Andreas HinderksUniversity of Applied Sciences and Arts Hannover · Faculty IV, Dept. of Computer Science
Andreas Hinderks
Professor
Working on UX Management
About
51
Publications
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Introduction
Andreas Hinderks holds a PhD in Computer Science by University of Sevilla. He has worked in various management roles as a Business Analyst and a programmer from 2001 to 2016. His focus lay on developing user-friendly business software. Currently, he is a freelancing UX Architect, Product Owner, and Business Analyst. He is involved in research activities dealing with UX questionnaires, measuring user experience and User Experience Management since 2011.
Publications
Publications (51)
Measuring the user experience (UX) of products, systems and services is individual depending on the research question. On the one hand, the user's goals and environment play a role in the subjective evaluation. On the other hand, different UX factors are relevant depending on the product. In this case, it is practical to have a questionnaire family...
Protocol of Prolific data collection of Alexa/Siri/Google Assistant evaluation in the UK/USA with UEQ+ Scales for Voice Quality
![Fig. 1. User Experience Management based on McKeown [18].](profile/Andreas-Hinderks/publication/378049131/figure/fig1/AS:11431281222821762@1707397200787/User-Experience-Management-based-on-McKeown-18_Q320.jpg)
Today’s users expect to be able to interact with the products they own without much effort and also want to be excited about them. The development of a positive user experience must therefore be managed. We understand management in general as a combination of a goal, a strategy, and resources. When applied to UX, user experience management consists...
As digital technologies advance, user experience (UX) has become crucial for software and services success. The User Experience Questionnaire Plus (UEQ+) is a flexible tool used to evaluate UX through questionnaires tailored to specific problems, yet a critical factor often overlooked is Trust. Trust, understood as a user's belief in a software's a...
As collaborative technologies become integral in both professional and leisurely settings, especially during the rise of remote work and digital communities due to COVID-19, understanding the user experience (UX) factors is critical. This study aims to explore the differential importance of these UX factors across professional and leisure contexts,...
User experience (UX) is a holistic concept. We conceptualize UX as a set of semantically distinct quality aspects. These quality aspects relate subjectively perceived properties of the user interaction with a product to the psychological needs of users. Not all possible UX quality aspects are equally important for all products. The main use case of...
User experience (UX) is an important quality in differentiating products. For a product team, it is a challenge to develop a good positive user experience. A common UX vision for the product team supports the team in making goal-oriented decisions regarding the user experience. This paper presents an approach to developing a shared UX vision. This...
Collaboration tools are heavily used in work, education, and leisure. Yet, what makes a good collaboration tool is not well researched. This study focuses on what users expect of collaboration tools by investigating how they are used and which UX aspects are important to users when using them. In a survey, 184 participants described their use of co...
Agile methods are used more and more frequently to develop products by reducing development time. Requirements are typically written in user stories or epics. In this paper, a new method called UX Poker is presented. This is a method to estimate the impact of a user story on user experience before development. Thus, there is the opportunity that th...
![Fig. 1. User Experience Management based on McKeown [12].](profile/Andreas-Hinderks/publication/360957416/figure/fig1/AS:1171693007568896@1656364790569/User-Experience-Management-based-on-McKeown-12_Q320.jpg)
Context
Software development companies use Agile methods to develop their products or services efficiently and in a goal-oriented way. But this alone is not enough to satisfy user demands today. It is much more important nowadays that a product or service should offer a great user experience—the user wants to have some positive user experience whil...
Context. Agile methods are increasingly being used by companies, to develop digital products and services faster and more effectively. Today's users not only demand products that are easy to use, but also products with a high User Experience (UX). Agile methods themselves do not directly support the development of products with a good user experien...
Voice user interfaces (VUIs) or voice assistants (VAs) such as Google Home or Google Assistant (Google), Cortana (Mircosoft), Siri (Apple) or Alexa (Amazon) are highly available in the consumer sector and present a smart home trend. Still, the acceptance seems to be culture-dependent, while the syntax of communication poses a challenge. So, there a...
