About
68
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Introduction
Skills and Expertise
Additional affiliations
January 2008 - June 2021
May 2006 - present
Position
- Professor (Associate)
Description
- I teach empirical research methods to computer science, software engineering, and information systems students. Master level.
August 2001 - February 2008
Publications
Publications (68)
Call centers are a central coordination hub for remote health services and telemedicine. Recently, also telecare providers use call centers to support the remote care of seniors living independently. Although we know that the quality of the interaction between caregiver and senior care recipient is important, there is a gap in our knowledge as to h...
CSCW as a research field has contributed to the development of digital tools and platforms to support collaboration. Historically, detailed studies of collaboration have played a central role in the development of theories in CSCW. Parties to collaboration have been the main actors, engaged in synchronous or asynchronous, co-located or distant coll...
Digital labor platforms are gaining in popularity in our societies. Information systems and software engineering disciplines have focused on organizational and technological aspects of these platforms, favoring the views of platform owners. At the same time, extensive knowledge of how workers use these platforms, and how they are affected by them,...
This paper investigates mechanisms for scaling participation in participatory design (PD). Specifically, the paper focuses on managed communities, one strategy of generification work. We first give a brief introduction on the issue of scaling in PD, followed by exploring the strategy of managed communities in PD. This exploration is underlined by a...
Research methods are part and parcel of good research. Despite this, we often teach research methods in an ad hoc manner and do not reflect on relevant pedagogical aspects. This situation is changing due to the introduction of dedicated research methods courses as part of a transferable skills agenda in many universities. To address pedagogical asp...
In recent years, both the public and private sector organizations have started shifting to large-scale information systems (IS). Still, the results of these large-scale implementations are not very promising. Ensuring user participation is considered as a (partial) solution to overcome the issues associated with large-scale IS development. Given th...
The original version of this article unfortunately contained a mistake. Figures 6 and 7 have been swapped.
This paper investigates mechanisms for scaling participation in participatory design (PD). Specifically, the paper focuses on managed communities, one strategy of generification work. We first give a brief introduction on the issue of scaling in PD, followed by exploring the strategy of managed communities in PD. This exploration is underlined by a...
Gamification, i.e. applying game elements in non-game contexts, is been increasingly used for designing systems and application elements to foster user engagement, enjoyment and support behavior change. Experts agree that, to be efficient, gamification strategies should be designed in a user-centric fashion. However, current user-centered design ap...
Health and welfare organisations are under increased scrutiny regarding their ability to make innovations in and increase the productivity of their services by digitising and automating them. Our empirical case study focuses on the implementation of a new health and welfare surveillance infrastructure project in a large Norwegian municipality. The...
See http://hdl.handle.net/11250/2444366 for full information.
The goal of the project Ung IT at the municipality of Trondheim, Norway, is to elicit requirements for a self-organising digital platform to share information about leisure activities for children and young people with disabilities. A new platform is intended to be developed in a follow-...
There is a growing number of seniors and a growing need for health-related ICT (Information and Communication Technology) solutions to allow seniors live independently in their own homes and communities. We need to have a better understanding of how and why seniors use or do not use health-related ICT in such settings so we can improve our solution...
Mobile health applications are proliferating. Platform vendors have recently created programming toolkits to support developers. In many healthcare scenarios, mobile health applications are only the end-point of a larger supervised service involving many stakeholders. We want to know how these toolkits support the delivery of such services. Using a...
—The environmental impacts of the usage of fossil
fuels together with its limited supply has been pushing governments,
industries and people to seek cleaner and renewable
energy supplies and to adopt energy habits leading to a greater
sustainability. While acquiring a Photo Voltaic solar panel (PV)
is a big step in that direction, much can also be...
A growing body of empirical data demonstrates the positive health outcomes of person-centered dementia care. There exists, however, a gap in our knowledge about how to provide person-centered care in an efficient way. In this paper, we describe a person-centered activity-based dementia care service, and the ICT tools that we developed to enhance th...
