Andreas Janson

Andreas Janson
University of St.Gallen

Dr.
researching decision making on digital platforms | user assistance | digital learning | facilitating effective use

About

123
Publications
31,237
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733
Citations
Introduction
Currently working on basic and applied research projects on smart personal assistants, smart services, affordances and concepts to influence user behavior (such gamification and nudging).

Publications

Publications (123)
Conference Paper
The goals of design science research (DSR) projects are to generate novel and useful artifacts and to produce rigorous and generalizable design knowledge. Often, DSR projects are conducted in collaborative, interdisciplinary project teams. Different disciplinary approaches to codifying design knowledge result in challenging project interactions. To...
Conference Paper
Full-text available
With this paper, we examine the use of data analytics for crisis management in automotive procurement departments. Possible business values of data analytics were part of numerous research approaches. Nevertheless, automotive manufacturers are repeatedly confronted with supply chain disruptions. Procurement departments have a central role within su...
Article
Novel technologies such as smart personal assistants integrate digital services into everyday life. These services use personal data to offer personalized services. While they are subject to special data protection regulations at the time of development, there are few guidelines describing the transition from legal requirements to implementation. T...
Article
Full-text available
Online training to improve problem-solving skills has become increasingly important in management learning. In online environments, learners take a more active role which can lead to stressful situations and decreased motivation. Gamification can be applied to support learner motivation and emotionally boost engagement by using game-like elements i...
Conference Paper
Full-text available
Although conversational agents (CA) are increasingly used for providing purchase recommendations, important design questions remain. Across two experiments we examine with a novel fluency mechanism how recommendation modality (speech vs. text) shapes recommendation evaluation (persuasiveness and risk), the intention to follow the recommendation, an...
Conference Paper
Innovation is one of the most important antecedents of a company's competitive advantage and long-term survival. Prior research has alluded to teamwork being a primary driver of a firm's innovation capacity. Still, many firms struggle with providing an environment that supports innovation teams in working efficiently together. Thereby, a team's fai...
Conference Paper
Full-text available
Designing for system trustworthiness promises to address challenges of opaqueness and uncertainty introduced through Machine Learning (ML)-based systems by allowing users to understand and interpret systems’ underlying working mechanisms. However, empirical exploration of trustworthiness measures and their effectiveness is scarce and inconclusive....
Technical Report
Full-text available
Please quote as: Weinert, T.; Thiel de Gafenco, M.; Billert, M. S.; Janson, A.; Klusmeyer, J.; Leimeister, J. M. (2022). Handlungsbroschüre. Ko-Kreative Entwicklung von Lernmaterialien im Arbeitsprozess in der Fertigungsindustrie-Eine anwenderzentrierte Betrachtung. Kassel: Kassel University Press. ISBN: 978-3-7376-1054-4.
Article
Full-text available
Intelligent agents (IAs) are permeating both business and society. However, interacting with IAs poses challenges moving beyond technological limitations towards the human-computer interface. Thus, the knowledgebase related to interaction with IAs has grown exponentially but remains segregated and impedes the advancement of the field. Therefore, we...
Conference Paper
Full-text available
The goal of design science research is the generation of novel artifacts. Thereby DSR projects generate valuable design knowledge, thus, underscoring the importance to codify of design knowledge for achieving scientific progress. The research community observes that DSR projects generate a large amount of design knowledge, but the developed knowled...
Chapter
Full-text available
Zusammenfassung Durch die Digitalisierung werden immer mehr Technologien entwickelt. Dabei gewinnt die soziotechnische Systementwicklung zunehmend an Bedeutung, in deren Rahmen nicht nur das technische System isoliert betrachtet wird, sondern auch der Nutzer und sein Umfeld. Insbesondere bei der Entwicklung rechtsverträglicher Systeme stehen Entwic...
Chapter
Full-text available
Zusammenfassung Die Digitalisierung verändert unsere Gesellschaft, die Art wie wir miteinander kommunizieren und wie wir arbeiten. Dabei birgt Digitalisierung nicht nur Vorteile, sondern führt auch dazu, dass jedes Individuum durch sein Agieren in der digitalen Welt Datenspuren hinterlässt. Diese Daten werden gesammelt, aggregiert und ausgewertet,...
Conference Paper
Full-text available
Today’s servitized and digitalized society has significant implications for the economic system as value creation increasingly shifts towards digital services. Organizations are increasingly relying of artificial intelligence, which enables them to operate with novel technological artifacts like conversational agents (CA). These human-like AI-drive...
Conference Paper
Full-text available
Driven by circumstances like the global pandemic many learners and educators realize the importance and value of self-regulated digital learning. To better support self-regulated learning, conversational agents have become more relevant. Conversational agents can act as tutor or as learning mate for learners. Although conversational agents have pot...
