Ali Asgari

Universiti Teknologi Malaysia | UTM · Department of Management

This study aims to investigate the effects of customer value, service quality, trust and commitment on customer loyalty in the context of business-to-business. Moreover, this study examines the mediating role of commitment and trust between service quality, customer value and customer loyalty. This study is informed by a sample of 350 managers and...

Supply chain integration has been widely identified as a key research topic by both practitioners and academicians. In such environment, it is essential to vividly illustrate the publications contribution during the period of time and recognize research area and interests as well as the direction of research trend for future studies. With the avail...

A few studies have examined the effect of hospital service quality, hospital accreditation, destination image on patient satisfaction and patient loyalty in a tourism context. The purpose of this study is to evaluate the effect of medical patients' behavioural intention in Malaysia. A total of 360 questionnaire were distributed and quantitative tec...

The purpose of this paper is to have a revision on customer perceived value and main components of customer value. This revision attempts to makes more clarification on customer perceived value as a foundation stone to the success of buyer-seller relationships. In this regard, this study was conducted to address following problem. The problem is; s...

The purpose of this paper is to have an overview on customer satisfaction as one of the main antecedents of customer loyalty. This paper attempts to discuss the role of customer satisfaction so as to highlight its efficiency and inefficiency on customer loyalty. In this sense, following problem is addressed by this study. The problem is; satisfied...

The purpose of this paper is to have an overview on customer satisfaction as one of the main antecedents of customer loyalty. This paper attempts to discuss the role of customer satisfaction so as to highlight its efficiency and inefficiency on customer loyalty. In this sense, following problem is addressed by this study. The problem is; satisfied...

Supply chain relationship is widely considered by both practitioners and researchers a vital contributor to performance. The current study encompasses the developing body of literature on buyer-supplier relationship, which is the degree to which a manufacturer strategically exchanges knowledge with its suppliers. In addition, knowledge exchange is...

Supply chain Management has played a significant role in corporate efficiency and has attracted the attention of numerous academicians over the last few years. As the concept of becomes more widely accepted, supply chain integration (SCI) is gaining more attention among both practitioners and academics. The paper aims at understanding how SCI and i...

This study was to investigate the impact of five dimensions of Knowledge Management Practices (i.e., creating, storage, accessing, dissemination, and applying) on supply chain performance. The quantitative data was collected from 122 managers who worked in Malaysian companies at the beginning of September 2012. To accomplish the purpose of this stu...

The ultimate intention of this thesis is to achieve a better understanding of how some critical factors for the successful application of knowledge management (KM) can effect on e-business in Malaysian companies. Besides, this study prepares a framework discriminating three dimensions of ebusiness: e-information, e-communication and e-workflow. KM...

The ultimate intention of this paper is to achieve a better understanding of how some critical factors for the successful application of knowledge management (KM) in Malaysian firms. KM covers an extensive range of usefulness and sustains various sets of activities and supposed that the KM success, are the Key Success Factors (KSFs) on the contribu...