Andrew Burton-Jones

Andrew Burton-Jones
The University of Queensland | UQ · School of Business

About

69
Publications
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4,397
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Publications

Publications (69)
Article
Full-text available
The purpose of computationally intensive theory construction is to produce theoretical insights from patterns identified using computational techniques, including—but not limited to—those that reveal categories, category memberships, associations, networks, sequences, and complex system dynamics by providing simulated data, pattern visualizations,...
Article
Background Interprofessional practice and teamwork are critical components to patient care in a complex hospital environment. The implementation of electronic health records (EHRs) in the hospital environment has brought major change to clinical practice for clinicians which could impact interprofessional practice. Objectives The aim of the study i...
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Non-communicable diseases (NCDs) remain the largest global public health threat. The emerging field of precision public health (PPH) offers a transformative opportunity to capitalize on digital health data to create an agile, responsive and data-driven public health system to actively prevent NCDs. Using learnings from digital health, our aim is to...
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Background Global action to reduce obesity prevalence requires digital transformation of the public health sector to enable precision public health (PPH). Useable data for PPH of obesity is yet to be identified, collated and appraised and there is currently no accepted approach to creating this single source of truth. This scoping review aims to ad...
Article
The benefits that organizations accrue from information systems depend on how effectively the systems are used. Yet despite the importance of knowing what it takes to use information systems effectively, little theory on the topic exists. One recent and largely untested exception is the Theory of Effective Use (TEU). We report on a contextualizatio...
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The appetite for effective use of information assets has been steadily rising in both public and private sector organisations. However, whether the information is used for social good or commercial gain, there is a growing recognition of the complex socio-technical challenges associated with balancing the diverse demands of regulatory compliance an...
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Digital disruption and transformation of health care is occurring rapidly. Concurrently, a global syndemic of preventable chronic disease is crippling healthcare systems and accelerating the effect of the COVID-19 pandemic. Healthcare investment is paradoxical; it prioritises disease treatment over prevention. This is an inefficient break-fix model...
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Background The use of electronic medical records (EMRs)/electronic health records (EHRs) provides potential to reduce unwarranted clinical variation and thereby improve patient health care outcomes. Minimization of unwarranted clinical variation may raise and refine the standard of patient care provided and satisfy the quadruple aim of health care....
Preprint
BACKGROUND The use of electronic medical records (EMRs)/electronic health records (EHRs) provides potential to reduce unwarranted clinical variation and thereby improve patient health care outcomes. Minimization of unwarranted clinical variation may raise and refine the standard of patient care provided and satisfy the quadruple aim of health care....
Article
Objective This study investigated evidence for the approach known as 'benefits management' (BM) used in many digital hospital initiatives.MethodsA qualitative narrative overview was conducted on the BM literature and compared with a qualitative systematic overview of electronic medical record (EMR) implementation literature.ResultsTwenty-five artic...
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Objective This study provides insights into the reported early impacts of the digital transformation of a large Australian hospital and healthcare service (HHS) by surveying staff perceptions of an integrated electronic medical record (ieMR).Methods The information systems success model was used as a tool to evaluate perceptions of system quality,...
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Exploring what leaders can do to improve and sustain social alignment over time.
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The global health sector is engaged in significant digital transformation. Evaluating these transformations is important given the major investments involved and their major potential consequences. However, studies have critiqued both the quality of evaluations and the quality of evaluation research. The persistent lack of progress has led research...
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Objective This study aims to assist hospitals contemplating digital transformation by assessing the reported qualitative effects of rapidly implementing an integrated eHealth system in a large Australian hospital and determining whether existing literature offers a reliable framework to assess the effects of digitisation.MethodsA qualitative, singl...
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Representation Theory proposes that the basic purpose of an information system (IS) is to faithfully represent certain real-world phenomena, allowing users to reason about these phenomena more cost-effectively than if they were observed directly. Over the past three decades, the theory has underpinned much research on conceptual modeling in IS anal...
Article
An increasing number of businesses and consumers talk about, invest, and engage in social commerce, which is a form of commerce mediated by social media. Despite the growing recognition and adoption of social commerce, its practice is often driven by fast-paced technological evolutions, hype, and ad-hoc business cases. In parallel, social commerce...
Preprint
BACKGROUND Engaging patients in the delivery of healthcare has the potential to improve health outcomes and patient satisfaction. Patient portals may enhance patient engagement; by enabling patients to access their electronic medical records (EMRs) and facilitating patient-provider communication via secure messaging. OBJECTIVE The aim of this stud...
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Background Engaging patients in the delivery of health care has the potential to improve health outcomes and patient satisfaction. Patient portals may enhance patient engagement by enabling patients to access their electronic medical records (EMRs) and facilitating secure patient-provider communication. Objective The aim of this study was to revie...
