Ali Öztüren

• Professor
• Professor at Eastern Mediterranean University

Health tourism, a sector that has gained increasing global attention, particularly in the context of sustainable development, is poised for significant growth even in the face of the COVID-19 pandemic. This study investigates the challenges faced by the health tourism sector in a small Mediterranean country, focusing on sustainable recovery strateg...

This study aims to provide a comprehensive exploration of the multifaceted barriers experienced by chefs working within the dynamic and demanding landscape of the hospitality industry. By delving into the intricacies of their work environment, we aim to shed light on the day-to-day hurdles they encounter, offering a detailed understanding of the ob...

The complex and critical global issues of the 21st century resulting from the unsustainable growth of tourism and hospitality, like air, land, and water pollution, have exacerbated concerns over whether educational institutions equip future managers and employees with adequate skills to meet the new demands of the current era. These ever-growing gl...

The purpose of our paper is to assess the interrelationships of management commitment to the ecological environment (MCEE), harmonious environmental passion (HEP), task-related and proactive pro-environmental behaviors (PEB), and qualitative job insecurity (QJIS) in a moderated serial mediation model. Data gathered from hotel customer-contact emplo...

Delineated by the theory of planned behavior (TPB) and drive-reduction theory, this paper proposes learning engagement and attitudes as promoting elements of face-to-face education under a perceived risk imposed by a global pandemic. The current research obtained data from international students studying in North Cyprus. Partial least squares struc...

The development and changes of a tourism destination have several effects, especially on residents. The local people's quality of life (QOL) has many connections with tourism development at a destination. This study aims to investigate the influence of demographics, quality of life, and residential statuses on the attitudes of the local people in N...

Leisure activities have the potential to have substantial impacts on vulnerable natural resources. Adopting innovative technologies while adhering to sustainability principles is critical for promoting environmental conservation among various stakeholders. This study investigates the effects of mobile applications’ perceived usefulness on achieving...

Despite the media reports and governments promoting tourism as a fundamental right for everyone, traveling is still not accessible for disabled people. This study has highlighted the need to make tourists with disabilities accessable for inaccessible destinations. Cyborg products in the form of technological implants can make tourists with disabili...

Abstract: Studies on the effect of biospheric value, eco-design, and green management intransigence on perceived green performance in the tourism and hospitality industry are gradually emerging. However, more evidence is needed from the aviation industry or airport context, especially in Africa. This cross-sectional study aims to probe and demonstr...

Purpose Archaeological heritage tourism has great potential for development in numerous destinations. However, literature on archaeological heritage tourism is scarce and empirical data are minimal. This paper aims to identify the main themes shared in online reviews by tourists, as well as identify factors known as satisfiers and dissatisfiers bas...

As the main communication platforms for today’s competitive air transportation market expands, airline websites need to be user friendly to trigger positive electronic word of mouth. Website quality constitutes an influencing factor in consumer behavior and decision-making. Therefore the purpose of this study is to test informarion-task-fit on etet...

One of the main objectives of tourism development (TD) is to enhance the quality of life (QOL) of communities and stakeholders. The enhancement of tourism activities can progressively enhance the popular possibilities for community regeneration. Decentralization in the tourism sector will enhance the livelihood of residents and stakeholders. This s...

The impact of the pandemic is driving the recent upsurge in service automation and the adoption of service robots in the hospitality industry. As service paradigm and customer expectations shift from conventional customized and personalized services towards a digitalized service environment, such customer orientation may favor using service robots...

Intense global competition for natural resources, manifesting in negative environmental externalities, has forced hospitality and tourism stakeholders to adopt strategies that may result in economic growth in tandem with environmental conservation. One such strategy is to cultivate travellers’ loyalty to the tourism destinations and encourage them...

The current study draws on conservation of resource theory to propose a research model in which forgiveness climate mediates the influence of abusive supervision on employ-ees' voice behaviour, helping behaviour, and customer-centric organisational citizen behaviour (OCB). Data gathered from hotel employees and their co-workers in Nigeria were used...

The tourism industry has long been accused of being the major driver of global warming as a result of the size of the industry and its subsequent high energy consumption, most of which comes from sources that emit carbon dioxide. However, in spite of the criticism directed towards tourism due to its negative effects on the environment, there is a s...

This paper explores the effect of the perceived threat of informal tourism actors on the operational performance of formal actors. Based on data collected from 130 inbound tour operators, the paper develops and tests a conceptual model representing the effect of the perceived threat of informal actors. The analysis has revealed a complementary part...

Purpose Heritage tourism is vital to the preservation of cultural resources and economic growth and tourism can be utilized to protect and promote cultural heritage. However, if cultural heritage tourism is not developed following sustainable development principles, it can negatively affect a region's cultural legacy. This study aims to analyze exp...

