Alison J. McIntosh

Alison J. McIntosh
Auckland University of Technology | AUT · School of Hospitality and Tourism

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109
Publications
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Publications

Publications (109)
Article
Scholars believe that people with disabilities are a largely untapped and under-utilised hospitality-industry employment pool. In 2020, it was estimated that only 22.5% of people with disabilities were in full-time employment, in comparison to 69.3% of people without disabilities [1]. With approximately one in four New Zealanders identifying as liv...
Article
New Zealand has one of the highest imprisonment rates per capita when compared to the rest of the developed world. People who offend in New Zealand have a 43% chance of reoffending within the first 24 months of their release [1]. It is estimated that approximately 60% of people who offend have literacy and numeracy skills lower than the NCEA Level...
Article
Multiple dimensions of our experiences such as visual, embodied and sensory experiences cannot always be easily expressed in words. Traditional qualitative methods may struggle to access these deep-rooted complex and emotional aspects. Tourism scholars have called for innovative methodologies to unravel layers of diverse meaning in phenomena. This...
Article
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This was the editorial for the first issue of Hospitality & Society, published in 2011. It has been reprinted to help contextualize the reflections in this 10-year anniversary issue, which consider how the journal has evolved, how its contributions have advanced the study of hospitality and society, and the future for the journal and the field. The...
Article
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This editorial is the first of a two-part critical reflection upon the progress of Hospitality & Society in its first ten years in relation to the original aims and ambitions. Drawing primarily upon the Dimensions database, a field of research analysis indicates the journal achieving multidisciplinary coverage through its publications with the four...
Article
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This article is the second part of a critical reflection upon the progress of Hospitality & Society in its first ten years. Analysis of the articles published highlights conceptual contributions made to the field of hospitality studies. Thirteen major themes are identified: conceptualizations of hospitality; migration and labour; lifestyle; social...
Article
This paper aims to explore ways in which adults with intellectual disabilities experience tourism. The study applies phenomenology and draws on in-depth interviews with participants with intellectual disabilities focusing on their lived experiences of tourism. The tourism experience was significant and meaningful to the participants, in that touris...
Article
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Engagement of stakeholders in the research process provides valuable insights around tourism issues yet can be fraught with challenges. Ketso is a toolkit that can help overcome these barriers to facilitate stakeholder inclusion and collaboration. Drawing on a study into accessibility and tourism, this paper provides critical reflections on the pot...
Article
Multiple dimensions of our experiences such as visual, embodied and sensory experiences cannot always be easily expressed in words. Traditional qualitative methods may struggle to access these deep-rooted complex and emotional aspects. Tourism scholars have called for innovative methodologies to unravel layers of diverse meaning in phenomena. This...
Article
Full-text available
This study evaluated customer reviews about The Clink restaurants to understand how they are rated and what experience is gained by fine dining in a prison. The Clink Charity runs training restaurants in four U.K. prisons and aims to change attitudes and transform lives through prisoner rehabilitation. This research used an interpretive case study...
Article
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Internationally, the accessible tourism market has been identified as a growing segment that could lead the way for social inclusiveness, as well as providing the industry with financial gains and destination competitiveness. Despite the increased number of people who travel with access requirements, the sector still lacks an understanding of the e...
Article
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Accessibility constitutes one important consideration in the field of scholarship relating to inclusive tourism development because it is fundamentally about the inclusion of people with disabilities in tourism and in society. This conceptual paper maps how accessible tourism is currently positioned against an established framework of inclusive tou...
Article
Artisan entrepreneurs are argued to be creative disruptors of business norms influencing societal, political and economic change. Yet, studies of small- and medium-sized hospitality artisan enterprises are few, especially studies of their sustainability practice. This interpretive study used qualitative in-depth interviews with eight New Zealand ho...
Article
The hospitality industry is not immune from the social issues facing our society. There are cases of hospitality initiatives for social change, including philanthropy and social enterprise [1]. In our academic work, the key driver for change is how to overcome silos in order to create engaged, meaningful relationships between hospitality scholars i...
Article
Previous tourism research has examined the barriers and travel experiences of people with physical/mobility and sensory impairments. This paper advances tourism knowledge by revealing the travel experiences of people with the invisible and stigmatising condition of epilepsy. The study employed a phenomenological approach to explore whether, and how...
Article
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Images portrayed in online media may influence societal perceptions of chefs, with the potential to perpetuate gender segregation in the professional kitchen. Little scholarly attention in previous research has been given to the examination of gender and images in hospitality media. This article aims to fill that gap through an exploration of how o...
