Alfred Benedikt Brendel

Alfred Benedikt Brendel
Technische Universität Dresden | TUD · Chair of Business Information Systems, esp. Intelligent Systems and Services

Prof. Dr.

About

93
Publications
64,776
Reads
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935
Citations
Citations since 2016
93 Research Items
927 Citations
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Introduction
Interested in conducting design science research to better understand how artifacts should be designed and how design theories should be developed and formulated to convey generalized design knowledge. Currently, my research focuses on the effect of anthropomorphism of conversational agents in service encounters.
Additional affiliations
January 2018 - September 2020
Georg-August-Universität Göttingen
Position
  • Head of Department
December 2015 - December 2017
Georg-August-Universität Göttingen
Position
  • Research Associate
Education
December 2015 - December 2017
Georg-August-Universität Göttingen
Field of study
  • Information Systems
October 2014 - October 2015
Georg-August-Universität Göttingen
Field of study
  • Business Information Systems
October 2011 - October 2014
Georg-August-Universität Göttingen
Field of study
  • Business Information Systems

Publications

Publications (93)
Article
Full-text available
In design science research, two important challenges exist to achieve greater influence in research and practice: (1) foster frequent reuse of artifacts and design theories and (2) increase knowledge accumulation in the field. In this article, we argue that replication studies could support the accumulation and development of design theories to rea...
Article
Full-text available
Conversational agents (CAs), described as software with which humans interact through natural language, have increasingly attracted interest in both academia and practice, due to improved capabilities driven by advances in artificial intelligence and, specifically, natural language processing. CAs are used in contexts like people's private life, ed...
Conference Paper
Full-text available
Conversational Agents (CAs) are becoming part of our everyday lives, whether in the form of voice assistants (such as Siri or Alexa) or as chatbots (for instance, on Facebook). When looking at CAs, users frequently start to display aggressive behavior towards CAs, such as insulting it. However, why some users tend to harass CAs and how this behavio...
Article
Full-text available
The replication of existing research studies and theories is considered a foundational pillar of knowledge accumulation and an important instrument of discourse across research disciplines. Although replication has a long tradition in natural and behavioral science research, the design science research (DSR) community has yet to adopt it, especiall...
Article
Genuine theory testing, also under the term "replication research," is rarely found in Information Systems (IS) research. Based on a replication's results, our understanding or representation of the original theory is updated. This function of replication is integral to a scientific discipline to accumulate confidence in the explanatory power of a...
Article
Full-text available
Design science research (DSR) has been established as an essential part of information systems research. DSR can provide artificial solutions and prescriptive knowledge about how to solve problems relevant to our modern times. However, DSR has been reported to be in a state of "conceptual confusion." Thus, an ongoing and open discourse regarding ho...
Conference Paper
Full-text available
Following recommendations and complying with behavioral attitudes is one major key in overcoming global pandemics, such as COVID-19. As the World Health Organization (WHO) highlights, there is an increased need to follow hygiene standards to prevent infections and in reducing the risk of infections transmissions (World-Health-Organization, 2021). T...
Chapter
Conversational agents (CA) interact with users via natural language in a turn-taking communication. They have been shown to trigger anthropomorphism in users, leading to the perception of humanness. However, this effect is influenced by various aspects, such as the CA having a name and its choice of words. In this context, the expected effect of ty...
Article
Full-text available
Zusammenfassung Der Einsatz von Sprachassistenten (Alltagsbeispiele sind Alexa von Amazon, Siri von Apple oder der Chatbot von Hellofresh) hat auch im Gesundheitswesen Einzug gehalten. Ein aktuelles Beispiel ist der WhatsApp Chatbot der WHO, welcher Nutzer:innen über COVID-19 aufklärt. Sprachassistenten haben die Fähigkeit, Patienten und Patientinn...
Chapter
Im Angesicht des rasanten weltweiten Bevölkerungsanstiegs, dem damit einhergehenden Ressourcenverbrauch und einem rapiden technologischen Wandel stellt die nachhaltige Gestaltung des Wirtschaftssystems eine zentrale Herausforderung des 21. Jahrhunderts dar. Im Jahr 2030 wird die globale Mittelschicht Schätzungen zu folge 5 Mrd. Menschen umfassen, d...
Poster
The environmental impact of the transportation sector creates new challenges across different industries. Innovative mobility solutions that leverage the power of information and communication technologies (ICTs) have the potential to address these challenges and to accelerate the shift to an environmentally, socially, and economically sustainable...
