Anna Corinna Cagliano

Politecnico di Torino | polito · DIGEP - Department of Management and Production Engineering

Industry 4.0 technologies, originally developed in the manufacturing sector, can be purposefully implemented to improve City Logistics (CL) processes by automatizing some of their operational tasks and enabling real-time exchange of information, with the ultimate goal of providing better interconnection among the actors involved. This work aims to...

A blood supply chain (BSC) is a very long and complex sequence of processes heavily sequential. If one of them is executed in an incorrect way and this error is not detected, it leads to an incorrect transfusion outcome, that could seriously affect patients. For this reason, there is a strong need to identify and prevent adverse events along the en...

Purpose This paper aims to propose a simulation model integrated with an empirical regression analysis to provide a new mathematical formulation for automated storage and retrieval system (AS/RS) travel time estimation under class-based storage and different input/output (I/O) point vertical levels. Design/methodology/approach A simulation approac...

Healthcare facilities require flexible layouts that can adapt quickly in the face of various disruptions. COVID-19 confirmed this need for both healthcare and manufacturing systems. Starting with the transfer of decision support systems from manufacturing, this paper generalizes layout re-design activities for complex systems by presenting a simula...

The development of digital technologies in all aspects of human life leads to increasing the necessity for investigating them in the Supply Chain (SC) as the main channel to provide products. Moreover, Lean principles, with the aim of reducing wastes, could be one of the main research streams in SC in recent years. Therefore, it is valuable to figu...

Purpose The objective of this paper is to propose an approach to comparatively analyze the performance of drugs and consumable products warehouses belonging to different healthcare institutions. Design/methodology/approach A Cluster Analysis is completed in order to classify warehouses and identify common patterns based on similar organizational c...

It is known that Lean Manufacturing (LM) practices play a significant role in achieving lower costs, higher flexibility, and efficiency in production processes, in order to fit the requirement of today's dynamic customer demand. A lot of literature contributions deal with the application of Lean in developed countries. However, few studies have bee...

The sustainability of last-mile (LM) freight delivery is crucial to add value to the stakeholders in the distribution chain. However, its achievement is often hindered by a poor consideration of their needs by both literature and practice. The goal of this paper is to address the point of view of local retailers by exploring their needs about innov...

The advent of Industry 4.0 and associated digital technologies makes it possible to share information and access data real-time. Such a capability needs to be investigated in the Supply Chain Management (SCM) to study the joint impacts of digital technologies on transforming SC members' behavior. In this paper, Cloud Computing, Internet of Things,...

This paper is aimed at identifying the main patterns related to the application of new Digital Supply Chain Technologies that through the Industry 4.0 paradigm, are redefining supply chain organisations. To this end, a set of DSC initiatives has been analysed via an Analysis of Variance (ANOVA) to understand the influence of several social and econ...

Blood transfusion is a critical health care process due to the nature of the products handled and the complexity driven by the strong interdependence among the sub‐processes involved. Most of the errors causing adverse events originate during the blood logistics activities. Several literature contributions apply risk management to the transfusion p...

This paper presents an empirical analysis on 65 European cities where different Last Mile technologies have been implemented by both private and public operators, aiming to assess the importance of each technology involved and identify adoption trends. Results show that parcel lockers and low emissions vehicles are the most adopted technologies, wh...

This study provides an approach to compute the travel time for AS/R systems in a class-based storage environment. A regression analysis is completed in order to define the importance of the key predictors taken into account and to propose a formulation of travel times. The results show the reliability of the model and allow to evaluate the travel t...

Electric and hybrid vehicle diffusion is nowadays promising but still limited, also due to the high costs of key components such as lithium-ion batteries (LIBs). A significant contribution to these relevant economic values is given by not optimized supply chain structures. Therefore, car manufacturers approaching electrification are considering dif...

