Annika Schönauer

ÖSB Social Innovation

Der Einfluss atypischer, d.h. langer oder außerhalb der üblichen Zeiten liegender Arbeitszeiten auf Gesundheit und Unfallrisiken ist gut belegt. Weniger umfassend dokumentiert ist der Zusammenhang zwischen atypischen Arbeitszeiten und den Möglichkeiten zu sozialer Teilhabe. In diesem Beitrag präsentieren wir Ergebnisse einer qualitativen Erhebung z...

Fast täglich berichten die Medien von der Zunahme gesellschaftlicher Spannungen. Willkommenskultur und Ausgrenzungspolitik stünden sich so unversöhnlich gegenüber, dass es keine gemeinsame Gesprächsbasis mehr gebe. Stimmt der Eindruck, auch jenseits der Debatte um den Umgang mit MigrantInnen oder Geflüchteten würden mühsam erkämpfte Solidaritäten l...

This article analyses the ways in which creative crowdwork is managed and controlled within social and economic power relations. It presents findings from a research project on creative crowdworkers focussing on aspects of management and control. The research shows that the design of the platforms and the strategies of their operating companies cle...

This chapter explores the spatial dynamics of value chains and networks, the delocalisation and relocation of digital work and the degree of its local embeddedness. The main aim is to argue that ICT-intensive business functions and jobs are not as such highly mobile or independent from place. Rather, such features are usually the result of lengthy...

This paper is the first output of an ongoing research project from the University of Vienna (Department of Sociology) and FORBA (Working Life Research Centre, Vienna). To provide a brief overview of current discussions about place and virtual work the paper sums up noteworthy contributions found in literature. In addition to the literature review f...

Within the service sector, the software industry has been among the prime movers in the process of offshoring work to new destinations. This is facilitated by the immaterial character of the products and their components and by the industry's inclination to use new technical opportunities for its own purposes as well. This paper investigates practi...

This article discusses various aspects of labour processes in services characterized by value chains that cross organizational, company, regional or national boundaries. Starting from value chain analysis it first addresses the main conceptual issues in the investigation of service value chains and networks from a labour process perspective. Second...

This study compares the effectiveness of bargaining institutions in regulating temporary contracts in Austrian, German and Spanish call centres. Unions’ capacities to bargain over the expansion and conditions of temporary contract use are shaped by bargaining structures and state regulation of various temporary contract types. National capacities t...

Strategien des „New Public Management“ haben in den letzten Jahren in so gut wie allen Bereichen des öffentlichen Sektors Einzug gehalten. Im KundInnenkontakt betrifft das vor allem die Implementierung von Callcentern. Die Forschungsnotiz widmet sich den Auswirkungen der Implementierung dieser Callcenter auf die Qualität der Beschäftigung. Anhand v...

This paper explores the amount of ‘real’ internationalisation in the call centre industry and looks at its effects on work organisation from two angles. First, we analyse the data from the Global Call Center Industry Project, with regard to the amount of internationalisation and the profiles of call centres serving an international market. Then, th...

The growing use of temporary contracts in Europe raises the question of whether long-term employment relations are eroding in coordinated market economies, where protective regulations are historically strong. This paper, using data from establishment-level surveys conducted in 2003–2005, examines the institutional and organizational factors that h...

The aim of this article is to examine a specific aspect of restructuring in the public sector: the implementation of call centres in customer service and its effects on job quality. The general trend towards organising customer services through call centres gained worldwide importance in the 1990s, but in the public sector it has emerged relatively...