Annita Fjuk

University of Oslo

En digital og datadrevet økonomi fordrer norske virksomheters evne til omstilling og innovasjon. I mye større grad enn tidligere utfordres derfor behovet for kontinuerlig kompetanseutvikling. I tillegg har covid-19-pandemien fremskyndet både digitalisering og kompetansebehovet i ekspressfart, og regjeringen inviterte universitetssektoren til å styr...

Deeply rooted in practice, design thinking lacks theory-driven empirical research on its effects. In this article, we combine the practical experience of design thinking with the theoretical advances of the dynamic capabilities framework. We examine how training team leaders in design thinking can develop their managerial sensing, seizing, and tran...

In this article, we provide in-depth insight into the process of adopting service design (SD) by a large service organization. We use an inductive interpretive approach and draw on rich longitudinal data collected in one of the world’s major telecommunication companies that undertook a series of SD initiatives to improve its innovation capability....

This paper explores the mechanisms for the adoption of service design in a corporate context. We use an institutional logics perspective, focusing on micro-level actions. The empirical setting is the telecommunication corporation Telenor Group. Referents of the service design logic contribute to its diffusion and adoption across the organization by...

The paper describes our ongoing work on a new prototyping method for service design, Virtual Bodystorming. Virtual Bodystorming utilizes Virtual Reality (VR) and enables the user to role-play the service scenario in a fully immersive and collaborative VR environment. In this environment, various service-related areas and objects can be recreated wi...

This paper introduces the first academic characterisation of the desktop walkthrough technique. Desktop walkthrough is considered here as a service design technique using a collaboratively built miniature environment to construct knowledge about a specific service. It is further examined as a technique for rapidly exploring and designing a service...

It has been argued that participatory design and service design share many of the basic ideas, such as the perspective of design as a participatory and co-creative effort involving designers and stakeholders alike. Interestingly, when participatory approaches are applied within design thinking these seems to support change and breakthrough innovati...

Previous research has shown benefits of user feedback early in the innovation process. An effective way of gathering such feedback might thus accelerate innovation. A case is presented on the use of social media functionality to capture user feedback in early phase service innovation. Through the method of social design feedback, where all particip...

The mobile Internet (MI) has been hyped as the next big thing by telecom operators, handset manufacturers, and content providers. However, recent studies indicate that the usage of Internet via mobile phones has remained quite flat. The authors inquire into this discrepancy by focusing on actual usage of the MI and the motivating factors behind its...

Abstract It is argued elsewhere that online learning environments constitute new conditions for carrying out collaborative learning activities. This article explores the roles of a series of online meetings in such an environment. The online meetings are arranged as part of a net-based course on object-oriented programming, and constitute a recurri...

Object-orientation has become a main paradigm of programming in industry as well as in computer science and engineering education. Many have no knowledge of object-orientation. This study involved interviewing professional programmers learning object-orientation at university level. The interviews focused on the relationship between a course and th...

This case description focuses on how we have used activity theoretical concepts as analytical tools for improving better pedagogical design regarding a particular course on object- oriented programming. We argue that productive learning environments must be considered as environments where certain pedagogical, communicative, technological condition...

Recent research has to a limited extent explored the situated conditions of different kinds of awareness information in distributed collaborative learning environments. We approach this issue by developing a set of design principles related to a networked 3D-learning environment. The principles constitute the following relationships outlined from s...

One of the central objectives of project COOL is to explore critical aspects associated with learning (and teaching) object-oriented concepts. This objective will be pursued by bringing forth the heritage of Kristen Nygaard and the Norwegian approach to object-orientation. The project will develop learning material based on this work and intends to...

Loud discussions concerning various ways of teaching object-orientation have taken place without much empirical evidence for any position. This paper reports qualitative observations of learning of object-ori-ented programming in an introductory course. The students were found to cope reasonably well with the object-oriented concepts, and they had...

All work needs to be articulated in terms of "Who should do what, how, when and where", and this becomes more complicated as more actors are involved. The use of computers in cooperative work implies new needs for articulations due to the individual's dynamic and changing situation in respect to collective and individual aspects. The computers shou...

Recent research has to a limited extent explored the nature of collaborative knowledge construction in 3D environments. In this paper we describe this issue by identifying two collaboration patterns that are manifested in the students' dialogues and actions in a particular 3D learning environment. The theoretical framework is found within socio-cul...

Knowledge access in distributed training. Mobile opportunities for medical students' ('KNOWMOBILE') is exploring just-in-time functionality with Internet based educational resources on personal digital assistants (PDAs). Intended for life long learning in a variety of health professions, this specific project concentrates on medical students during...

Learning with different kinds of ICT-based tools is an important issue in today’s society. In this article we focus on how design of technology rich environments based on state of the art learning principles can give us new insights about how learning occur, and how we can develop new types of learning environments. Medical education constitutes th...

The problem area of this paper is manifested in the new conditions that characterise distributed collaborative learning. The core argument is that distributed collaborative learning implies an interconnected complexity that can only be properly understood by extending the unit of analysis from technology and pedagogy themselves to real-life social...

Networked computers are increasingly being used in collaborative learning. To understand what roles networked computers have in collaborative learning over distances, systems developers need conceptual frameworks that address the triadic complexity of knowledge construction, social interaction and technical issues. Some theoretical accounts of this...

: In this paper some first steps are taken toward a framework for design of computer systems which are incorporated in cooperative work arrangements. The framework is later to be used in further empirical studies. The framework emphasises work, and how individual work relates to cooperative work and the work arrangement it is part of. Activity theo...

Recent research in CSCL (Computer Supported Collaborative Learning) and CSCW (Computer Supported Co-operative Work) has provided insights into how various forms of awareness information should be computer supported to enable collaboration in distributed environments. Based on an understanding of learning as mediated by social interaction and artefa...

All work needs to be articulated in terms of "Who should do what, how, when and where", and this becomes more complicated as more actors are involved. The use of computers in cooperative work implies new needs for articulations due to the individual's dynamic and changing situation in respect to collective and individual aspects. The computers shou...

Contradictions are the driving forces for development and learning in many co-operative work processes. Most applications for CSCW seem, however, to be based on an understanding of inter-human interaction in co-operative work as a rather linear and harmonious process. Consequently, most of the systems do not support the 'contradictory processes' wh...

Computer-mediated communication (CMC) is a relatively new phenomena in education and learning, and our knowledge about this new educational form is limited. The CMC-technology has to be consider as a single element in a total educational system, and the other basic elements in this system should influence and determine the choice of the technology....

: In this paper some first steps are taken toward a framework for design of computer systems which are incorporated in cooperative work arrangements. The framework is later to be used in further empirical studies. The framework emphasises work, and how individual work relates to cooperative work and the work arrangement it is part of. Activity theo...

In this paper some first steps are taken toward a frame- work for design of computer systems which are incorporated in co- operative work arrangements. The framework is later to be used in further empirical studies. The framework emphasises work, and how individual work relates to cooperative work and the work ar- rangement it is part of. Activity...

The problem area of this paper is manifested in discussions concerning the new pedagogical and communicative conditions that are present in ICT-mediated learning communities. An activity theoretical analysis of a networked learning environment that is concerned with object- oriented programming, reveals a strong interplay between this particular kn...