Anna Kralj

Anna Kralj
Griffith University · Department of Tourism, Sport and Hotel Management

BBus (Int. Mgt), MBus (Hotel Mgt)

About

40
Publications
46,210
Reads
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1,379
Citations
Additional affiliations
July 2012 - present
Griffith University
Position
  • Lecturer
July 2011 - July 2012
The University of Queensland
Position
  • Lecturer
August 2008 - July 2011
The University of Queensland
Position
  • Research Officer

Publications

Publications (40)
Article
Full-text available
This article reports the findings of a study of 327 Australian hotel frontline employees using a survey of job embeddedness. The research provides a novel application of the job embeddedness construct to the hospitality industry, not only validating the factor structure of the job embeddedness scale, but also investigating the relationship between...
Article
Given the global escalation in gaming availability, this paper proposes a service management framework for the study of competitive advantage in casino hotels. Using data collected from 303 employees at an Australian casino hotel, an exploratory case study in service climate and customer satisfaction is presented. The findings suggest that while se...
Article
Full-text available
This article identifies hospitality firms that are frequent subjects of positive customer storytelling and examines these firms for common practices. Seven exemplar firms were identified. Themes drawn from data were categorized into 10 theme clusters. A single theme-related to customer and employee obsession-was determined to be the common thread....
Article
Design of advertising stimuli is critical for marketing, especially to destinations which have limited exposure to visitors. Existing studies postulate the design of advertising affects the amount and valence of thoughts (Cognition), thought confidence (Metacognition) and attitudes towards a destination. Despite this, limited research has considere...
Article
Full-text available
Investigations into the multi-dimensionality of authenticity as expressed in restaurant contexts have been scarce. This study attempts to fill this gap by examining how consumers perceive authenticity in restaurant experiences by analysing their authenticity judgements from online reviews. An interpretive methodology, specifically quota sampling, i...
Article
Destination image is considered one of the most researched topics in tourism. Studies have focused on how image formation agents can be leveraged to shape the image of a destination, with research on social media emerging in prominence. Despite this growth, limited research has focused on the confluence of viral marketing, profanity and destination...
Article
Full-text available
Research on visitor attitudes to tourism destinations is an established area of scholarly attention. This research note provides a critical commentary of the theoretical trends in visitor attitude studies based on a systematic review of 162 journal articles in top tier journals between 1977 and 2019. This short communication contributes to tourism...
Article
Full-text available
The quest for authenticity in dining experiences has become increasingly important. This paper explores authenticity dimensions that are of value to customers in dining experiences, and by that gains a multi-dimensional understanding of authenticity in this context. Following an integrated learning approach using text mining and classification tech...
Preprint
The quest for authenticity in dining experiences has become increasingly important. This paper explores authenticity dimensions that are of value to customers in dining experiences, and by that gains a multi-dimensional understanding of authenticity in this context. Following an integrated learning approach using text mining and classification tech...
Article
Prior self-validation hypothesis studies suggest that an individual’s attitude toward advertising is affected by the cognitive processing of the message and the valence of emotion. Yet, the effect of emotional arousal and stimulus credibility on attitudes toward a destination has not been discerned. This study employs the self-validation hypothesis...
Article
Full-text available
This paper argues that the analysis of vast amounts of user-generated content, which are currently dominated by text analytics and machine learning, need more methodical incorporation of reliable traditional methodologies to facilitate deeper understanding of concepts and theory building. Specifically, a systematic approach that integrates machine...
Article
Full-text available
In the context of the advent of the experience economy, conceptualisations of authenticity are often both perplexing and uncertain. This paper argues for a nuanced understanding of the multi-dimensional nature of authenticity of restaurant experiences from the production perspective. It does this by proposing a framework to produce authenticity usi...
Conference Paper
Full-text available
Despite the ever-growing consumer demand for authenticity, especially in the context of the experience economy , authenticity is still contested in terms of conceptualisation and application. This paper proposes a framework which conceptualises authenticity in co-created experiences and explores the interactions of three fundamental elements of exp...
Conference Paper
Full-text available
In an attempt to conceptualise complex and multi-dimensional constructs in tourism and hospitality contexts, this paper proposes a combined-learning approach that incorporates machine and human learning techniques in analysing online reviews. The application of machine learning in online review analytics in tourism and hospitality is synthesised to...
Conference Paper
Full-text available
Past research has shown that authenticity can serve as a competitive advantage for firms and a product appeal to consumers and thus be capable of driving consumers' behavioural intentions. This study examines perceptions of authenticity embedded in online restaurant reviews in order to identify key determinants shaping perception of authenticity in...
Article