Protocol for Exploring Voice Assistant Risks and Potential With Technology-based Users
Version 2.0 / 2020
ZUSAMMENFASSUNG Zur Messung der User Experience sind zahlreiche Fragebögen entwickelt worden. Einige von ihnen sind so konstruiert worden, dass sie einen Key Performance Indicator (KPI) berechnen. In diesem Beitrag sind wir der Forschungsfrage nachgegangen, ob die KPIs von etablierten Fragebögen miteinander vergleichbar sind. Zu Beantwortung dieser...
The UEQ+ is a modular framework for the construction of UX questionnaires. The researcher can pick those scales that fit his or her research question from a list of 16 available UX scales. Currently, no UEQ+ scales are available to allow measuring the quality of voice interactions. Given that this type of interaction is increasingly essential for t...
![Figure 2 The Quadrants of the IPA Plot [18].](profile/Andreas-Hinderks/publication/341996564/figure/fig2/AS:943316443074564@1601915574590/The-Quadrants-of-the-IPA-Plot-18_Q320.jpg)
In recent years, user experience questionnaires have established themselves to measure various aspects of User Experience (UX). In addition to these questionnaires, an evaluation tool is usually offered so that the results of a study can be evaluated in the light of the questionnaire. As a rule, the evaluation consists of preparing the data and com...
Systematic Literature Reviews (SLRs) have established themselves as a method in the field of software engineering. The aim of an SLR is to systematically analyze existing literature in order to answer a research question. In this paper, we present a tool to support an SLR process. The main focus of the SLR tool (https://www.slr-tool.com/) is to cre...
Klein, A. M., Hinderks, A. Schrepp, M. and Thomaschewski, J., (2020) describe the construction of three scales to measure UX aspects specific to voice systems and how these can be used in the UEQ+ framework (Schrepp & Thomaschewski, 2019) to measure UX of such systems. This research report gives detailed information about data analysis done for VUI...
To be successful, interactive products need to fulfil user expectations and create a positive user experience (UX). An established method to measure UX involves questionnaires. What we aim in this paper is to present a list of user experience and usability questionnaires and its applicability for different digital products. A total of 13 questionna...
User Experience Questionnaire is a common and valid method to measure the User Experience (UX) for a product or service. In recent years, these questionnaires have established themselves to measure various aspects of UX. In addition to the questionnaire, an evaluation tool is usually offered so that the results of a study can be evaluated in the li...
Decisions in Companies are made typically by using a number of entirely different key figures. A user experience key figure is one of many important key figures that represents one aspect of the success of the company or its products. What we aim in this article is to present to those responsible for a product a method of how a user experience key...
Agile methods are used more and more frequently to develop products to reduce development time. However, for developing desirable products with good user experience, Agile methods alone are not enough. This Ph.D. thesis explores how an iterative and incremental process model in the context of Agile methods must be designed in order to manage and im...
The formula described here is to combine for every participant the value and assessed importance of each UEQ scale. Therefore, we calculated for each participant the relative importance of each scale and multiplied this with the value of the UEQ scale. This allows to generate a meaningful UX KPI based on the UEQ, that we have named UEQ KPI. The ste...
To enable an interactive product to provide adequate user experience (UX), it is important to ensure the quantitative measurability of this parameter. The User Experience Questionnaire (UEQ) is a well-known and popular method for such a UX measurement. One of the key features of this questionnaire is a benchmark that helps to interpret measurement...
Zusammenfassung UX-Fragebögen werden oft eingesetzt, um die User Experience eines Produktes zu ermitteln. Etabliert haben sich im deutschsprachigen Raum einige Fragebögen, die einen unterschiedlichen Bekanntheits-grad haben und in der Praxis oftmals aufgrund der Bekanntheit verwendet werden. In diesem Beitrag werden die Dimensionen der etablierten...
