Arvind Malhotra

Arvind Malhotra
University of North Carolina at Chapel Hill | UNC · Kenan-Flagler Business School

PhD

About

85
Publications
175,886
Reads
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17,715
Citations
Citations since 2016
35 Research Items
9138 Citations
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201620172018201920202021202202004006008001,0001,2001,400
201620172018201920202021202202004006008001,0001,2001,400
201620172018201920202021202202004006008001,0001,2001,400

Publications

Publications (85)
Article
The rise of crowdsourcing platforms as a potential source for innovative ideas presents a challenge: How do you attract contributors to work on your particular problem? Past research has demonstrated the importance of well-crafted problem statements as a means to attract more innovative solutions. But what really goes into a problem statement that...
Article
As innovation is increasingly generated via crowdsourcing, factors that enable or impede collective innovation deserve a closer examination. This study advances the literature by examining the roles of knowledge synthesis and communication positions in open innovation challenges. Analysing 3,200 posts generated from 21 organisation-sponsored online...
Article
Fluid digital innovation structures and processes are increasingly being leveraged to generate innovations. Fluid digital innovation is largely dependent on digital technology for communication and coordination. Interaction between participants in fluid digital innovation occurs through digital knowledge artefacts. As participants come and go, they...
Article
Full-text available
In this special issue, we review 14 articles published in Organization Science over the past 25 years examining large-scale collaborations (LSCs) tasked with knowledge dissemination and innovation. LSCs involve sizeable pools of participants carrying out a common mission such as developing open-source software, detector technologies, complex archit...
Article
Blockchain technologies are quickly changing the competitive business landscape. Companies need to think strategically about how to best prepare for a future in which they might systematically enhance value and unleash new value using blockchain. In this article, we address how cooperating companies jointly create unique value with blockchain techn...
Article
Purpose The purpose of this paper is to study how the online temporary crowd shares knowledge in a way that fosters the integration of their diverse knowledge. Having the crowd integrate its knowledge to offer solution-ideas to ill-structured problems posed by organizations is one of the desired outcomes of crowd-based open innovation because, by i...
Article
The ability of open crowds to produce useful and novel solutions is of significant research and practical interest. Much of the existing research has assumed that crowd participants approach problem-solving autonomously and independently of each other. In Stack Exchange, we explored problems posted by open crowds and the sequences of suggestions an...
Chapter
Full-text available
This book is about how crowds can help to innovatively solve wicked problems: problems that are vexing to companies as well as problems that have an existential impact on societies. In this chapter, we first explain what we mean by a wicked problem and what we mean by a crowd, then discuss what is meant by crowdsourcing for innovation. Then we disc...
Chapter
In traditional Idea-Sharing crowdsourcing, crowds are told what role to play: they are to be either Ideators (offering Ideas) or Idea Commenters and Refiners (offering comments to help others’ idea be refined). People who don’t have ideas, but just have thoughts, personal experiences, and assumptions about the nature of the problem are left OUT, wi...
Chapter
We describe our field research in which we compare the rated innovativeness of crowds who were exposed to the Idea-Sharing process against “unmindcuffed” crowds. To just collect the data, we had to embark on a painstaking five-year effort of data collection and analysis because all third-party vendors were using the Idea-Sharing process. We describ...
Chapter
Since we are interested in progressing research, we present a scholarly version of our theory of collective production of innovation in which innovating crowds consist of some participants willing to use their scant two posts to disaggregate their knowledge into creative associations of knowledge batons and others willing to take those knowledge ba...
Chapter
This chapter focuses on the major decisions that need to be made by the managers in organizations that sponsor crowds to solve the organization’s wicked problems. Fundamentally, leveraging unmindcuffed crowds requires solving a paradox: how to manage a crowd that prospers when unmanaged. We break this paradox into five specific challenges managers...
Chapter
In this chapter, we examine the participants’ behaviors during a crowdsourcing event undertaken by a managed health-care insurance company. The executives conducted an internal crowdsourcing event to solicit from the claims professionals innovative ways to service customers. We found that those posts initially offering a specific need coupled with...
Chapter
This first practice describes how the crowds participated. Our findings indicate that individual participants, on the average, offer fewer than two posts! Their posts are short knowledge fragments (such as only a few sentences). They are not engaged in extensive back-and-forth questioning. They offer minimal social support for others’ posts. It is...
