Anol Bhattacherjee

Anol Bhattacherjee
University of South Florida | USF · Department of Information Systems and Decision Sciences

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84
Publications
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15,099
Citations

Publications

Publications (84)
Article
Full-text available
This paper investigates the factors that influence the adoption of IT platforms by software developers and how those factors differ from those that influence IT adoption by end-users. We take a multi-methodological approach, beginning with an interpretive field study where we interview mobile application developers. In the initial interpretive phas...
Article
This paper examines the potential role of gatekeepers’ innovative use of information technology (IT) in organizational units and its ability antecedents. Using absorptive capacity theory as our theoretical lens, we theorize a model of innovative use of IT at the unit level. The proposed model was empirically validated using a survey of 204 unit gat...
Article
Full-text available
As a result of our inattention to the audit process, its antecedents, and its outcomes, the academic literature has lagged behind contemporary auditing practices as the demand for information systems audits has grown. To address this gap, we propose a model of IS audit satisfaction that includes auditor expertise (AE) and auditor role clarity (ARC)...
Article
This study presents a unified model of information technology (IT) continuance, by drawing upon three alternative influences that are presumed to shape continuance behavior: reasoned action, experiential response, and habitual response. Using a longitudinal survey of workplace IT continuance among insurance agents at a large insurance company in Ta...
Article
Full-text available
Prior research suggests the need to incorporate the information technology (IT) artifact within extant theories of IT usage, yet little progress has been made to that end. This study addresses this gap by incorporating the nature and purpose of the IT artifact in terms of four characteristics: utilitarian value, hedonic value, communication value,...
Article
This study presents and empirically validates a model of end-user migration from client-hosted computing to cloud computing. Synthesizing key findings from IT adoption and post-adoption research, switching research, and cloud computing studies, it builds an integrative framework of cloud migration using migration theory as a theoretical lens, and p...
Article
Expert- and community-governance are becoming popular mechanisms to verify contributions in electronic repositories. This study examines the conditions under which employees make contributions to expert- and community-governed repositories. We conduct a qualitative study using data collected through interviews. Analysis of data using the grounded t...
Article
This study investigates how people use content from websites when there are mechanisms that validate content on those sites. Specifically, we examine the effects of two governance mechanisms, expert- and community-governance, on content usage from two web pages. We draw upon the elaborationlikelihood model as the theoretical basis to postulate hypo...
Article
Two mechanisms that verify knowledge contributions in electronic repositories are expert-governance and community-governance. Our goal is to examine repository users' perceptions of the conditions under which these mechanisms verify knowledge contributions. Qualitative data show that perceived credibility of experts, perceived ownership of content,...
Article
We developed a nomological network of antecedents and outcomes of knowledge transfer and utilization in IT outsourcing relationships, and tested it using a survey of 146 IT outsourcing partnerships in Singapore. Our findings showed that the characteristics of outsourcing clients, vendors, and knowledge transferred played important roles in facilita...
Conference Paper
This paper examines the diverse nature of cognitive, emotional, and behavioral reactions elicited among physicians in response to the introduction of a computerized physician order entry system in a hospital setting. These diverse reactions, which translate into different forms of acceptance and resistance behaviors are studied within the social-hi...
Article
We have proposed a two-dimensional taxonomy of open source project governance, namely participation management and responsibility management. We have then formulated four hypotheses by linking the two dimensions to software maintenance time. These hypotheses were tested using maintenance data from 352 open source software projects. This study contr...
Article
As competing technological choices emerge in the marketplace, an inevitable consequence is user switching from one IT product or service to another. However, we know very little of this phenomenon or the key drivers of user switching. We examined the reasons for IT switching by proposing a model that synthesized and extended current theories of IT...
Article
Despite the benefits of using an IT project management methodology, only a handful of organizations are actually able to make their staff use such methodologies. Hence, organizational managers must identify and apply user influence tactics (UIT), to ensure adequate and appropriate use of these methodologies within their organizations. In order to u...
Article
Full-text available
Information technology (IT) usage within organisations is a multi-level phenomenon that is influenced by individual-level and organisational-level variables. Yet, current theories, such as the unified theory of acceptance and use of technology, describe IT usage as solely an individual-level phenomenon. This article postulates a model of organisati...
