Anna van der Gaag

Anna van der Gaag
University of Surrey · Faculty of Health and Medical Sciences

Dip CST, MSc, PhD, Hon Researc

About

50
Publications
4,787
Reads
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392
Citations
Citations since 2017
9 Research Items
131 Citations
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Introduction
Current work includes research on the use of machine learning in processing regulatory complaints about nurses in the US, UK and Australia, improving complaints handling and exploring ways to embed kindness in professional health regulation
Additional affiliations
October 2021 - present
Royal Holloway, University of London
Position
  • Visiting Professor
Description
  • Research into the use and value of machine learning in disciplinary processes in nurse regulatory bodies in the US, UK and Australia
November 2019 - present
Sussex Partnership NHS Foundation Trust
Position
  • Non Executive Director
Description
  • Chair, Quality Committee
October 2019 - present
Midwifery Panel Nursing and Midwifery Council UK
Position
  • Chair
Description
  • The Midwifery Panel provides advice to the NMC Executive on midwidery matters relating to regulation

Publications

Publications (50)
Article
This project aimed to develop an artificial intelligence (AI)–based tool for improving the consistency and efficiency of decision-making in the nursing complaints process in three jurisdictions. This article describes the tool and the overall process of its development. The AI tool was not designed to replace human judgment but rather to perform th...
Article
This article examines the nature of, and reasons for, the disproportionately high rates of fitness to practise referrals of social workers in England to the Health and Care Professions Council (HCPC), compared with other professions regulated by HCPC during 2014–2016. In 2014–2015, the rate of referrals for social workers was 1.42 per cent of regis...
Article
There is a disproportionate number of complaints about social workers in England to the Health and Care Professionals Council (HCPC) as compared with the other health care professionals regulated by HCPC. This paper discusses findings from interviews and focus groups that formed part of a mixed methods study that aimed to find out the reasons for c...
Article
p style="margin: 0cm 0cm 0pt; line-height: 200%;"> Introduction This research set out to understand the context and explore the reasons for the disproportionate number of complaints raised against paramedics to the United Kingdom professional regulator – the Health and Care Professions Council – relative to other health professions. Methods This...
Article
Within the regulatory community, there has been increasing interest in the issue of proportionality in regulation — that is, using the right amount and right types of regulatory interventions to achieve the primary mandate of the regulatory community in order to serve and to protect. The Health and Care Professions Council (HCPC) in the United King...
Article
Paramedics have been regulated in the UK since 2003. Analysis shows that the profession has had consistently higher rates of self-referral to its regulator compared with other health and care professions. Between 2013 and 2016, the percentage of paramedics who self-referred averaged 50% of all cases, compared with 6% across all other health profess...
Article
Paramedicine is evolving into a graduate occupation underpinned by evidence-based practice and the development of professionalism. There is a disproportionate number of fitness-to-practise concerns against paramedics in the UK compared with other health professions, with the exception of medicine and dentistry. This article details findings from a...
Technical Report
Full-text available
This report is an account of the Health and Care Professions Council, a UK multi-professional regulator of 340,000 professionals from 16 health and care professions. The HCPC has achieved a wholly integrated system of professional regulation for a diverse range of professions, with a strong focus on public protection.
Article
This paper considers some economic aspects of a therapy and support service for people with stroke and aphasia. This material was part of a broader evaluation of the service, which is reported elsewhere (van der Gaag et al. 2005, van der Gaag and Mowles 2005). The purpose of this part of the study was to investigate the feasibility of undertaking e...
Article
Full-text available
In the last five years more and more scholars have drawn on insights from the complexity sciences as a way of understanding the process of managing and organising in the NHS differently. This paper aims to describe working methods derived from the theory of complex responsive processes, a more radical interpretation of these insights, used by a con...
Article
There can be little doubt that effective communication is of crucial relevance to the quality of life of individuals with learning disabilities. What is much less certain is how ‘effective communication’ is defined, still less how it can be maximised. However, there has been considerable progress towards understanding the dual nature of communicati...
Article
Full-text available
To evaluate the impact of attending an aphasia therapy centre on quality of life and communication skills in people with stroke and aphasia and their relatives. Before and after study, six months duration. Community-based aphasia therapy centre in the United Kingdom. Thirty-eight men and women with aphasia following a stroke, and 22 of their relati...
Article
Full-text available
This project examined user involvement in decision-making at an individual level across five allied health professions services in a Primary Care Trust in Glasgow. The views of service users and service providers were explored using semi structured interviews and questionnaires. The results revealed considerable variation across users' and provider...
Article
The aim of the present study was to investigate the effectiveness of Odyssey Now (ON), a multi-sensory programme designed for use with people with learning disabilities. A combination of qualitative and quantitative methods was used to assess levels of interaction and engagement in two individuals with severe/profound learning disabilities. Increas...