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Conceptual models represent the Organizational domain for which an information system is developed. These models are important tools in defining the requirements for the system. When describing an Organization or part of it, a key concept is the notion of roles played by actors in the domain. Actors in an Organization act in various roles, hence, s...
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A healthy characteristic of any research field is a willingness to question its own assumptions. In this essay, I discuss Treiblmaier's proposal to question the epistemological and methodological assumptions of the Information Systems field. Treiblmaier's proposal is thoughtful and provocative and reflects his deep knowledge of the topic and his st...
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Many important findings and discoveries in science and everyday life are the result of serendipity, that is, the unanticipated occurrence of happy events such as the finding of valuable information. Consumers are increasingly seeking serendipity in online shopping, where information clutter and preprogramed recommendation systems can make product c...
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Unwell patients in the ED requiring inpatient admission must negotiate the interface between the ED and inpatient wards. Despite its importance and scale, this ED–inpatient interface (EDii) is poorly characterised. The aim of this paper is to clearly define the EDii and to describe its importance to (i) the patient: delays to admission and errors i...
Article
Representation theory (RT) is one of few long-standing, native theories in the Information Systems discipline. Over the past 30 years, RT has spawned a wide program of research, primarily on modeling of information systems but also on other phenomena such as data quality, system alignment, security, and effective system use. Nonetheless, descriptio...
Article
Acore activity in information systems development involves building a conceptual model of the domain that an information system is intended to support. Such models are created using a conceptual-modeling (CM) grammar. Just as high-quality conceptual models facilitate high-quality systems development, high-quality CM grammars facilitate high-quality...
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There has been growing interest in theory building in Information Systems (IS) research. We extend this literature by examining theory building perspectives. We define a perspective as a researcher’s choice of the types of concepts and relationships used to construct a theory, and we examine three perspectives – process, variance, and systems. We c...
Article
Underlying the design of any information system is an explicit or implicit conceptual model of the domain that the system supports. Because of the importance of such models, researchers and practitioners have long focused on how best to construct them. Past research on constructing conceptual models has generally focused on their semantics (their m...
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This article summarizes a panel held at the 15th Pacific Asia Conference on Information Systems (PACIS) in Brisbane, Austrailia, in 2011. The panelists proposed a new research agenda for information systems success research. The DeLone and McLean IS Success Model has been one of the most influential models in Information Systems research. However,...
Conference Paper
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The affordances concept describes the possibilities for goal-oriented action that technical objects offer to specified users. This notion has received growing attention from IS researchers. However, few studies have gone beyond contextualizing parts of the concept to a specific setting – the tip of the iceberg. In this research-in-progress paper, w...
Article
Information systems must be used effectively to obtain maximum benefits from them. However, despite a great deal of research on when and why systems are used, very little research has examined what effective system use involves and what drives it. To move from use to effective use requires understanding an information system’s nature and purpose, w...
Article
A core activity in information systems development involves understanding the conceptual model of the domain that the information system supports. Any conceptual model is ultimately created using a conceptual-modeling (CM) grammar. Accordingly, just as high quality conceptual models facilitate high quality systems development, high quality CM gramm...
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Prior research has argued that use of optional properties in conceptual models results in loss of information about the semantics of the domains represented by the models. Empirical research undertaken to date supports this argument. Nevertheless, no systematic analysis has been done of whether use of optional properties is always problematic. Furt...
Article
Organizations often provide workers with knowledge management systems to help them obtain knowledge they need. A significant constraint on the effectiveness of such systems is that they assume workers know what knowledge they need (they know what they don't know) when, in fact, they often do not know what knowledge they need (they don't know what t...
Conference Paper
This essay situates measurement in its larger context. Relying on some basic concepts from formal logic, the essay shows that current conceptions of "measurement issues" comprise just a subset of the larger universe of issues concerning measurement. New issues, going beyond the current conceptions, are identified such as the need for attention also...
Article
Researchers have long known that research methods influence construct measurements and that this influence, or method bias, can lead to false conclusions. Despite much work in the methodological literature on specific aspects of method bias, such as common method bias and self-report bias, the meaning of method bias remains unclear, and there is no...
Article
Conceptual modeling grammars are used to create scripts that represent someone’s perception, or some group’s negotiated perception, of domain semantics. For many years, researchers have evaluated conceptual modeling grammars to determine ways that they can be improved. One way to evaluate them is to empirically evaluate the strengths and weaknesses...
Conference Paper
Conceptual modelling (CM) involves analysts working with domain experts to create a representation of a domain called a conceptual model. We address two issues in CM research. The first deals with the semantics that conceptual models convey. We propose guidelines for how analysts can reflect the semantics of a "role" in a conceptual model using the...
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At the present time, most people limit their use of government websites to downloading and printing forms while relying on other modes of communication (such as phone, face-to-face, and mail) for important transactions with the government. Many factors contribute to peoples' reluctance to use online government tools. Privacy and security concerns a...