This paper offers a critical review, purview and future view of ‘workforce’ research. We argue that the tourism (and hospitality) workforce research domain, beyond being neglected relative to its importance, suffers from piecemeal approaches at topic, analytical, theoretical and methods levels. We adopt a three-tiered macro, meso and micro level fr...
Article
Full-text available
This article is one of the articles in the special issue "Sustainable Tourism: Issues, Debates and Challenges" in open access journal Sustainability. If you wish to cite it please use the journal details above. This paper is about the position of workforce and employment considerations within the sustainable tourism narrative. The paper aims to ad...
Article
Full-text available
Purpose The purpose of this study is to identify across a number of workplace variables the similarities and differences in attitudes between three key frontline hotel worker groups: housekeepers, front office employees and food and beverage front-of-house staff. Design/methodology/approach A qualitative study was conducted using 25 semi-structure...
Article
Full-text available
This article addresses the contribution of the policy formulation process in driving agendas relating to workforce development in the tourism sectors of Australia and Scotland. This discussion represents an exploratory study that seeks to fill a clear conceptual and empirical gap in the extant literature. The discussion is located within wider cons...
Article
Food and beverage (F&B) management education is essential to hospitality, and arguably tourism and event, management students. Higher educators are challenged in resourcing various approaches. As many students have experiences as F&B workers and/or consumers, reflective assessment leveraging these experiences may be an effective learning tool. Usin...
Article
Envisaging the future of tourism anywhere is difficult but is amplified when making predictions for the dynamic and rapidly changing Asia-Pacific region. The purpose of this conceptual article is to problematize a 2030 Asia-Pacific tourism future by modeling one polarized and probable scenario, theoretically framed within the mobilities paradigm an...
Article
This article addresses the challenges of long-term planning for a tourism workforce at a regional level, a significant yet underconceptualized area in the literature. We draw on Yeoman’s future thinking techniques to generate a four-quadrant matrix designed to facilitate the development of scenarios that identify workforce challenges the tourism se...
Article
Many hospitality companies highlight the importance of their employees, and this features strongly in their consumer marketing. However, the capacity of organizations to deliver “people first” practices is seemingly subject to increasing pressure within the international hospitality sector, both internally and from the external environment. Nowhere...
Article
Full-text available
The service sector confronts a plethora of demographic realities. This paper hones in on one of these, that of generational challenges, to inform owners and managers of approaches to improve the attraction, motivation and retention of Gen Y employees. This paper provides an introductory overview of a large-scale study into generational differences...
Article
Our understanding of employee attitudes and their impact on business outcomes has been further complicated in recent years by the newest cohort of service workers. Known as Generation Y (Gen Y), they appear to approach employment in a manner different to that of their predecessors. A review of the academic literature reveals little empirical eviden...
Article
In order to study the influence of formal education on lodging management success, opinions of 246 senior and middle-level executives from 28 states across the US were obtained. Success is measured in terms of competency development, and four highly relevant areas of knowledge, skills and abilities (KSAs) are investigated: financial management, lea...
Article
Full-text available
Consumer attitudes and behavioural intentions towards environmentally sustainable practices in restaurants is an under-explored area in the hospitality literature, despite the growing green trend. This article analyses data collected from 455 restaurant customers across five casual dining restaurants to gain insight into consumer attitudes towards,...
Article
There is growing interest in better understanding the connections between the work environment as perceived by employees and important organizational outcomes such as customer satisfaction and customer loyalty. While there are a number of notable conceptual frameworks which seek to elucidate the connections between employee attitudes and customer o...
Article
This paper examines current views of lodging industry executives as to competencies required of student interns and introduces a model for the development of these competencies through the 'work integrated learning' internship process. The purpose of this study is to gain insight into the intern competencies that are currently considered most neces...
Article
Full-text available
This paper presents a partial replication of a study on the influence of formal education on lodging management success published in 2005 and compares the major findings of both studies. The findings of the current research demonstrate that today’s industry professionals perceive formal education as having a significantly higher positive impact on...
Article
This article considers the impact of the new generation of employees entering the hospitality workforce and the changes in management paradigms that will be required to successfully recruit, select, train and motivate Generation Y (Gen Y) to achieve the goals of the organisation, given the strategic importance of human resource management in creati...
Article
This article considers the impact of the new generation of employees entering the hospitality workforce and the changes in management paradigms that will be required to successfully recruit, select, train and motivate Generation Y (Gen Y) to achieve the goals of the organisation, given the strategic importance of human resource management in creati...

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