Ali Tarhini

Sultan Qaboos University | SQU · Department of Information Systems

Artificial intelligence (AI) is revolutionising the way customers interact with brands. There is a lack of empirical research into AI-enabled customer experiences. Hence, this study aims to analyse how the integration of AI in shopping can lead to an improved AI-enabled customer experience. We propose a theoretical model drawing on the trust-commit...

Employees are increasingly relying on mobile devices. In international organizations, more employees are using their personal smartphones for work purposes. Meanwhile, the number of data breaches is rising and affecting the security of customers' data. However, employees' cybersecurity compliance with cybersecurity policies is poorly understood. Re...

Purpose Despite the benefits of mobile banking services in an increasingly digitised world, adoption rates remain unsatisfactory. The present cross-national study examines age- and gender-dependent variations of consumer intentions and use of mobile banking services. Design/methodology/approach The study analyses consumer mobile banking use by int...

Despite the benefits of bring your own device (BYOD) programmes, they are considered one of the top security risks companies are facing. Furthermore, there is a gap in the literature in understanding gender differences in employees' smartphone security behavioural intention. This research analyses gender differences in smartphone security behaviour...

Purpose A number of studies have shown that internet banking (IB) implementation is not only determined by banks or government support, but also by perceptions and experience of IB users. IB studies have showed encouraging results from academics in developed countries. Yet little is known about the user adoption of IB in Lebanon. The purpose of thi...

The tourism industry has become increasingly information-driven where tourists need reliable information to make their travel decisions. Social media content creators have emerged as prominent figures in disseminating authentic and credible information about tourist destinations worldwide. However, scant attention has been paid to explore the role...

This study examines the potentials and challenges of integrating conversational AI (Artificial Intelligence) tools in higher education. Specifically, the study delves into how ChatGPT is reshaping teaching, learning, research, and student evaluation while addressing ethical concerns such as academic integrity. We employ a qualitative research desig...

Purpose The purpose of this paper is to examine mediating role of individual performance between the association of organizational politics and organizational performance in Jordanian public sector. Design/methodology/approach The partial least squares–structural equation modeling was conducted to test the suggested hypotheses. Findings The findi...

This research aimed at examining factors influencing college students to adopt mobile learning (m-learning) services. An integrated model combined the information systems success (ISS) and Unified Theory of Acceptance and Use of Technology (UTAUT2), was developed to identify m-learning determinants. A sample of 552 was recruited to test hypotheses...

Purpose This study aims to contribute to the International Business literature by investigating the marketing stimuli that drive impulsiveness and perceived value in mobile shopping (MS) platforms and their impact on consumer response. Design/methodology/approach This study uses a sample of 891 MS platform users and applies structural equation mod...

Amidst the COVID-19 pandemic, cybercriminals have capitalized on the situation and targeted online users. As a result, there has been a surge in the number of complaints related to new types of scams and fraud that have emerged during the pandemic. This study utilizes Protection Motivation Theory (PMT), Cultivation Theory (CT), and other constructs...

This study aims to employ the supervised machine learning algorithms to examine factors that negatively impacted academic performance among college students on probation (underperforming students). We used the Knowledge Discovery in Databases (KDD) methodology on a sample of N = 6514 college students spanning 11 years (from 2009 to 2019) provided b...

Individuals and organizations rely on social media to share files and knowledge. On the other hand, criminals find social media applications a rich place to attack through techniques like phishing, fraud, and blackmail. While the rate of blackmail is growing, there is a lack of literature on the subject. This study aims to examine the impact of inf...

Users are increasingly using AI-based applications in their daily activities, with voice assistants playing a more advanced and pervasive role. However, little is known about the specific drivers of user acceptance of voice assistance technology. Therefore, a conceptual model was developed that integrates factors from the Service Robot Acceptance M...

Nowadays, e-learning has become significant in distance teaching. Nevertheless, factors influencing students’ behavioral intentions toward different e-learning platforms are still not well understood. This research-in progress aims to propose a conceptual framework that consider the key influencing factors that may enable or hinder the adoption of...

With the emergence of new technologies and trends, the habits of people and how they are dealing with these technologies has changed. Social Network Sites (SNS) have become a big part of most people’s daily life. It is important to understand the factors that contribute to self-disclosure on SNS. A dramatic shift has been noticed concerning user pr...