Article
Full-text available
The increasing digitalization and automatization in the manufacturing industry as well as the need to learn on the job has reinforced the need for much more granular learning, which has not yet impacted the design of learning materials. In this regard, granular learning concepts require situated learning materials to support self-directed learning...
Conference Paper
Full-text available
Design science projects are of great interest in information systems (IS) research. Typically, design-oriented projects generate valuable design knowledge through the design and possible instantiation of artifacts. Although designing novel artifacts and accumulating design knowledge is common practice in IS, there is still limited shared knowledge...
Conference Paper
Full-text available
Beyond AI-based systems' potential to augment decision-making, reduce organizational resources, and counter human biases, unintended consequences of such systems have been largely neglected so far. Researchers are undecided on whether erroneous advice acts as an impediment to system use or is blindly relied upon. As part of an experimental study, w...
Conference Paper
Full-text available
Voice assistants are a novel class of information systems that fundamentally change human-computer interaction. Although these assistants are widespread, the utilization of these information systems is oftentimes only considered on a surface level by individuals. In addition, prior research has focused predominantly on initial use instead of lookin...
Conference Paper
Full-text available
Since the emergence of conversational agents, this technology has seen continuous development and research. Today, advanced conversational agents are virtually omnipresent in our everyday lives. Albeit the numerous improvements in their conversational capabilities, breakdowns are still a persistent issue. Such breakdowns can result in a very unplea...
Article
Full-text available
Zusammenfassung Digitales Lernen ist ein zentraler Bestandteil der heutigen Bildungslandschaft geworden. Insbesondere Lernvideos haben in den letzten Jahren deutlich an Popularität gewonnen und Plattformen wie YouTube sind heute ein fester Bestandteil von Lernprozessen. Bildungseinrichtungen haben diese Entwicklung erkannt und Lernvideos in ihre Le...
Chapter
Full-text available
Higher legal standards with regards to data protection of individuals such as the European General Data Protection Regulation (GDPR) increase the pressure on developing lawful technologies. The development requires feedback from stakeholders such as legal experts that lack technical knowledge but are required to understand IT artifacts. As a soluti...
Chapter
Full-text available
Driven by technological advances, smart personal assistants (SPA) have gained importance in human–computer interaction. SPA can influence user behavior and persuade users to reach a specific outcome. However, users often lack the motivation to interact with SPA. One way to support this interaction is persuasive system design – considering concepts...
Conference Paper
Full-text available
Persuasive designs, including gamification and digital nudging, have become well renowned during the last years and have been implemented successfully across different sectors including education, e-health, e-governance, e-finance and general information systems. In this regard, persuasive design can support desirable changes in attitude and behavi...
Conference Paper
Full-text available
Argumentation is an omnipresent foundation of our daily communication and thinking. The ability to form convincing arguments is not only the fundament for persuading an audience of novel ideas but also plays a major role in strategic decision-making, negotiation, and productive civil discourse. However, students often struggle to develop argumentat...
Chapter
Digital nudging is a promising approach from behavioral economics. In decisions where individuals tend to struggle, nudges can support users of digital systems by aligning their behavior with their preferences. Despite their wide use, most digital nudges are designed to support the intended behavior from the perspective of a company while neglectin...
Chapter
Full-text available
Higher legal standards with regards to the data protection of individuals such as the General Data Protection Regulation (GDPR) are increasing the pressure on developers of IT artifacts. Typically, when developing systems, we subsequently evaluate them with users to elaborate aspects such as user experience perceptions. However, nowadays, other eva...
Article
Full-text available
In recent years, using game concepts for educational purposes in digital environments has become continually more popular and relevant. Games can be used to motivate and engage users in regular system use and, in the end, support learners in achieving better learning outcomes. In this context, different kinds of game concepts exist, such as gamific...
Conference Paper
Full-text available
Voice assistants’ increasingly nuanced and natural communication bears new opportunities for user experiences and task automation while challenging existing patterns of human-computer interaction. A fragmented research field, as well as constant technological advancements, impede a common apprehension of prevalent design features of voice-based int...
Conference Paper
Full-text available
Gendered voice based on pitch is a prevalent design element in many contemporary Voice Assistants (VAs) but has shown to strengthen harmful stereotypes. Interestingly, there is a dearth of research that systematically analyses user perceptions of different voice genders in VAs. This study investigates gender-stereotyping across two different tasks...
Chapter
Full-text available
Die Digitalisierung verändert nicht nur unser privates, sondern auch unser Arbeitsleben. Immer mehr Daten über Individuen sind online verfügbar und werden für die Nutzung von bestimmten Online Services vorausgesetzt. Hierbei verlieren die Nutzenden oft den Überblick, wie und welche Daten sie von sich preisgeben. Dies birgt nicht nur das Risiko der...
