Andreas Hein

Andreas Hein
Technische Universität München | TUM · Department of Business Informatics

Dr.

About

43
Publications
46,143
Reads
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945
Citations

Publications

Publications (43)
Conference Paper
Full-text available
Artificial intelligence (AI) holds great potential for firms to create new business models and gain competitive advantages. While some pioneers are effectively leveraging AI, most firms are struggling to capitalize on the opportunities for value creation. Previous research has highlighted the performance benefits, success factors, and challenges of...
Conference Paper
Full-text available
Competition between digital platforms is harder compared to non-platform businesses. Fierce platform competition reduces digital platforms' chances of success. Research has identified many aspects of digital platforms and their surrounding ecosystem that influence the success of digital platforms. This research is comprehensive but not integrated....
Conference Paper
Full-text available
Digitization has arrived at the heart of global tourism. However, due to challenges such as climate change and overtourism, touristic destinations not only need to become more digital but also more sustainable. Although ever-increasing quantities of touristic data provide a growing basis for innovative digital solutions, destinations vary widely in...
Article
Full-text available
The success of digital platforms can be attributed to the engagement of autonomous complementors as exemplified by e-commerce Content Management System (CMS) platforms such as WordPress and Shopify. Platform owners provide Platform Boundary Resources (PBRs) to stimulate and control complementor engagement. Despite the increasing scholarly interest...
Article
Full-text available
In recent years, process mining has emerged as the leading big data technology for business process analysis. By extracting knowledge from event logs in information systems, process mining provides unprecedented transparency of business processes while being independent of the source system. However, despite its practical relevance, there is still...
Conference Paper
Full-text available
IT artifacts as embodiments of digital technologies are perceived differently by different user groups-a characteristic denoted as the technology's interpretive flexibility. As emphasized in prior contributions, social and technological factors shape the different outcomes of the focal technology. What is less clear is how technology firms can mana...
Conference Paper
Full-text available
Over recent years, attention to the urgency of climate change and creating a more sustainable future has risen significantly. However, many people still have not changed their behavior and gone greener even though they know about the severe consequences. Green information systems (IS) provides a promising research agenda to tackle environmental pro...
Conference Paper
Full-text available
Partner management is an important success factor for digital platform ecosystems. It operationalizes the platform partner strategy, making far-reaching decisions concerning value co-creation and mitigating governance tensions. However, tools to support partner managers in their tasks have received little attention. Using design science research, w...
Chapter
In einer immer mehr vernetzteren und komplexeren Welt gewinnen Geschäftsbeziehungen zunehmend an Bedeutung. Jedoch zeigen Beispiele aus dem IT-Outsourcing, dass diese Vorhaben vermehrt scheitern und somit hohe Trennungskosten verursachen. Neben harten Faktoren wie Service-Level-Agreements spielen insbesondere weiche, zwischenmenschliche Faktoren ei...
Article
Full-text available
COVID-19 has created many constraint-related challenges for humans in general and organisations in particular. Specifically, businesses that require physical contact, such as mobility providers, have been severely impacted by the crisis. This paper reveals how mobility platforms and their ecosystem of actors have adapted faster than their non-platf...
Research
Full-text available
Seit 2011 beleuchtet die Studie eGovernment MONITOR die Situation der digitalen Verwaltung in Deutschland, Österreich und der Schweiz. Sie erscheint unter der Schirmherrschaft von Dr. Markus Richter (Staatssekretär im BMI). Den Ausgangspunkt für die Untersuchung von Nutzung und Akzeptanz digitaler Behördenleistungen aus Sicht der BürgerInnen bildet...
Conference Paper
Full-text available
While business process automation through information technology has progressed over the last decades, smart contracts have recently emerged as a promising new means of automation. However, in practice, the adoption of smart contract-based automation is in its infancy, raising the question if the technology genuinely offers a unique approach to pro...
Research
Full-text available
KERN DER STUDIE: Seit 2011 beleuchtet die Studie jährlich die aktuelle E-Government-Situation in Deutschland. Seit 2012 werden Österreich und die Schweiz als Vergleichsländer herangezogen. Zentrale Inhalte sind Bekanntheit, Nutzung, Zufriedenheit und Nutzungsbarrieren sowie die Identifikation im Zusammenhang mit digitalen Behördengängen. NEU: in d...