Article
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Within tourism studies, there has been a gap in attempting to understand chronic illness within the context of travel. Researchers examining affective tourism have noted that much of everyday life endeavours to create order through ‘ontological security’ for individuals. In creating this sense of order, positivity and emotional security are emphasi...
Article
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The tourism industry has the potential to provide sustainable employment and empowerment for Māori. Whilst previous tourism research has identified the need for Māori control, ownership and authenticity in this regard, few studies have engaged an Indigenist paradigm to understand how this may be achieved. There remains an important need to consider...
Article
Noting rising statistics relating to incarceration and reoffending, there has been increased attention given to analysing the delivery, effectiveness and challenges of hospitality training and employment programmes for rehabilitating prisoners. The stigma of having a criminal record and being unreliable and untrustworthy remains a significant barri...
Article
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Increasingly, tourism researchers have turned their attention to the use of creative methodologies to gain deeper understandings of tourist phenomena. There is a need to challenge and creatively disrupt conventional methodological approaches as they are criticised for their inability to be participant driven, capture the co-construction of research...
Article
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Tourism scholars have called for critical engagement with transformational co-creative methodologies. Within this call, there is a need for researchers to be positioned as facilitators and co-creators; rather than lone experts. We provide a critical review of the Ketso method. Ketso is a facilitated ‘workshop in a bag’; a toolkit that enables peopl...
Article
Employment is a core plank of independent living for people with disabilities and a key part of their identity and self-esteem. Nevertheless, it is widely recorded that people with disabilities have lower employment rates than the non-disabled, and continue to experience workplace discrimination. Workers with disabilities are generally found to hav...
Article
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Overcoming traditional tourism silos to develop long-term relationships with stakeholders is essential for transformational change. Adopting broader networks connects researchers to pertinent issues facing society, develops reciprocal capacities for learning, and creates inclusive sustainable partnerships. As critical tourism scholars and not-for-p...
Article
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When refugees are resettled into a destination, refugee-focused service providers offer frontline services to ease refugees’ experiences of trauma and marginalisation, providing advocacy and welcome through reception processes, translation services and multicultural centres. The degree and effectiveness of welcome given by these service providers a...
Article
Norms of ‘professionalism’ expected by the hospitality industry may create unrealistic and problematic expectations for employing people with learning disabilities. This study provides a first consideration of hospitality training for young people with learning difficulties. Inductive thematic analysis was used to analyse the popular television doc...
Article
This research note explores the contributions of scholarly research into terminal illness and tourism. Through a review of previous health tourism research, our search found very limited extant literature on tourism and life-threatening and terminal illness. Specific areas where research direction is needed include a reconceptualisation of health t...
Article
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The growing body of literature on “accessible tourism” lacks a critical scholarly debate around its specific language use and nomenclatures. To fill this gap, this paper provides a first examination of language. Language provides a unique capability to resist, strengthen and reframe identities of individuals and groups, yet can also reinforce, weak...
Article
There remains a lack of discussion in tourism scholarship around inclusive research that puts the travellers’ voice and lived experiences at the forefront of concern. This research note addresses some key ethical and methodological considerations for inclusive research in tourism.
Article
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Loss is a universal human experience that every person encounters. In our life journey, loss may come in many forms including suffering the death of a loved one, living with chronic illness, disabilities, separation, being abused, unemployment, and there are many other losses. These changes signal the reality of significant losses, which are often...
Article
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This workshop offered a space of intellectual discussion, on the current situation and future potentialities of critical hospitality studies. During the workshop, four main themes have been explored and discussed, which were the current state, areas of potential growth, challenges, and with a particular focus on the theme of the future possibilitie...
Article
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CURRENT AND FUTURE POTENTIALITIES OF CRITICAL HOSPITALITY STUDIES: CONFERENCE WORKSHOP REPORT Critical Tourism Studies Conference VI, Croatia, 26–30 June 2015
Article
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Conference travel tends to be perceived as a functional activity for professional gatherings rather than leisure. Yet, there is potential for including leisure in this type of travel especially when being ‘accompanied' by a significant other. Literature has been limited on the topic but relevant studies have illustrated how conference travel can be...
Article
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Purpose The purpose of this paper is to put forward the argument that New Zealand’s tourism industry generally fails to acknowledge the importance of the access market. Despite anecdotal evidence of the market’s value and strong legislation, New Zealand’s access market arguably remains underserviced and misunderstood. The current research sought to...