Purpose This study investigated the impact of the virtualization requirements of the learning process on students' satisfaction and their intention to continue using online learning. Design/methodology/approach A research model was developed using the process virtualization theory (PVT); it was validated empirically using data obtained from an onl...

This article provides an overview of extant literature addressing consumer interaction with cutting-edge technologies. Six focal cutting-edge technologies are identified: artificial intelligence, augmented reality, virtual reality, wearable technology, robotics and big data analytics. Our analysis shows research on consumer interaction with cutting...

Organisations need to activate the InnoP of their workgroups and VTs to constantly update their processes and products, but they often fail to do so. There is a failure mostly when they are unable to make optimal use and channeling their resources and organisational capabilities toward the accomplishment of their tasks and targeted activities. Amon...

This study aims at exploring the relations between the knowledge leadership, overcoming virtual teams (VTs) challenges and VTs' innovative performance in organisations involved in the Iraqi northern oil sector. For this purpose, the descriptive analytical approach was used, where an online survey (including 34 items in the context of the three main...

This study aims to develop and test an amalgamated conceptual framework based on Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) with trust (TR), emotional attachment (EA), resource and material sharing (RA), communication (COM) and collaboration (COL), which might be the salient factors that may influence the adoption of Social Netwo...

This article aims to examine the main factors that may hinder or facilitate the adoption of cloud computing (CC) services by higher educational institutions in developing countries, exemplified here by Oman. A conceptual model was developed through extending the technology-organization-environment (TOE) framework. Data was collected from 387 IT dec...

This paper investigates the influence of national culture on customers' behavior and customers' choice of channel through the customer life cycle stages. An exploratory in-depth single case study in a multinational organization in Egypt was conducted. Specifically, 31 in-depth interviews were conducted with members of staff in marketing, IT, retail...

This article aims to identify the main influencing factors that may influence the adoption of online shopping in the UK by integrating Unified Theory of Acceptance and Use of Technology2 (UTAUT2) and DeLone-McLean model of IS Success with trust (TR), product variety (PRDV) and product guarantee. Data was collected from 388 British online shopping c...

Purpose-The transition from multichannel to omnichannel retailing requires a better conceptualisation, especially for customer experience in smart shopping malls. Therefore, this study aims to propose a theoretical model that captures customers' omnichannel experiences in smart shopping malls in terms of personal interaction, physical environment a...

Purpose The transition from multichannel to omnichannel retailing requires a better conceptualisation, especially for customer experience in smart shopping malls. Therefore, this study aims to propose a theoretical model that captures customers’ omnichannel experiences in smart shopping malls in terms of personal interaction, physical environment a...

Purpose This study draws upon the hybrid approach of the resource-based view and social capital theory, and aims to develop and empirically validate a model that examines the relationship amongst wise leadership, workplace friendships and open innovation (OI) in family firms (FFs). Design/methodology/approach An online survey was conducted to coll...

This research examines gender difference in omnichannel experience in modern shopping malls, combining personal, physical and virtual encounters. It proposes a new theoretical model: the gender-based shopping mall omnichannel experience model. Data was collected using 1139 questionnaires completed by millennial shoppers in the United Kingdom and Un...

This paper aims at investigating the effects of work pressure, duties and responsibilities, career advancement opportunities, and the physical work environment on job performance of the hotels’ kitchen staff. A structured questionnaire was used to collect information from the employees working in five-star hotels in Jordan. Multiple regression anal...

Mass Collaboration and Knowledge Management: Reflections to achieve Best Practices Guest Editors: - Dr. Amir A. Abdulmuhsin, University of Mosul, Iraq. E-mail: dr.amir_alnasser@uomosul.edu.iq - Dr. Ali Tarhini, Sultan Qaboos University, Oman. E-mail: ali.tarhini@hotmail.co.uk - Prof. Dr. Ra'ed Masa'deh Bani Yaseen, University of Jordan - Aqaba, Jo...

This research develops a model to investigate the influence of different determinants on student’s Academic Performance (AP) in UAE University (UAEU). The model consists of Big Five personality traits (BigF) and other learning-orientation strategies. The importance of this research to the UAE’s context stems from the fact that determinants of AP va...

