Ataul Karim Patwary

University of Malaysia, Kelantan | UMK · Faculty of Hospitality Tourism and Wellness

This study aims to investigate the impact of halal healthcare attributes, intrinsic value, and extrinsic value on satisfaction, and explores how patient satisfaction with halal healthcare services influences word of mouth (WOM) to others. The cross-sectional survey was conducted in two cities with four Islamic-friendly hospitals across Malaysia. Th...

The most recent COVID-19 pandemic has posed a risk to the world economy that has never been seen before. Therefore, the welcoming attitude of the residents in tourist destinations has become a concern for post-COVID-19 tourism recovery. There seem to be many issues concerning the interactions of hosts and tourists as Covid-19 fear exists. Thus, thi...

International tourists in Malaysia have been playing a significant role in the economy. However, tourists’ consumption of natural resources could be a threat to the environment. Green practices in the hotel industry have triggered a great opportunity to save water and energy consumption and maintain sustainable practices in the tourism and hospital...

Being a prominent tourist destination, the hotel industry’s demand in Malaysia has been increasing day by day. There is still a shortage of studies focusing on how hotels can make environmental management routine work, take environmental laws seriously and be more responsive to the environment. This study focused on the connections between green em...

Global risk concerns spurred a debate regarding empowering an organization’s risk management system. Risk assessment, management, and planning are vital for running a firm, but they are not universal. This research investigates how operational risk management is institutionalized in an organization and reveals best practices from a Malaysian govern...

Businesses are becoming more conscious of operational risk management practices due to the COVID-19 pandemic. However, some firms practice risk management without fully comprehending how it might help them and their needs. As a result, companies that practice risk management without realizing it are being controlled by the discipline itself. The go...

Purpose: The agriculture industry has a considerable impact on Malaysia's economy, as seen by its contribution of roughly 8.2% of gross domestic product in 2018 and its potential to absorb 11.09% of Malaysian labor in the same year. This study aims to simulate rising output in a system model of sustainable The authors acknowledge all Malaysian expe...

Purpose Despite the significant economic contributions of the tourism and hospitality industry, it is also considered an emerging concern for its negative impact on the environment. This study investigated the association between green inclusive leadership (GIL), green human resource management (GHRM), and employee proactive pro-environmental behav...

Purpose The purpose of this study is to investigate the role of knowledge management (KM) practices on innovation performance. It also examines whether organisational creativity and organizational learning mediate the relationship between KM practices and innovation performance. Design/methodology/approach The study uses a quantitative method by s...

By integrating speech act and conservation of resources (COR) theories, the link between motivating language (ML) and commitment to quality customer service (CQCS) was tested. Furthermore, work engagement was introduced as a mediator and employee resilience as a moderator. Partial least squares-structural equation modelling (PLS-SEM) was applied to...

Good medical care has long been a top priority in health tourism to keep the flow of visitors coming for medical treatment. Medical tourism encompasses a range of treatments, from basic check-ups to surgical operations. For its friendly character and high quality of service, China has earned a reputation as one of Asia's top destinations for health...

Responsible consumption and production are one of the interlinked global goals in Sustainable Development Goals (SDGs). The environmentally conscious tourists can help planners encourage the sustainable development of recreational areas by assessing their environmental practices. This study aims to examine the role of environmental beliefs and cons...

Purpose This study aims to examine the effects of environmental knowledge, perceived environmental responsibility and altruism on tourist’s intention to stay in green hotels. In addition, the mediating role played by tourists’ attitudes, including ecocentric and anthropocentric attitudes, is explored. Design/methodology/approach Data were collecte...

COVID-19 has affected every aspect of our life, including economic, social, and academic. Exchange and mobility students face more difficulties overseas, and Chinese students are no exception. However, e-learning has been introduced by institutions in many countries. The present study examines the psychosocial factors affecting the academic perform...

Malaysia is a reputed destination for health tourism in the Asia Pacific region for its hospitable nature and good quality of service. Patients' satisfaction has been a key concern in health tourism to maintain the flow of tourists' arrival for medical purposes. By considering the importance of health tourism and patients' satisfaction in Malaysia,...

Malaysia is considered a major attractive destination for tourists, and the tourism industry contributes significantly to the economic state of Malaysia. However, due to the Corona Virus (COVID-19) pandemic, the sector of tourism was affected negatively. This study attempts to discover and explain the current situation in the tourism sector and sus...

