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Introduction
Publications
Publications (70)
Developing and operating AI systems based on machine learning (ML) has unique challenges that render traditional practices inappropriate (e.g., managing data drift). To that end, MLOps emerged as a novel paradigm for managers and teams to develop and operate such ML systems successfully. Organizations currently employ different maturity levels for...
This study proposes that actors' perceptions of digital transformation (DT), constructed through technological frames, can explain organizational tensions that firms experience during DT initiatives. We conducted a qualitative case study with a large manufacturer over 12 months, analyzing how different hierarchical employee groups' technological fr...
The predominant use of private cars is the root of several problems like traffic congestion and air pollution in cities worldwide. While it is generally believed that mobility apps as part of smart city initiatives can help influence mobility choices in favor of public transport, there is not much empirical evidence for this. This study used a choi...
Most manufacturing firms that undergo digital transformation fail to seize the expected benefits. A key reason is that those firms fail to extend their identity of operational excellence with a digital service provider identity, leading to tensions at the interface-the product. Although research has addressed individual aspects of organizational id...
The increasing importance of digital platforms on creating and consuming value is undisputed. Digital platforms integrate and orchestrate an ecosystem of autonomous actors to co-create value instead of relying solely on internal innovation capabilities. The platform owner provides digital affordances through boundary resources that an ecosystem of...
The success of mergers & acquisitions (M&A) depends on the buyer's adequate due diligence (DD) assessment of the target firm. Assessing the target's IT-enabled processes recently emerged as a novel information technology DD (IT DD) responsibility. However, it remains unclear how to operationalize and conduct the process assessment in IT DD. To addr...
As a result of the rural exodus over the last decades, unused vacancies in rural areas are at risk of falling into disrepair. Given the current trends of flexible workplaces and people returning to rural areas, their repurposing as coworking spaces (CWSs) by entrepreneurs poses a potential for sustainable future-oriented workplace solutions. Howeve...
Low-code development platforms (LCDPs) offer organizations the potential to reassign time-intensive software development tasks from professional to citizen developers, freeing up resources for professionals while empowering domain experts. However, while software can be rapidly built through citizen development (CDD), organizations must look beyond...
Digital platform ecosystems increasingly dominate the enterprise software domain, and the persistence of platforms depends on the sustained engagement of complementors. However, there is a limited understanding of its antecedents, complementors' evaluation of antecedents and the manifestations and dynamic changes of complementors' engagement. There...
The urgency of global climate change is becoming increasingly evident, but prevailing mobility patterns in developed countries still cause severe environmental damage. Therefore, developed countries need to change their mobility patterns fundamentally, such as modal changes to public transportation instead of private car use. Digital nudging in dig...
Platform governance can contribute to the overall success of an ecosystem; however, what factors influence governance decisions remains to be understood. We propose that platform owners define and implement platform governance following their unique structure of ownership as digital platforms may be owned by a single, or many independent intermedia...
The urgency of climate change is evident worldwide, but current mobility patterns still cause severe environmental damage. The largest share of these mobility-related problems is caused by everyday private car use, such as commuting. One way to change mobility patterns is through digital nudging in the form of trip recommendations to increase commu...
When presented with the latest statistics on global warming, it becomes evident that ecological sustainability will be equally important as economic sustainability for companies. A new wave of start‐ups shows that ecological sustainability can be integral to a business model (BM) without compromising economic success. Like start‐ups that designed t...
Big Data and primarily distributed stream processing systems (DSPSs) are growing in complexity and scale. As a result, effective performance management to ensure that these systems meet the required service level objectives (SLOs) is becoming increasingly difficult. A key factor to consider when evaluating the performance of a DSPS is CPU efficienc...
We need innovations that enable sustainable economies and sustainable private consumption to meet the grand challenges of the UN Sustainable Development Goals. As an essential source of innovation, startups play a crucial role in improving sustainability by creating innovative and sustainable products and services as part of their business models (...
As brick-and-mortar retail increasingly disappears while online retail flourishes, the customer experience (CX) becomes a critical source of competitive advantage. Customers expect the same information, personalization, and availability in a brick-and-mortar store as they do online. While digital technology enables such CXs and enhances the advanta...
Deploying Artificial Intelligence (AI) proves to be challenging and resource-intensive in practice. To increase the economic value of AI deployments, organizations seek to deploy and reuse AI applications in multiple environments (e.g., different firm branches). This process involves generalizing an existing AI application to a new environment, whi...
