António Abreu

• PhD
• Instituto Superior de Contabilidade e Administracao do Porto

The tourism industry has undergone significant transformation with the integration of emerging technologies, including Virtual Reality (VR), Augmented Reality (AR), and Extended Reality (XR). Mobile Augmented Reality (MAR), in particular, offers immersive experiences that enhance tourists' engagement and convenience. However, the adoption of MAR te...

The increased presence of brands and organizations on digital social networks has led to the need to understand and characterize their strategies and engagement with the public. The present study is an exploratory-descriptive investigation based on a literature review and the analysis of alternative metrics with the general objective of knowing how...

É com grande satisfação que apresentamos os resultados do Congresso Internacional sobre Direito Constitucional e Transição Política, organizado pelo Instituto Iberoamericano de Estudos Jurídicos – IBEROJUR – em parceria com a Universidade de Salamanca, realizado na emblemática cidade de Salamanca, Espanha. Esta obra reúne as contribuições acadêmica...

Social networks have become a significant part of people’s daily lives, particularly in the purchasing process. In this context, digital influencers have played an essential role in shaping consumers’ opinions. In this sense, studying the role of social networks and influencers in the online product purchase decision process was considered pertinen...

The emergence of blockchain technology was driven by the purpose of transforming the current world as we know it. Its fundamental principles of enhancing transparency, security, immutability, efficiency, and decentralization have brought numerous benefits to various fields, including digital business, which has led to improved sustainability and re...

Tourism contributes substantially to economies and employment opportunities. In recent years, sustainable tourism has gained prominence, seeking to harmonize economic growth with environmental preservation and social equity. This concept revolves around minimizing tourism’s environmental impact while maximizing local community benefits. Consequentl...

In the last decades, the national and international reality is faced with multiple problems like the limited nature of natural resources, demographic growth, environmental deterioration, proliferation of conflicts between nations, increasing gaps between poor countries and rich countries, etc. Due to their regional and universal dimensions, these a...

This book—Advances in Tourism, Technology and Systems Volume 1—from the SIST Series is composed of the best selected papers accepted for presentation and discussion at the 2023 International Conference on Tourism, Technology and Systems (ICOTTS’23). The ICOTTS is a multidisciplinary conference with a special focus on new technologies and systems in...

In today's digital age, social media (SM) have emerged as a powerful force, transforming communication and social interactions on a global scale. At the same time, the fast growth of electronic commerce (EC) has revolutionized the way organizations operate and how consumers participate in online transactions. The integration of SM with EC has creat...

In the last decades, the national and international reality is faced with multiple problems like the limited nature of natural resources, demographic growth, environmental deterioration, proliferation of conflicts between nations, increasing gaps between poor countries and rich countries, etc. Due to their regional and universal dimensions, these a...

Diagnosticar a formação para a literacia da informação, a nível da biblioteca do ISCAP, junto da comunidade académica, averiguando de que modo é que esta promove um desejável uso ético da informação

This book features a collection of high-quality research papers presented at the International Conference on Tourism, Technology and Systems (ICOTTS 2022), held at University of Chile, Santiago de Chile, Chile, from 3 to 5 November 2022. The book is divided into two volumes, and it covers the areas of technology in tourism and the tourist experienc...

The imposition of travel restrictions due to the COVID-19 has led to growth in the popularity of digital signatures. However, few studies have sought to inquire into the adoption of these new technologies. By combining UTAUT3 and TTF into a new conceptual model, we seek to test several hypotheses and understand the behavior of adopters of digital s...

The present manuscript aims to understand and analyses the accessible tourism in the specific context of Barcelos, with a special focus on people with motor disabilities. From the perspective of accessible tourism, it is intended to ascertain whether the most emblematic tourist attractions of the city of Barcelos (e.g. cultural, religious, artistic...

The resurgence of Formula 1 has been undeniable. Since 2017, its new focus on reaching new media platforms to increase its presence among new audiences has become key to the success of the sport. In this process, Portugal has also shown signs of recovery. Due to the lack of studies on this topic, this paper focuses on the role of social media in th...

