Benjamin Nanchen

Benjamin Nanchen
HES-SO Valais-Wallis | HES-SO · Living Lab Handicap

MScBA

About

20
Publications
5,178
Reads
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120
Citations
Citations since 2016
14 Research Items
113 Citations
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2016201720182019202020212022051015202530
2016201720182019202020212022051015202530
Introduction
Benjamin Nanchen has been a scientific collaborator at the Institute of Tourism of the University of Applied Sciences Western Switzerland (HES-SO) since September 2016. Since 2019, he has been the manager of the Living Lab Handicap.
Additional affiliations
September 2016 - January 2017
HES-SO Valais-Wallis
Position
  • Senior academic associate UAS
February 2012 - August 2016
HES-SO Valais-Wallis
Position
  • Senior Researcher

Publications

Publications (20)
Chapter
New technologies like autonomous vehicles (AVs), grouped under the concept of mobility as a service (MaaS), provide new experiences for users. To be considered as an innovation, these technologies must be accepted and adopted by users. AVs provide a public transport service in a new manner, without a service provider or driver. This kind of service...
Article
Full-text available
Worldwide, more than one billion people live with disabilities. People with disabilities (PWD) have needs in terms of autonomy, social participation and inclusion. Mobility is one condition for them to be included in society and participate in social life. Autonomous vehicles (AVs) can be part of the concept of Mobility as a Service (MaaS) that ena...
Conference Paper
Full-text available
This paper elaborates on a novel concept to orchestrate tourism networks. In particular, each actor optimizes his service (touchpoint n) while seamlessly transferring the customer information from the previous (touchpoint n-1) to the following service (touchpoint n+1). To implement such a theory, we leveraged on chatbot technology, which interfacin...
Article
Most tourism destinations in Switzerland are fragmented. The result is that actors along the customer’s journey intervene in a disordered way. To create a smart integrated tourism destination, we posited that collaboration between these different actors should be trained upstream, in the design process. However, this training requires a laboratory...
Article
Full-text available
In the field of mobility, the arrival of autonomous transport systems is increasing. It is therefore essential to take into account the factors that will have an impact on the adoption of these systems by users. In general, for the implementation of a technology to be successful, the service provided by it must improve the comfort and safety of the...
Conference Paper
Full-text available
User experience and open innovation as a vehicle for innovation is a fundamental perspective of design thinking and entrepreneurship (Parrish et al. 2017; Chesbrough, 2006). Given the low participation of local stakeholders, the strengthening of links and the collective participation of professionals from the same ecosystem in a common project is a...
Conference Paper
In the mobility sector, a large number of new technologies such as autonomous vehicles (AVs) and services (e.g. carpooling) are emerging. AVs involve not only passengers, but also authorities, manufacturers, public transportation companies, law enforcement officials, drivers, pedestrians and shopkeepers. Applying phenomenology - the description of...
Conference Paper
Full-text available
Passenger acceptance is a key factor for the successful integration, uptake and use of autonomous vehicles (AVs) in the domain of public transportation. Especially knowing opinions and attitudes around safety, comfort and convenience. We discuss a pilot study conducted as part of a larger research project where AVs are being tested to transport mem...
Conference Paper
Full-text available
The integration of autonomous vehicles (AVs) onto public roads presents both technical and social challenges. Public understanding and acceptance of AVs requires engagement with people who live in, work at or visit cities where they are deployed on public road networks. We investigate the impact of one of the first placements of AV passenger transp...
Conference Paper
In a service quality perspective, the animal behavior of humans (e.g. human ethology) in queues has, to our knowledge, never been observed. This paper provides an empirical exploratory enquiry with the scope to understand skiers’ behaviors in cable cars queues in order to improve their overall satisfaction. We carried 82 immersions and 43 semi-dire...
Article
Les défis énergétiques actuels imposent une réflexion afin de trouver des approches innovantes pour maîtriser, voire réduire la consommation d’énergie. Le microgrid est une de ces solutions. Le microgrid est un réseau électrique intelligent à l’échelle d’un quartier qui permet de fournir des services personnalisés, car de taille humaine. Avec le pr...
Conference Paper
This article introduces a methodology used for designing the online presence of a Swiss SME providing Cloud Services. The Web application used for the purchasing and administration, backed by a Service-Oriented Architecture (SOA), has been designed to be customer-centric using a combination of different techniques borrowed from the fields of ethnom...
Article
A service experience corresponds to a social process whose “production” involves both a provider and a client. This production process that leads to a problem resolution does not follow a linear sequence, as in the case of industrialized organizations. Through ethnomethodology, we are able to “tangibilize” the social codes and systems of beliefs th...
Article
Toujours plus sensibles aux dimensions d'équité et de durabilité de leurs achats, les consommateurs veulent désormais acquérir des produits fabriqués de manière responsable. Les marques doivent pouvoir garantir l'origine de leurs produits. FairTrace, un projet de la HES-SO Valais et de l'Institut Icare, réalisé avec l'entreprise textile Importexa,...
Article
Facebook, Twitter, Youtube,… le Web 2.0 est à présent incontournable ! Il n’en est pas encore de même pour le Web 3.0 ou ce que les spécialistes appellent Web sémantique. Bien que les entreprises perc coivent la force de ces nouvelles méthodologies, elles n’ont pas toutes les compétences pour les mettre en øeuvre. La HES-SO Valais s’est engagée dan...
Article
Né suite à l’appel à projets SmartCity lancé par la HES-SO, l’eGov Innovation Center veut mettre en place un centre de compétences capable de proposer un nouveau modèle d’administration publique durable, innovant et moteur de la transformation de nos villes actuelles en villes intelligentes. Ce projet va combler un réel besoin de synergie en matièr...

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