Ali Aljaafreh

Mu’tah University · Management Information Systems

Mobile commerce is a developing phenomenon, youth worldwide utilising the platform that provides flexibility, ease, and convenience of online shopping through mobile devices. The study investigates the influence of mobile commerce service quality dimensions on the perception of service quality and customer satisfaction. Satisfaction in Mobile comme...

Due to COVID-19 pandemic, electronic learning (e-learning) has been considered as a main tool for delivering education all over the world. The study aims at identifying the factors affecting students' continued usage intention of e-learning during COVID-19 pandemic and the mediating role of student satisfaction. To achieve that, a research model ha...

Social networks sites have a considerable impact on all our life aspects, especially the educational sector. This study aims at identifying the factors affecting students’ actual usage of social networks sites for educational purposes in Jordanian universities. The proposed model consists factors of UTAUT2 theory (Effort expectancy, Performance exp...

Reaping the vast benefits of ubiquitous social media requires users to share their information, preferences, and interests on these websites. This research draws on communications privacy management theory and the online privacy literature to develop and validate an empirical research model testing users' willingness to share sensitive data on Face...

Online initial trust is one of the impediments that affect the adoption of new information technology (IT) innovations; therefore, improving customer’s initial trust is likely to improve the adoption of Internet banking services (IBS). This study aims identify the factors that affect customer’s initial trust for the adoption of internet banking ser...

Social network sites have a considerable impact on all our life aspects, especially the educational sector. This study aims at identifying the factors affecting students’ actual usage of social network sites for educational purposes in Jordanian universities. The proposed model consists of factors of UTAUT2 theory (Effort expectancy, Performance ex...

Online initial trust is one of the impediments that affect the adoption of new information technology (IT) innovations; therefore, improving customer's initial trust is likely to improve the adoption of Internet banking services (IBS). This study aims identify the factors that affect customer's initial trust for the adoption of internet banking ser...

This study empirically examines the system satisfaction of employees from the Ministry of Health in Jordan toward the enhancement of the electronic health records (EHR) named HAKEEM. The proposed model has assimilated factors from the enriched end-user computer satisfaction (EUCS) model along with self-efficacy as a new predictor. The participants...

Purpose This study aims to explore the factors influencing the intention to use e-democracy. The literature depicted conflicting results regarding such domain and especially in the Middle East, where the authors aim at establishing a solid view of the discipline. Design/methodology/approach A research model was developed based on the theory of pla...

Electronic word-of-mouth (eWOM) has become an important communication tool in the online environment. Limited studies in the Middle East have identified what makes certain online reviews more influential than others, accordingly the main purpose of this study is to identify the impact of eWOM dimensions including (Quality, Quantity, and Credibility...

This study aims to identify the direct impact of IT-business strategic alignment on achieving a sustainable competitive advantages within the context of Jordanian mining sector (JMS). In addition, it aims to investigate the impact of IT-business strategic alignment on achieving a competitive advantage in the case of involving net benefits of inform...

ABSTRACT This research aims at measuring the quality of E-Services and its impact on student satisfaction at Jordanian universities. Toward this aim, a research model was developed and tested within the context of Jordanian universities. A questionnaire consisting of 40 (Likert) type items were distributed to a convenience sample of 755 respondents...

Despite the rapid growth in technology and the research effort given on investigating the adoption of Internet banking services (IBS), both banks and academic researchers in developing countries perceive the problem of low-level adoption of IBS. The vast majority of studies which have investigated the adoption, acceptance, or intention to use IBS,...

As with many other e-services, the adoption rate of Internet banking services (IBS) in developing countries is relatively low compared to developed countries. It is well-established that customer’s trust plays an important role in adopting new technologies, and hence, initial trust could be the first issue that needs to be investigated when studyin...

This research aims at measuring the quality of E-Services and its impact on student satisfaction at Jordanian universities. Toward this aim, a research model was developed and tested within the context of Jordanian universities. A questionnaire consisting of 40 (Likert) type items were distributed to a convenience sample of 755 respondents. Primary...

Trust in prior marketing research is considered to be the milestone in the dealing between two entities. Likewise, information systems’ researchers considered customer’s trust in e-Services to be an essential element in accepting such services. In the case of internet banking services (IBS) in the Jordanian context, the early stage of trust will be...

The adoption rate of Internet banking services (IBS) is considered to be relatively high in the developed countries; which is not the case for developing countries. The lack of trust plays a vital role in discouraging users from adopting IBS. Therefore, initial trust could be the starting point of making customers comfortable processing their banki...

Internet banking services (IBS) offer customers and banks many benefits. IBS have been widely adopted and used in developed countries; however IBS adoption in developing countries such as Jordan is still low. Lack of customer' trust is considered the most important impediment to the use of IBS in developing countries. The aim of this study is to in...

Internet banking service (IBS) is transforming the traditional ways of customer banking. Although IBS is very common in developed countries, however, its adoption by customers in developing countries is still very slow. This may well be due to the lack of customer's trust in IBS in developing countries. This paper studies the important issue of cus...

Internet banking service (IBS) is transforming the traditional ways of customer banking. Although IBS is very common in developed countries, however, its adoption by customers in developing countries is still very slow. This may well be due to the lack of customer’s trust in IBS in developing countries. This paper studies the important issue of cus...

This study aims to investigate the innovation of Online Banking Transaction (OBT) risk communication issues inside banks in Jordan from the socioorganisational point-of-view through studying the effects of national and organisational cultures on the risk communication process. Although risk communication issue has been approved to be one of the suc...

This study aimed to examine the appropriateness of the organizational factors (OFs) for the adoption of teleworking applica (TA). This study was conducted within the context of the mobile telecommunication sector (MTS) in Jordan. It applied the triangulation methodology that includes grounded theory and quantitative methods, in order to find and ex...