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Individuals can often use conceptual models to learn about the business domain to be supported by an information system. We investigate the extent to which such models can help novices (i.e., individuals who lack knowledge in the business domain and in conceptual modeling) to obtain an understanding of the domain codified in the model. We focus on...
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A major impediment to accurate information retrieval from the World Wide Web is the inability of search engines to incorporate semantics in the search process. This research presents a methodology, CONQUER (CONtext-aware QUERy processing), that enhances the semantic content of Web queries using two complementary knowledge sources: lexicons and onto...
Article
The objective of this paper is to contribute to a deeper understanding of system usage in organizations by examining its multilevel nature. Past research on system usage has suffered from a levels bias, with researchers studying system usage at single levels of analysis only (e.g., the individual, group, or organizational level). Although single-le...
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Benbasat and Barki (2007) argue that TAM has been both a blessing and curse for the IS field and they detail reasons why this is the case. Our response to their critique is to highlight areas of agreement, disagree with one of their assertions, and extend their thinking along another, related line. Specifically, we agree that some TAM constructs, n...
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Although DeLone, McLean and others insist that system usage is a key variable in information systems research, the system usage construct has received little theoretical scrutiny, boasts no widely accepted definition, and has been operationalized by a diverse set of unsystematized measures. In this article, we present a systematic approach for reco...
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TAM specifies a pathway of technology acceptance, from external variables to beliefs, attitudes, and system usage. We tested one of its assumptions that the ‘perceived ease-of-use’ and ‘perceived usefulness’ constructs fully mediate the influence of external variables on usage behaviors. Using a survey of 125 employees of a U.S. Government agency w...
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During the early phase of systems development, systems analysts often conceptualize the domain under study and represent it in one or more conceptual models. One of the most important, yet elusive roles of conceptual models is to increase analysts understanding of a domain. In this paper, we evaluate the ability of the good decomposition model (GDM...
Article
A suite of metrics is proposed to assess the quality of an ontology. Drawing upon semiotic theory, the metrics assess the syntactic, semantic, pragmatic, and social aspects of ontology quality. We operationalize the metrics and implement them in a prototype tool called the Ontology Auditor. An initial validation of the Ontology Auditor on the DARPA...
Article
A critical assumption of the Technology Acceptance Model (TAM) is that its belief constructs - perceived ease of use (PEOU) and perceived usefulness (PU) - fully mediate the influence of external variables on IT usage behavior. If this assumption is true, researchers can effectively "assume away" the effects of broad categories of external variable...
Article
A critical assumption of the Technology Acceptance Model (TAM) is that its belief constructs - perceived ease of use (PEOU) and perceived usefulness (PU) - fully mediate the influence of external variables on IT usage behavior. If this assumption is true, researchers can effectively "assume away" the effects of broad categories of external variable...
Conference Paper
Many queries processed on the World Wide Web do not return the desired results because they fail to take into account the context of the query and information about user's situation and preferences. In this research, we propose the use of user profiles as a way to increase the accuracy of web pages returned from the Web. A methodology for creating,...
Article
Although the system usage construct has a central place in information systems (IS) research, there has been little discussion to date about how it should be measured. Usage is most commonly measured by self- reported questionnaire data, and, on occasion, interview reports, computer logs, or independent observation. Some researchers have found that...
Conference Paper
Full-text available
As the World Wide Web continues to grow, so does the need for effective approaches to processing users’ queries that retrieve the most relevant information. Most search engines provide the user with many web pages, but at varying levels of relevancy. The Semantic Web has been proposed to retrieve and use more semantic information from the web. Howe...
Conference Paper
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The technology acceptance model (TAM) predicts whether users will ultimately use software applications based upon causal relationships among belief and attitudinal constructs that influence usage behavior. Electronic mail, or email, is a collaborative technology available to virtually all members of an organization, and typically, there are alterna...
Article
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Systems analysts use conceptual models to help designers, users, and other stakeholders reach a shared understanding of a domain. Despite their importance in practice, research indicates that users and designers frequently find conceptual models difficult to understand. Recently, researchers have used theories of the structure and behavior of the r...
Article
Conceptual modeling is an important task undertaken during the systems development process to build a representation of those features of an application domain that are important to stakeholders. In spite of its importance, however, substantial evidence exists to show that it is not done well. Designers often provide incomplete, inaccurate, or inco...
Conference Paper
Full-text available
This panel considers a number of contentious issues in the conduct of experimental research on conceptual modeling. The panelists will present a range of perspectives on the issues to encourage audience input and discussion.
Article
Although there has been a great deal of research on why individuals adopt and use information systems, there is little research on what it takes for individuals to use information systems effectively. Motivated by the view that much of the impacts of information systems stem from how they are used, we propose a model to explain the nature and drive...

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