Conference Paper
The implementation of IT project governance (ITPG) is a response to the increased regulatory pressure and the high failure rate of IT projects. Although ITPG is common, there is little research on this phenomenon, and very little is known about the forces that drive ITPG or the process by which such governance is implemented in organizations. This...
Conference Paper
Despite the overwhelming advantages of using an IT{cyrillic} project management methodology, organizations are rarely able to motivate their staff to use them in a dedicated manner. While empirical research states that the usefulness of a methodology is the single most important determinant of its acceptance and use by actual users, studies have no...
Article
Cross-bidding is a new strategy used in online auctions. The bidder simultaneously monitors several identical auctions, taking advantage of their price differential. We examined the determinants and outcomes of cross-bidding behavior and the contingent factors that shape it. Using empirical data, we demonstrated that cross-bidders can realize signi...
Article
This article presents an interpretive analysis of the key problems and challenges to technology implementation in developing countries, based on a three-year case analysis of an IT project in a city government in Ukraine. We employ the concept of technological frames of reference as an analytical tool for articulating the group-level structures rel...
Article
Much of our prior knowledge of information systems (IS) usage is based on utilitarian systems such as personal productivity software and organizational applications. However, new generations of systems, such as online video games (OVGs), have since emerged that aim at enhancing users' hedonic outcomes like entertainment rather than utilitarian outc...
Article
Introduction Perhaps the business case for adopting open source software is an easy sell. After all, the software is free, and can be simply downloaded from the Internet and installed or customized as needed. Organizations interested in reducing the licensing fees of proprietary software, while also avoiding the penalties and legal liabilities asso...
Conference Paper
Two governance mechanisms employed by organizations to improve the perceptions and usage of their online knowledge repositories among knowledge workers are employing experts to control or edit users' contributions (refereed repositories), and allowing a community of users to review, rate, or edit existing contributions (community wikis). Although t...
Article
Little attention has been paid in previous literature to understanding the factors that drive online social support from a perspective of social psychology. This study validates a research model that examines the above issue. In the setting of information technology, this study postulates self-efficacy and online support expectancy as the key drive...
Article
Full-text available
Building on neo-institutional theory and theories of innovation and diffusion, recent work in the field of management has suggested that management research and practice is characterized by fashions. A management fashion is a relatively transitory belief ...
Article
This paper explores factors related to user adaptation of information technology (IT). We propose a predictive model of individual-level IT adaptation by integrating adaptation-specific constructs from the technology acceptance model and adaptive structuration theory. The hypothesized model is empirically validated using data collected from a study...
Article
Extant theories of information technology (IT) usage present users' behavioural intention as the primary predictor of their IT usage behaviour. However, empirical evidence reveals only a low-to-medium effect size for this association. We call this inconsistency the ‘intention–behaviour gap’, and argue that a clearer understanding of this gap requir...
Article
Full-text available
This paper provides an introspective assessment of the current state of management information systems as a research discipline using the “lens” of the informing sciences. Based on this assessment, we observe that the degree to which MIS research is informing its key external clients— practitioners, students, and researchers in other disciplines— h...
Article
Some significant insights associated with cross-bidding strategy for on-line auctions are discussed. Online auctions is transforming the way people sale or purchase goods and services on the Internet. Online auctions are used by buyers because they can aid in price discovery for hard-to-price products like used merchandise, enable market-making for...
Article
Full-text available
Many firms are transforming themselves from vertically integrated organizations into digitally enabled organizations. As firms become more innovative in their technical infrastructures and more competitive in their respective industries/verticals, their extended enterprise models include using their previous enterprise resource planning (ERP) inves...
Article
As more and more people use online auctions as a means of buying and selling on the Internet, cross-listing, defined as simultaneous auctions of identical products listed by the same seller, has come into increased prominence. However, to date, this phenomenon remains understudied in the academic literature. In this paper, we examine six explorator...
Conference Paper
Knowledge management initiatives are less likely to be successful if knowledge repositories do not provide high-quality knowledge assets. Two mechanisms employed by organizations to ensure knowledge quality are using experts to control or edit users’ contributions (such as in a refereed repository), and using a community of users to review, rate, o...