Inherent properties of digital technologies offer promising possibilities such as rapid scalability and exponential growth. However, we observe that firms pursuing digital transformation (DT) initiatives face difficulties in realizing these benefits, as they face competing organizational demands (tensions) in the DT context. By considering digital...
The success of many of the world’s most valuable companies is based on digital platform ecosystems (DPEs). Their performance depends on integrating autonomous, individually incentivized but highly entangled actors using digital platforms to cocreate values. Extant research uses numerous dependent variables to measure the performance of different ac...
Digital business model innovation (BMI) is critical to achieving and sustaining competitiveness in technology-driven environments. In those environments, firms must not only sense changes to identify opportunities but also effectively seize them in BMI. Therefore, sensing and seizing cannot be considered as isolated dynamic capabilities, but must b...
Zusammenfassung
Die Digitalisierung des Öffentlichen Gesundheitsdienstes (ÖGD) in Deutschland weist nach wie vor Defizite auf, was nicht zuletzt im Kontext der Pandemiebewältigung zu Problemen führte. Zur Bewältigung ihrer Aufgaben benötigen die etwa 400 deutschen Gesundheitsämtern, eine entsprechende Softwareausstattung, deren Bereitstellung auch...
Continuously innovating business models is necessary to leverage technological progress but remains a complex challenge for firms. Dynamic capabilities explain how organisations ensure long-term success by continuously transforming. Still, how continuous business model innovation unfolds and how dynamic capabilities might support remains understudi...
Der eGovernment MONITOR untersucht seit 2010 den Fortschritt der digitalen Transformation in Verwaltung und Staat in den D-A-CH-Ländern –seit 2021 auch im deutschen Bundesländer-vergleich. Im Fokus stehen dabei die Bekanntheit
und Akzeptanz von digitalen Verwaltungsleistungen bei den Bürger*innen und die Nutzung entsprechender Angebote. Mit Ablauf...
Due to the rapid growth of the tourism industry, associated effects like overcrowding, overtourism, and increasing greenhouse gas emissions lead to unsustainable development. A prerequisite for avoiding those adverse effects is the prediction of occupancy. The present study elaborates on the applicability and performance of various prediction model...
Artificial intelligence (AI) holds great potential for firms to create new business models and gain competitive advantages. While some pioneers are effectively leveraging AI, most firms are struggling to capitalize on the opportunities for value creation. Previous research has highlighted the performance benefits, success factors, and challenges of...
Competition between digital platforms is harder compared to non-platform businesses. Fierce platform competition reduces digital platforms' chances of success. Research has identified many aspects of digital platforms and their surrounding ecosystem that influence the success of digital platforms. This research is comprehensive but not integrated....
Digitization has arrived at the heart of global tourism. However, due to challenges such as climate change and overtourism, touristic destinations not only need to become more digital but also more sustainable. Although ever-increasing quantities of touristic data provide a growing basis for innovative digital solutions, destinations vary widely in...
The success of digital platforms can be attributed to the engagement of autonomous complementors as exemplified by e-commerce Content Management System (CMS) platforms such as WordPress and Shopify. Platform owners provide Platform Boundary Resources (PBRs) to stimulate and control complementor engagement. Despite the increasing scholarly interest...
Platform owners have an important role to play in the development and management of their digital platform ecosystems. In this study, we propose and conceptualize platform owner information capability (POIC) as a key instrument. First, we derive a comprehensive definition of information capabilities in traditional organizations by relying on organi...
In recent years, process mining has emerged as the leading big data technology for business process analysis. By extracting knowledge from event logs in information systems, process mining provides unprecedented transparency of business processes while being independent of the source system. However, despite its practical relevance, there is still...
IT artifacts as embodiments of digital technologies are perceived differently by different user groups-a characteristic denoted as the technology's interpretive flexibility. As emphasized in prior contributions, social and technological factors shape the different outcomes of the focal technology. What is less clear is how technology firms can mana...
Over recent years, attention to the urgency of climate change and creating a more sustainable future has risen significantly. However, many people still have not changed their behavior and gone greener even though they know about the severe consequences. Green information systems (IS) provides a promising research agenda to tackle environmental pro...