Healthcare systems are under pressure because of demographic changes and increased demand. Patient empowerment is seen as a powerful approach to cope with this pressure. Information technology is used in various forms to promote patient empowerment, and carries a perceived potential. We did a systematic review of literature in order to find out how...
The municipality of Trondheim in Norway has in the recent years experimented with location technologies applied to tracking and localization of people with cognitive impairment. Earlier R&D projects helped sketch a service model. A number of GPS-related technologies were also piloted and tested in these R&D projects. Since Spring 2015 the municipal...
Although things in the Internet of Things contain considerable amounts of software, developers of such software have no standardized means of maintaining, improving and sharing this software as they can do, e.g., with applications on a smart phone. This limitation can hamper user-driven innovation. In this paper we evaluate the usefulness of the “a...
Falls are behind many elderly hospitalizations and
can lead to injuries that greatly debilitate old patients. Much
of the deployed fall detection systems rely on the user wearing
a personal emergency response device, being conscious and at
home. The limitations of the existing systems regarding usability
and efficiency have yield an overarching res...
This paper provides an empirical understanding of concerns that the application of a sensor-enhanced medical alert system,
or personal emergency response (PER) system, raises from the perspective of care receivers (users) and care providers. Data
were gathered in the context of a field trial of a PER system supporting both user-initiated alerts and...
Fall risk and fall-related injuries increase with age. With an aging population, we need to have a better understanding of what solutions can help us cope with age-related falls. Ambient and ubiquitous fall technologies engage a large research community. We wanted to map research that has been done, technology that is developed and/or applied, curr...
Collaborative AmI technologies have the potential to increase the efficiency and effectiveness of rescuers during crisis response work. However, few AmI technologies are designed specifically for such scenarios. Our findings from a number of case studies have resulted in a set of requirements. In this paper we present some of these findings. We the...
Ambient assistive technology (AAT) is envisioned as a powerful tool for facing the growing demands the demographic change toward an aging society puts on care. While AAT is often expected to increase the quality of life of older people, this paper holds that relevant interventions often embody values that can contradict such visions, and in some ca...
Social networks connect people while internet of things platforms connect things. Although both platforms use various communication tools in efficient ways, platforms for things often don't communicate and interoperate with social networks. As a consequence, there is a lack of unified programming interfaces and platforms to enable internet-based in...
Social networks proliferate daily life, many are part of big groups within social networks, many of these groups contain people unknown to you, but with whom you share interests. Some of these shared interest are based on context which has real-time properties (e.g. Who would like to go to a jazz concert during an AI conference). This paper present...
The workshop aims to bring together researchers and practitioners working on the application of AmI to crisis and disaster management. Because of their pervasiveness and ease of use, AmI technologies hold a great potential to support crisis management in an efficient and effective way. Focus will be on better understanding (1) the strengths of the...
AAL technologies for rehabilitation constitute a major research area within AAL research. A large number of novel technologies and applications has been developed in R&D projects. Our focus in this paper is to see how these technologies support innovation in the field. We document how these technologies and innovations meet the requirements driven...
Daidalos offers a platform for service and identity management that supports secure context-aware and personalizable delivery of service discovery, composition, and adaptation. It also provides a runtime environment for deployment and execution.
The following document describes the call for papers for a workshop based on identifying which are the potential commonalities
that are important for an AAL system, so they can be discussed and proposed for opening an standardization process. Groups
of components like context-management, user interaction management or semantic description of servic...
Discovering and integrating ambient computational resources is a central topic in AmI. There are two major existing approaches:
indirect network-based resource selection and direct tag-based resource identification. We motivate the need to integrate
the two approaches through a scenario. We then present an architecture for a pluggable discovery sys...
