Arpan Kumar Kar

Arpan Kumar Kar
Indian Institute of Technology Delhi | IIT Delhi · Department of Management Studies

Doctorate in Information Systems

About

222
Publications
167,431
Reads
How we measure 'reads'
A 'read' is counted each time someone views a publication summary (such as the title, abstract, and list of authors), clicks on a figure, or views or downloads the full-text. Learn more
4,800
Citations
Additional affiliations
June 2014 - present
Indian Institute of Technology Delhi
Position
  • Professor (Assistant)
June 2012 - June 2014
Indian Institute of Management, Rohtak
Position
  • Professor (Assistant)
October 2011 - May 2012
Cognizant Technology Solutions
Position
  • Consultant
Education
May 2007 - May 2011
XLRI - Xavier School of Management
Field of study
  • Information Systems

Publications

Publications (222)
Article
Decision support for supplier selection is a highly researched theme in procurement management literature. However applications of group decision support theories are yet to be explored extensively in this domain. This study proposes an approach for group decision support for the supplier selection problem by integrating fuzzy Analytic Hierarchy Pr...
Article
Full-text available
Purpose – The application of theories on group decision support is yet to be explored extensively in supplier selection literature, although the literature in both domains is extremely rich, in isolation. The purpose of this paper is to explore the application of group decision support theories for supplier selection. Design/methodology/approach –...
Research
Full-text available
The domain of bio-inspired computing is increasingly becoming im-portant in today’s information era. More and more applications of these intelligent methods are being explored by information scientists for different contexts. While some studies are exploring the application of these algorithms, other studies are highlighting the improvement in the...
Article
Purpose – Big Data has become crucial for fulfilling the vision of smart cities; however, there are several challenges associated with its use. This study aims to provide a holistic view of challenges of using Big Data in smart cities and the solutions to deal with them by systematically selecting, reviewing and synthesizing the literature in this...
Conference Paper
Full-text available
Pattern classification and its applications are classic domains of study in the area of artificial intelligence. In this study, we integrate neural networks and analytic hierarchy process for the purpose of pattern classification, and showcase the application for the supplier selection problem in the domain of procurement management. Pattern classi...
Conference Paper
This study explores the interactions of regulations and digital platforms (DPs) in a developing country context. This study adopted a qualitative case study approach by studying the digital platform's regulations in the mobility space in India. We conducted the qualitative interviews with 31 respondents and also used secondary data. Based on the an...
Article
This study attempts to explore the contextual factors that play a significant role in promoting collaborative governance using mobile phones in developing countries. The study utilises review of academic literature and experts’ opinion to identify critical conversion factors and their interrelationship. Affordance Theory is used as a theoretical le...
Article
Full-text available
Artificial intelligence (AI) transits from merely adopted technology to fueling everyday decision-making systems from medication to navigation. With this combination of AI in decision-making systems (ADMS), the present study explores how text-based users' data from social media helps organize the users' perspectives of ADMS? To investigate our rese...
Article
Full-text available
Fantasy Sports allows individuals to assemble a virtual team to participate in free or paid tournaments and earn rewards. Selecting a good team forms a crucial decision in fantasy cricket. Existing team selection methods cater only to professional cricket and are not suited well to accommodate the differences between fantasy cricket and the on-fiel...
Article
Experts claim that the world is increasingly polarized by emerging social media platforms. The political actors amplify the polarization through their agents' user-generated content. The extreme political ideologies sway the people sitting on the fence on these social media platforms. Using tweets on a recent policy change on identity in India, the...
Article
The UN COP26 2021 conference on climate change offers the chance for world leaders to take action and make urgent and meaningful commitments to reducing emissions and limit global temperatures to 1.5 • C above pre-industrial levels by 2050. Whilst the political aspects and subsequent ramifications of these fundamental and critical decisions cannot...
Article
Governments worldwide invest heavily in digital initiatives to develop information societies with connected and actively engaged citizens, but problems like lacking sustained engagement and quality of participation still plague them. We undertook a systematised literature review on the Scopus and Web of Science (WoS) databases, covering dispersed l...