This paper argues that the cross-analysis of barriers with stakeholders provides a richer picture than analyzing the barriers on their own, as most of the literature in this area does. To test this hypothesis, we used the data from 33 interviews across 19 different types of stakeholders that were involved in a telemedicine system for the Chronicall...

Teaching today relies a great deal on IT resources and there are many schools opting to digitize they curriculum i.e. change the traditional style to what has recently been coined as “Smart School” style, in which ICT plays a significant role. The Smart School initiative seeks to enhance education in a smarter and more innovative way using ICT. The...

Social media is considered a powerful business communication tool in nowadays businesses. Most businesses are trying to utilize this tool in order to enlarge their customer outreach. Therefore, using social media networks will provide excellent opportunities and building relationships for Public Relation Professionals. Hence, this study aims to ide...

The globalisation of markets and production presents challenges for managers due to the growing intensity and complexity of global competition. Thus, many companies are increasingly recognising the important role of efficient international marketing activities and innovation in reaching growth and prosperity (Leonidou and Hultman, 2019). Digital m...

This study aims to develop and test an amalgamated conceptual framework based on Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) with trust (TR), emotional attachment (EA), resource and material sharing (RA), communication (COM) and collaboration (COL), which might be the salient factors that may influence the adoption of Social Netwo...

Call for papers: The use of digital technologies such as web analytics and social media has proven to be an effective way of marketing. However, the introduction of new types of technologies that allow to further customer reach, more intense personalisation and improving customers’ experience has brought new benefits and challenges to businesses. C...

With a shift to more automation technology, social acceptance of technology plays an important role in the manufacturing sector. To what extent this occurs, and affects the adoption of technology, has been less researched, but is important in deciding how such technology is introduced, and the nature of the shift from labour intensive manufacturing...

This study aims to examine the key factors that may hinder or facilitate the adoption of mobile banking services in a cross-cultural context. A conceptual framework was developed through extending the Unified Theory of Acceptance and Use of Technology UTAUT2 by incorporating three additional constructs, namely trust (TR), security (PS) and privacy...

Purpose This study aims to investigate the factors that may hinder or facilitate consumers’ adoption of mobile-commerce (m-commerce) activities in the context of developing countries exemplified here by Oman. Design/methodology/approach A conceptual model was developed through integrating factors from UTAUT2 (performance expectancy, expectancy ef...

The main objective of this article is to study the factors that affect university students’ acceptance of E-learning systems. To achieve this objective, we have proposed a new model that aims to investigate the impact of innovativeness, quality, trust, and knowledge sharing on E-learning acceptance. Data collection has taken place through an online...

In the technology acceptance studies, both the theory of reasoned action and the technology acceptance model have been widely adopted to study the factors that influence users’ technology usage intentions. While these frameworks have been mostly tested in Western nations, there has been a little effort to apply these frameworks in non-Western natio...

This chapter investigates the strategic adoption of big data (BD) and analytics (BDA) in organizations. BD represents a large and complex phenomenon which spans different disciplines. BD research is fraught with many challenges. This research develops BD adoption model that could aid organizations in assessing the strategic importance of BD to gain...

Abstract: This paper aims to investigate the silent factors that may influence or hinder the adoption of online shopping in Lebanon. A conceptual framework was proposed based on the integration of unified theory of acceptance and use of technology2 (UTAUT2) and DeLone-McLean model of IS success. Data were collected from 342 Lebanese online shopping...

The recent explosion in ICT and digital data has led organizations, both private and public, to efficient decision-making. Nowadays organizations can store huge amounts of data, which can be accessible at any time. Big Data governance refers to the management of huge volumes of an organization’s data, exploiting it in the organization’s decision-ma...

The authors would like to note that one of the co-author’s names was displayed incorrectly. Not Serhani Mohamd, but Mohamed Adel Serhani co-authored this article as correctly shown above. © 2018 Springer Science+Business Media, LLC, part of Springer Nature

Aims: This study aims is to explore the relationship between three variables of strategic orientation (Market Orientation, Technology Orientation, Entrepreneurial Orientation) and organizational performance in the Jordanian pharmaceutical sector. Design: This study employed a quantitative research design where 252 questionnaires were collected form...