Purpose This theme issue aims to persuade practitioners and academics of the need to collaborate in support of sustainable development and to identify and implement solutions that enable sustainable tourism development in North Cyprus. The strategic question underlying this theme issue is as follows: transitioning from unsustainable to sustainable:...

Purpose This paper proposes a research model in which work engagement (WE) mediates the effects of corporate social responsibility (CSR) and internal marketing (IM) simultaneously on customer-oriented boundary-spanning behavior (COBSB). Design/methodology/approach The study deploys structural equation modeling (SEM) to examine data acquired from 3...

As the main communication platforms for today's competitive air transportation market expands, airline websites need to be user friendly to trigger positive electronic word of mouth. Website quality constitutes an influencing factor in consumer behavior and decision-making. Therefore the purpose of this study is to test informarion-task-fit on elec...

This study investigated the effects of residents' empowerment, community attachment, wellbeing, and economic benefits on their support of festivals. A sample of 510 residents of Victoria Falls, Zimbabwe, was used for data collection. The study proposes an empirical model to investigate the impacts of residents' empowerment on their support for fest...

Social media has drastically transformed the way people communicate, particularly the manner of sharing ideas, experiences, and reviews about products and services. In fact, tourists and tourism and hospitality organizations' use of social media to communicate has significantly increased. Literature abounds on the usage and role of social media in...

Purpose This study aims to extend the technology acceptance model (TAM) to examine whether the introduction of robots influences employees’ behavioral intentions to use robots and awareness of robots to promote human–robot collaboration (HRC). Besides, the role of strategic human resource management (HRM) involvement as a moderator in the perceptio...

Purpose – Using social exchange, signaling, job demands-resources, and reformulation of attitude theories, our paper proposes and tests a research model in which green work engagement (GWEN) mediates the impact of management commitment to the ecological environment (MCEE) on green creativity, task-related pro-environmental behavior (PEB), and proac...

The sustainability concept has gained appeal, particularly after the Brundtland (1987) report. Within the prominent characterization of sustainability, three interconnected dimensions (i.e., economic, social, and environmental) are utilized (Swarbrooke, 1999). The paradigm based on these three pillars of sustainability has been the most extensively...

The tourism industry has been long blamed as the major driver to global warming due to it being the largest industry that uses more energy, most of which comes from sources that emits carbon-dioxide. However, despite all the blames on tourism for its negative effects on the environment, less work has been done to ascertain its impact on the environ...

Purpose Little empirical attention has been paid to the effects of electronic word-of-mouth (eWOM), electronic referral (eReferral), familiarity and cultural distance on behavioral outcomes, especially within the context of educational tourism. Based on the social network theory, this paper aims to explore the effects of eReferral, eWOM, familiarit...

Purpose This paper aims to uncover the critical factors relating to the enhancement of a natural tourism attraction from a visitor perspective. Design/methodology/approach The reviews ( n = 336) of Golden Beach, Karpaz were collected from the Tripadvisor.com platform. Content analysis was conducted with Leximancer software to determine the themes...

This paper develops and tests a conceptual model to examine the effect of a perceived threat of informal actors on the business performance of formal actors. Drawing on a sample of 130 inbound tour operators, structural path analysis shows that the perceived threat of informal actors is positively associated with the formal actors’ service quality...

Purpose Local government has a significant role to play in securing sustainable destination development. This paper aims to identify the strengths, weaknesses and challenges of municipalities in North Cyprus as they aspire to become sustainable Cittaslow tourism destinations. Design/methodology/approach A qualitative research approach was used to...

Purpose This theme issue sought to find answers to the question: How could tourism planners and policymakers overcome the barriers to sustainable tourism development in the small island developing state of North Cyprus? The purpose of this paper is to draw on the collaborative work of tourism academics and practitioners featured in this issue. Des...

Presents theories, methods and results for enhancing techniques for more sustainable marketing and explores how sharing practices in business raises new social challenges and the ethical questions that arise as a consequence.

Smart tourism destinations are growing, with the use and implementation of technology to make travel more enjoyable. Still, the tourist's information privacy concerns generated by the big data available to the destination and service providers is a significant problem for smart tourism, which can affect the sustainability and economic benefit of th...

On one side the Republic of Iraq is a potential tourist destination, on the other hand, the country is synonymous with years of civil and regional disturbances. The levels of civil unrest, political instability, and widely reported cases of human right abuses in the country and the region at large, have created economic uncertainty, especially in t...

Emerging technologies are leading the travel industry to vital changes. The use of 360-degree videos in marketing plans allows destination marketers to give their customers a virtual adventure before their actual trip. By integrating the motivation theory and Technology Acceptance Model (TAM), a research model was extended to investigate whether 36...