This paper provides a summary of the research undertaken in the area of pervasive computing in the European FP6 IST project Daidalos II. Pervasiveness is one of the five key concepts underlying the Daidalos project. We provide an overview and motivation for our research, we justify and describe the overall architecture, and we discuss some of the c...
The idea of supporting collaboration with computers goes back to the work done by Douglas C. Engelbart. In his seminal demonstration
in 1968 [1], he introduced and demonstrated remote collaboration between two persons through sharing computer screens and
using audio-visual communication channels over a network.
This paper is a project report from the ongoing European project Nexes. We provide an overview of lessons learned from Nexes
and propose guidelines for using business process modelling in integrated care processes. We will in this paper focus on the
methodology used to model and describe existing chronic care processes and pathways in the Norwegian...
In this paper, we discuss how semantic technology is used in the EU IST project DAIDALOS II. We explain what is the original
motivation of using it and explain various ways of its actual usage in the project. Based on the description we discuss experiences
gained and lessons learned in terms of using semantic technology in pervasive service platfor...
The workshop on architectures and platforms was organized at AMI-08 as a collaborative effort involving 4 projects (ASTRA,
DAIDALOS, PERSIST, and Ubicollab). These projects address, in different ways, the challenge of developing platforms for Ambient
Intelligence. The workshop aimed at bringing together the different perspectives gained in these pr...
Natural communication among people happens in flexible ways and is strongly affected by the users’ situation (such as communication
tools available, user’s location, and user’s preferences). This situation or context information is seldom used to initiate
communication sessions among users. Current communication systems are indifferent about users’...
Awareness systems have attracted significant research interest for their potential to support interpersonal relationships.
Investigations of awareness systems for the domestic environment have suggested that such systems can help individuals stay
in touch with dear friends or family and provide affective benefits to their users. Our research provid...
The problem of personalised context aware service selection and composition is an important research area that is addressed within the pervasive service platform being developed by the Daidalos project. This paper briefly outlines the scenarios used and the overall platform architecture that underpin this development. It then describes the approach...
In this paper we focus on the role of location in cooperative settings. We first sketch how information on users and devices location is used to support collaboration and discuss the implications for the design of location services for collaboration. We then present how Ubicollab, a collaborative platform that we are developing, can be extended to...
![Figure 1: UbiCollab client for Sony-Ericsson 800 mobile phone [18]: (a)...](profile/Babak-Farshchian/publication/220999756/figure/fig1/AS:393976793321475@1470942795758/UbiCollab-client-for-Sony-Ericsson-800-mobile-phone-18-a-Colleagues-list-containing_Q320.jpg)
Shared workspaces have emerged as one of the most successful applications of computer supported cooperative work (CSCW). Important aspects of shared workspaces are presence and awareness information, flexible sharing of work material, and support for communication among group members. One of the shortcomings of existing shared workspaces is their l...
In this paper we present KOALA, a system realizing shared displays for promoting informal cooperation. We report the results from an exploratory study of real world usage of KOALA that we have conducted to understand how shared display systems are used and how their usage patterns might differ from their paper- based counterparts. This study was co...
This paper describes research in supporting close family members living apart to keep in touch with each other. We introduce an awareness system for supporting lightweight social communication between mobile individuals and people at home. Communication is based on pictures, short messages and reachability information. A field test has provided emp...
In this chapter we investigate presence technologies for supporting informal collaboration. Informal collaboration consists of spontaneous and unplanned interactions that occur frequently and transparently within organizations. Informal collaboration is crucial for developing working and social relations, and for long-term learning. We argue that m...
Most systems for promoting virtual presence are focusing on providing awareness information to
one user through a personal device, being it a desktop or a mobile device. Shared displays have
been lately proposed as a way to provide information, and to promote community building and
socialization. Displays situated in public areas allow immersing aw...
MDA (Model-Driven Architecture) has been coined by OMG (Object Management Group) as the next step in ap- plication integration. Being based on standards already embraced by a large segment of the software engineering industry, MDA promises fully automatic model transfor- mation. MDA enables application developers to use for- malisms such as UML to...