The concept of City Logistics (CL) has emerged to reduce social, economic, and environmental impacts of last-mile freight distribution in urban areas. The case of an innovative ICT platform for CL management is presented here, together with a System Dynamics model developed to explore the dynamics of diffusion of such initiative by three population...

Purpose This paper aims to evaluate different logistics configuration to deliver batteries from the supplier to the production lines of a European carmaker who is implementing new propulsions for its models. Design/methodology/approach Several scenarios about the supply chain for traction batteries have been identified based on the company’s requi...

Automated Storage and Retrieval Systems (AS/RSs) effectively support warehouse operations in order to increase production and logistics efficiency. Literature about travel time computation in multi-shuttle AS/RSs still needs to be enhanced since most of the existing contributions rely on the same formulation, namely the Meller and Mungwattana’s equ...

After a period of growing logistics service outsourcing, recently there has been a progressive insourcing of transportation and storage tasks. This resulted in an increase in the competition among Logistics Service Providers (LSPs), which requires a careful performance measurement in order to consolidate their position in the logistics market. Howe...

Lean principles have been increasingly adopted in manufacturing over the last decades and they have just recently spread their applicability to supply chains. In such a context, lean warehousing plays a significant role in order to achieve lower costs of logistics operations and increase flexibility and efficiency in pull supply chains driven by cu...

This paper identifies the most important factors that influence the productivity of the urban fleet of a Logistics Service Provider (LSP). Through a regression analysis on a dataset from distribution warehouses of a single LSP, three main levers are shown to have significant impacts on productivity, namely the network design, the vehicle loading st...

Purpose This paper investigates the diffusion dynamics of electric and hybrid commercial vans and its enabling factors in city logistics (CL) contexts. The case of parcel delivery in Torino, Italy, is considered. Attention is paid to the influence on the choice of low impact vehicles of not only public strategies but also operational aspects chara...

Estimating duration and cost at completion based on Earned Value Management (EVM) data and managing risk contingency accounts in ongoing projects are typically treated by both scholars and practitioners as separate processes of project monitoring. However, project risk is claimed to significantly impact on project schedule and cost performance. As...

Blood transfusion is among the most complex healthcare processes including a variety of interrelated sub-processes of different nature. Therefore, it is highly exposed to risks and such a fact is witnessed by the several errors and adverse events occurring every year. Although there is quite a significant body of literature about risk management in...

Purpose: This paper studies mobile services for supply chain management (SCM) in the e-grocery sector. The authors investigate their diffusion and formulate policies in order to stimulate the adoption. Design/Methodology/Approach: A System Dynamics model is proposed for a short fresh food supply chain (SC). The model predicts how product traceabili...

The rising urbanization and the consequent increasing pressure on efficient urban freight distribution activities have laid the ground for a set of City Logistics (CL) initiatives addressing the negative externalities generated by goods transportation, such as pollution, traffic congestion, and inefficient use of infrastructures. Although several C...

Centralized logistics management is currently one interesting option for healthcare systems facing an increasing need to improve responsiveness and service quality while reducing costs. This work focuses on one aspect of centralized logistics, namely warehouse centralization and proposes a preliminary approach to assess material management in healt...

Several City Logistics initiatives so far have proved to be successful in achieving the objectives of all stakeholders involved, and emerged as a response to the negative impacts generated by freight transportation demand within cities, such as pollution and congestion. Analysing the business models of CL initiatives, both best practices and non-su...

Purpose – The purpose of this paper is to propose a systemic methodology to assess the potential of and facilitate policies for the diffusion of a smartphone based service enabling supply chain (SC) operations in the e-grocery sector. Design/methodology/approach – A System Dynamics (SD) model combining the Bass paradigm for innovation diffusion and...

Problems caused by the increasing freight transportation demand in cities call for integrated solutions where all stakeholders’ efforts are coordinated, in order to both reduce the negative impacts of freight transportation, such as pollution and congestion, and carry no disadvantages to public and private operators. Among the solutions that can be...

