Antonella Monda

• University of Salerno

The Internet changed the world business landscape. Nowadays, the consumer can express his opinion and, in this way, influences the decisions of firms, SMEs can compete with large companies, consumers can buy internationally, and small and local businesses can sell all around the world. All of the above has generated countless opportunities and, con...

Il presente studio ha l'obiettivo di indagare la percezione dei consumatori riguardo le attività di corporate social responsibility (CSR) di una azienda impegnata nel sociale che, tuttavia, non gode di un giudizio favorevole presso i propri consumatori, allo scopo di verificare se ad un giudizio negativo dell'impresa corrisponde una percezione nega...

This paper aims to develop a theoretical framework based on recent service theories, such as service-dominant logic and service science, and on the concept of service ecosystems. The identification of the main elements of service ecosystems allows for pinpointing the main drivers for sustainable value co-creation, which is intended as the creation...

La collana rappresenta un importante strumento d’indagine del settore autoveicolare. È realizzato, in collaborazione, da ANFIA (Associazione Nazionale Filiera Industria Automobilistica), Camera di commercio di Torino, e il CAMI (Center for Automotive and Mobility Innovation dell’Università Ca’ Foscari Venezia). Raccoglie i rapporti annuali dell’Oss...

Due to the recognized influence of technology on value cocreation (S-D logic), the work aims at applying service ecosystems view to the analysis of the tourism sector (redefined as smart tourism). The main goals of the study are: 1) to detect ICTs' active role in combining with the other ecosystems' elements (actors, resource integration, and insti...

Purpose- In current hypercompetitive markets, ICTs redefine business processes as a whole (Zhang et al., 2011; Phang and Kankanhalli, 2008) and contribute to reshape overall service experience. For this reason, a series of service theories have been introduced in the last two decades to take into account the impact of technology on value co-creatio...

In the service era, markets are reconceptualized as systems of actors interconnected through networked relationships based on resources exchange and producing value co-creation. Two of the main contemporary service research theories, Service-dominant logic and Service science, propose different organizational layouts for producing and harmonizing v...

Purpose - This work aims at rereading restaurant booking websites as smart service systems in which people, organizations, technology and shared information are integrated, according to the logic of Service Science (Maglio and Spohrer 2008; Spohrer and Maglio 2008; Spohrer et al. 2012). We seek to demonstrate how restaurateurs and customers, throug...

La generazione di contenuti online da parte degli utenti (user-generated content) coinvolge gli ambiti più disparati, da quello medico (Ransbotham et al. 2010) a quello turistico (Ye et al. 2011). Di recente l’interesse verso il settore ristorativo, che sta ricevendo notevole attenzione sul web anche grazie alla crescente diffusione di alcuni temi...

This paper proposes a re-conceptualization of the port supply chain as a smart service system, according to the theory of the Service science. Starting from a short literature review about the port supply chain approach and the Service science, a new comprehensive framework is provided to better understand the seaport dynamics and the creation of c...