This study aims to present a review and analysis of initial public offerings (IPOs) literature, both empirical and theoretical, given that IPOs have demonstrated tremendous growth in the past decade. This paper surveys the IPO literature published throughout 1984–2020 using a meta-literature review that involves qualitative and quantitative techniq...

The tourism industry in Malaysia serves an important role in providing high-quality tourism products and services and incorporating green practices to achieve environmental sustainability. Studies on the factors that influence revisit intention among green resort guests are limited. Thus, this study approached quantitative method and aimed to asses...

Energy security and environmental measurements are incomplete without renewable energy; therefore, there is a dire need to explore new energy sources. Hence, this study aimed to measure the wind power potential to generate renewable hydrogen (H2), including its production and supply cost. This study used first-order engineering model and net presen...

Purpose This study aims to examine the effects of green marketing tools on tourists’ behavioural intention to buy green products by measuring individuals’ subjective norms, attitudes and perceived behavioural control. Design/methodology/approach A total of 421 international tourists from several tourist attractions in Malaysia, selected through co...

Purpose This study examines the mediation effects of leaders' communication competency in the link between leadership styles (i.e. servant and transactional leadership) and employees' work engagement. Design/methodology/approach Cross-sectional survey data from 392 employees in 33 hotels in Bangladesh were collected. To analyze the data, structura...

The ocean economy and marine tourism policies are global economic concerns being looked at from a deeply holistic viewpoint. For South Asian countries, the ocean economy and marine tourism have successive socio-economic importance. The quantification of the ocean economy and marine tourism also poses some major challenges, and these challenges pose...

Food safety and hygiene issues gain increasing attention in people’s daily lives and studies on the subject are crucial. The study aims to analyse the awareness of food safety and hygiene among students by applying a quantitative approach. A total of 381 questionnaires were distributed and collected within two weeks using convenient sampling. Four...

Only limited research has examined the role of religion in a tourism context. This study examines the travel satisfaction among Muslim tourists in Malaysia. This paper poses the question: What is the relationship between the Muslim Tourist satisfaction Islamic attributes and revisit intention in Malaysia? A total of 255 questionnaires consisting of...

Muslims around the world are concerned about the halal concept. Consumers are becoming more aware of health, making halal food interest in today's business. Today has huge potential in capturing non-Muslim as the target market. Halal food has gone far beyond the values of only about religion. The restaurant industry must explore the concept of hala...

Infrastructure Business-to-Business E-Commerce (B2B E-Commerce) in Palestine Exchange (PEX), especially managers and upper management, has recently emerged as a critical problem for emerging nations. However, maintaining (B2B E-Commerce) in today's technical, organisational, and environmental aspects is difficult owing to the various changes that o...

This study has aimed to investigate the impact of sustainable project management on sustainable project planning and success in manufacturing firms. Data was collected from project management professionals in a manufacturing firm in Malaysia. A total of 231 responses were analyzed using the partial least square (PLS) method. The findings revealed t...

Purpose Drawing on self-concept theory, this study evaluates the mediating effects of employees' psychological states on the relationship between human resources (HR) practices and employee engagement. Design/methodology/approach Through random sampling, 434 customer-contact frontline employees from five-star hotels in Malaysia participated in the...

By integrating job demand-resources and social learning theories, the mediation effects of work engagement between servant leadership and service-oriented behavior; and moderating effects of self-efficacy and high-performance work systems (HPWS) on the connection between servant leadership and work engagement were examined. Partial least squares wa...

The study aims to assesses possible solutions for Pakistan's energy scarcity based on a renewable source of green hydrogen generated through wind, solar, biomass, and geothermal energy. For this purpose, four main criteria: economic, commercialization, environmental, and social acceptance, have been assessed by applying Multiple-Criteria Decision A...

This study seeks to evaluate potential solutions to Pakistan's energy shortages based on a renewable green hydrogen source provided by geothermal, wind, biomass, and solar energy. To this end, the application of multi-Criteria Decision Analysis (MCDA) and the Fuzzy-analytical hierarchical process was tested on four primary criteria: social acceptan...

This work aims to assess multidimensional energy poverty and energy efficiency for environmental policy measures using data envelopment analysis (DEA), a DEA-Like mathematical composite indicator applied on a dataset based on multiple sets of variables from South Asian economies. The multidimensional energy poverty index (MEPI) is computed to analy...

Purpose This study aims to validate the motivating language scale developed by Mayfield et al. (1995) in the context of the hotel industries of Bangladesh and Malaysia. Design/methodology/approach For Study 1, data were collected from employees (lower and mid-level) of three to five-star hotels in Bangladesh. Customer-contact employees working in...