The pressure for increasing quality while reducing time and costs places particular emphasis on managing risk in projects. To this end, several models and techniques have been developed in literature and applied in practice, so that there is a strong need for clarifying when and how each of them should be used. At the same time, knowledge about ris...

The local fresh food supply chain is experiencing market fragmentation and little coordination among suppliers and customers, which demand for integrated management by means of a timely information exchange connecting all the supply chain echelons and enabling efficient logistics activities. Mobile communication technologies can support the achieve...

The increased urbanization and the awareness of freight transportation impacts have stressed the importance of City Logistics (CL) as a comprehensive approach aimed at mitigating the negative effects of distribution activities without penalizing social, cultural, and economic issues. In this context, a crucial role is played by logistics service pr...

In this paper we investigate the delivery of fresh food by developing an ITS solution and proposing a framework to assess the performance related to its integration in a mobile application, with particular attention to the benefits and diffusion of such tool. The application allows users to monitor the flow along the entire supply chain and enables...

The application of item-level radio frequency identification (RFID) technology in retail supply chains is beneficial in terms of cost savings and increased revenue. However, the economic effects of improved store operations, labor utilization and increased sales have yet to be fully explored. This chapter uses system dynamics (SD) as a means of car...

An appropriate information and logistics structure is of paramount importance for the local fresh food supply chain, which is characterized by market fragmentation and little coordination among suppliers and customers. Mobile communication technologies can help meet this goal because of their large diffusion and real time information management. In...

Milk-run methodology is proposed to manage the procurement of orders from suppliers. The heuristic solution methods in the literature generally apply stepwise approach to route and load the vehicles. In this study we propose a hybrid genetic local search algorithm which simultaneous solves vehicle routing and order loading problems. This is the mai...

Traffic congestion, lack of parking spaces, and high levels of pollution in urban areas, together with an increased awareness of freight transportation impacts, stress the importance of City Logistics (CL) as a comprehensive approach aimed at mitigating the negative effects of distribution activities without penalizing social, cultural, and economi...

Facility location is a multi-criteria decision process that has important operational and economic impacts and that typically involves uncertainty and vagueness of evaluations. A fuzzy-based method supporting preliminary decision-making about sitting solid waste incinerators is proposed building on a structured classification of criteria for locati...

Although near sourcing is a valid alternative to global sourcing as a way to improve supply chain (SC) efficiency, there is a lack of studies aimed at understanding the reasons underlying the adoption of near sourcing strategies and at evaluating the related benefits. With the purpose of contributing to the discus-sion about the role of near sourci...

E-commerce solutions for grocery distribution are valid alternatives to traditional merchandising channels. However, they lack efficient approaches to connect all the partners with real-time information. The work presents an integrated smartphone-based service supporting supply chain management developed together with Telecom Italia. After describi...

Lean warehouses can serve production or business systems and supply chains in general by contributing to the achievement of lower costs of operations and increased flexibility and efficiency. The work aims to present a 3-step framework for lean warehousing based on a conceptual analysis. The framework starts with 5Ws Analysis of 7 Wastes ("muda") f...

The use of innovative technologies to improve the hospital drug management process, and in particular its part concerned with logistics, needs to be supported by appropriate decision-making models basing their assessments on both technological issues and the characteristics of healthcare organisations. The frameworks existing in literature are some...

An empirical analysis is presented to investigate the factors that have significant influence on the share of public financing into the total initial investment required to develop Build-Operate-Transfer (BOT) healthcare projects. Based on a model describing the main risks associated with public participation in BOT projects, a linear regression an...

The need for increasing quality while reducing time and costs asks for developing knowledge about how to manage risk in projects. However, communication and knowledge creation are not easy tasks, especially when dealing with uncertainty, because decision-making is often fragmented and a shared perspective on the goals, opportunities, and threats of...

Despite the increasing attention that supply chain risk management is receiving by both researchers and practitioners, companies still lack a risk culture. Moreover, risk management approaches are either too general or require pieces of information not regularly recorded by organisations. This work develops a risk identification and analysis method...

