Art Kleiner

• New York University

Car Launch: The Human Side of Managing Change is the first book in the new Oxford series, The Learning History Library. It is edited by Art Kleiner and George Roth, both of whom originated the concept of the learning history. These extended "Living" case studies use an innovative format based on "the jointly told tale" to help narrate the story of...

Résumé Depuis les années soixante, la pensée stratégique n’a de cesse de s’interroger sur la capacité de s’engager sur un marché avec une chance d’y acquérir un avantage concurrentiel durable.

Several Epsilon efforts could be seen as attempts to develop infrastructure to support communication and partnership between functions. Two efforts stood out in participants” minds: The market research clinic expanded the team‘s opportunities to learn from customers and dealers and to pursue cross-functional conversations. The collocation effort sh...

Car Launch: The Human Side of Managing Change is the first book in the new Oxford series, The Learning History Library. It is edited by Art Kleiner and George Roth, both of whom originated the concept of the learning history. These extended "Living" case studies use an innovative format based on "the jointly told tale" to help narrate the story of...

Car Launch: The Human Side of Managing Change is the first book in the new Oxford series, The Learning History Library. It is edited by Art Kleiner and George Roth, both of whom originated the concept of the learning history. These extended "Living" case studies use an innovative format based on "the jointly told tale" to help narrate the story of...

The Program Manager expressed a twofold ambition: to create an excel lent vehicle and to develop a process which valued and inspired people on the team. This section describes the challenge that Epsilon‘s leaders gradually realized was confronting them: the difficulties of achieving “hard” results (producing high-quality technical parts, sub-assemb...

Underlying the design of the learning laboratories at Autocue Epsilon were well established on principles and practices of “action science”---a 30-year-old set of theories about the relationship between attitudes, beliefs, talk, action, and the innate “theories of the world” which people hold within themselves. Chief among the developers of action...

Car Launch: The Human Side of Managing Change is the first book in the new Oxford series, The Learning History Library. It is edited by Art Kleiner and George Roth, both of whom originated the concept of the learning history. These extended "Living" case studies use an innovative format based on "the jointly told tale" to help narrate the story of...

From her earliest organizational studies of communes to her ground-breaking 1977 book Men and Women of the Corporation (New York: Basic Books) to her strategic guides to becoming a “Change Master” and helping corporate giants “Learn to Dance,” Harvard Business School Professor Rosa Beth Moss Kantar has been one of the premier strategists in organiz...

Car Launch: The Human Side of Managing Change is the first book in the new Oxford series, The Learning History Library. It is edited by Art Kleiner and George Roth, both of whom originated the concept of the learning history. These extended "Living" case studies use an innovative format based on "the jointly told tale" to help narrate the story of...

Peter Singe‘s commentary reflects an in-depth knowledge of the theories, methods, and tools which were used by the Autocue upsilon team. Indeed, he was, at the time of this story, the director of the MIT Centre for Organizational Learning and was closely associated with the “Lead MIT Researcher” who plays a prominent role in the story. Without Pete...

Car Launch: The Human Side of Managing Change is the first book in the new Oxford series, The Learning History Library. It is edited by Art Kleiner and George Roth, both of whom originated the concept of the learning history. These extended "Living" case studies use an innovative format based on "the jointly told tale" to help narrate the story of...

Many Epsilon team members commented on the Launch Manager and the Program Manager‘s attitudes. Like many managers, the two Epsilon leaders said that they believed in openness and honesty. These two leaders were credited, however, with acting in ways that showed they believed in the values they were espousing. This was all the more striking because...

Car Launch: The Human Side of Managing Change is the first book in the new Oxford series, The Learning History Library. It is edited by Art Kleiner and George Roth, both of whom originated the concept of the learning history. These extended "Living" case studies use an innovative format based on "the jointly told tale" to help narrate the story of...

Car Launch: The Human Side of Managing Change is the first book in the new Oxford series, The Learning History Library. It is edited by Art Kleiner and George Roth, both of whom originated the concept of the learning history. These extended "Living" case studies use an innovative format based on "the jointly told tale" to help narrate the story of...

Core groups stand as the tangible, but fluid repositories of knowledge, influence and power in organizations. Thus, the core group in any organization is the focal point of organizational learning throughout the organization, because people act to fulfill the perceived needs and priorities of some key group of people. An organization goes wherever...

At the core of your company, there is a group of people who seem to call the shots--or, rather, all the shots seem to be called for their benefit. This core group can't be found on any organization chart. It exists in people's hearts and minds. It comprises the people whose perceived interests and needs are taken into account as decisions are made...

In their search for the next generation of talented employees, big businesses are looking critically at the early years of their future recruits. Fearing that public education may only get worse, corporations are initiating partnerships with schools to help bolster the quality and tailor the skill sets of graduates soon to enter the work force. In...

Since Peter Senge published his groundbreaking book The Fifth Discipline, he and his associates have frequently been asked by the business community: "How do we go beyond the first steps of corporate change? How do we sustain momentum?" They know that companies and organizations cannot thrive today without learning to adapt their attitudes and prac...

Discusses how a learning history can improve organizational performance by bringing to a situation more than a list of "best practices" but the thinking, experimentation, and arguments of those who have encountered the same situation. The authors discuss the 6-stage process they created for developing an organizational memory that builds on an orga...

In our personal life, experience is often the best teacher. Not so in corporate life. After a major event--a product failure, a downsizing crisis, or a merger--many companies stumble along, oblivious to the lessons of the past. Mistakes get repeated, but smart decisions do not. Most important, the old ways of thinking are never discussed, so they a...

In a discussion with Bruce Lloyd, Art Kleiner, author of The Age of Heretics, defines the organizational heretic and discusses their role in continuous improvement. Argues that these counter-cultural people should be listened to, as they are on the fulcrum of organizational learning. Discusses how to be a heretic and still be effective.

June 1997 A In our personal lives, experience is often the best teacher , or so the old saying goes. Why not, then, in corporate life? After a major event , a new product failure, a wild business breakthrough, a downsizing crisis, or a merger , many companies seem to stumble on in ways that miss the lessons of the past. Mistakes get repeated, while...

According to this influential long-wave theorist, the world is due for a technological and economic boom that truly lifts all boats. When? That's up to us. Photograph by Julian Anderson At a time of prevalent focus on short-term results, long-wave theories are quietly making a comeback. These theories are historically associated with the Russian th...

Traducción de: Oil Change: Perspectives on Corporate Transformation Narración del cambio corporativo, basado en el aprendizaje, de una importante compañía norteamericana del sector petrolero, relatada desde numerosos puntos de vista de los integrantes de la empresa: desde los integrantes del consejo ejecutivo hasta los trabajadores que prestan serv...

Traducción de: Car Launch: The Human Side of Managing Change

En este artículo se hace un repaso a la técnica de construir escenarios alternativos de futuro, originada en Royal Dutch-Shell bajo el liderazgo de Pierre Wack, y que le permitió a la compañía aventajar a sus rivales hasta convertirse en una de las empresas líderes en la industria petrolera.

Una jerarquía basada en la legitimidad informal constituye el verdadero núcleo del poder en las organizaciones. Siempre hay algún grupo de personas cuya opinión es decisiva para la compañía. Esas personas son las que fijan el rumbo de la organización y las que orientan su comportamiento, aunque no siempre están en la cima del organigrama jerárquico

Traducción de: Car launch : the human side of managing change Incluye bibliografía