André Coners

• Prof. Dr.
• South Westphalia University of Applied Sciences

This study describes a training approach to enhance Business Process Management (BPM) capabilities through heterogeneous and inter-organizational consortia, aiding collaborative process optimization and automation. Traditional BPM education focuses on methodological and IT-related skills. However, the complexity and diversity of skills and experien...

When organizations implement information technology (IT) artifacts, they focus on intended functionalities. Misalignment between processes and organizational or individual goals can lead to unintended work practices. Users may actualize affordances that the artifact designer did not intend. As such, there is a potential tension between the goals us...

The benefits of reusing software and its prerequisites reach from faster implementation time to higher software quality and reduced maintenance effort through fewer artefacts to be maintained. However, in the context of BPM projects and automation, systematic reuse has not been adequately incorpo-rated, resulting in missed opportunities. This resea...

Zusammenfassung Die komplexen Strukturen der vorhandenen Krankenhaus-Patient*innen-Schnittstelle sowie zugehörige IT-Systeme, eingesetzte Speichermedien und die dezentralen Kontaktkanäle begründen häufig hohe administrative Aufwände im Gesundheitswesen. Diese Schnittstelle und die Kontaktkanäle für Patient*innen sind meist unabhängig voneinander or...

Process management has been around for about 100 years. However, it only became visible in German university teaching in the late 90s of the 20th century. Business process management (BPM), as offered in the curricula of business informatics and business administration, usually includes the design, implementation, and optimization of processes. In...

Over the past decade, process mining has emerged as a new area of research focused on analyzing end-to-end processes through the use of event data and novel techniques for process discovery and conformance testing. While the benefits of process mining are widely recognized scientifically, research has increasingly addressed privacy concerns regardi...

The consistent use and further development of digital enabling technologies has become the driving force and foundation of entrepreneurial success in recent decades. The identification of drivers and barriers for the use of these technologies involves a detailed identification and subsequent analysis of influencing factors, with a focus on the stud...

Robotic Process Automation (RPA) is a comparably new phenomenon in process digitalization and automation. Prior research has identified a clear need to analyze Critical Success Factors (CSF) for RPA. In this study, we set out to derive a corresponding framework. Based on a structured review of the literature and an analysis of 19 expert interviews,...

Public administration institutions increasingly use business process management (BPM) to innovate internal operations, increase process performance and improve their services. Research on private sector companies has shown that organizational culture may impact an organization's BPM and this culture is often referred to as BPM culture. However, sim...

Due to the pandemic, institutions of the health sector, especially public health departments, are facing major challenges in managing their processes. In a constantly changing environment, new and existing processes have to be adopted or implemented in the shortest possible time, while the process volumes to be managed are constantly increasing. In...

Zusammenfassung Krisen erfordern flexibles Handeln und schnelle Anpassungen sowohl von Menschen als auch von öffentlichen Institutionen. Die öffentliche Hand und insbesondere die deutschen Gesundheitsbehörden sind während der Covid-19-Pandemie, beginnend im März 2020, massiv herausgefordert. Die Bewältigung des teilweise exponentiell wachsenden Pro...

Although text mining has been successfully used in the educational sector for quite some time, its am switch to in the field of structuring teaching materials, is still unexplored regarding the learning objectivgesktop view contained therein. Our intention was therefore to use text mining to develop an approach to derive statements about the curren...

This article used case study research to explore the possibility of autonomous development of process automation, by the end user in healthcare. To this end, a qualitative case study was conducted to understand what factors influence the ease of use, intention to use and usefulness of such solutions. The results suggest that in the execution of aut...

Zusammenfassung Robotic Process Automation (RPA) bezeichnet eine Technologie, die die einfache Erstellung von Computerprogrammen (sogenannten Bots) zur Automatisierung von IT-gestützten Geschäftsprozessen über die graphische Benutzeroberfläche ermöglicht. Aktuelle Forschungsbemühungen im Themenfeld RPA haben gezeigt, dass der erfolgreiche Einsatz v...

Six Sigma is one of the most successful quality management philosophies of the past 20 years. However, the current challenges facing companies, such as rising process and supply chain complexity, as well as high volumes of unstructured data, cannot easily be answered by relying on traditional Six Sigma tools. Instead, the Process Mining (PM) techno...