Partner management is an important success factor for digital platform ecosystems. It operationalizes the platform partner strategy, making far-reaching decisions concerning value co-creation and mitigating governance tensions. However, tools to support partner managers in their tasks have received little attention. Using design science research, w...
In einer immer mehr vernetzteren und komplexeren Welt gewinnen Geschäftsbeziehungen zunehmend an Bedeutung. Jedoch zeigen Beispiele aus dem IT-Outsourcing, dass diese Vorhaben vermehrt scheitern und somit hohe Trennungskosten verursachen. Neben harten Faktoren wie Service-Level-Agreements spielen insbesondere weiche, zwischenmenschliche Faktoren ei...
COVID-19 has created many constraint-related challenges for humans in general and organisations in particular. Specifically, businesses that require physical contact, such as mobility providers, have been severely impacted by the crisis. This paper reveals how mobility platforms and their ecosystem of actors have adapted faster than their non-platf...
Seit 2011 beleuchtet die Studie eGovernment MONITOR die Situation der digitalen Verwaltung in Deutschland, Österreich und der Schweiz. Sie erscheint unter der Schirmherrschaft von Dr. Markus Richter (Staatssekretär im BMI). Den Ausgangspunkt für die Untersuchung von Nutzung und Akzeptanz digitaler Behördenleistungen aus Sicht der BürgerInnen bildet...
While business process automation through information technology has progressed over the last decades, smart contracts have recently emerged as a promising new means of automation. However, in practice, the adoption of smart contract-based automation is in its infancy, raising the question if the technology genuinely offers a unique approach to pro...
KERN DER STUDIE: Seit 2011 beleuchtet die Studie jährlich die aktuelle E-Government-Situation in Deutschland. Seit 2012 werden Österreich und die Schweiz als Vergleichsländer herangezogen. Zentrale Inhalte sind Bekanntheit, Nutzung, Zufriedenheit und Nutzungsbarrieren sowie die Identifikation im Zusammenhang mit digitalen Behördengängen.
NEU: in d...
Although business model innovation (BMI) is essential to remaining competitive, many firms fail at it. A promising approach is building on reoccurring successful solutions – business model patterns (BMP) – as a blueprint for BMI. However, existing patterns face constraints subject to a high diversity and overlaps among patterns. In addition, litera...
Digital platform ecosystems are an omnipresent phenomenon. Compared to traditional modes of interaction, digital pltaforms rely on complementary produts and services that autonomous partners provide . However, adequate measures to assess the output of complementors are not readily available and lack theoretical grounding. Thus, the goal of this pap...
Blockchain technology enables new ways of organizing economic activities, reduces costs and time associated with intermediaries, and strengthens the trust in an ecosystem of actors. The impact of this seminal technology is reflected by an upcoming research stream and various firms that examine the potential uses of blockchain technology. While ther...
Companies that take advantage of digital platforms have rapidly gained a dominant position in their respective markets. While research on digital platforms yielded new insights into winner-take-all markets, envelopment, openness, or governance, no study provided a framework that integrates those aspects and links them to market dominance. We, there...
The EU is seeking to develop new regulatory frameworks for online privacy. This entails a complex set of tradeoffs, since regulatory policy must be informed by consumers' preferences, and if regulatory policy contravenes consumer preferences, regulators might need to explain the hidden sources of harm to consumers. To increase our understanding of...
In recent years, software platforms and their ecosystems have transformed entire industries, created new ones, and eradicated others. To remain competitive, traditional firms need to adapt to those changing conditions. However, there has only been sparse research on an ecosystem level about how firms with a Goods-Dominant logic that fosters value-i...
In recent years, process mining has emerged as the leading Big Data technology for business process analysis. By extracting knowledge from event logs readily available in information systems, process mining provides new ways to discover, monitor, and improve processes while being agnostic to the source system. Despite its undisputed practical relev...
A small number of dominant firms are increasingly controlling critical platforms. Critical platforms do not represent commodities; in contrast, they are critical to the global economy and social welfare, and they can threaten national competitiveness and sovereignty. For the European Union (EU), it is crucial to develop critical platforms to avoid...
Innovative business models generate competitive advantage and are becoming more important than innovative products or processes. Despite its importance, firms continuously fail to innovate business models. Reasons are inhibiting structures, cultures and missing resources or capabilities. Integrating external stakeholders can help to overcome these...