This investigation aims to use and adapt the Personal Report of Communication Apprehension (PRCA-24), validated by (McCroskey et al. in Commun. Q. 33:165–173, 1985), to Portuguese Higher Education students who attended the Degree in Accounting, in the academic year 2019/2020. After adapting the scale, psychometric validation was carried out in orde...

Communication in the tourism sector has progressively acquired special relevance with the use of digital means, as this reality represents a great opportunity for any business, and as tourism is a highly dynamic area, it is no exception. Communication with tourists is imperative to captivate, motivate, and retain them in touristic places and events...

Communication skills are considered increasingly important by higher education institutions, but also by employers as they influence better professional performance. The literature review recommends a necessary and desirable alignment of the communicational aspect of academic curricula with work needs, so that graduates have professional success. T...

In the last decade, artificial intelligence (AI), machine learning (ML) and learning data analytics have been introduced with great effect in the field of higher education. However, despite the potential benefits for higher education institutions (HIE´s) of these emerging technologies, most of them are still in the early stages of adoption of these...

Boosted by the fast evolution of digital technology, streaming platforms emerged as a mean of distribution that began to play an important role in the television industry. TV stations, considering the popularity of digital platforms, began distributing their content online, starting a digital transition in a traditional medium. This dissertation ai...

The study focuses on plagiarism in higher education and on the need for collaborative work between students, faculty, and librarians to prevent it. The university library assumes a significant role as an information literacy training agent, transmitting the importance of an ethical use of Information and the respect for intellectual property and co...

Public institutions in Brazil have undergone a major process of digitization of their procedures and services following the precepts of Industry 4.0. In this scenario, Instituto Feral da Rondônia - IFRO sought to increase its efficiency with the adoption of the Electronic Information System - SEI, adopted in 2017. The following investigation sought...

The outbreak of COVID-19 caused a major international public health crisis and led to the imposition of social distancing measures to contain the spread of the virus. In this context, the use of telehealth skyrocketed as the only way to deliver healthcare to patients during a lockdown was remotely. The countries of Latin America and the Iberian Pen...

The diffusion of E-commerce worldwide has created a growing multicultural community of online shoppers. As a result, it is imperative that we seek to understand what influences consumers across different cultures. Thus, the aim of this study is to explore the role played by national cultural in shaping the attitudes of consumers towards B2C e-comme...

The outbreak of COVID-19 caused a major international public health crisis and led to the imposition of social distancing measures to contain the spread of the virus. In this context, the use of telehealth skyrocketed as the only way to deliver healthcare to patients during a lockdown was remotely. The countries of Latin America and the Iberian Pen...

The decision of redirecting the resources of public healthcare systems to fight COVID-19 has led to massive cancellation of surgeries, consultations and treatments deemed "not urgent". As a result, understanding the adoption of telemedicine is more critical than ever before. By combining UTAUT3, PMT and a variable of privacy concern into a new comp...

The imposition of travel restrictions due to the COVID-19, has led to growth in popularity of digital signatures. However, few studies have sought to inquire into the adoption of these new technologies. By combining UTAUT3 and TTF into a new conceptual model we seek to test several hypotheses and understand the behavior of adopters of digital signa...

El ser humano siempre ha tenido la necesidad de conocer otros lugares, por cu-riosidad inicialmente y, con posterioridad, por motivos de relax, salud, diversión, deportes, naturaleza, congresos o cultura. Sin embargo, desde la década de los cincuenta del pasado siglo el turismo se ha convertido en una nueva «indus-tria», que moviliza a más mil mill...

The digital evolution has had a valued impact on tourism, changing the perspective of destinations and products experiences for potential tourists, through media and technology. Being live streaming an example of this phenomenon, it allows anyone to share a travel experience, ensuring that it can be viewed by a spectator at a long-distance, influen...

This investigation is based on the trilogy of Youth generations, technologies and tourism, and its objective is to carry out a theoretical reflection on the theme, bringing together scientific information from different countries, which allows for a characterization of the new trends in tourism that is increasingly manifested digitally, requiring a...