Purpose –this paper aims to investigate the relationship between Total Quality Management practices and the organizational performance in the Jordanian construction chemicals companies. Design/methodology/approach – In this research, ten constructs were used to measure TQM practices. Whereas, six constructs were used to measure the organizational...

Research about end-user acceptance of information systems and electronic government has long been a popular topic in information system. Unlike previous studies which focused mainly on e-government based on a quantitative approach in investigating what influences individuals to use and continue using electronic government, this study focuses on mob...

This article aims to examine the main factors that may hinder or facilitate the adoption of cloud computing (CC) services by higher educational institutions in developing countries, exemplified here by Oman. A conceptual model was developed through extending the technology-organization-environment (TOE) framework. Data was collected from 387 IT dec...

This study examined impact of a social media networks course on student use of SNSs performance. Moreover, it examined the associations among course design, course materials, learning experiences and a social media networks course. Survey instrument is used to examine the relationships in the proposed model. A total of 380 questionnaires have been...

The authors would like to note that one of the co-author’s names was displayed incorrectly. Not Nabil Al-Qirim, but Nabeel Al-Qirim co-authored this article as shown above. The original article has been corrected. © 2018, Springer Science+Business Media, LLC, part of Springer Nature.

Cloud computing has become highly strategic and necessary technology in the IT industry. Cloud computing provide many benefits to organizations but there are risks associated with it which hamper its adoption. Therefore, it is important in this research identify the risks which negatively affect cloud computing adoption decision in order to acceler...

Big Data is an emerging technology in different sectors. It refers to massive amount of heterogeneous data produced from many sources. Big data analytics is the process of analyzing a huge set of data to build and discover meaningful patterns, correlation that will add value to the corresponding business through predictive decisions and other usefu...

Extant research in information systems relies heavily on career anchor theory (CAS) as a lens to examine occupational choices and outcomes in information technology. Yet, the empirical results are inconclusive and the power of the theory in predicting IT occupations is rather weak. With the growing demand for IT professionals, it becomes imperative...

Purpose The purpose of this research is to investigate the interrelationships among Knowledge Management (KM), Information Systems (IS), and Employees’ Empowerment (EE) on Employees’ Performance (EP) Design/methodology/approach Accordingly, a structural model is developed that delineates the interactions among these constructs and explores the m...

This paper aims to investigate the silent factors that may influence or hinder the adoption of online shopping in Lebanon. A conceptual framework was proposed based on the integration of Unified Theory of Acceptance and Use of Technology2 (UTAUT2) and DeLone-McLean model of IS success. Data were collected from 342 Lebanese online shopping users usi...

In this study, we investigated the main influencing factors that may influence the adoption of online shopping in the UK. A conceptual framework was proposed based on the integration of Unified Theory of Acceptance and Use of Technology2 (UTAUT2) and DeLone-McLean model of IS Success with trust (TR), product variety (PRDV) and product guarantee (PG...

This study aims to investigate the relationship among emotional intelligence, conflict management styles, and job performance in Jordanian Banks. Conflict management style was examined as the mediator between emotional intelligence and job performance. Quantitative research design and regression analysis were applied on a total of 447 valid returns...

Teaching today relies a great deal on IT resources and there are many schools opting to digitize they curriculum i.e. change the traditional style to what has recently been coined as “Smart School” style, in which ICT plays a significant role. The Smart School initiative seeks to enhance education in a smarter and more innovative way using ICT. The...

Social media is considered a powerful business communication tool in nowadays businesses. Most businesses are trying to utilize this tool in order to enlarge their customer outreach. Therefore, using social media networks will provide excellent opportunities and building relationships for Public relation professionals. Hence, this study aims to ide...

Purpose: This paper aims at investigating the effects of promotional mix in terms of advertisement, website, and direct sale on job performance during the political crisis in the Middle East. Design: Data were collected from 121 Jordanian employees working in hotels in Aqaba city, using a self-administrated questionnaire including 35 items. Multip...

This research investigates the personality characteristics of Information Technology students (CIT) in UAE University (UAEU) and how such features impact their IT learning. To achieve this objective, this research attempts to explain the impact of the Big-5 factors on learning using survey research. Results from 179 respondents suggested that agree...