Article
Full-text available
Social media forums such as Twitter can be used as instruments for understanding the way users behave and engage with other users online. Analysis of data related to material shared by users assists in mining useful information for assessing content for virality. This study proposes a methodology to predict which tweets are likely to become viral a...
Article
Purpose In Industry 4.0 era, many existing port logistics systems are inconsistent, old and ineffective and it restricts the effective operations of port logistics. The study aims to understand the issues faced by the players/actors of port logistics in the Industry 4.0 era for emerging economies and to develop a conceptual framework for managing t...
Article
Artificial intelligence (AI) in business processes and academic research in AI has significantly increased. However, the adoption of AI in organizational strategy is yet to be explored in extant literature. This study proposes two conceptual frameworks showing hierarchical relationships among the various drivers and barriers to AI adoption in organ...
Article
Full-text available
Purpose: Today many firms are pushed towards digitalisation to ensure business continuity and their survival due to Covid-19. Therefore, this study investigates the emerging knowledge management models in the era of digitalisation and disruption. Design/methodology/approach: We have adopted a semi-structured approach composed of qualitative data co...
Article
Full-text available
In this digital era, data is new oil and artificial intelligence (AI) is new electricity, which is needed in different elements of operations management (OM) such as manufacturing, product development, services and supply chain. This study explores the feasibility of AI utilization within an organization on six factors such as job-fit, complexity,...
Article
Full-text available
With the increased digital usage, web visibility has become critically essential for organizations when catering to a larger audience. This visibility on the web is directly related to web searches on search engines which is often governed by search engine optimization techniques liked link building and link farming amongst others. The current stud...
Article
Full-text available
Data-driven predictions have become an inseparable part of business decisions. Artificial Intelligence (AI) has started helping the product and support teams perform more accurate experiments in various business settings. This study proposes a framework for businesses based on inductive learnings related to success and barriers shared on social med...
Article
The importance of data-driven decisions and support is increasing day by day in every management area. The constant access to volume, variety, and veracity of data has made big data an integral part of management studies. New sub-management areas are emerging day by day with the support of big data to drive businesses. This study takes a systematic...
Article
Many B2B firms have widely accepted AI-based chatbots to provide human-like service interaction at different customer touchpoints in recent years. One of the objectives behind introducing this technology is to provide an enhanced, live channel Customer Experience (CX) all round the clock. Researchers have focused on delivering the CX by improvising...
Article
Purpose Aligning business innovation with the sustainable development goals (SDGs) creates immense opportunities to solve societal challenges along with business growth and productivity. This study aims to understand the evolution of Fortune firms' strategic addressing of SDG on social media as a step towards post-pandemic recovery. Using attributi...
Article
Full-text available
Mobile payment services have become increasingly important in daily lives in India due to multiple planned and unplanned events. The objective of this study is to identify the determinants of usage satisfaction of mobile payments which could enhance service adoption. The “Digital Service Usage Satisfaction Model” has been proposed and validated by...
Article
Full-text available
Hosting conversational responses on the official websites of products and services companies is an essential marketing aspect. With Artificial Intelligence’s help to make conversational interactivity more intuitive to existing and potential customers visiting the websites, managers can notch up the return on marketing investments. This motivated us...
Article
Emerging digital technologies like IoT, AI/ML, data analytics, and cloud technologies have been evolving rapidly and impacting the labor market. As new technologies proliferate, the availability of talent in these skills becomes a massive challenge for firms involved in digital transformation. As a result, firms go for an ambidextrous strategy via...
Chapter
Artificial Intelligence (AI) has now evolved from a phase of being merely adopted as a new system to now fueling the decision-systems to generate specific data. Borrowing from the social sciences and emerging sub-body of mathematics research literature and theories around algorithmic knowledge and value realization leads to the formation of percept...