A pandemia da COVID-19 levou ao encerramento de universidades e uma mudança forçada para o ensino a distância revelando o potencial e limitações desta forma de educação. Universidades, estudantes e professores, num curto espaço de tempo e sem aviso, tiveram que se adaptar a esta nova realidade. O objetivo da presente dissertação é analisar do imp...

Before the pandemic, the city of Porto had undergone a boom in tourism and emerged as one of Europe´s most attractive and smartest destinations. Few industries were more disrupted by the COVID-19 pandemic than tourism. In the post-pandemic world, mobile augmented reality (MAR) has become increasingly important, yet research on this emerging technol...

With the growing importance of distance learning in a post-pandemic world, university students are increasingly using e-learning tools like Moodle. Therefore, we must measure the success of Moodle from the point of view of the students. Many empirical studies have sought to use several models to analyze the success of LMS in the past, but no study...

Bankruptcy prediction methods prevent companies’ stakeholders with early warning of financial failure. This paper proposes different machine learning techniques for predicting business failures in hospitality sector. We approach the prediction of company success/failure in a supervised learning framework, by building a dataset of financial indicato...

Few industries were more affected by the COVID-19 pandemic than tourism. One of Europe´s leading tourist destinations, Porto had undergone a major tourism boom until the start of pandemic. Mobile Augmented Reality (MAR) is one of the many emerging technologies that has great potential for tourist operators. Using this technology, they can create in...

This book presents high-quality, peer-reviewed papers from the International Conference in Information Technology & Education (ICITED 2021), to be held at the ESPM – Higher School of Advertising and Marketing, Sao Paulo, Brazil, between the 15th and the 17th of July 2021. The book covers a specific field of knowledge. This intends to cover not only...

Due to COVID-19, the global health crisis has had an unprecedented effect on the tourism industry. Academics and politicians are asked to point out solutions that will help people and the economy mitigate such a bad impact. This paper aims to answer the following research questions: (i) How the pandemic caused by COVID-19 was treated by tourism e/m...

The COVID-19 pandemic led to the closing of universities and the forced shift from face-to-face to distance education showcasing the potential and limitations of this form of learning. We used several tools for bibliographic management like Rayyan, VOSViewer and NVIVO and followed the PRISMA protocol. The goal of this systematic literature review w...

Si bien hace décadas que las TIC han irrumpido en el ámbito educativo, sin embargo, no en todos los lugares lo han hecho por igual, tanto es así que se acentúa la brecha digital entre países más desarrollados y los que están en proceso. Por ende, es necesario dotar a los centros docentes de las infraestructuras y la formación necesaria en habilidad...

Recognizing the importance of information technologies in teaching and learning contexts, the Municipality of Fafe, in line with the Ministry of Education, assumes much of the responsibility in educational policy. This paper presents a pilot project in the field of innovative learning environments resulting from a long and mature process within the...

The promotion and dissemination of cultural heritage, exhibited in Portuguese national museums, are of great importance, mainly in its educational aspect, but also as a foundation for the perpetuation of memory, both for the population in general and, above all, for children, adolescents and young adults. In this article, the main objective is to i...

This investigation is based on the trilogy of Youth generations, technologies and tourism and its objective is to carry out a theoretical reflection on the theme, bringing together scientific information from different countries, which allows for a characterization of the new trends in tourism that is increasingly manifested digitally, requiring a...

Over the last years, the results of international tourism industry have exceeded expectations and the number of tourists has increased continuously. Taking into account that about 95% of tourists use digital tools when searching for the best experience before, during and after travelling, and that the average customer accesses a combination of 19 s...

In this article we discuss the problem of usability and virtual accessibility and its importance in the municipalities websites in the Vinhos Verdes and Douro demarcated regions. In this context, the main objective of this article is focused on the analysis, especially quantitative, of the websites from two major demarcated regions: Vinhos Verdes (...

The travel and tourism industry are one of the most important in the service industry, occupying one in ten jobs worldwide and with more than 10% of the GDP of the global economy. The existing synergistic interaction with technology has been transforming the industry, observing for several years a constant adaptation to technological developments....

