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Anita H. M. Cremers

Anita H. M. Cremers
TNO & Hogeschool van Utrecht · Perceptual and Cognitive Systems & Kenniscentrum Technologie & Innovatie

PhD

About

57
Publications
9,492
Reads
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684
Citations
Citations since 2016
10 Research Items
347 Citations
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2016201720182019202020212022020406080100
2016201720182019202020212022020406080100
2016201720182019202020212022020406080100
Additional affiliations
June 2000 - present
TNO
Position
  • Senior Researcher

Publications

Publications (57)
Article
Full-text available
People of low literacy could benefit from automated support when learning about societal participation. We design an Embodied Conversational Agent (ECA) ‘coach’ that can provide effective learning support to low-literate learners, develop a prototype virtual learning environment, and evaluate this prototype with low-literate end users. First, we in...
Article
Full-text available
In this study, we attempt to specify the cognitive support behavior of a previously designed embodied conversational agent coach that provides learning support to low-literates. Three knowledge gaps are identified in the existing work: an incomplete specification of the behaviors that make up ‘support,’ an incomplete specification of how this suppo...
Article
Full-text available
Current developments in Artificial Intelligence (AI) led to a resurgence of Explainable AI (XAI). New methods are being researched to obtain information from AI systems in order to generate explanations for their output. However, there is an overall lack of valid and reliable evaluations of the effects on user's experience and behaviour of explanat...
Chapter
Full-text available
Artificially intelligent agents increasingly collaborate with humans in human-agent teams. Timely proactive sharing of relevant information within the team contributes to the overall team performance. This paper presents a machine learning approach to proactive communication in AI-agents using contextual factors. Proactive communication was learned...
Article
Full-text available
People of low literacy experience difficulties while participating in society. Learning support software could help alleviate these difficulties. However, there is currently no overview of theoretically and empirically sound requirements for this kind of support. This paper uses the situated cognitive engineering method to create a requirements bas...
Article
In this study, we investigate if a digital coach for low-literate learners that provides cognitive learning support based on scaffolding can be improved by adding affective learning support based on motivational interviewing, and social learning support based on small talk. Several knowledge gaps are identified: motivational interviewing and small...
Article
Specialized learning support software can address the low societal participation of low-literate Dutch citizens. We use the situated Cognitive Engineering method to iteratively create a design specification for the envisioned system VESSEL: a Virtual Environment to Support the Societal participation Education of Low-literates. An initial high-level...
Article
Full-text available
Large groups in society, in particular people with low literacy, lack the necessary proactivity and problem-solving skills to be self-reliant. One omnipresent problem area where these skills are relevant regards filling in forms and questionnaires. These problems could be potentially alleviated by taking advantage of the possibilities of informatio...
Article
Purpose Existing solutions facilitating mobility among older adults mainly focus on supporting physical disabilities. However, solutions are more likely to succeed when current activities and capabilities serve as a starting point. Participatory design is a suitable approach to detect these. We investigated (i) how participatory design techniques c...
Article
The goal of the present study was to investigate whether playing a serious game concerning natural and man-made risks leads to increased risk awareness and additional information search. As an experimental task, we developed a serious board game. Fifty-six students participated in the experiment; half of them played the serious game whereas the oth...
Conference Paper
This study investigated the effects of the gamification elements of scaffolding, score and hints on the user enjoyment and motivation of people of low literacy. In a four-condition within-subjects experiment, participants per-formed mental spatial ability tests with the aforementioned elements. Quantitative results were inconclusive, but post-test...
Conference Paper
Large groups in society lack the necessary skills to be sufficiently self-reliant and are in need of personal assistance. They include ageing people, people with low literacy skills, non-natives, but also children. They could all be supported by information and communication technology (ICT), but only if this technology is designed to fit their (co...
Conference Paper
Full-text available
In order to empower more people to become more self-reliant in society, interactive products and services should better match the skills and values of diverse user groups. In inclusive design, relevant end-user groups are involved early on and throughout the design and development process, leading to a better user experience. However, for IT busine...
Article
Full-text available
