with the National Health and Medical Research Council (NHMRC) definition of collaboration in maternity care by care providers, and to examine their preferences for models of care in order to shed light on the lack of success in implementing collaborative practice. Methods: Maternity care providers completed a...
Article
Full-text available
Effective communication between healthcare professionals and patients is critical to patients' health outcomes. The doctor/patient dialogue has been extensively researched from different perspectives, with findings emphasising a range of behaviours that lead to effective communication. Much research involves self-reports, however, so that behaviour...
Data
Detailed description of the Discursis information visualisation technique, including pre-processing of input text, concept model creation, utterance tagging, graphics generation, and limitations. (DOC)