Aneil K Mishra

• Ph.D., The University of Michigan
• Professor at Towson University

Thesis (Ph. D.)--University of Michigan, 1992. Includes bibliographical references (p. 170-187). Photocopy.

Sumario: In this paper, the authors explore the reasons that many of the expected gains from downsizing have not been achieved. Drawing on findings from an ongoing research program on effective strategies for downsizing, they argue that maintaining the trust and empowerment of survivors is essential to minimize costs and realize the expected gains....

Despite the profound and pervasive importance of trust in medical settings, there is no commonly shared understanding of what trust means, and little is known about what difference trust actually makes, what factors affect trust, and how trust relates to other similar attitudes and behaviors. To address this gap in understanding, the emerging theor...

Organizations are building sustainable practices due to newer regulations and a commitment to the greater good. They are targeting the majority of consumers who want to live a sustainable lifestyle. As a result, universities have an opportunity to integrate sustainability topics into their coursework. This study addresses a curriculum gap that exis...

The field of advertising is becoming increasingly integrated with public relations and social media ( Kim, 2012 ). As a result, many employers expect new graduates to understand how to navigate this from both an integrated and digital perspective in their new careers. The challenge is that some advertising courses may be taught from a theoretical p...

This chapter examines the innovative internal communication practices of Lenovo, a $45 billion Fortune Global 500 technology company. In particular, this study examines how this company uses internal communication to promote collaboration and engagement across dispersed employees' teams. Internal communications (or internal marketing) is generally...

Quality and safety, and the deviation from EBM and EBP, may be threatened by individuals, teams, and institutions. Knowledge of principles related to decision making and biases, idea flow, and knowledge management is vital. A disciplined focus on structure, process, institutional learning, and the development of a culture of continuous improvement...

Where is the value in higher education? How can higher education restore its relevance and trust with students and parents? Are there really any meaningful differences between public and private higher education? This volume probes those questions and more, exploring the myriad issues that have led many people to question whether higher education i...

Employers seeking to capitalize on current marketing graduates’ technological savvy may find a disappointing gap between their expectations and students’ digital preparedness. This study examines these issues by investigating female students’ attitudes and expectations with regard to using digital tools in marketing coursework and in a future caree...

Social media represent a fast and easy way for global brands to interact and engage with consumers, and draw attention to their corporate social responsibility (CSR) efforts. This study finds that brands do use social media to share their CSR efforts, but not as extensively as they might. Instead, brands focus on sharing information about products...

Leaders from both private and public institutions provide a 360-degree view of the challenges and opportunities facing higher education—and offer a manifesto for restoring relevance and respect. Where is the value in higher education? How can higher education restore its relevance and trust with students and parents? Are there really any meaningful...

Leaders from both private and public institutions provide a 360-degree view of the challenges and opportunities facing higher education—and offer a manifesto for restoring relevance and respect. Where is the value in higher education? How can higher education restore its relevance and trust with students and parents? Are there really any meaningful...

Turnover is costly in any business, but even more so in a small business where employees wear many hats and often feel like part of the family. This is a study of a national franchise organization and eight of its small business franchisees to understand the roles of trust, organizational commitment, and justice on employee turnover. The results de...

This chapter examines the internal communication practices of Lenovo, a $34 billion Fortune Global 500 technology company, and the world's second-largest PC vendor. In particular, this study examines how this company uses social media as a method of internal communications in fostering employee engagement. Internal communications is generally led b...

Increasingly, organizations and their public relations professionals are recognizing the importance of strengthening internal communication with employees. Internal communication is important for building a culture of transparency between management and employees, and it can engage employees in the organization’s priorities. This exploratory study...

Increasingly, organizations and their public relations professionals are recognizing the importance of strengthening internal communication with employees. Internal communication is important for building a culture of transparency between management and employees, and it can engage employees in the organization’s priorities. This exploratory study...

To date, theoretical and empirical research has largely focused on interpersonal forms of trust and trust building at the expense of institutional forms, despite a rich conceptual trust foundation for the latter. Indeed, in order to understand and address widespread failures of trust, not only in business institutions, but also in other central ins...

Trust in leaders and a variety of institutions is at an all-time low. Yet more than ever we need strong leadership to address our present problems and our many long-standing economic and societal challenges. Based on our more than two decades of research, we discuss examples of leaders who have built trust with employees, teams, and other key stake...