Chapter
The ability for anyone anywhere to connect, and the access to data that this provides gives people the power of knowledge: to offer what they know about any wicked problem they are interested in, and join whichever flash crowd that suits their fancy. This has huge implications for research and management practice about organizations of the future....
Chapter
Innovative ideas were more likely to be preceded by creative associations, than any other type of knowledge. Creative associations are personal experiences a participant might have had with a similar problem in a different context, or conflicting objectives a participant believes must be solved by any proposed solution. Creative associations have a...
Chapter
How should the technology platform look like in order to unmindcuff the crowd in a way that collective production occurs? Since our initial search for technology platforms did not turn up any platforms that unmindcuffed the crowd, we describe the crowdsourcing platform interface which should be in place, which can make the difference between a less...
Chapter
We coded the knowledge traces contributed by the crowds. We were looking for the presence of any of four different types of knowledge shared about the problem description and solutions: facts, examples, paradoxical objectives, and ideas for solving the problem. We found that innovative ideas were NOT preceded by a larger variety of ideas! Instead,...
Chapter
Full-text available
Much has been written about the rise of the gig economy in which workers perform gigs under flexible' arrangements, working only to complete a particular task, e.g. providing transportation rideshare services. The gig economy has been enabled by "work-on-demand via apps" and Internet-based platform companies such as Uber, etc. The gig economy holds...
Article
Purpose The purpose of this study is to offer implications and future research directions related to new organizational forms like crowds. Organizations are increasingly relying on online crowds to innovate through mechanisms such as crowdsourcing, open innovation, innovation challenges and tournaments. To leverage the "wisdom of crowds", crowdsour...
Book
Full-text available
It is time to disrupt the way business leaders and academic scholars think about crowdsourcing innovation and new organizational forms. The authors contend that the current approach to crowdsourcing unnecessarily limits the crowd to just focus on offering ideas, inhibiting those with diverse knowledge perspectives about a problem. We use data from...
Article
Full-text available
Customer care employees (CCEs) are an excellent source of ideas for new and enhanced services for customers. By serving many customers, CCEs have the ability to see patterns in unserved and underserved needs. By being inside rather than external to the firm, CCEs have the ability to offer suggestions that build on existing capabilities, which resul...
Article
Full-text available
1 There is substantial research on the effects of formal control structures (i.e., incentives, identities, organization, norms) on knowledge-sharing leading to innovative outcomes in online communities. However, there is little research on how knowledge-sharing trajectories in temporary online crowds create innovative outcomes without these structu...
Article
Full-text available
Arvind Malhotra is the H. Allen Andrew Professor of Entrepreneurial Education and Professor of Strategy & Entrepreneurship at the Kenan–Flagler Business School, University of North Carolina at Chapel Hill. His research projects include studying how successful brands leverage social media for creating a loyal customer base, successful open-innovatio...
Conference Paper
Full-text available
The sharing economy is spreading rapidly worldwide in a number of industries and markets. The disruptive nature of this phenomenon has drawn mixed responses ranging from active conflict to adoption and assimilation. Yet, in spite of the growing attention to the sharing economy, we still do not know much about it. With the abundant enthusiasm about...
Article
Crowdsourcing for innovation is typically conducted as an "innovation challenge." Despite the popularity of innovation challenges, there appears to be a growing consensus that innovation challenges do not succeed at generating solutions with competitive advantage potential. This article presents three ways in which managers can assure that their in...
Article
Full-text available
Increasingly, geographically dispersed teams are relying exclusively on sophisticated information and communication technologies (ICTs) to coordinate their knowledge. Current research argues that the reliance on the technology (versus face-to-face) for communication may inhibit geographically distributed team performance. In contrast, we argue that...
Article
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Improving the sharing economy will require addressing myriad problems
Article
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The shift from manual to wireless metering is changing the information landscape of electricity billing from data poverty to data richness. Simultaneously, but at a slower pace, the Internet of things is emerging. Consequently, it will be feasible in the future to have real-time energy use for many objects. Thus, their work is a critical first step...
Article
Full-text available
Purpose ‐ The purpose of this paper is to explore the switching behavior of mobile service customers in the USA with a focus on service quality, innovation and lock-in strategies as deterrents of switching. Design/methodology/approach ‐ A thorough literature review coupled with two focus group interviews provided the impetus for the design and deve...