Conference Paper
Two mechanisms employed by organizations to ensure information quality in organizational knowledge repositories is using experts to control or edit users’ contributions (such as in a refereed repository), or using a community of users to review, rate, or edit existing contributions (such as in a community-driven wiki). The goal of this paper is to...
Conference Paper
Two mechanisms employed by organizations to motivate the reuse of knowledge from knowledge repositories is using experts to control or edit users' contributions (such as in a refereed repository), or using a community of users to review, rate, or edit existing contributions (such as in a community-driven wiki). The goal of this paper is to explore...
Chapter
This article presents an interpretive analysis of the key problems and challenges to technology implementation in developing countries, based on a three-year case analysis of an IT project in a city government in Ukraine. We employ the concept of technological frames of reference as an analytical tool for articulating the group-level structures rel...
Chapter
This article presents an interpretive analysis of the key problems and challenges to technology implementation in developing countries, based on a three-year case analysis of an IT project in a city government in Ukraine. We employ the concept of technological frames of reference as an analytical tool for articulating the group-level structures rel...
Chapter
This study examines the effects of professional certifications such as JCAHO on healthcare information technology (HIT) usage in healthcare organizations and user satisfaction with such usage. Using survey data collected from healthcare administrators in a nation-wide sample of 347 hospitals and long-term care facilities, we provide evidence that p...
Article
A model of interactive information technology (IT) usage that integrates network externalities with traditional usage motivations is proposed and is validated by a survey of instant messaging (IM) usage by university students in Taiwan. Network benefit, found to be a significant usage motivation, arises from direct and indirect sources, conceptuali...
Article
This study examines the role of organizational support in motivating organizational members' usage of information technology (IT). We postulate two organizational support factors, namely infrastructure support and technical support, theoretically link them to IT usage perceptions using the technology acceptance model (TAM), and empirically test the...
Article
Full-text available
This study examines whether specific organizational characteristics, such as hospital size, geographic location (urban versus rural), system membership (stand-alone versus system-affiliated), and tax status (for-profit versus non-profit), influence adoption of healthcare information technologies (HIT) in hospitals. We hypothesize the above organiza...
Article
While much of the prior information technology (IT) research has attempted to explain users’ acceptance of new IT, recent research has focused on IT continuance or continued usage. The technology acceptance model (TAM) and the expectation–disconfirmation theory (EDT) are currently the dominant referent theoretical frameworks explaining user accepta...
Article
This article presents an interpretive analysis of the key problems and challenges to technology implementation in developing countries, based on a three-year case analysis of an IT project in a city government in Ukraine. We employ the concept of technological frames of reference as an analytical tool for articulating the group-level structures rel...
Conference Paper
This paper formulates, operationalizes, and empirically validates a dual-factor model of healthcare information technology (HIT) adoption, by taking into account both the enabling factors driving HIT adoption and the inhibiting factors constraining such adoption. Perceived usefulness and perceived ease of use were examined as enablers and perceived...
Conference Paper
Full-text available
This paper examines the diverse nature of user reactions to information technology (IT) within the social-historical context of its organizational use. Employing activity theory as a conceptual framework, we conduct an interpretive analysis of physicians work, perceptions, and IT usage experience at a large community hospital to understand why some...
Chapter
This study examines the effects of certifications such as JCAHO on healthcare information technology (HIT) usage in healthcare organizations and user satisfaction with such usage. Using survey data collected from healthcare administrators in a nation-wide sample of 347 hospitals and long-term care facilities, we provide evidence that certifications...
Chapter
This article presents an interpretive analysis of the key problems and challenges to technology implementation in developing countries, based on a three-year case analysis of an IT project in a city government in Ukraine. We employ the concept of technological frames of reference as an analytical tool for articulating the group-level structures rel...
Chapter
This article introduces the concept of IT training sequences and examines how sequencing of conceptual and procedural training impact IT task performance, user satisfaction, and users’ self-efficacy. Using assimilation theory, we develop four hypotheses related to training sequences. These hypotheses were then tested in a database design context us...
Chapter
This study examines the effects of professional certifications such as JCAHO on healthcare information technology (HIT) usage in healthcare organizations and user satisfaction with such usage. Using survey data collected from healthcare administrators in a nation-wide sample of 347 hospitals and long-term care facilities, we provide evidence that p...