In this chapter, we discuss how courage, authenticity, and humility, all key characteristics of positive organizational scholarship (POS) leaders, enable leaders to be more likely to engage in trusting behavior with others. Moreover, our research has found that a leader demonstrates his or her trustworthiness by demonstrating reliability, openness,...

Our quality improvement program began in 2004 to improve cardiac surgery outcomes. Early tracheal extubation in the cardiovascular intensive unit was utilized as a multidisciplinary driver for the quality improvement program. Continuous improvement in the rate of early extubation to drive multidisciplinary quality improvement in cardiac critical ca...

In their 1998 Sloan Management Review article "Preserving Employee Morale During Downsizing," the authors maintained that strong organizations need to develop resilience so they could take advantage of new opportunities that arise during periods of economic retrenchment. They detailed four stages of downsizing programs: deciding to downsize, planni...

Two field studies tested the hypothesis that high perceived control may serve as an antidote to the negative effects of layoffs on the employees who are not laid off (survivors). In Study 1, some participants witnessed the layoffs of fellow employees, but others did not. In Study 2, all participants survived a layoff, but they varied in the extent...

Existing scales to measure trust in physicians have differing content and limited testing. To improve on these measures, a detailed conceptual model was constructed and a large item pool (n = 78) was generated following a detailed conceptual model and expert review. After pilot testing, the best-performing items were validated with a random nationa...

This paper examines the relationship between survivor reactions to a downsizing and retention subsequent to a downsizing. We hypothesize that survivors who experience the downsizing as distributively, procedurally, and interactionally just and who see top management as trustworthy will feel more attached to the organization because each reduces the...

Despite the profound and pervasive importance of trust in medical settings, there is no commonly shared understanding of what trust means, and little is known about what difference trust actually makes, what factors affect trust, and how trust relates to other similar attitudes and behaviors. To address this gap in understanding, the emerging theor...

Because involving lower echelon employees in decision making requires risk on the part of managers, we suggest that certain contextual features must be in place for managers to be more willing to do so. We hypothesize that managers’trust in employees, and two impersonal substitutes for trust—performance information and incentives—will increase mana...

In this article we develop a stress-based framework of survivors' responses to downsizing. First, we synthesize prior research findings into a typology of survivor responses delineated by two underlying dimensions: constructive/destructive and active/passive. Drawing on Lazarus's theory of stress, we then posit that how survivors appraise the downs...

This paper examines the role of trust in organizational response to crisis. Based on prior research and interviews with 33 top managers during a period of industry crisis, trust is conceptualized in terms of four dimensions: competence, openness, concern, and reliability. Trust at the group, organizational, and interorganizational levels is hypothe...

The authors develop a model of NLRB decision-making that, unlike the models employed in previous studies, distinguishes between decision-making in more important, complex cases and less important, simpler cases. Using a representative sample of Board decisions over 1957-86, they find that in deciding the minority (20%) of disputes that were particu...

Several factors that explain differences in the downsizing strategies utilized in organizations are examined in this study of 91 organizations in the automotive industry. Specifically, mutual trust within a top management team is positively associated with a strategy based on organization redesign. Mutual trust between members of an organization an...

In this chapter, Cameron, Freeman, and Mishra present findings and conclusions from the most extensive and systematic study of organizational downsizing that has appeared in the organizational literature. In addition to reporting and interpreting the results of their multiyear, multiorganizational field investigation, the chapter makes important co...

It is no secret that U.S. industry, once the most productive in the world, is now lagging behind its global competitors. What is not well known is that blue-collar productivity is not necessarily the problem. Between 1978 and 1986, for example, the number of production workers declilned by six percent while real output rose 15 percent. White-collar...

Despite the frequently held assumption that organizational culture has an impact on organizationa l functioning, few authors have explicitly discussed the topic of organizationa l culture and organizational effectiveness. This paper presents a model of culture and effectiveness derived from the literature and provides preliminary empirical support...

In this chapter, we discuss how courage, authenticity and humility, all key characteristics of POS leaders, enables leaders to be more likely to engage in trusting behavior with others. Moreover, our research has found that a leader demonstrates his/her trustworthiness by demonstrating reliability, openness, competence and compassion. These trustwo...