Article
A national multi-disciplinary audit showed variation in SLT practice on the decision to review pre-school children or place them on waiting lists following initial assessment. Audit evidence suggests some reasons for these differences and contributing factors are illustrated by case history examples. Current health-care policies encourage practitio...
Article
A national multi-disciplinary audit showed variation in SLT practice on the decision to review pre-school children or place them on waiting lists following initial assessment. Audit evidence suggests some reasons for these differences and contributing factors are illustrated by case history examples. Current health-care policies encourage practitio...
Article
This evaluation was undertaken as part of a UK-wide multidisciplinary audit of services to preschool children with speech and language difficulties. Information was collected via questionnaire from parents, health visitors and general practitioners from six districts in Britain. The results showed a discrepancy between the average age at which pare...
Article
This paper provides managers and clinicians with an analysis of routine data collected by seven speech and language therapy services in the UK. Managers in seven districts in the UK of varying size and location were asked to provide information on referrals, waiting times and attendances during the six month period, and to give a breakdown of the t...
Article
This paper will present the preliminary findings of a national Royal College of Speech and Language Therapists audit of speech and language therapy and health visiting services to the pre-school population. The audit was carried out in six districts of the United Kingdom, representing a broad range of locations and models of service delivery. The p...
Article
Speech and language therapists are under ever-increasing pressure to demonstrate the value of their work, both in terms of cost to the pur chaser and benefit to the client. The work of these therapists in school settings differs significantly from their work in health-care settings, not least because of strong philosophical and organizational diffe...
Article
ABSTRACT? Research into the efficacy of different intervention approaches in speech and language therapy has a relatively short history. Unfortunately, a large proportion of this research has concentrated on new and controversial techniques, such as Facilitated Communication (FC), rather than on the more common mix of intervention techniques offere...
Article
The purpose of this study was to examine speech and language therapists' practices, and their perceptions of the knowledge and skills that they use in everyday clinical practice. The paper compares the knowledge and skills identified in a much larger consultative study of speech and language therapists' competence with the knowledge and skills iden...
Article
This paper reports on the skills of speech therapists and the possibilities for sharing these skills with other professionals and speech therapy assistants. This is the third paper of a four-part report on a study of the professional competence of speech therapists. The consultative methods used in this study combined the Delphi and Nominal Group t...
Article
This paper reports on an empirical study of the attitude and attribute base of speech therapy. This is the final part of a four-part report on a study of the professional competence of speech therapists. The consultative methods used in this study combined the Delphi and Nominal Group techniques with a postal questionnaire survey of specialist clin...
Article
Presents results of a study conducted by the authors (see record 1993-19379-001). There was consensus among the speech therapy (ST) profession in the UK concerning required knowledge base of ST. Specialists in learning difficulties, elderly and adults, and children considered knowledge items essential or desirable in varying degrees. (PsycINFO Dat...
Article
This paper is the first of a four part report on a study of the professional competence of speech therapists in the United Kingdom. It considers some of the methodological approaches to the study of professional competence, and describes the methods adopted for this study. A combination of consultative and survey techniques were used to determine w...
Article
The aim of the research was to investigate the validity of a new procedure for assessing the communication skills of adult mentally handicapped people. At present there are no communication assessments designed for this client group. The procedure, known as the Communication Assessment Profile (CASP) was used with 202 adults selected from eight hos...
Article
This paper describes the assessment of communication skills in 120 adults with severe to moderate learning difficulties. Each subject was assessed on the Communication Assessment Profile (CASP), a new communication assessment procedure for use with this client group. Qualitative and quantitative comparisons were made between three different methods...
Article
This paper reports on a study of the communicative competence of adults with a mental handicap living in hospital and community settings. One hundred and twenty subjects, half from hospital settings and half from community settings, were assessed on the Communication Assessment profile (CASP). Significant differences were found between the hospital...
Article
This paper discusses the involvement of carers in the assessment of com-munication skills in adults with a mental handicap. An analysis of joint assessments made by 384 carers and 66 speech therapists using the Communication Assessment Profile (CASP) revealed that carers were able to make reliable judgements con-cerning clients’ functional communic...
Article
A Pilot version of a language and communication assessment procedure suitable for use with the ADULT mentally handicapped has been devised. This assessment, known as the Communication Assessment Profile (CASP) is the first of its kind designed specifically for use with this population. !t requires the involve- ment of specialist staff and care staf...

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Projects

Project (1)
Archived project
We are looking at the reasons behind complaints and ways of preventing complaints arising in the future