Purpose – Near sourcing is starting to be regarded as a valid alternative to global sourcing in order to leverage supply chain (SC) responsiveness and economic efficiency. The present work proposes a decision-making approach developed in collaboration with a leading Italian retailer that was willing to turn the global store furniture procurement pr...

The application of item-level radio frequency identification (RFID) technology in retail supply chains creates cost savings and promises large potential benefits from revenue growth. However, the economic assessment of the impact on improved store operations, labor utilization, and increased sales is still not fully explored. We propose to use Syst...

Supply chain management supported by digital services is one of the most promising areas of research that have emerged in the last years since it has a tremendous potential to improve both operational and economic performance. In particular, distribution of freight is a field that lends itself to the application of the latest information and commun...

This paper presents a study on the risk factors that can influence the share of public financing in the total investment in project finance (PF) healthcare initiatives in Italy. Based on the risks associated with public funding, a linear regression is completed in order to yield practical implications. The results show that the size of the investme...

The recent biomedical, technological, and normative changes have led healthcare organizations to the implementation of clinical governance as a way to ensure the best quality of care in an increasingly complex environment. Risk management is one of the most relevant aspects of clinical governance and approaches put forward in literature highlight t...

Purpose – The purpose of this paper is to present an analysis of how different sourcing policies and resource usage affect the operational performance dynamics of warehouse processes. Design/methodology/approach – The system dynamics (SD) methodology is used to model warehouse operations at the distribution centre of a leading fast-fashion vertical...

Supply chains are complex adaptive systems since they are made up of many and different components interconnected by a high number of non linear relationships. Nowadays, several circumstances contribute to raise the level of supply chain complexity, such as short product lifecycles and geographically distributed manufacturing and logistics systems....

The paper develops a framework for supporting risk management according to the Enable process ‘Manage Supply Chain Risk’ defined by SCOR-Model. To this end, process mapping, project risk management, and performance measurement are integrated in order to provide an approach based on information and data currently recorded by the majority of companie...

Despite the great number of complex systems existing in the real world, complexity is currently a poorly explored topic. In organizational settings, managers regularly apply to complex contexts classical approaches developed for simple systems, just because they do not know how to take into account companies’ internal and external complexity. Never...

Despite the great number of complex systems existing in the real world, complexity is currently a poorly explored topic. In organizational settings, managers regularly apply to complex contexts classical approaches developed for simple systems, just because they do not know how to take into account companies’ internal and external complexity. Never...

Heterogeneity, uncertainty, and non linearity are the main drivers of logistics complexity. Despite the growing attention to this issue, current managerial models still neglect causes and effects of complex behavior. This paper focuses on decision making and provides an approach integrating performance measurement and System Dynamics to understand...

Dispense del corso erogato nell'ambito del Dottorato di Ricerca in Sistemi di Produzione & Design Industriale

Logistics networks are complex systems since they are made up by many elements interconnected by a great variety of non linear relationships. This property makes it impossible to study such systems with traditional analytical approaches. Therefore, computer simulation is a valuable tool to virtually replicate the structure of a logistics network, t...

The logistic process of a manufacturing company can be regarded as a complex system since it involves many and different actors interconnected by a high number of non linear relationships. More precisely, a logistic process constitutes a Complex Adaptive System. Complexity is a particularly important feature of logistic systems in companies pursuin...

An effective performance measurement system has to capture not only the performance of a company, but also how this is linked to the partners’ in a supply chain. Starting from a well-established model for logistic performance evaluation, LOGISTIQUAL, this paper tries to extend its validity beyond the boundary of a single organisation. Particularly,...

Supply chain management techniques can help hospitals become more efficient and improve patient care at the same time. However, in order to be effective, we need a comprehensive understanding of both the system idiosyncrasies and the supply chain processes. This paper details a four step framework that is motivated by ideas from the risk management...