Chapter
Sports watching both through offline as well as online mode has always been fancied by the sports lovers. We investigate the explicit use of social media by sports enthusiasts to show their support and solidarity for their favorite sports team or a particular sportsperson virtually i.e., via e-participation. For experimentation, we have considered...
Article
Purpose Presently, Indian sectors are manifesting a higher level of interdependency and making the economy more vulnerable to human-caused and natural disasters. COVID-19 pandemic creates a devastating effect on the world economy. The Indian economy was expected to lose around ₹ 32,000 crores every day during the first 21 days of complete lockdown....
Article
Full-text available
The focus of automobile industry is towards producing efficient driverless cars that are risk free and with zero tolerance to safety violations thereby following in the footsteps of autonomous robots. In this study, the author elaborates on the vulnerabilities relevant to internet of things technology implementation in these connected cars, commonl...
Article
Full-text available
Purpose–This conceptual article’s primary aim is to identify the significant stakeholders of the digital identity system (DIS) and then highlight the impact of artificial intelligence (AI) on each of the identified stakeholders. It also recommends vital points that could be considered by policymakers while developing technology-related policies for...
Article
Full-text available
Among services, the immense growth of Indian tourism in the last years has attracted the interest of practitioners, researchers, and governments. Service experiences at the point of encounter can impact the consumption of these tourism services extensively. However, measuring the service experience at the point of service encounter becomes a bit di...
Article
People react to informational content in social media and often propagate the same. The content available may either be authentic information or misinformation. This study focuses on modeling the user attributes of information and misinformation propagators, derived from user based and user generated content based attributes. In this study, 10,000...
Article
This special section explores various theoretical models that can be used to identify the factors driving the engagement in this dynamic and volatile ecosystem whereby the stakeholders engage with each other for the co-creation of value. Thus, along with the bright side, this section gives a special emphasis on the dark sides of engaging stakeholde...
Article
Full-text available
Purpose- This study attempts to develop a practical understanding of the positive and negative employee experiences due to AI adoption and the creation of technostress. It unravels the human resource development-related challenges with the onset of Industry 4.0. Design/ methodology/ approach- Semi-structured interviews were conducted with 32 profes...
Article
Blockchain is attaining increasing attention across all sectors and industries. It has been considered in the literature as a breakthrough emerging technology with disruptive potential like combustion engines and internet. Although the companies are acknowledging the hype around the technology, they are still skeptical in adopting it for the actual...
Article
Full-text available
The importance of text mining is increasing in services management as the access to big data is increasing across digital platforms enabling such services. This study adopts a systematic literature review on the application of text mining in services management. First, we analyzed the literature on which has used text mining methods like Sentiment...
Article
Purpose The pandemic COVID-19 brought in large challenges globally among the workforce. There were reports of how employee layoffs and pay-cuts were gradually becoming prominent across industries based on media reports. However, there were no attempts to develop a typology of challenges faced by the workforce. Design/methodology/approach This stud...
Article
Purpose Social media platforms play a key role in information propagation and there is a need to study the same. This study aims to explore the impact of the number of close communities (represented by cliques), the size of these close communities and its impact on information virality. Design/methodology/approach This study identified 6,786 users...
Article
Purpose This study aims to examine the effects of three green information quality dimensions – persuasiveness, completeness and credibility – on green brand evaluation and whether this is mediated by green brand credibility. It also examines the moderating effects of eco-label credibility and consumer knowledge on green information quality dimensio...
Article
Full-text available
Purpose: The importance and criticality of sustainable development goals is witnessed by 195 member countries. For its full-fledged adoption and implementation, it needs to be understood by masses and political leaders are critical agents those engage diverse communities through social media such as twitter. Therefore, in this study focuses on how...
Article
Full-text available
Industrial internet of things (IIoT) and digital technologies have been evolving fast, leading to a challenge in the availability of skills and commotion in job profiles. While existing job profiles are changing, new job profiles are getting created. Professionals face the challenge of obsolescence and pressure for continuous reskilling and prepare...