In this paper we present our experience from a distributed software development project supported with basic Internet tools. In particular we focus on how these basic tools can be used for supporting the involvement of users in the development process. We sketch some observations, presenting some advantages and disadvantages of using such a basic c...
In this paper we report on a case study of a distributed software development project supported with basic Internet tools. In particular we focus on how these basic tools have and could be used for supporting the collaboration among the involved parties, as well as the coordination of the distributed activities. We sketch some observations, present...
More and more product development projects involve geographically distributed groups of developers. One major problem among the members of such groups is the long-term lack of awareness of the activities in remote sites. In this paper we discuss the importance of awareness in distributed product development projects. We argue that generic services...
Geographically distributed IS development projects are becoming commonplace, and development tools need to pro-vide explicit support for cooperation among distributed developers. Most conventional IS development tools, such as CASE tools, are built around a central product, stored in a central repository in form of specifications and conceptual mod...
More and more product development projects involve geographically distributed groups of developers.
One major problem among the members of such groups is the long term lack of awareness of the activities
in remote sites. In this paper we discuss the importance of awareness in distributed product development
projects. We argue that generic services...
More and more product development projects involve geographically distributed groups of developers. One problem in such groups is the long term lack of awareness of the activities in remote sites. In this paper we discuss the importance of awareness in distributed product development projects. We argue that generic services are needed in developmen...
The workshop on Internet-based Groupware for User Participation in Product Development (IGROUP) was held on November 14, 1998, in conjunction with the conferences CSCW 98 and PDC 98 in Seattle, WA, USA. The workshop gathered 16 participants from both academia and industry. The topic discussed was how we can use groupware technology to involve end-u...
Shared workspaces are often based on the presumption that the state of the work is cognitively acces-sible to all the workers. This assumption makes it difficult to use them for collaboration in the large. On the other hand, other support systems for collaboration in the large generally focus on the organizational aspects of the work and neglect th...
Conceptual models of information systems emerge as the result of cooperation among different user groups. There are however few research efforts focused on providing collaboration support for this activity. This thesis aims at suggesting methods and tools originating from CSCW research field for supporting collaborative conceptual modeling. A frame...
In this paper we describe ICE, an object–oriented, Web–enabled toolkit for support-ing the collaborative activity of IS development. This toolkit is intended to promote the involvement of users without programming knowledge. Three types of objects are provided by the toolkit as basic building blocks in order to support this activ-ity. Information O...
In this paper we describe ICE, an object-oriented, Web-enabled toolkit for supporting the collaborative activity of IS development. This toolkit is intended to promote the involvement of users without programming knowledge. Three types of objects are provided by the toolkit as basic building blocks in order to support this activity. Information Obj...
This paper is a project report on the ongoing European pro-ject NEXES, running from 2008-2011. The project overall vision is improved quality of care for the chronically ill and elderly, through more active follow-up of the patient in his/hers own home and improved collaboration processes between primary and secondary care services. A series of ran...
The majority of scenarios for pervasive computing emphasizes the seamless availability of services and resources in smart spaces. This seamless availability is in its current form limited to nomadic situations where users are in trusted pre-configured smart spaces. In order to support wider availability and universal usage of smart spaces we need t...
Projects
Projects (8)
The PlatVel project aims to study the implementation and use of digital platforms for the sustainable digitalization of public services in Norway. Details: https://www.ntnu.edu/platvel/
How can a chatbot be trustful and efficient in service delivery?
How can we improve the coordination between service employees and chatbots?
Contribute to the responsible use of AI in the digitalisation of public services by providing tools for AI intelligibility and accountability.
Provide scientifically derived design knowledge that is theoretically informed and empirically grounded.
Contribute to a shared understanding of the role of AI in public service digitalisation, raising wider public awareness and debate of emerging issues