Conference Paper
Full-text available
Artificial Intelligence (AI) has an increasing impact on industries, establishing a new way of solving tasks and automating work routines. While AI-based systems have become new colleagues for some processes, the tasks of some humans have shifted towards supervising AI. Essentially, humans need to adapt to a new form of interaction with AI-based sy...
Article
Full-text available
The ethical dimensions of Artificial Intelligence (AI) constitute a salient topic in information systems (IS) research and beyond. There is an increasing number of journal and conference articles on how AI should be designed and used. For this, IS research offers and curates knowledge not only on the ethical dimensions of information technologies,...
Conference Paper
Full-text available
Conversational agents (CAs) equipped with human-like features (e.g., name, avatar) have been reported to induce the perception of humanness and social presence in users, which can also increase other aspects of users’ affection, cognition, and behavior. However, current research is primarily based on self-reported measurements, leaving the door ope...
Article
Full-text available
Car-sharing services promise environmentally sustainable and cost-efficient alternatives to private car ownership, contributing to more environmentally sustainable mobility. However, the challenge of balancing vehicle supply and demand needs to be addressed for further improvement of the service. Currently, employees must relocate vehicles from low...
Conference Paper
Full-text available
The COVID-19 pandemic challenged the existing healthcare system by demanding potential patients to self-diagnose and self-test a potential virus contraction. In this process, some individuals need help and guidance. However, the previous modus-operandi to go to a physician is no longer viable because of the limited capacity and danger of spreading...
Article
Full-text available
Green IS (GIS) research addresses environmental challenges brought on by climate change and the need to preserve the natural environment. Within this scope, design-oriented research, most notably within the Design Science Research (DSR) community, aims to provide solutions to these environmental challenges in the form of novel artifacts. The result...
Data
Green IS (GIS) research addresses environmental challenges brought on by climate change and the need to preserve the natural environment. Within this scope, design-oriented research, most notably within the Design Science Research (DSR) community, aims to provide solutions to these environmental challenges in the form of novel artifacts. The result...
Article
Full-text available
Aim This research aims to identify response strategies that non-profit organizations (NPOs) can apply to overcome the barriers that hamper the sustainable use of mobile health (mHealth) interventions in low-resource environments (LREs), such as in Sub-Saharan Africa (SSA). Subject and method A qualitative study on mHealth initiatives in SSA is con...
Chapter
Patient data is mainly transmitted in the form of unstructured free texts in medical documentation. Natural language processing (NLP)-based systems can help to structure and extract information from these free texts to support the work of healthcare professionals. However, the healthcare sector must meet certain information quality requirements to...
Conference Paper
Full-text available
The increasing application of Conversational Agents (CAs) is rapidly changing the way customers access services. In practice, however, CAs are frequently flawed, such as they are often misinterpreting users' requests. Even through future advancements in technology, it remains unlikely that a CA will be flawless and error-free. Thus, understanding h...
Conference Paper
Full-text available
In the current transformation towards more sustainable forms of transportation, the logistics sector offers promising potential for a shift towards electric vehicles. In this study, we apply a qualitative content analysis approach to shed light on the factors influencing the adoption process of electric transportation fleets and how IS can facilita...
Chapter
In the human interaction with CAs, research has shown that elements of persuasive system design, such as praise, are perceived differently when compared to traditional graphical interfaces. In this experimental study, we will extend our knowledge regarding the relation of persuasiveness (namely dialog support), anthropomorphically designed CAs, and...
Chapter
Conversational agents (CAs) are rapidly changing the way humans and computers interact. Through developments in natural language processing, CAs are increasingly capable of conducting human-like conversations with users. Furthermore, human-like features (e.g., having a name or an avatar) lead to positive user reactions as if they were interacting w...
Conference Paper
Full-text available
Voice-based information transfer via podcasts is increasingly taking root in education, entertainment, and business communication. In mainstream literature, they have been repeatedly associated with the concept of parasocial interactions and relationships, meaning a psychological relationship experienced by a consumer of a mass medium. However, lit...