This book features a collection of high-quality research papers presented at the International Conference on Tourism, Technology & Systems (ICOTTS 2020), held at the University of Cartagena, in Cartagena de Indias, Colombia, from 29th to 31st October 2020. The book is divided into two volumes, and it covers the areas of technology in tourism and th...

Em tempos de mudança como vivemos atualmente, as atividades e as pessoas precisam de se adaptar ao mundo do digital que tem ganho cada vez mais força, através dos avanços tecnológicos. Estes avanços trouxeram com eles diversas vantagens, dentro destas, podemos encontrar a tecnologia Blockchain. O foco deste artigo recai exatamente pela tecnologia B...

O mundo em que vivemos está, cada vez mais, tecnológico, pelo que a investigação de tecnologias imersivas, nomeadamente a realidade aumentada, tem-se revelado de grande interesse. Assim, este artigo visa analisar a relação entre esta tecnologia e os consumidores, focando no modo em que esta pode influenciar a decisão de compra dos mesmos. Desta for...

Blockchain technology has come into our business market with the potential to ensure safer and more transparent trading. This technology allows the optimization of supply chain management processes, while also ensuring control over it. Adaptation, innovation, and sustainability are the pillars of a company in a period of a constant digital transfor...

The tourism sector is one of the most important drivers of the Portuguese economy. Indeed, any impacts on tourism organizations’ performance have a huge influence on the economic, social and cultural dynamic of the Portuguese society. As such, considering the challenges and pressure that the recent pandemic of COVID-19 has put on tourism organizati...

Blockchain technology has come into our business market with the potential to ensure safer and more transparent trading. This technology allows the optimization of supply chain management processes, while also ensuring control over it. Adaptation, innovation , and sustainability are the pillars of a company in a period of a constant digital transfo...

Este número especial da RISTI é composto pelos trabalhos escritos em espanhol e em português aceites para apresentação e discussão na Conferência Internacional de Turismo, Tecnologias e Sistemas de 2020 (ICOTTS´20). A ICOTTS é uma conferência multidisciplinar com foco especial em novas tecnologias e sistemas no setor do turismo e realizou-se entre...

In today’s business environment, it is often argued, that if organizations want to achieve a sustainable competitive advantage, they must be able to innovate, so that they can meet complex market demands as they deliver products, solutions, or services. However, organizations alone do not always have the necessary resources (brilliant minds, techno...

The advancement and diffusion of Web technology forced the availability of information with quality and easily accessible. Such requirements have actively engaged Human-Computer Interaction (HCI) research community to ensure that IT interfaces can be used on an equal basis by users with disabilities and older users. It is therefore essential that t...

A key challenge in project management is to understand to which extent the dynamic interactions between the different project people—through formal and informal networks of collaboration that temporarily emerge across a project´s lifecycle—throughout all the phases of a project lifecycle, influence a project’s outcome. This challenge has been a gro...

This book features a collection of high-quality research papers presented at the International Conference on Tourism, Technology & Systems (ICOTTS 2019), held at the Universidad Abierta Interamericana, in Buenos Aires, Argentina, from 5th to 7th December 2019. It covers the areas technology in tourism and the tourist experience, generations and tec...

Local government is a political power close to citizens and constitutes a mainstay of democracy. Becauseof their mission, the guidelines promoted by local government must be embedded in strategies of account-ability and public communication. In that sense, it is worthwhile to ask if “local government accountabilityis being an inclusive concept?” In...

Globalization has affected the tourism industry as well as tourism products. The Internet has fundamentally reshaped the way tourism-related information is made available and how people plan and consume tourism products. Accessibility to all information must be guaranteed to users in general but also to users with special needs. The Web Content Acc...

In this article we discuss the problem of infoaccessibility and its importance in the promotion of tourist destinations. In the era of globalization and a perspective of constant competitiveness among the territories, a new paradigm arises in the way the tourist offer is available to any type of user, regardless their limitations. The relevance of...

