Andrew Norton

• Doctorate of Business Administration
• Durham University

Delivering benefits from enterprise resource planning (ERP) II is challenging and the current research investigates the allocation of resources contributing towards benefits realisation. A literature review has been undertaken based on critical success factor (CSF) analysis. This research has revealed that ERP CSF change over time and that only som...

Knowledge and content management is increasingly becoming an essential part of the new digital world in which we live. This book has been published to help organisations maximise the benefits of their ERP II information system. We present a ‘critical pathway’ approach to ERP II implementation and highlight a number of key aspects of this process.

Purpose – Delivering benefits from ERP II is challenging and the purpose of this paper is to investigate the allocation of resources contributing towards benefits realisation. Design/methodology/approach – A case‐study investigation was based on a five‐month placement within the project team of an organisation implementing ERP II. A critical succe...

Purpose There is a lack of research covering the training requirements of organisations implementing highly demanding information systems (HDISs). The aim of this paper is to help in the understanding of appropriate training requirements for such systems. Design/methodology/approach This research investigates the training delivery within a custome...

By reading this book you will learn how to plan for and implement a digital transformation project for the delivery of successful digital services. This book introduces a new approach to the delivery of new digital services based on addressing critical success factors (CSF) at identified stages of the project implementation and the prioritisation...

Digital Transformation This book introduces a new approach to the delivery of digital services based on the prioritisation of resources and of addressing critical success factors (CSF) at identified stages of the project implementation. This book is structured into three categories: 1) Organisational readiness for digital transformation 2) Resou...

We have developed methods for isolating proteoglycans and glycosaminoglycans from archaeological bones and teeth. These methods have been previously published (Coulson- Thomas et al., 2015 ) and are described here in more detail. In the case of glycosaminoglycans, the method was a previously described method ( Nader et al., 1999 ) which we optimize...

A best practice guide to ERP II Implementation. Module 1 – Organisational Readiness SESSION 1 – The new dawn of CRM is upon us… is your organisation ready? SESSION 2 – How do different philosophical approaches influence implementations? SESSION 3 – The changing nature of CSF Module 2 – Resource Planning and Phasing SESSION 1 – The implementa...

Bone tissue is mineralized dense connective tissue consisting mainly of a mineral component (hydroxyapatite) and an organic matrix comprised of collagens, non-collagenous proteins and proteoglycans (PGs). Extracellular matrix proteins and PGs bind tightly to hydroxyapatite which would protect these molecules from the destructive effects of temperat...

Issues addressed: • What benefits do you hope to realise from your new ERP II system? • What forces influence ERP II implementations? In order to realise the desired benefits in an extended enterprise environment, making the appropriate planning is essential. To address this, the influence of driving forces and restraining forces are evaluated. Th...

Issues addressed: • What are CSF? • How can they contribute towards success? • Do CSF change over time? Whilst the concept of critical success factors (CSF) is based upon behavioural intervention, CSF themselves encompass all elements of the implementation, generated from both evolutionary and behavioural perspectives. The individual factors deeme...

Issues addressed: • Examine CSF brought forward • Examine ERP II specific CSF Benefits realisation in an ERP II environment starts with examining the different type of critical success factors required for its predecessor. An appraisal of the pre-existing critical success factors reveals those contributing to benefits realisation in and ERP II imp...

Issues addressed: • How do we enable readiness for change? • What training is required at the outset? • What post implementation training is required? An important part of change management is delivering the training required for an ERP II implementation. In contrast to traditional ERP implementations there are two areas of training an organisati...

Issues addressed: • What is technical-isomorphism and how do we prevent it? • What is system atrophy and how do we prevent it? Technical-isomorphism is the misalignment of the resources pillars forming the basis of the implementation. Failure can occur when the processes are not aligned with the established technology. However, intervention into p...

Issues addressed: • What insight does evolutionary psychology provide? • What insight does behavioural psychology provide? An important aspect of understanding ERP II implementations is the contribution of evolutionary and behavioural psychology, as both play critical roles in implementation success. Understanding the context of their application...

Issues addressed: • Outline the 4 stages of the implementation lifecycle • Explain the 3 pinnacles of resource investment In order to realise the desired benefits in an ERP II implementation the individual implementation phases are examined. Unlike traditional ERP implementations, successful implementations of this nature require resources to be a...

Issues addressed: • Introduce the CSF Phasing Model • Explain the critical pathway In order to realise the desired benefits in an implementation of this nature critical success factors must be allocated at the correct phase of the implementation and in the context of the correct resource based investment. As highlighted in the previous session, mi...

Issue addressed: • List CSF examined to date An important part of change management is educating practitioners not to use ERP critical success factors not deemed to aid benefits realisation in an ERP II environment. Helping practitioners to avoid wasting valuable resources enables more attention to be paid to those CSF deemed to contribute towards...

Issues addressed: • How do you select the right vendor? • How do you support an ERP II system? • What supplier related CSF have been identified for ERP II? One key aspect often overlooked during an implementation is the partnership between the implementing organisation and its suppliers. However, arguably this is the most important aspect to addre...

The stroma surrounding tumors can either restrict or promote tumor growth and progression, and both the cellular and non-cellular components of the stroma play an active role. The cellular components in the surrounding stroma include tumor-associated fibroblasts, host tissue cells and immune cells. The non-cellular components, which form the extrac...

Breaking into the Russian market has always been a challenging task, particularly for Western organisations, and personal networks play a crucial role in achieving this. However, personal networks that exist in Russian business remain a mystery. The aim of this book is to address the role of informal relations and trust in Russian society and busin...

Underinvestment in training during ERPII implementations is having a significant impact upon benefits realisation. There is a lack of research covering the training requirements of customer facing organisations implementing ERPII. Literature shows that training attracts the smallest proportion of the implementation budget. However, the current rese...

This paper presents a combination model which sets out a critical pathway for ERPII implementation for customer facing organisations (CFOs). The model incorporates a resource based view of implementation and the implementation lifecycle (from conception to completion), allowing identified critical success factors (CSFs) to be considered at each sta...