Article
Full-text available
Several authors have illustrated the benefits of data in organizations. For realizing benefits, we see two major challenges for organizations. First, there are necessary investments, which have to be justified. Second, adequate data analytics competencies can be seen as enablers for realizing benefits. We aim to support organizations by showing rel...
Article
Full-text available
In the realm of smart services, smart personal assistants (SPAs) have become a popular medium for value co-creation between service providers and users. The market success of SPAs is largely based on their innovative material properties, such as natural language user interfaces, machine-learning-powered request handling and service provision, and a...
Conference Paper
Full-text available
Driven by technological advances, smart personal assistants (SPA) have gained importance in human–computer interaction. SPA can influence user behavior and persuade users to reach a specific outcome. However, users often lack the motivation to interact with SPA. One way to support this interaction is persuasive system design – considering concepts...
Conference Paper
Full-text available
Higher legal standards with regards to data protection of individuals such as the European General Data Protection Regulation (GDPR) increase the pressure on developing lawful technologies. The development requires feedback from stakeholders such as legal experts that lack technical knowledge but are required to understand IT artifacts. As a soluti...
Book
Full-text available
Im Rahmen des DFG-geförderten Projekts AnEkA „Anforderungs- und Entwurfsmuster zur rechtsverträglichen und qualitätszentrierten Gestaltung kontextsensitiver Applikationen“ wurden Anforderungs- und Entwurfsmuster für die Gestaltung rechtsverträglicher, aber gleichermaßen qualitätszentrierter smarter persönlicher Assistenten erstellt. Neben einem umf...
Conference Paper
Full-text available
Based on recent advances in Artificial Intelligence (AI), chatbots are now increasingly offered as an alternative source of customer service. For their uptake user trust in critical. However, little is known about how these interfaces fundamentally influence trust perceptions. In particular, it’s unclear what exactly causes perceptual differences -...
Article
Künstliche Intelligenz durchdringt immer stärker verschiedene Lebensbereiche und macht auch vor der beruflichen Bildung nicht halt. In diesem Zusammenhang gibt es derzeit vielfältige Diskussionen zur Rolle der menschlichen Intelligenz in zukünftigen Arbeitsprozessen und damit verknüpft Fragen zur Auswirkung auf die Aus- und Weiterbildung von Arbeit...
Article
Full-text available
The success of innovative teaching/learning approaches aiming to foster problem solving in management education depends on useful and easy-to-use IT components in the learning process. However, the complexity of problem solving in self-regulated learning approaches may overwhelm the learner and can lead to unsatisfying learning outcomes. Research s...
Conference Paper
Full-text available
Conversational agents (CAs) represent a paradigm shift in regards to how humans use information systems. Although CAs have recently attracted considerable research interest, there is still limited shared knowledge about the distinctive characteristics of CAs from a user experience-based perspective. To address this gap, we conducted a systematic li...
Conference Paper
Full-text available
The knowledge base related to user interaction with conversational agents (CAs) has grown dramatically but remains segregated. In this paper, we conduct a systematic literature review to investigate user interaction with CAs. We examined 107 papers published in outlets related to IS and HCI research. Then, we coded for design elements and user inte...
Chapter
Alexander Roßnagel celebrated his 70th birthday on September 13, 2020. The jubilee has shaped innovative research approaches in many areas of environmental and technology law. His interdisciplinary studies often include methodological advancements and combine specific design problems with important questions of fundamental rights and social coopera...
Conference Paper
Full-text available
When using digital technologies, various data traces are left behind for collection, storage and analysis. Innovative solutions for information systems are needed that mitigate privacy risks and foster information privacy. One mechanism to achieve this is using privacy nudges. Nudges are a concept from behavioral economics to influence individual’s...
Chapter
Full-text available
Smart personal assistants (SPAs) are proliferating into our daily lives and are a ubiquitous platform for providing digital services. However, when designing such innovative IT artifacts, interdisciplinary domain knowledge is often needed. For example, SPAs utilize a plethora of sensors and cloud-based computation of data to deliver high-quality se...
Article
Full-text available
Gamification is a well-known approach that refers to the use of elements to increase the motivation of information systems users. A remaining challenge in gamification is that no shared understanding of the meaning and classification of gamification elements currently exists. This impedes guidance concerning analysis and development of gamification...
Article
Full-text available
Zusammenfassung Um die Gestaltung datenschutzgerechter Techniksysteme erproben zu können, bietet sich die Methode der Simulationsstudie an. Am Beispiel eines smarten persönlichen Lernassistenten zeigt der Beitrag, wie mit Hilfe einer Simulationsstudie die Systemgestaltung unter Einsatz von Anforderungs- und Entwurfsmustern in sozialer Aktion überpr...