Este número especial da RISTI é composto pelos trabalhos escritos em espanhol e em português aceites para apresentação e discussão na Conferência Internacional de Marketing e Tecnologias de 2019 (ICMarkTech’19) e na Conferencia Internacional de Turismo, Tecnologias e Sistemas de 2019 (ICOTTS´19). O ICMarkTech’19 contou com o apoio do Instituto Univ...

Maturity models facilitate organizational management, including information systems management, with hospital organizations no exception. This article puts forth a study carried out with a group of experts in the field of hospital information systems management with a view to identifying the main influencing factors to be included in an encompassin...

The increasing use of a variety of devices that can access the Internet has contributed to the overall growth of Internet use. The growth of Internet use also leads to a general increase in cybercrime concerns as well as the number of users’ victims of this permanent threat. This reality is also very present in Portugal where there is a sense of la...

In the last five decades, maturity models have been introduced as reference frameworks for Information System (IS) management in organizations within different industries. In the healthcare domain, maturity models have also been used to address a wide variety of challenges and the high demand for hospital IS (HIS) implementations. The increasing vo...

Maturity models have been adopted in organizations from diff erent sectors of activity, as guides and references for informationsystem (IS) management. In the healthcare field, maturity models have also been used to deal with the enormous complexity anddemands of ho spital info rmation s ystems (HIS). This article presen ts a research project that...

In the last five decades, maturity models have been introduced as guides and reference frameworks for information system (IS) management in organizations within different industries and sectors. In the healthcare domain, maturity models have also been used to address a wide variety of challenges, complexities and the high demand for hospital IS (HI...

A Informação assume hoje em dia, uma importância crescente, sendo uma porta aberta para o futuro. Ela torna-se fundamental para as organizações, na conceção e adoção de novas tecnologias, na exploração das oportunidades de investimento e ainda na planificação de toda a atividade organizacional. A inovação nos Sistemas de Informação (SI), surge como...

No contexto atual de extrema competitividade, a inovação é um desafio permanente para todas as organizações, independentemente da sua área de negócio ou sector de atividade. A gestão da inovação é tão importante quanto fundamental, para uma organização que aposta na melhoria contínua e que ambiciona criar valor para os clientes e/ou colaboradores....

The fact that some researchers emphasized that there is an under-utilization of the potentialities of the Learning Management Systems (LMS) sharpened our interest in verifying what is happening in the institution in which we teach. The purpose of this article is to present and understand the way in which the teachers of the Higher Institute of Acco...

In the last five decades, maturity models have been introduced as reference frameworks for Information System (IS) management in organizations within different industries. In the healthcare domain, maturity models have also been used to address a wide variety of challenges and the high demand for hospital IS (HIS) implementations. The increasing vo...

In this article, we present the literature review on the influence of LGBT consumers on tourism. Several authors demonstrate the clear relationship between countries progressive policies towards LGBT people and the economic benefits for their tourism sector, and the increasing social benefits as a result from the associated brand image of tolerance...

The aim of this study is to describe and compare the use of eHealth applications in selected European Union (EU) countries. Using data available from the European Hospital Survey (2012/2013), the study reported in this paper analyses the adoption of five of the most commonly used Health Applications in European Hospitals, namely Electronic Patient...

In this article we present the literature review on the influence of Generation Y on tourism and its relationship with the supply of hyper personalized products. Also seeks to reflect on the changes in tourism in the digitalization era. Also known as Generation Me, this generation are digital natives, multicultural, able to change, descendants of g...

This article seeks to reflect on the changes in tourism in the digitalization era. Regarding the tourism industry, the development of technology and the internet have been an asset. The adoption of information and communication technologies has led to changes in the way of communication with the individual or institutional clients and enables the a...

The aim of this study is to describe and compare the use of eHealth applications in selected European Union (EU) countries. Using data available from the European Hospital Survey (2012/2013), the study reported in this paper analyses the adoption of five of the most commonly used Health Applications in European Hospitals, namely Electronic Patient...