Article
Purpose The Web 3.0 has been hugely enabled by smartphones and new generation mobile applications. With the growing adoption of smartphones, the use of mobile applications has grown exponentially and so has the development of mobile applications. This study is an attempt to understand the issues and challenges faced in the mobile applications domai...
Article
Purpose This paper reviews 105 Scopus-indexed articles to identify the degree, scope and purposes of machine learning (ML) adoption in the core functions of human resource management (HRM). Design/methodology/approach A semi-systematic approach has been used in this review. It allows for a more detailed analysis of the literature which emerges fro...
Article
Full-text available
Phishing websites are amongst the biggest threats Internet users face today, and existing methods like blacklisting, using SSL certificates, etc. often fail to keep up with the increasing number of threats. This paper aims to utilise different properties of a website URL, and use a machine learning model to classify websites as phishing and non-phi...
Book
This book features selected papers presented at the 3rd International Conference on Recent Innovations in Computing (ICRIC 2020), held on 20–21 March 2020 at the Central University of Jammu, India, and organized by the university’s Department of Computer Science & Information Technology. It includes the latest research in the areas of software engi...
Chapter
The increasing user base of people using social media platforms to interact and report their individual opinions on a subject matter is generating a volume of text data that is nonlinear. This presents an enormous number of possibilities for experts to experiment, build a framework, and make insights related to user behavior. If a piece of informat...
Conference Paper
Full-text available
Identification systems are vital in improving efficiency and enabling innovation for public and private-sector services, such as greater efficiency in the delivery of social safety nets and facilitating the development of digital economies. With all these benefits along with the rapid improvement in the technology has led many countries to adopt a...
Chapter
Artificial Intelligence has gradually materialized as an independent research field within information systems and business domains. The new forms of work evolving in the business require substantial experimentation, lead generations, and real-time recommendations. This has driven the extraordinary increase in the adoption of Artificial Intelligenc...
Chapter
Artificial Intelligence has been increasingly gaining acceptance across advanced functions in numerous fields and industries. This includes marketing, customer support, and leads generation in healthcare, transportation, education, and off late in e-commerce. Machine learning as a subset of artificial intelligence techniques provides various algori...
Chapter
Full-text available
In a world of ever-increasing microblogs, the opinions, preferences, support, frustration, anger and other emotions of people regarding various events and individuals, surface in varied ways on social media. The purpose of this research is to find those hidden patterns in raw data, which can explain meaningful insights about its creation, the group...
Chapter
With time, advent in technology and a sharp increase in internet penetration in India, there has been a dramatic change in the way we use social media from merely utilizing it for entertainment to businesses. As things currently stand in India, we cannot subvert and ignore the significant role social media is playing in developing and promoting the...
Chapter
Organisations like UNDP, UNEP, CES and many more along with Fortune 500 companies have been sharing support towards the circular economy in order to bring focus towards long term sustainability. The purpose of this study is to explore the collective intelligence towards circular economy which may help in obtaining greater support from different sta...
Chapter
This study tries to explore how social media had been used for public administration activities across the global by analysing the tweets tagged with “#government” and “#gov”. On the basis of the literature social media usage by public administration had been classified into five dimensions, namely information dissemination and broadcasting; open t...
Article
Purpose Blockchain technology has fascinated researchers and industry professionals. Since its birth, the attention for blockchain has been exponentially increasing, however, most of the industries are still skeptical in adoption for value creation. The purpose of this study is to analyze the actual level of implementation and diffusion of blockcha...
Article
Data availability and access to various platforms, is changing the nature of Information Systems (IS) studies. Such studies often use large datasets, which may incorporate structured and unstructured data, from various platforms. The questions that such papers address, in turn, may attempt to use methods from computational science like sentiment mi...
Chapter
The business models of the emerging digital economy supposedly provide equal opportunities to all stakeholders in the market. Contrary to this, we argue in this chapter that structural inequalities exist in digital economy interactions. Using the case of ride-hailing platforms (RHPs) Uber and Ola in New Delhi, India, we show that the projected symb...