Article
Full-text available
Zusammenfassung In der Entwicklung informationstechnischer Systeme entstehen oft Zielkonflikte, die durch Gestaltung der Systeme aufgelöst werden müssen. Hierfür fehlt es Entwicklern, insbesondere bei Konflikten zwischen Rechtsverträglichkeit und Dienstleistungsqualität, oft an dem notwendigen Wissen und der erforderlichen Gestaltungserfahrung. Hie...
Article
Full-text available
Zusammenfassung Bei der Entwicklung smarter persönlicher Assistenten können Anforderungsmuster helfen, die oftmals konfliktären Anforderungen zu systematisieren und miteinander in Einklang zu bringen. Sie können wiederkehrende rechtliche und qualitative Anforderungen in einer für Entwickler verständlichen Form darstellen und so helfen, sie im Entwi...
Chapter
In den vergangenen Jahrzehnten ist China zu einer globalen Wirtschaftsmacht aufgestiegen, welche zum einen vielen ausländischen Unternehmen als Produktionsstandort dient und zum anderen einen wichtigen Absatzmarkt für Produkte und Dienstleistungen darstellt. Um in einer globalisierten Welt erfolgreich zu sein, sind viele Unternehmen darauf angewies...
Chapter
Die Nutzung von Smartphones, Tablets und Notebooks steigt weltweit und ermöglicht es in der Aus- und Weiterbildung neue Wege zu gehen. Unter der Bezeich-nung des E-Learnings werden Informationstechnologie (IT)-gestützte Lerndienst-leistungen zusammengefasst, bei welchen der Lernende mit dem Lernmaterial digital auf unterschiedlichen Endgeräten inte...
Chapter
Das Verbundprojekt kuLtig ist als exploratives Forschungsvorhaben angelegt, in dem gestaltungsorientiert Lösungen für den Berufsbildungsexport entwickelt wurden. Dieses Vorgehen liegt im noch weitgehend unerforschten Untersuchungsbereich der IT-gestützten und kultursensitiven Lerndienstleistungsentwicklung begründet, für die eine theoretische Basis...
Chapter
Die Aus- und Weiterbildung ist einer der Schlüsselfaktoren, um die Produktivität von Individuen und damit Unternehmen zu steigern (Gupta und Bostrom 2013; Arthur et al. 2003). Vor dem Hintergrund einer lernerfolgsorientierten Aus- und Weiterbildung spielt der Einsatz von verschiedenen Technologien im Lehr-/ Lernszenario eine große Rolle. Üblicherwe...
Article
Full-text available
Zusammenfassung Die Arbeit in Industrieunternehmen verändert sich auf Grund der Digitalisierung grundlegend. Entwicklungen in der Automatisierungstechnik können in naher Zukunft einen Teil der Arbeit von Arbeitnehmenden ersetzen. Dadurch wird es notwendig sein, sich auf die sich schnell wechselnden Qualifikationsanforderungen aus diesem Digitalisie...
Article
Full-text available
Künstliche intelligente (KI)-Systeme erfreuen sich immer größerer Beliebtheit. Im Alltag erleben wir KI beispielsweise durch smarte persönliche Assistenten (SPAs), welche von Amazon, Google und Co. angeboten werden. Zwar haben diese KI-Systeme große Nutzungspotenziale, gleichzeitig gehen damit aber auch erhebliche Risiken einher, beispielsweise dat...
Conference Paper
Higher legal standards with regards to data protection of individuals such as EU-GDPR are increasing the pressure on developers of IT artifacts. This is especially prevalent when considering conversational speech agents (CSA) that are collecting data in new ways, and thus, are oftentimes producing conflicts with existing law regulations. For this p...
Preprint
Full-text available
This report summarizes the discussion in a panel session on gamification designs at the 2019 European Conference on Information Systems in Stockholm, Sweden. The panel explores a research agenda for gamification design. The "what, why, and how" are considered to analyze the current state of the art of gamification research. An adapted definition of...
Article
Full-text available
This report summarizes the discussion in a panel session on gamification designs at the 2019 European Conference on Information Systems in Stockholm, Sweden. The panel explores a research agenda for gamification design. The "what, why, and how" are considered to analyze the current state of the art of gamification research. An adapted definition of...
Conference Paper
Full-text available
Digital nudging in privacy has become more important to protect users of information systems while working with privacy-related data. Nudging is about altering a user’s behavior without forbidding any options. Several approaches exist to “nudge” users to change their behavior. Regarding the usage of digital privacy nudges, research still has to und...