The present study aimed to investigate the effects of fear of COVID-19 and situational depression on the quality of life (QOL) of Pakistani citizens. An online cross-sectional survey was conducted on Pakistani citizens via the snowball sampling technique. A total of 377 respondents (256 males and 121 females) participated in this study from August...

Domestic tourism in Malaysia has contributed significantly to the country's economy and made a sustainable impact on the tourism industry. Langkawi is one of the most visited tourists' attractions in Malaysia which is well-known for island tourism and Geotourism. This study explores the relationship of tourists' motivation, destination brand engage...

The ocean economy and marine tourism policies are global economic concerns being looked at from a deeply holistic viewpoint. For South Asian countries, the ocean economy and marine tourism have successive socio-economic importance. The quantification of the ocean economy and marine tourism also poses some major challenges and these challenges pose...

This study seeks to understand the mediation effects of two-way communication between the relationship of leadership styles (servant and transformational) and subordinate-level work engagement. In a cross-sectional survey, 391 hospitality employees participated from the Bangladesh hotel industry. Results indicate that both leadership styles signifi...

Energy security and environmental measurements are incomplete without renewable energy therefore there is a dire need to explore new energy sources. Therefore, the aim of this study is to measure the wind power potential to generate the renewable hydrogen including its production and supply cost. We used first order eneginnering model and net prese...

This study examines the mediating role of psychological meaningfulness and safety between leadership styles and employee commitment to service quality (ECSQ) drawing on self-concept theory. A total of 446 hotel employees working in the hotel industry in Bangladesh participated in a cross-sectional survey. Partial least square results indicate that...

Although the hospitality and tourism industries contribute considerably to every country's economy, at the same time, it has negative effects on the climate. Hotel industry operations consume enormous amounts of energy which eventually contribute to environmental degradation. Hotel operations do not only cause environmental issues, but customers al...

The purpose of this research is to measure the combing impact of corporate social responsibility on company performance and to conduct a comparative analysis among local and foreign companies in this context. This research aims to conduct an empirical analysis about how corporate social responsibility contributes to company performance. The study u...

In this era of digitalization, the world is now at the palm of the consumers due to high connectivity through the Internet. Consumers across the borders are simply a click away from a wide variety of global brands. However, the differences in cultural, political, technological, and environmental forces in the foreign country put the global marketer...

Currently, there is an increasing trend in the organizations towards examining the artificial intelligence and nonartificial intelligence for the innovation and success of the new product, as well as getting the intentions of the upcoming researchers. Thus, the purpose of the ongoing study is to examine the role of artificial and nonartificial inte...

Given the economic growth and energy consumption patterns, most countries are striving to solve the problems of CO2 emissions reduction to achieve sustainable development. This paper employs an improved DEA model to measure energy and environmental efficiency for some selected countries in central and western Europe. In addition, the DEA window eva...

Recently, product development and its performance are the essential elements for the business organization that could enhance the firm performance and attains researchers' intentions. Therefore, the present study examines the impact of human, structural and relational capital on product development performance in manufacturing organizations in Indo...

The COVID-19 pandemic has caused an ongoing tourism crisis. The most significant threat to the global economy since the Second World War is the product of unparalleled global travel constraints and residency orders. Tourism is particularly vulnerable to intervention to fight pandemics due to limited movement and social distance. Global markets, inc...

Providing good quality of service is most basic attribute of the service industry, including tourism. Complaints by tourists actually provide opportunities for destination or business to recover from the service failures, and when the complaints are handled satisfactorily, destination or business may win tourists back. Therefore, this study aims to...

This research aims to study the potential of tourism management to create a new tourism program between tourism operators in the Nakhon Si Thammarat Province of Thailand. This study used five research methods: interview, survey, questionnaire, and group discussion. The study analysed the data into three components. Firstly, to study the potential o...

Green finance is inextricably linked to investment risk, particularly in emerging and developing economies (EMDE). This study uses the difference in differences (DID) method to evaluate the mean causal effects of a treatment on an outcome of the determinants of scaling up green financing and climate change mitigation in the N-11 countries from 2005...

This behavioural research contributes to the growing hospitality and tourism literature by the investigating the direct and indirect of emotional intelligence (EI) and supervisor support (SS) to the Job Satisfaction (JS) of employees in Malaysian hotel industry. Organizational commitment (OC) shaping as a mediating variable to test the effect betwe...

Malaysia is well known for its shopping reputation among the tourists, specially from Asian and Middle East countries. Shopping is one of the reasons why international tourists chose to visit Malaysia. During shopping, most of the time international tourists interact with retailers which is the context of this study. This study aims to explore on t...