We transfer the core philosophy and methodological approach that the digital factory has brought us to automate business processes based on robotic process automation (RPA) technology. We investigate the transformation and adaptation of specific planning tools from the ideas of a digital twin, which is a virtual representation of a physical product...

E-business projects (eBPs) can be described as endeavors which transform traditional business functions into digital and mostly automated, inter-organizational e-business functions. Although studies exist which already increased the understanding of such endeavors, there is still no conceptualization that defines eBPs as their own kind of project,...

We summarize the potential of robotic process automation (RPA) for business process management and improvement. We are recommending it as a new research topic for service operations management and underscore its relevance for future research. Service operations processes ranging from simple internal back-office processes to complex interorganizatio...

Purpose: This paper aims to expand the knowledge about lean six sigma (LSS) implementation in the public sector. By analyzing an LSS improvement initiative in a German municipality, examples of success, barriers and challenges are discussed. A comparison with literature regarding the production and service sectors unfolds similarities and differenc...

Purpose - The approach of New Public Management (NPM) has affected public sector organizations since the 1980’s and has been subject of research until today. As an important background factor of organizational culture, it can be analyzed as an influence on the readiness of public organizations for modern process improvement philosophies like Lean M...

Project documentation represents a valuable source of knowledge in project-based organizations. The practical reality is, however, that the knowledge codified in project documents is hardly re-used in future projects. A central problem in this context is the extensive amount of usually textual material. As a consequence, computer-assisted processe...

Project-based learning is based on the idea of iteratively learning for future projects from the successes and failures of past projects. This paper proposes a semi-automated implementation approach for double-loop learning in project environments. A combined application of two complementary methods is suggested for this purpose: Latent Semantic An...

The large and constantly growing amounts of available text documents hold great potential for the exploration of knowledge. However, in the light of the vast quantity and variety of available documents, one fact should not be forgotten: the results of a knowledge discovery in texts are only as good as the underlying document collection. That is why...

E-business projects (eBPs) can be described as endeavors which transform traditional business functions into digital and mostly automated, inter-organizational e-business functions. Although studies exist which already increased the understanding of such endeavors, there is still no conceptualization that defines eBPs as their own kind of project,...

he high importance of processes regarding a company’s success has been known for a long time. However, the level of importance of processes, especially in comparison with other success factors, has not been in focus in a consequent matter yet. The research regarding “intangible assets” now provides a new perspective. According to recent research fi...

The volume of corporate disclosure is constantly growing and increasing attention is paid to the systematic exploration of its highly informative textual content. Manual analyses, however, are quickly reaching their capacity limits when exploring large collections of texts. Computer-aided text analyses are therefore becoming increasingly important...

Qualitative research relies primarily on qualitative data in form of texts. The method of content analysis (CA) represents a scientifically well-founded and effective solution for making valid inferences from varied sources of textual information. This paper investigates the use of CA in the context of high-quality IS research with a focus on the u...

Zeitgemäße Performance Measurement-Konzepte gehen davon aus, dass Unternehmen vielfältige Ziele in den Dimensionen Zeit, Qualität und Kosten synchron verfolgen – auch solche, die möglicherweise in Konflikten zueinander stehen. So könnte beispielsweise ein Ziel darin bestehen, die Lieferfähigkeit und – aufgrund der kürzeren Lieferzeit – die Kundenzu...

Managing business process compliance is a highly important topic in the financial sector. Various scandals and last but not least the financial crisis have caused many new constraints and legal regulations that banks and financial institutions need to face. Based on a domain-specific semantic business process modeling notation, we propose a new app...

The high importance of processes regarding a company’s success has been known for a long time. However, the level of importance of processes, especially in comparison with other success factors, has not been in focus in a consequent matter yet. The research regarding “intangible assets” now provides a new perspective. According to recent research f...

Zusammenfassung Der Einsatz von Geschäftsregeln zur Prozesssteuerung hat mit der Zielsetzung zu erfolgen, die Prozesseffektivität und -effizienz auf Instanzebene zu sichern. Die Erzeugung und Anpassung von Regeln an dynamische Umweltbedingungen stellt einen Aufgabenbereich des Prozessmanagements dar, der durch analytische Techniken zu unterstützen...

Arbeitsbericht der Reihe Computergestütztes Controlling ; 9

Arbeitsbericht der Reihe Computergestütztes Controlling ; 25