Article
Full-text available
Although business model innovation (BMI) is essential to remaining competitive, many firms fail at it. A promising approach is building on reoccurring successful solutions – business model patterns (BMP) – as a blueprint for BMI. However, existing patterns face constraints subject to a high diversity and overlaps among patterns. In addition, litera...
Conference Paper
Full-text available
Digital platform ecosystems are an omnipresent phenomenon. Compared to traditional modes of interaction, digital pltaforms rely on complementary produts and services that autonomous partners provide . However, adequate measures to assess the output of complementors are not readily available and lack theoretical grounding. Thus, the goal of this pap...
Article
Full-text available
Blockchain technology enables new ways of organizing economic activities, reduces costs and time associated with intermediaries, and strengthens the trust in an ecosystem of actors. The impact of this seminal technology is reflected by an upcoming research stream and various firms that examine the potential uses of blockchain technology. While ther...
Conference Paper
Full-text available
Companies that take advantage of digital platforms have rapidly gained a dominant position in their respective markets. While research on digital platforms yielded new insights into winner-take-all markets, envelopment, openness, or governance, no study provided a framework that integrates those aspects and links them to market dominance. We, there...
Conference Paper
Full-text available
The EU is seeking to develop new regulatory frameworks for online privacy. This entails a complex set of tradeoffs, since regulatory policy must be informed by consumers' preferences, and if regulatory policy contravenes consumer preferences, regulators might need to explain the hidden sources of harm to consumers. To increase our understanding of...
Conference Paper
Full-text available
In recent years, software platforms and their ecosystems have transformed entire industries, created new ones, and eradicated others. To remain competitive, traditional firms need to adapt to those changing conditions. However, there has only been sparse research on an ecosystem level about how firms with a Goods-Dominant logic that fosters value-i...
Conference Paper
Full-text available
In recent years, process mining has emerged as the leading Big Data technology for business process analysis. By extracting knowledge from event logs readily available in information systems, process mining provides new ways to discover, monitor, and improve processes while being agnostic to the source system. Despite its undisputed practical relev...
Conference Paper
Full-text available
A small number of dominant firms are increasingly controlling critical platforms. Critical platforms do not represent commodities; in contrast, they are critical to the global economy and social welfare, and they can threaten national competitiveness and sovereignty. For the European Union (EU), it is crucial to develop critical platforms to avoid...
Conference Paper
Full-text available
Innovative business models generate competitive advantage and are becoming more important than innovative products or processes. Despite its importance, firms continuously fail to innovate business models. Reasons are inhibiting structures, cultures and missing resources or capabilities. Integrating external stakeholders can help to overcome these...
Conference Paper
Full-text available
The success of sharing platforms such as Airbnb and Uber sparked interests in research, practice, and legislation in equal measures. However, studies about user roles on sharing platforms are very heterogeneous and have yet not dived into the theoretical complexity of these roles. In order to prevent incomparability of results and scattered theory...
Conference Paper
Full-text available
The increasing importance of digital platforms is undisputed. Digital platforms integrate and orchestrate an ecosystem of autonomous actors to co-create value instead of relying solely on internal innovation capabilities. To achieve this, the platform owner provides digital affordances through boundary resources that an ecosystem of complementors c...
Article
Full-text available
Digital platforms are an omnipresent phenomenon that challenges incumbents by changing how we consume and provide digital products and services. Whereas traditional firms create value within the boundaries of a company or a supply chain, digital platforms utilize an ecosystem of autonomous agents to co-create value. Scholars from various discipline...
Conference Paper
Full-text available
In multiple research areas, scholars try to find determinants for business performance. Especially for entrepreneurship, this is of interest as failure rates are high. Qualitative research demonstrates that a firm’s business model influences its performance. However, research lacks large-scale quantitative studies to analyze if a firm’s applied bus...