Zusammenfassung Bei der Konstruktion von User Experience Fragebögen werden verschiedene statistische Me-thoden angewendet. Eine weit verbreitete Methode ist die Faktorenanalyse. Diese kann sowohl bei der Konstruktion als auch als Bestätigung des Faktorenmodells eines Fragebogens dienen. In diesem Beitrag werden wir einen Überblick über den Einsatz...
Wir untersuchen drei verbreitete Anwendungen (Whatsapp, Netflix, Moodle) mit drei im deutschsprachigen Raum häufig verwendeten UX Fragebögen (VISAWI, meCUE, UEQ). Ziel ist die Beziehung der Skalen dieser Fragebögen näher zu untersuchen. Überraschenderweise zeigte sich, dass die Korrelationen der Skalen innerhalb eines Fragebogens stets deutlich höh...
In diesem Evaluationsbericht sind die detaillierten Ergebnisse einer Studie mit drei verschiedenen UX Fragebögen und drei Testobjekten dargestellt.
In dieser Studie sollten UX Fragebögen miteinander verglichen werden, die sowohl in einer deutschen Version frei zur Verfügung stehen als auch über die notwendigen Auswertetools verfügen. Wir haben den...
In many companies, decisions are mostly made based on the key figures, such as turnover, profit, employee satisfaction, or the Net Promoter Score (NPS). Managers are accustomed to information being summarized and available via key figures. This leads to the demand for the user experience to also be mapped in a single KPI (UX KPI).
Our main goal i...
Langwierige Diskussionen, bei denen sich die beteiligten Personen über einzelne Aspekte eines Designs nicht einigen können, sind für erfahrene UX-Professional nichts Neues. Solche Konflikte sind in der Regel kraft- und zeitraubend. Diese Konflikte resultieren oft aus unterschiedlichen Einschätzungen bzgl. der Wichtigkeit bestimmter Qualitätseigensc...
Um die User Experience einzelner Produkte zu verbessern stehen bereits einige Methoden zur Verfügung. Möchten wir aber alle Produkte verbessern, müssen wir unseren Blick auf die herstellende Organisation richten. Dabei stellt sich die Frage, wie wir die UX-Kompetenz einer ganzen Organisation verbessern können. Gemeinsam mit den Teilnehmern suchen w...
Manager sind daran gewöhnt, Informationen zu wichtigen Aspekten der aktuellen Unternehmenssituation in einer einzigen Kennzahl (KPI) zusammenzufassen, z.B. Umsatz oder Gewinn. Das führt naturgemäß zum Wunsch, auch bezüglich User Experience (UX) eine solche Kennzahl zu nutzen. Andererseits ist UX ein multidimensionales Konstrukt. Damit eine gute UX...
Der User Experience Questionnaire (UEQ) ist ein weit verbreiteter Fragebogen zur Messung der subjektiv wahrgenommenen User Experience. Der Fragebogen ist mit 3-5 Minuten Zeitbedarf schon recht effizient, aber für einige spezielle Anwendungsszenarien noch zu aufwändig. Wir beschreiben in diesem Beitrag die Erstellung einer Kurzversion des UEQ mit nu...
Many products are developed for an international audience. But product design is typically done by a small group of designers, which is often homogeneous concerning their cultural background. In addition, the adaption of products to different cultural contexts is an expensive exercise and is thus in most cases not even considered in the product pla...
Products should guarantee a sufficiently high user experience for all intended user groups. A good user experience means not only that it is sufficient to allow users to work effectively and efficiently with a product, but also that non-task-related quality aspects need to be considered. To attain various levels of user experience thus requires an...
Questionnaires are a cheap and highly efficient tool for achieving a quantitative measure of a product’s user experience (UX). However, it is not always easy to decide, if a questionnaire result can really show whether a product satisfies this quality aspect. So a benchmark is useful. It allows comparing the results of one product to a large set of...