Article
Full-text available
Purpose This paper aims to enlighten stakeholders about critical success factors (CSFs) in developing intelligent autonomous systems (IASs) by integrating artificial intelligence (AI) with robotics. It suggests a prioritization hierarchy model for building sustainable ecosystem for developing IASs. Design/methodology/approach This paper is based o...
Article
Full-text available
Data availability and access to various platforms, is changing the nature of Information Systems (IS) studies. Such studies often use large datasets, which may incorporate structured and unstructured data, from various platforms. The questions that such papers address, in turn, may attempt to use methods from computational science like sentiment mi...
Article
Increasingly firms are looking to use social media to connect with different stakeholders as plans on building presence on such platforms are becoming part of top-level strategy. The purpose of this study is to identify the factors that would help the Small and Medium Enterprises (SMEs) of India to adopt Social Media Marketing (SMM) mechanisms for...
Article
Although information systems (IS) success has been given much attention in IS literature, failure has received lesser attention. This study empirically validates a model of digital service failure for consumers by integrating three dimensions from Tan’s failure model and one dimension from DeLone and Mclean’s Information Success model. The factors...
Article
Full-text available
The era of digital transformation is witnessing a lot of emerging and disruptive business models. The space of sharing economy is also one such disruptive business model. In this CFP, we showcase interest surrounding the dark side of such impacts of these business models in the B2B space.
Chapter
Social media has been broadly adopted by corporates for communicating and networking. Social media platforms help firms in building a relationship with the outside world. The study highlights how the adoption of social media is changing the way firms connect with their stakeholders. It highlights how CEOs’ social media engagement on behalf of the f...
Article
In May 2016, it was more than 4 months, since the Ganitec University of Science and Technology went through an exercise for implementing an information system to manage the attendance, leave particulars and payroll of their employee. The management decided to replace their existing manual system with a new information system which was labeled “Cogn...
Conference Paper
Full-text available
Background Data availability and access to various computational technologies, is transforming the Information Systems (IS) discipline. These studies on data science often use big data which may incorporate structured and unstructured data, from various digital platforms like social media, emails, IoT devices, mobile applications, telecommunication...
Conference Paper
Full-text available
Research in big data in increasingly gaining prominence. We provide direction on how such studies need to be structured for developing theories in information systems.
Book
This book presents high-quality, original contributions (both theoretical and experimental) on software engineering, cloud computing, computer networks & internet technologies, artificial intelligence, information security, and database and distributed computing. It gathers papers presented at ICRIC 2019, the 2nd International Conference on Recent...
Chapter
Full-text available
Researchers have been experimenting with various drivers of the diffusion rate like sentiment analysis which only considers the presence of certain words in a tweet. We theorize that the diffusion of particular content on Twitter can be driven by a sequence of nouns, adjectives, adverbs forming a sentence. We exhibit that the proposed approach is c...
Article
Purpose The purpose of this paper is to summarize the literature of electronic government frameworks and models to identify various constructs and their relationship to measure the performance of e-government projects. Design/methodology/approach In total, 77 publications were identified from Scopus database after using exclusion and inclusion cri...
Chapter
In the era of internet has embarked on World Wide Web for searching or knowing any information about any topic which has resulted in humongous information load. Access to open source creates ever-growing content on web, where user will succumb to thousands of arrays of options available, when seeking for any product or services. As the entertainmen...
Chapter
Full-text available
The advent of “sharing economy” has attracted a lot of attention among researchers and businesses, among which transportation services are leading. The present chapter compares two sharing economy platforms in transportation in India, Ola and Uber taxi services, in terms of customer experiences in service quality. It uses Twitter analytics for the...
Chapter
User generated content in the social media platforms are being considered as an important source for information about consumers and other emerging trends by the businesses. Using Twitter analytics, the paper presents insights on trends and discussions about the Internet of Things (IoT). Using relevant hashtags, 40,387 tweets were collected in earl...