To support shared decision making in care networks of people with dementia, an interactive web tool for people with dementia, informal caregivers, case managers and other professional caregivers is being developed. This study aims to identify user requirements for such a tool. A multiple method study with an iterative, participatory design was cond...
Article
Full-text available
Het zwaartepunt van de ingenieursopleiding is aan het verschuiven. De ‘Utrechtse ingenieur’ zal zijn werk en toegevoegde waarde steeds meer vinden op het terrein van ontwerpen. Aan het ontwerpproces zelf worden steeds zwaardere eisen gesteld. Constructie en productie vinden in toenemende mate elders in de wereld plaats. Gelet op deze outsourc...
Conference Paper
Learning and acting on social conventions is problematic for low-literates and non-natives, causing problems with societal participation and citizenship. Using the Situated Cognitive Engineering method, requirements for the design of social conventions learning software are derived from demographic information, adult learning frameworks and ICT lea...
Conference Paper
Large groups in society lack the necessary skills to be sufficiently self-reliant and are in need of personal assistance. These groups could be supported by information and information technology (ICT), but only if this technology is designed to fit their (cognitive) abilities. Inclusive design theory and methods have already been developed in rese...
Article
This paper presents an experiment in which people performed a co-design task in urban design, using a multi-user touch table application with or without interactive model simulations. We hypothesised that using the interactive model simulations would improve communication and co-operation between co-design participants, would help participants to d...
Article
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Patients with cardiovascular risk factors can reduce their risk of cardiovascular disease by increasing their physical activity and their physical fitness. According to the guidelines for cardiovascular risk management, health professionals should encourage their patients to engage in physical activity. In this paper, we provide insight regarding t...
Article
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Background: Patients with cardiovascular risk factors can reduce their risk of cardiovascular disease by increasing their physical activity and their physical fitness. According to the guidelines for cardiovascular risk management, health professionals should encourage their patients to engage in physical activity.
Conference Paper
Full-text available
In this study we investigate miscommunications in interactions between human pilots and a virtual wingman, represented by our virtual agent Ashley. We made an inventory of the type of problems that occur in such interactions using recordings of Ashley in flight briefings with pilots and designed a perception experiment to find evidence of human pil...
Article
Full-text available
This paper presents a methodology to apply speech technology for compensating sensory, motor, cognitive and affective usage difficulties. It distinguishes (1) an analysis of accessibility and technological issues for the identification of context-dependent user needs and corresponding opportunities to include speech in multimodal user interfaces, a...
Article
Most terminally ill patients prefer to die at home rather than at an institution. However, patients are often insufficiently aware of the downsides of staying at home, which signals a need for effective decision aids. The main purpose of the present study was to compare indirect methods of value elicitation (personal narratives["stories"] in text o...
Conference Paper
Full-text available
Recently, it has become more and more common for colleagues and project teams to cooperate at a distance. In order for cooperation at a distance to really boom, it should be made easier to have ad hoc, short, informal meetings. Here it is important to receive cues about the availability of the person you wish to speak to. These cues are usually app...
Conference Paper
The present study investigates the proficiency levels of functionally illiterate persons regarding a number of cognitive skills (language processing skills (reading, writing, listening), visual organizational and visual memory skills, mental spatial orientation, speed of cognitive processing, vigilance, divided attention and perceived self-efficac...
Conference Paper
One of the major challenges in current user interface research and development is the accommodation of diversity in users and contexts of use in order to improve the self-efficacy of citizens. A common banking service, which should be designed for diversity, is the Automated Teller Machine (ATM). This paper describes the various user-centered desig...
Article
Full-text available
In this paper we examine the differences in use between distal and proximal demonstrative terms (e.g., singular “this” and “that”, and plural “these” and “those” in English). The proximal–distal distinction appears to be made in all languages and therefore promises to be an important window on the cognitive mechanisms underlying language production...
Conference Paper
Full-text available
This paper describes an experimental comparison of three variants of a meeting browser. This browser incorporates innovative, multimodal technologies to enable storage and smart retrieval of captured meeting. Over a hundred subjects had to work in a design team in which they had to prepare and carry out a final meeting, while supported by one of th...
Conference Paper
Full-text available
