A.P.M. (Suzanne) Giesbers

Canisius-Wilhelmina Ziekenhuis | CWZ · Quality and Patient Safety department

Background Previous studies on the effects of providing feedback about quality improvement measures to nurses show mixed results and the factors explaining the variance in effects are not yet well-understood. One of the factors that could explain the variance in outcomes is how nurses perceive the feedback. It is not the feedback per se that influe...

Background: Providing nursing teams with feedback on quality measurements is used as a quality improvement instrument in healthcare organizations worldwide. Previous research indicated contradictory results regarding the effect of such feedback on both nurses' well-being and performance. Objectives: Building on the Job Demands-Resources model th...

Increasingly, hospitals use the data from their quality measurement activities, as feedback information for their nurses. It is argued that feedback on quality measurements can result in quality improvement at the expense of or for the benefit of nurses’ wellbeing. The proposed relationship is assumed to be mediated by (1) nurses’ attribution about...

This contribution develops a conceptual framework that illustrates how feedback on quality measurements to nursing teams can be related to nurses' well-being and quality improvement. It is assumed that providing nursing teams with feedback on quality measurements will lead to quality improvement. Research does not fully support this assumption. Add...

De publicatie van prestatiegegevens over ziekenhuizen op websites beoogt stakeholders beter te informeren en de kwaliteit van ziekenhuizen te verbeteren. Worden deze doelen bereikt? Empirisch onderzoek toont aan dat deze informatie slechts in beperkte mate voorziet in de behoefte van stakeholders (zorgverzekeraars, huisartsen, patiëntenorganisaties...