Chapter
This article introduces the concept of IT training sequences and examines how sequencing of conceptual and procedural training impact IT task performance, user satisfaction, and users’ self-efficacy. Using assimilation theory, we develop four hypotheses related to training sequences. These hypotheses were then tested in a database design context us...
Article
Full-text available
The article presents a theoretical model of physician resistance of healthcare information technology (HIT) usage by integrating the technology acceptance and resistance to change literatures with the use of a dual-factor model of technology usage. The author mentions that the theoretical model presented in the study elaborates the interdependent a...
Article
Full-text available
Many enterprise resource planning (ERP) implementation projects fail despite huge investments. To explain such failures, we draw on the resource-based view (RBV) of the firm to define various dimensions of information systems (IS) resources. Using resource-picking and capability-building arguments, we examine the relationships between IS resources...
Article
This article presents an interpretive analysis of the key problems and challenges to technology implementation in developing countries, based on a three-year case analysis of an IT project in a city government in Ukraine. We employ the concept of technological frames of reference as an analytical tool for articulating the group-level structures rel...
Article
Full-text available
Failures in large-scale information technology implementation are abun- dantly documented in the practitioner literature. In this study, we examine why some firms benefit more from enterprise resource planning (ERP) implementation than oth- ers. We look at ERP implementation from a technological diffusion perspective, and investigate under what con...
Article
Numerous studies have examined the relationship between organization characteristics and hospital adoption of information technology (IT). However, no known study has examined whether patient characteristics of those treated at a given hospital influences the decision to adopt IT. The present study combines primary and secondary data to examine the...
Article
Full-text available
This paper proposes a theoretical extension and refinement of the existing information technology (IT) continuance model by linking continuance intention to behavior and elaborating the contingent factors that shape IT continuance intention and behavior. Drawing on recent findings in the cognitive psychology literature, it conceptualizes perceived...
Article
This article examines the relationship between the adoption of healthcare information technology (HIT) and a hospital's operational performance. Combining primary survey data from Florida hospitals and secondary data from two government agencies responsible for hospital certification and licensing, the authors find differential performance effects...
Conference Paper
Full-text available
Healthcare information technologies (HIT) such as computerized physician order entry ( ) systems, electronic medical records (EMR), and electronic
Article
Full-text available
The essential elements of an informing system are a sender, a communications pathway, and a client. Academic informing systems, however, are best viewed as two interacting informing sys- tems, one that informs clients of a discipline, one that informs clients of the institution. The paper proposes that the greater the degree of overlap between the...
Conference Paper
Full-text available
The essential elements of an informing system are a sender, a communications pathway, and a client. Academic informing systems, however, are best viewed as two interacting informing systems, one that informs clients of a discipline, one that informs clients of the institution. The paper proposes that the greater the degree of overlap between the cl...
Article
This study examines how processes of external influence shape information technology acceptance among potential users, how such influence effects vary across a user popula- tion, and whether these effects are persistent over time. Drawing on the elaboration-likelihood model (ELM), we com- pared two alternative influence processes, the central and p...
Article
Full-text available
This study examines the effects of professional certifications such as JCAHO on healthcare information technology (HIT) usage in healthcare organizations and user satisfaction with such usage. Using survey data collected from healthcare administrators in a nation-wide sample of 347 hospitals and long-term care facilities, we provide evidence that p...
Conference Paper
This study introduces the concept of "attitude strength" to explain why some IT users'attitudes are not strongly related to their usage behaviors. We review the attitude strength literature, employ the elaboration likelihood model to theorize personal relevance and related expertise as two salient dimensions of attitude strength in the IT usage con...
Chapter
This article introduces the concept of IT training sequences and examines how sequencing of conceptual and procedural training impact IT task performance, user satisfaction, and users’ self-efficacy. Using assimilation theory, we develop four hypotheses related to training sequences. These hypotheses were then tested in a database design context us...
Article
This paper introduces the concept of IS training sequences and examines how sequencing of conceptual and procedural training impacts task and user outcomes. Building on assimilation theory, we propose four hypotheses, relating training sequences to task performance, satisfaction, and self-efficacy, and test them using a quasi-experimental study in...