A preliminary analysis of the Individual Student Process (ISP) allowed the detection of difficulties and delays in its access by schools, students, parents, teachers and institutions. Knowing that student success in school substantially depends on the interpersonal supervising of the family, school, and community, access problems make it difficult...

No contexto atual de extrema competitividade, a inovação é um desafio permanente para todas as organizações, independentemente da sua área de negócio ou sector de atividade. A gestão da inovação é tão importante quanto fundamental, para uma organização que aposta na melhoria contínua e que ambiciona criar valor para os clientes e/ou colaboradores....

This paper presents the first stage of an investigative work, the purpose of which is to introduce a new form of communication between schools and families, namely an Electronic Record (ER). Using a questionnaire, we sought to identify the perceptions of teachers and guardians regarding the adoption of ER. Both groups underlined the importance of co...

Maturity Models have been introduced, over the last four decades, as guides and references for Information System (IS) management in organizations from different sectors of activity. In the healthcare field, Maturity Models have also been used to deal with the enormous complexity and demand of Hospital Information Systems (HIS). The present paper i...

Os modelos de maturidade foram introduzidos nas últimas décadas como guias e referencias para a gestão dos Sistemas de Informação de diferentes sectores de atividade. Na área da saúde, os modelos de maturidade têm sido usados igualmente para lidar com a enorme complexidade e demanda associadas aos Sistemas de Informação Hospitalares (SIH). O presen...

A forma como os docentes percecionam o Moodle, a importância que lhe conferem, as associações que fazem em relação às mudanças esperadas por Bolonha na atividade docente, as suas necessidades, expectativas, a atribuição de relações significativas entre a seleção dos recursos e atividades do Moodle e a sua prática pedagógica, assim como a evolução d...

O domínio da língua materna é essencial para a comunicação humana e para a sua envolvência na sociedade. A comunicação oral assume um relevo especial nessa relação com os outros. O ensino da língua portuguesa tem sido alvo de discussão no sentido de melhorar a educação da língua do país destacando-se o papel fundamental que as escolastêm no process...

O domínio da língua materna é essencial para a comunicação humana e para a sua envolvência na sociedade. A comunicação oral assume um relevo especial nessa relação com os outros. O ensino da língua portuguesa tem sido alvo de discussão no sentido de melhorar a educação da língua do país destacando-se o papel fundamental que as escolas têm no proces...

A preliminary analysis to the individual student process (ISP) allowed to detect difficulties and delays in its access far beyond the desirable. It was also noted that not always the interested parties had access to the information required. This, obviously, was one of the reasons that motivated the investigation related to student’s academic regis...

Tecnologias para a Comunicação e Inovação Organizacional na Educação

Os Sistemas e Tecnologias de Informação estão na base do desenvolvimento das organizações e na forma como a sociedade atual, se organiza e evoluí. A sua importância é indiscutível, consensual e transversal a todos os setores de atividade, revelando-se tanto no processamento dos dados para gerar informações úteis, precisas e confiáveis, como na conc...

This article presents the first phase of a research project whose purpose is to introduce a new form of collaboration and communication between the school and the family through an Electronic Booklet (EB). The EB was developed due to the increasing necessity of collaboration between the school and the family, promoting the teaching-learning process...

A investigação aqui descrita explora a primeira fase de um projecto de investigação, cujo objetivo é introduzir uma nova forma de colaboração e comunicação entre a Escola-Família, através de uma Caderneta Eletrónica (CE), em Espanha, nas escolas da Galiza. A CE surge para dar resposta às crescentes necessidades de colaboração entre a Escola e a Fam...

Os modelos de maturidade são instrumentos facilitadores da gestão das organizações, incluindo a gestão da sua função sistemas de informação (SI), não sendo exceção as organizações hospitalares. Neste artigo, apresenta-se um estudo efetuado junto de um conjunto de especialistas da área da Gestão dos Sistemas de Informação Hospitalares (SIH) no senti...

The maturity models are facilitating instruments of organizational management, including the management of information systems (IS) function, not being execption hospital organizations. This article presents a study conducted with a group of experts from the field of the Hospital Information Systems (HIS) to identify the main influence factors that...