The success of sharing platforms such as Airbnb and Uber sparked interests in research, practice, and legislation in equal measures. However, studies about user roles on sharing platforms are very heterogeneous and have yet not dived into the theoretical complexity of these roles. In order to prevent incomparability of results and scattered theory...
The increasing importance of digital platforms is undisputed. Digital platforms integrate and orchestrate an ecosystem of autonomous actors to co-create value instead of relying solely on internal innovation capabilities. To achieve this, the platform owner provides digital affordances through boundary resources that an ecosystem of complementors c...
Digital platforms are an omnipresent phenomenon that challenges incumbents by changing how we consume and provide digital products and services. Whereas traditional firms create value within the boundaries of a company or a supply chain, digital platforms utilize an ecosystem of autonomous agents to co-create value. Scholars from various discipline...
In multiple research areas, scholars try to find determinants for business performance. Especially for entrepreneurship, this is of interest as failure rates are high. Qualitative research demonstrates that a firm’s business model influences its performance. However, research lacks large-scale quantitative studies to analyze if a firm’s applied bus...
Multi-sided platforms (MSPs) are one of the dominant designs of the digital age. However, prior research focuses mainly on established MSPs, leaving little insight into their emergence. We use the literature on technological trajectories and technology diffusion to derive four propositions that increase our understanding on the emergence of MSPs. T...
Moving beyond value creation in individual companies, firms have integrated customers, partners, and stakeholders in a mutual value co-creation process. Examples are platforms such as Apple’s App Store, where external developers use boundary resources provided on the platform to develop and share applications in an ecosystem. While value co-creatio...
https://www.e-fi.de/fileadmin/Innovationsstudien_2019/StuDIS_12_2019.pdf
Digitale Plattformen gehören zu den erfolgreichsten Geschäftsmodellen des aktuellen Jahrzehnts. So ist Apple, gemessen an der Marktkapitalisierung, eines der erfolgreichsten Unternehmen der Gegenwart. Plattformen wie der App Store haben maßgeblich zum Gesamterfolg des Unternehmens beigetragen. Auch in Bezug auf das Initial Public Offering (IPO) häl...
In saturated, product-oriented markets, services provide the potential for differentiation and growth. Innovating a firm's business model (BM) by adopting product service systems (PSSs) seems promising. However, research provides only limited insights on how manufacturing firms can innovate their BM towards offering PSSs. Literature lacks strategie...
The emergence of digital platforms disrupts the way we communicate, interact, and utilize services. We increasingly find ourselves in a world shifting away from Goods-Dominant (G-D) toward Service-Dominant (S-D) logic. One crucial aspect of this is the way we will use mobility in the future. In the past, we relied on goods in the form of privately...
The emergence of digital platforms changes the way how companies interact with their ecosystem. Successful platforms like Apple’s App Store utilize an ecosys-tem of third-party developers to drive innovation. Those platforms are expanding the sphere of influence beyond internal resources and capabilities by taking ad-vantage of a scalable ecosystem...
Mehrseitige Plattformen (MSPs) beeinflussen die ökonomische Landschaft und somit etablierte Industrien nachhaltig. Daher wird es immer wichtiger zu untersuchen, wie und warum diese Plattformen an wirtschaftlicher Relevanz gewinnen. Das Herzstück, um die Interaktion zwischen den beteiligten Parteien einer Plattform zu orchestrieren, ist die sogenann...
This contribution aims to shed light on the usage and application of different platform constructs within the context of IoT platforms. The motivation is that Information Systems (IS) scholars and practitioners use the term platform frequently as an unspecific or vague construct. Different research streams shape and influence the understanding of a...
Multi‐sided platforms (MSPs) continue to disrupt long‐established industries. Therefore, there is a growing popularity to scientifically examine how and why those platforms become more and more economically important. The centerpiece to orchestrate the interaction between the involved parties is the platform governance. While past studies concentra...
The number of refugees arriving in Europe has increased dramatically in 2015. While governments, initiatives, and volunteers have invested substantial effort into supporting refugees, an information deficit impedes the efficacy of this collaboration. Information platforms are used to tackle this information deficit. However, the onboarding process...
The concept of multi-sided platforms (MSPs) plays an important role in the environment of companies with internet-based business models. In the recent years several new platforms emerged and disrupted long-established companies. Prominent examples are Uber or Airbnb, challenging the taxi and accommodation industry. The centerpiece of MSPs is the pl...