Information technology expertise has comprehensively revamped and made well recognized, the hospitality and tourism industry. Electronic businesses, which are different type of commercial business was constructed and established with the help of the internet, and this now affects the way clients react. The current research seeks to explore the effe...

The current paper observes the effect of ethics in leadership on employees trust, affective commitments, and deviance behaviors. Ethical behavior, choices of supervisors and managers, and apprehension of the establishments where deviant activities are supported by workers will be vital. The impression of corrupt morals appears to be a risk to the a...

The competitiveness in the hotel setting around the world is increasingly developing worldwide, as hotels try to follow innovative strategies to cultivate, and as customers have more alternatives to make choices. This paper makes use of 3 and 4 star hotels in the South‐west region of Cameroon. Five‐star hotels were not included in the study because...

This study examines the essential characteristics of Virtual Reality (VR) that influence individual visit intention towards a touristic product. Despite the extensive research about VR, however, only little has examined the impact of factors that alter customers’ attitudes and trigger purchasing intention. This study applied Information Systems Suc...

Workplace incivility is continuously seen as a stressor for the employee and the organization. No organization prospers in an uncivil environment. The high level of turnover intention that results from an uncivil working environment threatens the organization's reputation and sustainability. Adopting from Bagozzi's Appraisal‐Emotional Response, thi...

The current studies in the tourism-environmental domain often take a reductionist approach towards the complex issue of human behaviour that is criticised for its shortcomings. Therefore, to fill this gap, the authors developed and tested a theoretical model drawing on the complexity theory with emerging concepts, i.e. dualistic-passion paradigm, a...

Purpose Sustainability concept exists in the soul of the Cittaslow (slow city) philosophy. This protest movement is mainly based on the philosophy of sustainability by promoting the “slowness” perspective and the concept of sustainable development at the local level. The purpose of this paper is to analyze the impacts of Cittaslow (slow city) philo...

The impacts of the increasing human activities mostly through socio-economic and environment interactions have continued to generate more scientific studies and contemporary discussion on issues ranging from the climate change to income and gender gap. Accordingly, the current study employed the cointegration and a two-step (system) SYS-Generalized...

The recent upsurge in theoretical advances in value co-creation in service organizations provides the credo to uncover the likely predictors of value co-destruction which may sometimes be the end point of the co-creation process. Thus, this paper aims to investigate how hotel employees' perception of leadership support, supportive organizational cl...

Purpose This study aims to build and test an empirical model that investigates the mechanism with which innovation-based human resource management (HRM) impacts employee satisfaction and performance in Nigerian international airports. Design/methodology/approach A time-lagged approach that involved three-waves was used to collect data from passeng...

It is challenging for enterprises that lack innovation and creativity to survive successfully in the market. Employee top role performance is not always sufficient to gain a competitive advantage, in which innovative behaviors and creativity can be counted as necessary ingredients to build. This study proposed and tested employee innovative behavio...

A study of existing literature research shows that mobile application development and usage is now an essential aspect of everyday life. The privacy concerns of the users towards the application provided on the mobile devices that make use of their data is still a problem. This study highlights the need for mitigating the privacy concern of the use...

The objectives of this study were to examine the contribution of residents’ commitment of a touristic destination in form of their attachment and involvement to the community, and impacts of attitudes to the environment on their environmentally responsible behavior in attracting tourists to their destination. The questionnaire was used to collect d...

The present study proposed and tested a mediation model which investigated the direct and mediated effect of spiritual leadership on employee’s group innovativeness via workplace bullying and tolerance to incivility as mediating variables, under the lens of spiritual leadership theory, SET and IM theory. Structural equation modelling was used to an...

A quality healthcare service at a reasonable price is one of the fundamental rights of a human. On the other hand, ideal healthcare services are not always available in our countries, and traveling abroad for health purposes becomes a necessity. The purpose of this study is to examine North Cyprus residents' perceptions and motivators toward medica...

In this paper, combinations of structural equation modeling and moderated‐hierarchical regression were used to examine the causal influence of organization‐driven innovation‐based human resource management on employee satisfaction among passenger‐contact employees in Nigeria. Further, we investigated the role that employee's proactivity plays in th...

Insurgency and corruption have consistently remained the bane of economic growth and development of a tourist destination. As such, the impact of corruption indices and insur10gency on tourism development in Nigeria is examined by using the Autoregressive Distributed Lag (ARDL) approach. The finding posits a significant long-run relationship of ins...

Lack of sustainability in ethical behavior is one of the principal reasons for unsustainable outcomes. The present study observes how sustainability in ethical leadership affects employee outcomes like trust, effective commitments, and organizational deviance. Ethical behavior and decisions of leaders will continue to be a source of concern in orga...

Medical tourism provides an essential advantage for destinations. On the other hand, the knowledge of developing competitive medical tourism destinations is still limited. This study models a conceptual framework on novel ways of sustaining the United Arab Emirate (UAE) Vision 2020 with reference to the existing models on behavior. In the current s...