This research examines the learning preferences of students in UAE University (UAEU). The uniqueness of this research emanates from the fact that no prior research examined this area from the UAE’s perspective. Thus, this research embarks on the fact that student learning strategies vary from one country to another due to many factors. This researc...

Purpose: This study quantifies the associations among employee’s perception of implementing green supply chain management (i.e. through seven variables namely internal environmental management, green information systems, green purchasing, tourist perceptions, environmentally friendly activity, employee emotional behavior, and environmental legislat...

This research investigates the large hype surrounding big data (BD) and Analytics (BDA) in both academia and the business world. Initial insights pointed to large and complex amalgamations of different fields, techniques and tools. Above all, BD as a research field and as a business tool found to be under developing and is fraught with many challen...

Purpose: This research aims to examine the factors that may hinder or enable the adoption of elearning systems by university students. Design/methodology/approach: A conceptual framework was developed through extending the Unified Theory of Acceptance and Use of Technology (performance expectancy, effort expectancy, hedonic motivation, habit, socia...

Purpose: This research aims to examine the operational process factors that affect successful strategy implementation in the Middle East Design/methodology/approach: Five operational process factors were studied (resource availability, communication, operational planning, people, control and feedback). Data was collected from employees who implemen...

Nowadays people use social media in order to create, share or exchange information, pictures or videos in virtual communities and networks. Furthermore, followers can " like " , " share " and " comment " on other people " s content or posts. Obviously, social media sites have an influence on the decision-making process, especially in the tourism se...

Purpose This is an empirical study of knowledge management performance (KMP) at a university and the purpose of this paper is to examine the relationship between knowledge management process (KMPR), KMP and job performance (JP). Design/methodology/approach The data were collected using a questionnaire, as the instrument for the primary data collec...

This study examines the major factors that may hinder or enable the adoption of e-learning systems by university students in developing (Qatar) as well as developed (USA) countries. To this end, we used extended Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) with Trust as an external variable. By means of an online survey, data were...

Purpose Mobile banking (Mbanking) is one of the most widely used mobile technology applications in recent times. This research aims to develop and test a research model by integrating social influence, trust and compatibility along with demographic variables into the original technology acceptance model (TAM) for Mbanking adoption which can be usef...

This study aims to examine the associated relationships between transformational leadership, corporate social responsibility, and organizational performance. A total of 217 questionnaires were gathered from employees operating the various pharmaceutical companies in Jordan and then were analysed using structural equation modelling (SEM). The result...

This study aims to investigate the impact of intellectual capital on innovation in telecommunication companies in Jordan, through the presence of knowledge management as a mediator. Data were collected using a self-administrated questionnaire from 498 employees working in three telecommunication companies in Jordan. Structural equation modelling ap...

This study aims to investigate the impact of intellectual capital on innovation in telecommunication companies in Jordan, through the presence of knowledge management as a mediator. Data were collected using a self-administrated questionnaire from 498 employees working in three telecommunication companies in Jordan. Structural equation modelling ap...

Previous research on information quality and organizations performance focuses on private sectors and pays little attention to governments and public organizations. To the best of the researchers' knowledge, e-Government success literature has rarely investigated information quality as a contributor to the success of e-Government initiatives in Kuw...

This study investigated the impact of Human Resource Management (HRM) practices on organizational commitment among pharmacists working in chain pharmacies in Jordan. The study was conducted across pharmacists of different levels in two chain pharmacies in Jordan. A questionnaire was designed and distributed to pharmacist working in two chain pharma...

This study investigated the impact of Human Resource Management (HRM) practices on organizational commitment among pharmacists working in chain pharmacies in Jordan. The study was conducted across pharmacists of different levels in two chain pharmacies in Jordan. A questionnaire was designed and distributed to pharmacist working in two chain pharma...

Social media applications have been extensively used and adopted by individuals and organisations in most aspects of daily life. Likewise, researchers have spent much effort in examining and exploring the effectiveness and efficiency of engaging such applications over the marketing context. This study, therefore, realizes the necessity of conductin...

This study aims to investigate the impact of national culture on strategic human resource management (SHRM) practices on Pharmaceutical industries in Jordan. A quantitative research design using regression analysis was applied in this study and a total of 133 were obtained through a questionnaire distributed to pharmaceutical industries in Jordan....