Article
User beliefs and attitudes are key perceptions driving information technology usage. These perceptions, however, may change with time as users gain first-hand experience with IT usage, which, in turn, may change their subsequent IT usage behavior. This paper elaborates how users' be liefs and attitudes change during the course of their IT usage, de...
Article
The importance of trust as a key facilitator of electronic commerce is increasingly being recognized in academic and practitioner communities. However, empirical research in this area has been beset by conflicting conceptualizations of the trust construct, inadequate attention to its underlying dimensions, causes, and effects, and lack of a validat...
Article
This paper examines key drivers of consumers' intention to continue using business-to-consumer e-commerce services. Multiple theoretical perspectives are synthesized to hypothesize a model of continuance behavior, which is then empirically tested using a field survey of online brokerage (OLB) users. Salient results include: (1) consumers' continuan...
Article
This paper examines cognitive beliefs and affect influencing one's intention to continue using (con- tinuance) information systems (IS). Expectation- confirmation theory is adapted from the consumer behavior literature and integrated with theoretical and empirical findings from prior IS usage research to theorize a model of IS continuance. Five res...
Article
Successful diffusion of IT within an organization can depend on IT use decisions by many individuals. Current rational models focusing on cognitive determinants of such IT use decisions explain 30 to 40 percent of organizational members' use behaviors. This article demonstrates, via a laboratory study, that automatic unthinking responses may be sig...
Article
Industry evidence suggests that many purebred object-oriented (OO) software development projects in the industry are failing to meet expectations and are being abandoned in favor of a “hybrid” approach, where OO tools, technologies, and methodologies are combined with those from the traditional structured system development paradigm. The value of t...
Article
Full-text available
Despite the ever increasing importance of information technology (IT) in firms, the extent to which IT management practices are applied creatively to critical tasks varies widely across firms. For over a decade, firms have employed IT steering committees to manage their IT resources. However, the impacts of such committees on the IT management func...
Article
This paper examines human motivations underlying individual acceptance of business-to-consumer (B2C) electronic commerce services. Such acceptance is the key to the survival of firms in this intensely competitive industry. A modified theory of planned behavior (TPB) is used to hypothesize a model of e-commerce service acceptance, which is then test...
Article
his paper examines post-adoption behavior (continued adoption versus discontinuance) within the context of online service use. Innovation diffusion theory is used as a theoretical framework to extend information technology adoption research to the case of post-adoption behavior. This theory is used to formulate 11 research hypotheses distinguishing...
Article
Our current understanding of information technology (IT) usage does not explain why and how managers can influence organizational members to use a new IT. Drawing on principal-agent research, this paper develops and tests a model of intraorganizational IT usage that addresses this important issue. Managerial incentives and control are examined as i...
Article
Object-oriented technology offers methodologies, techniques, and tools that provide clear advantages for corporate software developers and users alike. OOTs enable fast and cost-effective application development with reusable components, provide connectivity across heterogeneous computing platforms, and support integration of data, applications, an...
Article
Successful management of emerging technologies is critical to the survival of business organizations today. However, given the risky and often unproven nature of these technologies, considerable confusion exists on how to manage their implementation. This paper recounts the experiences of US West Communications with their intranet project, and uses...
Article
Behind every successful performance, such as was the jazz symposium at the 1995 Academy of Management Conference, are people who have worked long and hard to try to ensure that the event will come to fruition; who have solved tricky problems and improvised in a number of ways, so that the pe rformers can do their craft with a maximum of opportunity...
Article
Full-text available
The diffusion of advanced Internet-based technologies, in particular the World Wide Web (Web), provides new ways for nonprofits to innovatively and creatively confront the complex challenges faced by their current operating environment. The forces at play include decreased government funding, increased demand for programs and services, decline in c...

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Project (1)
Project
UMIC is a stand-alone project (P 29765), funded by the Austrian Science Fund (FWF), and aims at supporting decision-making during idea selection processes. One major goal is to better understand and measure similarities and differences of emerging problems during idea selection within and across organizations involved in innovation contests. Another major goal is to develop IT-support in the form of implemented facilitation techniques as well as feedback and feedforward recommendation to help pre-filtering ideas, remedying information-processing biases, and suggesting relevant information. https://umicblog.wordpress.com/about/