Article
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Many companies are trying to leverage the power of Twitter to connect with customers and promote their brands and products. The authors studied the marketing communication between 47 companies and their followers for about three months. Their research identifies factors that increase the likelihood of "retweeting," so that a company's tweets will b...
Article
Full-text available
Virtual team members increasingly rely on virtual workspace tools to coordinate knowledge that each individual brings to the team. How the use of these tools affects knowledge coordination within virtual teams is not well understood. We distinguish between tools as features and the use of the virtual workspace as providing affordances for behaviors...
Article
Innovation challenges are increasingly adopted for idea generation in inter- and intrafirm innovation to elicit novel solutions from employees to strategic and businessrelated problems of the firm. However, the current idea-oriented approach is limited in leveraging the full capacity of open innovation, as it focuses more on identifying the best id...
Article
Full-text available
Firms are collecting more information about their customers than ever before in an attempt to understand and better serve customer needs. At the same time, firms are becoming more vulnerable to the compromise of customer information through security breaches. This study attempts to associate breach reports with the decline in market value of firms...
Article
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This paper starts from the premise that the simultaneous increase in environmental turbulence, the requisite speed of organizational change, and the intensified ubiquity of digital technologies are spawning a phenomenon that is messy, complex, and chaotic. Accordingly, we need to change the way we examine how information technology (IT) can help or...
Article
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A frequent question I hear about Communications, and about ACM publishing in general, involves its access model.
Conference Paper
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Global virtual teams (GVT) are increasingly using virtual workspace technology (VWT) which allow for multiple forms of interaction between team members. However, there is limited empirical and theoretical research on how the use of these technologies depends on the communication context of the teams. We extend recent theorizing about technology sup...
Article
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Adaptive supply chain partnerships are a key factor in driving the ability of extended enterprise partners to achieve long-term goals in an environment characterized by disruptive environmental shifts. Adaptive extended enterprise arrangements allow participating enterprises to leverage their combined assets for collective exploration and exploitat...
Article
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Virtual teams, whose members are geographically dispersed and cross-functional yet work on highly interdependent tasks, present unique leadership challenges. Based on our observations, interviews, and survey data, we identify six leadership practices of effective leaders of virtual teams. Specifically, we elaborate how leaders of successful virtual...
Chapter
How does a team use a computer-mediated technology to share and reuse knowledge when the team is inter-organizational and virtual, when the team must compete for the attention of team members with collocated teams, and when the task is the creation of a completely new innovation? From a review of the literature on knowledge sharing and reuse using...
Article
This paper provides an insight into how companies faced with hypercompetitive environments are leveraging their globally dispersed knowledge resources through far-flung teams. Far-flung teams are virtual teams that are multi-unit/multi-organizational, multifunctional, globally dispersed and conduct their interdependent activities mainly through ele...
Article
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Emerging technologies enable virtual and distributed teams to communicate — and innovate
Article
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Wireless Web providers need to understand the key drivers of use and potential adoption patterns of wireless Web services in terms of consumer need. Research has shown that adoption of an innovation is a function of the alignment between the innovation's capabilities and market needs. Viewing adoption as an evolutionary event consisting of differin...
Article
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In today's global market environment, enterprises are increasingly turning to use of distributed teams to leverage their resources and address diverse markets. Individual members of structurally diverse distributed teams need to develop their collaboration know-how to work effectively with others on their team. The lack of face-to-face cues creates...
Article
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The need for continual value innovation is driving supply chains to evolve from a pure transactional focus to leveraging interorganizational partner ships for sharing information and, ultimately, market knowledge creation. Supply chain partners are (1) engaging in interlinked processes that enable rich (broad-ranging, high quality, and privileged)...
Article
Full-text available
Using the means-end framework as a theoretical foundation, this article conceptualizes, constructs, refines, and tests a multiple-item scale (E-S-QUAL) for measuring the service quality delivered by Web sites on which customers shop online. Two stages of empirical data collection revealed that two different scales were necessary for capturing elect...
Article
Full-text available
The widespread use of information technology (IT) to create electronic linkages among supply chain partners with the objective of reducing transaction costs may have unintended adverse effects on supply chain flexibility. Increasing business dynamics, changing customer preferences, and disruptive technological shifts pose the need for two kinds of...