The objective of our study was to design and evaluate a user interface concept for a so-called Project Browser, following a user-centered design method. Previous work has suggested that users prefer to access project-related information instrumental to the task they have to carry out. First, a domain analysis was carried out, followed by an extensi...
Conference Paper
Current accessibility guidelines are composed to allow users with special needs to more easily and comfortably access the Internet. However, most of the guidelines are written with both a ‘standard’ device and a ‘standard’ use context in mind, which is the user sitting in front of a desktop computer, in a non-mobile situation at home or at work. Th...
Conference Paper
This paper describes a user walkthrough that was conducted with an experimental multimodal dialogue system to access a multidimensional music database using a simulated mobile device (including a technically challenging four-PHANToM-setup). The main objectives of the user walkthrough were to assess user preferences for certain modalities (speech, g...
Article
Full-text available
To understand meeting behavior better and to make meetings more useful and satisfactory, we are developing an experimental environment for studying meetings in a controlled manner. In this environment, we will be able to control and manipulate the various factors that influence efficiency and participant' satisfaction. The meeting behavior is measu...
Article
Full-text available
This paper presents a study of the use of the Dutch proximate (dit, deze; this) and distal (dat, die; that) demonstratives. Previous studies on the use of demonstratives to refer to linguistically introduced objects addressed the notion of `force'. Force consists of three strategies: `givenness', `noteworthiness' and `foregrounding'. We show how th...
Conference Paper
In this paper we describe the evaluation of a version of a train time table information system that combines explicit verification with mixed-initiative dialogue control in the first part of the interaction. In the second part of the interaction callers were given more freedom in negotiation and navigation. The evaluation is based on the responses...
Conference Paper
Full-text available
In this chapter we report on an investigation into the principles underlying the choice of a particular referential expression to refer to an object located in a domain to which both participants in the dialogue have multimodal access. Our approach is based on the assumption that participants try to use as little effort as possible when referring t...
Article
Full-text available
In this paper we report on an investigation into the principles underlying the choice of a particular referential expression to refer to an object located in a domain to which both participants in the dialogue have visual as well as physical access. Our approach is based on the assumption that participants try to use as little effort as possible wh...
Article
Full-text available
This paper describes various techniques for enriching unification-based grammatical formalisms with notational devices that are compiled into categories and rules of a standard unification grammar. This enables grammarians to avail themselves of apparently ...
Article
In this paper we examine to what extent the use of demonstratives in Dutch differs from that in English. We look into the distribution of distal and proximate demonstratives (e.g. that vs. this, and in Dutch dat/die vs. dit/deze). In the literature the distribution of proximate and distal demonstratives in English and Dutch was found to be correlat...
Conference Paper
In the DenK project a multimodal interface is developed where natural language is combined with graphical interaction. For the design of this interface, knowledge is collected about how humans refer to objects in a task-oriented environment, by means of natural language and gestures. In this paper we report results of an experiment concerning refer...
Chapter
The scope of 3D geo information applications is broadening to include for instance crises management and training. These new applications are no longer restricted to expert users, but aimed at involving a multitude of (non-professional) stakeholders in a participatory design and decision process. This introduces new challenges for the user-system i...
Article
Full-text available
This report describes the user requirements elicitation process and presents a number of user interface concepts for the proposed concept of a meeting assistant. The report both addresses the active role the meeting assistant can play, and how it can support remote meeting aspects. It starts with describing the method that has been followed during...
Article
Full-text available
Een samenvoeging van 3 verschillende 'Openbare Lessen': • ing. Erik Puik behandelt de technologie (het maakproces) met zijn voordracht: ‘Humanoid of smart product…?’ ; • dr. Anita Cremers gaat in op de interfacing (het gebruikersproces), onder het motto ‘Mijn gebruiker begrijpt me niet…’; • dr.ir. Remko van der Lugt ten slotte belicht het aspect...

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Projects (2)
Project
For information, see: https://scetool.ewi.tudelft.nl. Development of human-agent systems with hybrid (human and artificial) intelligence should be built on theory and empirical research. To support the development processes systematically, a Socio-Cognitive Engineering (sCE) method is being developed, applied and refined for building, maintaining and re-using the evolving design knowledge, methods, models and tools on hybrid intelligent systems.