Conference Paper
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This paper proposes Lego Serious Play (LSP) as an effective creative methodology for encouraging tourism research participants to metaphorically explore their socially constructed reality. This methodological approach has largely been neglected in the Tourism Studies where the importance of understanding tourist identities has been widely discussed...
Conference Paper
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Worldwide Opportunities on Organic Farms (WWOOFing) is defined as an alternative to tourism and as an alternative form of farm tourism. Arguably, its underlying distinctive values and philosophies shape the communication, experience and host-guest relationship between WWOOF hosts and their guests (WWOOFers). Internationally, the WWOOF network conne...
Article
This paper contributes to an understanding of how spirituality and faith can shape the nature of the hosttourist encounter. Specifically, using the case of the New Zealand HIT (Hosting Israeli Travellers) network, this paper explores the phenomenon of ‘spiritual hosting’ and its influence on the host-guest interaction. By applying assumptions based...
Article
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The study involved in-depth interviews with participants of an Australian non-government organization (NGO) that organizes projects in which young volunteers aged between 17 and 26 years from Australia and New Zealand participate in welfare projects with partner NGOs in developing countries. The welfare projects provide on the ground assistance to...
Poster
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Abstract We are aware that hospitality generally collocates with either the term industry or management. Both terms belong to a way of knowing and practicing hospitality dominated by market forces, by consumption, and binary divisions. For instance, the traditional binary divide between ‘host’ and ‘guest’ raises debate for critical scholars around...
Article
Purpose ‐ The purpose of this paper is to propose voyeurism as one possible lens to analyse the experiential nature of dark tourism in places of socio-political danger, thus expanding psychoanalytic understandings of those who travel to a "dark" place. Design/methodology/approach ‐ Freud's and Lacan's theories on voyeurism are used to examine the d...
Article
Full-text available
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Article
Using phenomenological analysis, this paper examines the concept of ‘spirituality’ in the lived travel experience of an individual tourist. The paper contributes a phenomenological snippet of the tourist’s ‘portrait’ (the individual’s rich story, much like a portrait painting) to reveal the spiritual meaning Amber reportedly gained from and imbued...
Article
Underpinned by philosophical hermeneutics, this paper explores concepts of ‘home’ for returned long-term travellers, taking an iterative approach of multiple interviews, video diaries and interviews with long-term travellers’ significant others. Three returned long-term travellers’ in-depth experiential perspectives are explored to illustrate three...
Article
This study provides insight into employee retention issues in owner-operated small hospitality businesses in a university town. The study found that even though employee retention represents a managerial issue for the small hospitality businesses, it is not of significant importance to them. The restaurant managers/owners did employ various retenti...
Data
While there exists a considerable body of literature on pilgrimages and religious tourism, research on Buddhist pilgrimage sites remains scant. In particular, little has been published about how tourism is perceived by the monks and nuns living at the Buddhist sites that receive visitors. This article examines the Buddhist monks' and nuns' percepti...
Article
Within the context of the return from long-term travel, this paper uncovers the transitional and at times traumatic nature of return for 24 OE (overseas experience) travellers. Important considerations are raised in respect of easing repatriation distress among those returning from long-term travel. Contributing an understanding of the experience o...
Article
Representing the main commercial activity on the Antarctic continent, Antarctic tourism is increasingly thrust into the limelight as both benefactor and detractor to the environmental and political integrity of Antarctica. In view of its unprecedented growth, questions arise about the limitations of future tourism development in Antarctica. This pa...
Article
The intrinsic nature of small tourism business provision has rarely been captured in previous literature, but it has recently gained momentum within scholarly discourse exploring the role of the “home” in tourism and hospitality. This article contributes an examination of the commercial homestay host in New Zealand with a particular focus on the ho...
Article
This book discusses various quantitative and qualitative methods in cultural tourism research. The book consists of 17 articles on the traditional quantitative approach, methodological triangulation, application of the grounded theory, visual methods, grand tour approach, collage technique, multi-method research on ethnic cultural tourism, photo-ba...
Article
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The personal and emotive context of visitors’ experiences has been neglected in much sustainable tourist attraction management. This paper applies ASEB demi-grid analysis as a consumer-orientated management tool to facilitate an understanding of the beneficial experiences gained by international visitors to a penguin-watching tourism attraction on...
