
Almothanna Abu AllanUniversiti Putra Malaysia | UPM · Department of Accounting and Finance
Almothanna Abu Allan
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Publications
Publications (4)
Abstract: The main purpose of this study is to investigate the mediating role of balanced scorecard (BSC) implementation between perceived environmental uncertainty and organisational performance. To achieve the above objective, this study employed a quantitative research methodology of 312 samples questionnaire. This questionnaire was targeting me...
This paper discusses the special relationship between customer satisfaction and customer loyalty. It highlights the significance of studying such relationship via appropriate moderators. This may contribute towards understanding the nature and strength of the relationship. Examining the indirect influences of customer satisfaction on loyalty toward...
The turmoil in the Arab region and the so-called "Arab Spring" have overwhelmed many aspects in the region. The Jordanian economy has been affected mainly by the situation specifically in regard to the manufacturing sector. Several challenges have hindered the economic growth and the profitability of organizations within the sector. Such challenges...