The main motive of this study is to explore university canteen foodservice attributes (food quality, food variety, price fairness, ambience, staff, and student satisfaction)in Mawlana Bhashani Science & Technology. Data are accumulated through a simple random sampling technique. A total of 355 numbers of valid questionnaires is used for statistic e...

This research is aiming to study the acceptance factors of QR Code technology in brand communication for the Baan Klong Peek Neur Beehive community enterprise group. The satisfaction of using QR code technology of related parties by using qualitative research methods by an in depth interview. The target group is the chairman of Bee Thai Community E...

Tourism and hospitality are contributing positively to grow the Malaysian economy. However, tourism is also damaging the natural environment and society. Tourism and hospitality cannot deny their responsibility for climate change and hence global warming. The green revolution has gained momentum, to try to change the current path of environmental d...

In the global economy, tourism is one of the rapidly growing business in comparison with the challenges and opportunities of other industries which is also accounting for more than one-third of the overall worldwide services business. With the rise of globalization, the economy is boosting everywhere, and the tourism industry has become very compet...

Human resource management is an essential factor after capital management for organisational success. This study investigates the factors affecting the earning potential, organisational commitment, and job satisfaction of Bangladeshi migrant workers in the United Arab Emirates. The main purpose of this study is to address the Bangladeshi migrant wo...

Given the increasing amount of people who book hotels online, it is important for those in the industry to know which factors influence hotel customers’ online booking intention. Consequently, the aim of this study is to investigate the factors that influence the customer’s intention to book a hotel online, these factors are: ease of use, social in...

Given the increasing amount of people who book hotels online, it is important for those in the industry to know which factors influence hotel customers’ online booking intention. Consequently, the aim of this study is to investigate the factors that influence the customer’s intention to book a hotel online, these factors are: ease of use, social in...

The study was carried on how to develop Community Based Tourism in Cox's Bazar in order to find the prospects of Community based tourism in Cox's bazar. The paper defines about the concept of Community Based Tourism (CBT), more specifically it triggered towards case study in Cox's Bazar which is most visited place in Bangladesh by tourists. Then, t...

Human resource management is an essential factor after capital management for organisational success. This study investigates the factors affecting the earning potential, organisational commitment, and job satisfaction of Bangladeshi migrant workers in the United Arab Emirates. The main purpose of this study is to address the Bangladeshi migrant wo...

The aim of this study is to investigate the influencing factor on consumers' intentions towards purchasing Islamic hotel service. It also investigates the moderating influence of religiosity on these relationships. Data collected using the survey method and 200 usable questionnaires were received from respondents. Regression analysis was conducted...

Tourism resources is one of the most important destination attributes which helps to create an image for the destination and attract the tourists. This study aims to investigate how the domestic tourists visiting Ningxia evaluates Ningxia’s destination attributes (Tourism Resources) and how their evaluation future behavioural intentions, that is, t...

Fish wealth sector is getting more focus in today's modern economy trends; the sector's performance is always linked with appropriate strategies. Bangladesh's fisheries sector is one of the four promising sectors as identified in its vision of National Aquaculture Development Strategy and Action Plan of Bangladesh (NADS) (2013-2020). NADS has signi...

This thesis examines the complaint behavior of tourists when they are dissatisfied with hotel services, and understands their reasons for not making a complaint. When tourists are dissatisfied with their hotel-stay experience, they would either express their dissatisfaction or keep it to themselves. Dissatisfied tourists may choose not to return to...

In extensive view of consumers' complaint behavior research area, choosing specific complaint channels has been considered as a phenomenon. Although, existing literatures explored much on the consumption behavior of products and services, exploring on the choice of complaint channels still in infancy level. Moreover, investigation of channel-choice...

Purpose-This study aims to empirically evaluate the influence of hospitality services on international students’ emotional responses, satisfaction and future intentions. Design/ methodology/ approach- The study is quantitative in nature and survey method is used to obtain the information for this study. Findings-The study reveals that, the level of...

The purpose of this theoretical paper was to relate the factors influence to the policy of disabled employment and strategies used to overcome barriers to disabled employment in hospitality industry. Disability could be caused by various types of impairment. There were two barriers such as social barriers and material barriers contribute to elimina...

The purpose of this theoretical paper was to relate the factors influence to the policy of disabled employment and strategies used to overcome barriers to disabled employment in hospitality industry. Disability could be caused by various types of impairment. There were two barriers such as social barriers and material barriers contribute to elimina...