Article
Full-text available
Multi-sided platforms (MSPs) are one of the dominant designs of the digital age. However, prior research focuses mainly on established MSPs, leaving little insight into their emergence. We use the literature on technological trajectories and technology diffusion to derive four propositions that increase our understanding on the emergence of MSPs. T...
Article
Full-text available
Moving beyond value creation in individual companies, firms have integrated customers, partners, and stakeholders in a mutual value co-creation process. Examples are platforms such as Apple’s App Store, where external developers use boundary resources provided on the platform to develop and share applications in an ecosystem. While value co-creatio...
Technical Report
https://www.e-fi.de/fileadmin/Innovationsstudien_2019/StuDIS_12_2019.pdf
Chapter
Digitale Plattformen gehören zu den erfolgreichsten Geschäftsmodellen des aktuellen Jahrzehnts. So ist Apple, gemessen an der Marktkapitalisierung, eines der erfolgreichsten Unternehmen der Gegenwart. Plattformen wie der App Store haben maßgeblich zum Gesamterfolg des Unternehmens beigetragen. Auch in Bezug auf das Initial Public Offering (IPO) häl...
Conference Paper
Full-text available
In saturated, product-oriented markets, services provide the potential for differentiation and growth. Innovating a firm's business model (BM) by adopting product service systems (PSSs) seems promising. However, research provides only limited insights on how manufacturing firms can innovate their BM towards offering PSSs. Literature lacks strategie...
Conference Paper
Full-text available
The emergence of digital platforms disrupts the way we communicate, interact, and utilize services. We increasingly find ourselves in a world shifting away from Goods-Dominant (G-D) toward Service-Dominant (S-D) logic. One crucial aspect of this is the way we will use mobility in the future. In the past, we relied on goods in the form of privately...
Chapter
Full-text available
The emergence of digital platforms changes the way how companies interact with their ecosystem. Successful platforms like Apple’s App Store utilize an ecosys-tem of third-party developers to drive innovation. Those platforms are expanding the sphere of influence beyond internal resources and capabilities by taking ad-vantage of a scalable ecosystem...
Chapter
Mehrseitige Plattformen (MSPs) beeinflussen die ökonomische Landschaft und somit etablierte Industrien nachhaltig. Daher wird es immer wichtiger zu untersuchen, wie und warum diese Plattformen an wirtschaftlicher Relevanz gewinnen. Das Herzstück, um die Interaktion zwischen den beteiligten Parteien einer Plattform zu orchestrieren, ist die sogenann...
Conference Paper
Full-text available
This contribution aims to shed light on the usage and application of different platform constructs within the context of IoT platforms. The motivation is that Information Systems (IS) scholars and practitioners use the term platform frequently as an unspecific or vague construct. Different research streams shape and influence the understanding of a...
Chapter
Full-text available
Multi‐sided platforms (MSPs) continue to disrupt long‐established industries. Therefore, there is a growing popularity to scientifically examine how and why those platforms become more and more economically important. The centerpiece to orchestrate the interaction between the involved parties is the platform governance. While past studies concentra...
Conference Paper
Full-text available
The number of refugees arriving in Europe has increased dramatically in 2015. While governments, initiatives, and volunteers have invested substantial effort into supporting refugees, an information deficit impedes the efficacy of this collaboration. Information platforms are used to tackle this information deficit. However, the onboarding process...
Conference Paper
Full-text available
The concept of multi-sided platforms (MSPs) plays an important role in the environment of companies with internet-based business models. In the recent years several new platforms emerged and disrupted long-established companies. Prominent examples are Uber or Airbnb, challenging the taxi and accommodation industry. The centerpiece of MSPs is the pl...

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Projects

Project (1)
Project
The eGovernment MONITOR is an ongoing series of international surveys delivering detailed findings on actual usage of e-government services, as well as the success factors and barriers of e-government adoption. The aim of this project is reflecting the user perspective in order to improve the nationwide adoption of e-government services especially in Germany. The study covers online public services including online tax filing as well as open government services like open data portals. Information on user preferences and user behavior is collected for each of these government contact types.