The user experience questionnaire (UEQ) is a widely used questionnaire to measure the subjective impression of users towards the user experience of products. The UEQ is a semantic differential with 26 items. Filling out the UEQ takes approximately 3-5 minutes, i.e. the UEQ is already reasonably efficient concerning the time required to answer all i...
Der Mehrwert dieser Masterarbeit lässt sich in drei Bereiche zusammenfassen. Erstens wurde ein Fragebogen mit den Dimensionen Vertrauen, Attraktivität, Steuerbarkeit und Durchschaubarkeit entwickelt. Zweitens wurde eine Methode vorgestellt, mit der die Faktorenanalyse iterativ eingesetzt wird, um ein bessere Aussage bezüglich des Faktorenmodells un...
Zusammenfassung Fast alle aktuell verwendeten Fragebögen zur Messung von Usability bzw. User Experience basieren auf faktorenanalytischen Verfahren. Bei der Durchführung der Faktorenanalyse ist unter anderem die Größe der Stichproben von Bedeutung. Zur besseren Interpretation der gängigen Empfehlungen über die Stichprobengröße wurde ein Algorithmus...
Fragebögen erlauben es, die User Experience eines Produkts sehr effizient zu messen. Speziell bei Online-Fragebögen ist der notwendige Zeitaufwand für die Datenerhebung minimal, so dass sehr viele Nutzer befragt werden können. Bei der Anwendung eines Fragebogens gibt es aber auch einige Fallstricke, die den Erfolg einer Evaluation gefährden können....
Kinder und Jugendliche sind eine relevante Zielgruppe für viele Produkte. Etablierte Fragebögen zur Messung der User Experience werden in der Regel mit Erwachsenen entwickelt und validiert und setzen daher ein gewisses Ausmaß an Sprachverständnis und Abstraktionsvermögen voraus. Bei der Anwendung mit Kindern und Jugendlichen können sich hier Proble...
A good user experience is central for the success of interactive products. To improve products concerning these quality aspects it is thus also important to be able to measure user experience in an efficient and reliable way. But measuring user experience is not an end in itself. Several different questions can be the reason behind the wish to meas...
Die UX-Branche befindet sich aktuell in einem Reifeprozess. User eXperience (UX) Services verändern sich hin zu einer industrialisierbaren Standarddienstleistung. Dies hat Auswirkungen auf das Berufsbild des UX-Professionals, da sich die Branchenteilnehmer zunehmendem Kommoditisierungsdruck ausgesetzt sehen. Um dem herrschenden Wandel zu begegnen h...
Der User Experience Questionnaire (UEQ) ist ein etablierter Fragebogen zur Messung
des Nutzungserlebens, der als semantisches Differential mit 26 Gegensatzpaaren realisiert
ist. Fragebögen dieses Typs setzen ein genaues Verständnis der verwendeten Items
durch die befragten Personen voraus. Beim Einsatz des UEQ zur Befragung von jugendlichen
Nutzern...
Unternehmen können heute nicht mehr ohne speziell entwickelte Unternehmenssoftware arbeiten. Obwohl eine sehr hohe Anzahl derartiger Softwareprodukte am Markt vorhanden ist, sind die Erfahrungen der Benutzer meist nicht positiv, da zum Beispiel die Gebrauchstauglichkeit nicht optimal erfüllt wird. Der Benutzer kann das Softwareprodukt nicht optimal...
Questions
Questions (3)
There are may UX maturity models based on the personal experience of the author. But I think that this is not a reliable model. I'm searching for a model based on empirical data or other research methods.
I'm working on analysing data from a questionnaire by doing the factorial analysis. The test object was an ERP Software. The question is: When do I use PCA and when Maximum Likelihood? Is there a difference? I know, PCA does not differentiate between common and unique variance, Maximum Likelihood does. But can I use Maximum Likelihood for software products?
There are many ways to measure user experience and/or the usability of a software product. Expert reviews, questionnaires, etc. but which is the best way to measure?