Article
Full-text available
This paper provides an insight into how companies faced with hypercompetitive environments are leveraging their globally dispersed knowledge resources through far-flung teams. Far-flung teams are virtual teams that are multi-unit/multi-organizational, multi-functional, globally dispersed and conduct their interdependent activities mainly through el...
Article
Full-text available
Some projects have such diverse requirements that they need a variety of specialists to work on them. But often the best-qualified specialists are scattered around the globe, perhaps at several companies. Remarkably, an extensive benchmarking study reveals, it isn't necessary to bring team members together to get their best work. In fact, they can...
Article
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Data interchange using the Internet infrastructure has emerged as a viable platform for commerce, mainly due to the eXtensible Markup Language (XML) specification for document markup that eliminates the need to identify a common application interface for integrating inter-enterprise applications. Common e-business interfaces refer to industry-level...
Article
Full-text available
Evidence exists that service quality delivery through Web sites is an essential strategy to success, possibly more important than low price and Web presence. To deliver superior service quality, managers of companies with Web presences must first understand how customers perceive and evaluate online customer service. Information on this topic is be...
Article
Full-text available
How does a team use a computer-mediated technology to share and re-use knowledge when the team is inter-organizational and virtual, when the team must compete for the attention of team members with collocated teams, and when the task is the creation of a completely new innovation? From a review of the literature on knowledge sharing and re-use usin...
Chapter
How does a team use a computer-mediated technology to share and reuse knowledge when the team is inter-organizational and virtual, when the team must compete for the attention of team members with collocated teams, and when the task is the creation of a completely new innovation? From a review of the literature on knowledge sharing and reuse using...
Article
Full-text available
Numerous normative models have been developed to determine optimal inventory levels, and several articles and case studies have been written about the concerted efforts and practices adopted by manufacturing firms in the United States to reduce inventories. But little is known about whether inventories have indeed decreased in U.S. manufacturing an...
Article
Full-text available
This paper describes how a unique type of virtual team, deploying a computer-mediated collaborative technology, developed a radically new product. The uniqueness of the team - what we call VC3 teams, for Virtual Cross-value-chain, Creative Collaborative Teams - stemmed from the fact that it was inter-organizational and virtual, and had to compete f...
Article
Full-text available
A hallmark of the new economy is the ability of organizations to realize economic value from their collection of knowledge assets as well as their assets of information, production distribution, and affiliation. Despite the competitive necessity of becoming a knowledge-based organization, senior managers have found it difficult to transform their f...
Conference Paper
This study presents a methodology for capturing the environmental impact of a product and its processes throughout the life cycle in discrete part manufacturing. The objectives of the study are to identify opportunities to enhance environmental friendliness of a product in its design stage, and assess whether the environmental impact has actually b...
Article
The adaptation process for new technology is not yet well understood. This study analyzes how an inter-organizational virtual team, tasked with creating a highly innovative product over a 10 month period, adapted the use of a collaborative technology and successfully achieved its challenging objectives. The study of such a virtual team is especiall...
Article
Full-text available
The adaptation process for new technology is not yet well understood. This study analyzes how an inter-organizational virtual team, tasked with creating a highly innovative product over a 10-month period, adapted the use of a collaborative technology and successfully achieved its challenging objectives. The study of such a virtual team is especiall...
Article
Full-text available
Using the means-end framework as a theoretical foundation , this article conceptualizes, constructs, refines, and tests a multiple-item scale (E-S-QUAL) for measuring the service quality delivered by Web sites on which customers shop online. Two stages of empirical data collection revealed that two different scales were necessary for capturing elec...
Chapter
How does a team use a computer-mediated technology to share and reuse knowledge when the team is inter-organizational and virtual, when the team must compete for the attention of team members with collocated teams, and when the task is the creation of a completely new innovation? From a review of the literature on knowledge sharing and reuse using...
Article
Full-text available
The emerging electronic economy is bringing with it new forms of IT-enabled intermediation, virtual supply chains, rapidly changing electronic commerce technologies, increasing knowledge intensity, and unprecedented sensitivity for time-to-market by customers. Customers are demanding more value, customized to their exact needs, at less cost, and as...
Article
Full-text available
How does a team use a computer-mediated technology to share and reuse knowledge when the team is interorganizational and virtual, when the team must compete for the attention of team members with collocated teams, and when the task is the creation of a completely new innovation? From a review of the literature on knowledge sharing and reuse using c...