A logical position emphasized by the service-oriented organizations that ‘the customer is always right’ and the organizational policies that requires employees to make customer happy, even in situations involving customer uncivil behavior has continued to be one of the antecedents of employees' negative outcomes. Applying the conservation of resour...

Professionalism is one of the necessities for service operations in order to be sustainable at the current competitive markets. The purpose of the study is to evaluate the effect of attitudinal professionalism on employees’ job satisfaction and organizational commitment at five-star hotels in Baku, Azerbaijan. The researchers administered questionn...

ABSTRACT As skiing practice has not changed much in the past decades, an improved product is a necessity to be competitive in the market. The purpose of this study was to develop a new ski instruction approach in the children’s market. A selection of 777 children over two consecutive winter seasons were taught in the first season with a standard in...

The hotel business is globally acknowledged to significantly contribute to the tourism industry. Over time, supervisor’s incivility continues to be a serious issue where cases of the uncivil act are known to be costly to the organization and creating negative effects on employees’ health and organizational continuity. Human capital has also been hi...

This study develops a conceptual model that try to provide maximum organizational competitiveness in hotel sector of hospitality industry. Building on social systems theory and uncertainty reduction theory, the current study proposes that uncertainty and complexity are directly antecedents of organizational complexity and the relationship can be me...

The purpose of this paper is to discuss the prospective effects of the latest political incidences on the international tourism market. In this context, the arguments are based on the implications of the USA elections and the Brexit. The methodology of this paper comprises the discussion of the debates related to the recent political experiences. I...

This paper is a study of Chinese enterprises’ export brand development process. It describes the measures for dealing with their weaknesses, using case study methodology combined with the comparative method, analyzes the development of key Chinese enterprises’ internationalization, and summarizes three typically successful internationalization mode...

Appraisals could be problematic; nevertheless they are deemed as necessary in organizational management. This is because workers might not always view appraisals as a positive measure. When the employees perceive appraisals to be fair, it emits positive attitude and vice versa. This study aimed to understand the perceptions of employees towards per...

This study aims to understand the house owners' energy concerns. An exploratory inductive research design has been chosen to explore the perceptions of households towards the modernization of energy use in residential buildings. Faceto- face interviews with experts and households were conducted in Baden-Württemberg, Germany to collect the data. Thi...

Revealing the key success factors that define supplier-customer relationships within delivery of prefessional services is the principal focus of this study. It analyses the interdependencies of these success factors and how they influence the collaboration success as well as ultimately the delivery success. In other words, it shows how good the des...

This study explores the central perceptions of consumers influencing the decision to use contactless payment instruments. Aim is to define a customer core group narrowed down by several variables and to find a basis for a purposeful communication of advantages of the new payment process, as investment into this technology bears the risk of total lo...

The paper subjects the monetary measurement of purchasing savings to a critical examination and questions whether it still applies. Thus; for example the interaction between purchasing savings and supply chain management (SCM) is investigated. It indicates that monetary purchasing savings exert a negative impact on sustainable company success. It i...

Throughout times of market turbulences and even a financial crisis the service sector has established itself as the most important economic sector with a predicted ongoing growth in industrialized countries (Busse & Wagner, 2008; Leseure, 2010; Bouwman & De Vos & Hakker, 2008; Schniering, 2009; Walters 2012). With this there is also a growth in com...

It is important for a service oriented organization to know and understand the motivating needs of its employees since employee motivation is a significant element of health systems" performance. Providing a motivating environment for employees becomes more important in the health-care system in our world today. This quantitative study helps to inc...

The paper subjects the monetary measurement of purchasing savings to a critical examination and questions whether it still applies. Thus; for example the interaction between purchasing savings and supply chain management (SCM) is investigated. It indicates that monetary purchasing savings exert a negative impact on sustainable company success. It i...

The purpose of this research study is to examine the effects of trust beliefs on purchase intentions of trip planners within the context of online social review network by analyzing dimensions of e-trust and effects on purchase intentions. With the intention to test these effects a survey was executed and the data collected from 320 participants. M...

The main purpose of the article is to assess the supply chain practices of the hotels and to reveal effects of such practices on the hotels’ performance. Supply chain applications comprise relationships of hotels with their suppliers, tourism intermediaries and customers. In order to obtain sustainable performance development, hotel management shou...

This research investigates whether there is any variation in ethnocentric tendency levels of the consumers when their purchase intentions on the products from different countries of origin are considered. Consumers who are Turkish Cypriots formed the sample for the study. The purchase intention levels of the respondents toward both domestic and imp...

Master of Arts in Business Administration Department. Thesis (M.A.)--Eastern Mediterranean University, 2003. Includes bibliographical references (p. 125-133)