Article
Tourism is a highly visual experience, yet word-based approaches dominate travel and tourism research methods. Video diaries are one innovative methodology to understand the tourism experience; they capture visual and verbal representation of the participant's reality, as participants choose the scenes worth filming based on personal meaning. This...
Book
This volume is the first to examine the commercial home from an international perspective, paying attention to the frequently occurring but often neglected forms of commercial accommodation including farmstays, historic houses, and self-catering accommodation. Conceptually, it helps to explain a range of behaviours and practices, for example the im...
Chapter
This book explores the experiences of the volunteer tourist and the ensuing narratives between host and volunteer as it manifests in diverse and increasingly contested political international contexts. As such, this volume includes case studies conducted in 12 countries across six continents. The book is organized into three parts that explore key...
Article
There has been a lack of attention in previous heritage tourism studies to the experiential relationship between heritage buildings and tourism. The aim of this paper is to explore the experiences gained by international tourists from heritage buildings in a particular region of New Zealand: Hawke's Bay. Specifically, the paper seeks insight into t...
Article
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International volunteering is increasingly recognised as a form of alternative tourism. However, the nature of the ‘alternative’ experience gained, and the ensuing narrative between host and volunteer, remains under-explored in published research, especially in volunteer tourism research within a cultural context in a developed nation. This paper e...
Article
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Over the last decade, Antarctic tourism has experienced an exponential growth in tourist numbers and a diversification of tourist activities resulting in questions that challenge the effectiveness and adequacy of the current regulatory regime. Three categories of key Antarctic tourism stakeholders—regulators, organizers, and monitors—were interview...
Article
Through decentralization, local governments play an increasingly important role in tourism development. While there has been much research on local government's role in achieving sustainable tourism, relatively little research has been conducted on the capacity of local government to achieve sustainable tourism. This is particularly the case for de...
Article
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Within the wider context of critical discourse, this paper examines the personal experiences of commercial home hosts in New Zealand, focusing on issues of copreneurship and work-life balance. When the home has a commercial domain, the impact of hosting on a host’s life can be immense; hence the commercial home provides a unique context in which to...
Article
Few previous studies have given attention to the nature of the experiences gained by those visiting remote locations. This article presents findings from a study that examined the anticipation phase of experience for visitors to the Ross Sea region of the Antarctic continent. Prior to their visit, 55 visitors voluntarily completed a mail-back self-...
Article
Full-text available
This paper aims to contribute to knowledge about the farm stay experience by providing exploratory insights into the characteristics that are common to a hosted stay on a WWOOF farm and to investigate whether the experiences provided for visitors by WWOOF hosts are notably different from those offered by other farm hosts. The paper reports the find...
Article
Urry's gazer metaphor for tourists has had a significant impact in tourism studies. The theory has been applied to conceptualize the nature of how tourists view and consume experiences at destinations. There is, however, a need to consider its relevance to non-European markets. Specifically, this article challenges the stereotypical image of Japane...
Article
The facilitation of tourism experiences based on shared ideology is increasingly being seen to contribute to tourism worldwide. However, these studies have not considered informal networks that promote shared religious or spiritual ideology, such as that offered by the New Zealand HIT (Hosting Israeli Travellers) network. Whilst pilgrimage for spir...
Article
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Since 1987 there has been a substantial growth in women travelling independently, with the mature well-travelled woman seeking more than a holiday lying on the beach. In response to this demand, there has been a plethora of travel guides which specifically target women by providing advice for and/or stories of independent female travellers. Women a...
Article
There has been increased attention given in the tourism literature to the experiential consumption of tourism. This article addresses the lack of attention in previous studies to the experiential nature of accommodation products, especially with regard to boutique or specialist accommodation. Attention to tourists’ experiences with accommodation is...
Article
This paper seeks a conceptual clarification of “Maori tourism” from a values-based perspective. While useful as a tool for measuring Maori involvement in tourism, the majority of existing definitions have failed to incorporate unique Maori cultural values and have not been derived from an approach that is culturally acceptable to Maori. Yet, a valu...
Article
Tourists’ perspectives of indigenous tourism are not fully understood. This paper explores the nature of demand for indigenous tourism with particular attention to the appreciation of indigenous culture gained by tourists. The latter is explored using in-depth interviews with international tourists visiting New Zealand to examine tourists’ motivati...
Article
Within the range of Maori attractions available in New Zealand, marae or Maori village visits are popular among tourists and represent settings for cultural understanding and the experience of cultural authenticity. Conversely, the marae can be a setting for commodification or even cultural misunderstanding. This paper reports the findings of in-de...