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13
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Introduction
Current institution
Publications
Publications (13)
Despite the growing recognition of the need for inclusive technology design, research often struggles to engage non-WEIRD (Western, Educated, Industrialized, Rich, and Democratic) populations, labeling them as "hard to reach." This paper argues that rigid, Western-centric research methods contribute to this gap, particularly in non-WEIRD contexts....
Through interviews with 16 social justice activists, we explore their challenges of adapting to Instagram, particularly in light of the platform's evolving algorithm. Our findings reveal that the frequent changes in these algorithms significantly impact their ability to engage effectively-and disproportionately impact visibility, especially for tho...
Recent studies show that users often interpret social media algorithms as mystical or spiritual because of their unpredictability. This invites new questions about how such perceptions affect the content that creators create and the communities they form online. In this study, 14 creators of algorithmic conspirituality content on TikTok were interv...
This study examines how WhatsApp has evolved from a personal communication tool to a professional platform, focusing on its use by small business owners in India. Initially embraced in smaller, rural communities for its ease of use and familiarity, WhatsApp played a crucial role in local economies. However, as Meta introduced WhatsApp Business with...
This dissertation examines how decentered users appropriate technologies amid rapid technological changes, focusing on digital activists, small business owners, and novice artists. It establishes a
taxonomy for technological change for HCI research, emphasizing
user interactions with platform technologies and concepts like appropriation and infrast...
The social media industry has begun more prominently positioning itself as a vehicle for tapping into local community. Facebook offers hundreds of region-specific community groups, proudly touting these in nation-wide commercials. Reddit has hundreds of subreddits focused on specific states, cities, and towns. And Nextdoor encourages users to sign...
Growing awareness of the ubiquity of algorithms online has established a new discursive space for making sense of their role in individuals’ lives and society writ large. Within this space, social media users have come to think of algorithms as uniquely powerful forces shaping everyday experiences. This article explores how people make sense of alg...
WhatsApp has become a pivotal communication tool in India, tran-
scending cultural boundaries and deeply integrating into the na-
tion’s digital landscape. Meta’s introduction of WhatsApp for Busi-
ness aligns seamlessly with the platform’s popularity, ofering busi-
nesses a crucial tool. However, the monetization plans pose chal-
lenges, particula...
This dissertation examines how decentered users appropriate technologies amid rapid technological changes, focusing on digital activists, small business owners, and novice artists. It establishes a
taxonomy for technological change for HCI research, emphasizing
user interactions with platform technologies and concepts like appropriation and infrast...
This article explores how Disney employs magical discourse to legitimize its MyMagic+ system. Through an analysis of the Disney Parks blog, we introduce the concept practical magic discourse, which entices users to indulge in the fantasy of transcending the constraints of reality, while obscuring the labor involved in the system’s development and m...
Algorithmic conspirituality is the belief that social media algorithms have the capacity to know users intimately and convey personally meaningful messages at the exact right moment to revelatory effect. Through a thematic analysis of TikTok videos, this study explicates this concept by identifying five distinct dimensions of its expression on TikT...