Article
Full-text available
Zusammenfassung Apps für die Kontaktnachverfolgungen – so genannte Corona Tracing Apps – stellen einen essentiellen Teil der nationalen Strategien zur Bekämpfung des COVID-19 Virus dar. Mithilfe dieser Technologie sollen Infektionsketten effektiver nachvollzogen und schnellstmöglich unterbrochen werden. Corona Tracing Apps lassen sich aus Perspekti...
Article
To mitigate and address climate change, greener transportation modes and mobility services are in great need. Although Green Information Systems (Green IS)-specifically designed to increase environmental sustainability-can support behavioral changes, there is limited research on whether Green IS usage coincides with sustainable real-world behavior....
Conference Paper
Full-text available
So-called “lootboxes,” have recently developed into a quasi-standard for online gaming. Lootboxes are digital single-use containers, containing random items, which can be used to change the appearance of a player’s online persona or to progress faster through the game. Lootboxes are awarded for specific achievements (e.g., playing a certain number...
Article
Full-text available
It is controversially discussed if and which interventions policymakers should implement to promote healthier, more sustainable, and more ethical food choices. Often, policy measures suffer from a lack of data. This is especially true for the growing field of online grocery shopping. Yet, it is not always feasible to test the impact of each possibl...
Article
Full-text available
Conversational agents (CAs) have attracted the interest from organizations due to their potential to provide automated services and the feeling of humanlike interaction. Emerging studies on CAs have found that humanness has a positive impact on customer perception and explored approaches for their anthropomorphic design, which comprises both their...
Article
Full-text available
The growing influx of people to urban areas has resulted in a tense housing market in many places, making the search for a suitable residence an increased challenge. Dedicated online platforms facilitate this process and offer two distinct approaches to find suitable accommodations concerning its location. Traditionally, users can search for a gene...
Article
Full-text available
With artificial intelligence (AI) becoming increasingly capable of handling highly complex tasks, many AI-enabled products and services are granted a higher autonomy of decision-making, potentially exercising diverse influences on individuals and societies. While organizations and researchers have repeatedly shown the blessings of AI for humanity,...
Conference Paper
Full-text available
Conversational agents (CAs) are rapidly changing the way humans and computers interact. Through developments in natural language processing, CAs are increasingly capable of conducting human-like conversations with users. Furthermore, human-like features (e.g., having a name or an avatar) lead to positive user reactions as if they were interacting w...
Conference Paper
Full-text available
In the human interaction with CAs, research has shown that elements of persuasive system design, such as praise, are perceived differently when compared to traditional graphical interfaces. In this experimental study, we will extend our knowledge regarding the relation of persuasiveness (namely dialog support), anthropomorphically designed CAs, an...
Conference Paper
Full-text available
The increasing application of Conversational Agents (CAs) changes the way customers and businesses interact during a service encounter. Research has shown that CA equipped with social cues (e.g., having a name, greeting users) stimulates the user to perceive the interaction as human-like, which can positively influence the overall experience. Speci...
Chapter
The shift from conventional fuel-powered vehicles to electric vehicles is one possible step for a sustainable transformation in the logistics sector, such as at container terminals, where heavy-duty vehicles are essential for container transportation. Through the use of information systems, this field is a promising area for a smart grid applicatio...
Article
Carsharing offers an ecologically friendly alternative to private car ownership, helping alleviate urban mobility problems and pave the way to a sustainable future for transportation. However, several obstacles in carsharing service management must be overcome in order to take full advantage of its potential as a mainstream mode of transportation....
Article
Full-text available
New digital technologies are a driving force behind many pivotal changes in our modern world. For example, the carsharing business model has improved drastically through the adoption of technologies for online booking, instant access, vehicle monitoring, and automated billing. However, the challenge of vehicle supply and demand management hinders c...
Article
Full-text available
Autonomous driving is believed to provide numerous benefits for individuals and society, including increased road safety, reduced traffic congestion, and an improved ecological footprint. However, many barriers still hinder the widespread acceptance of autonomous vehicles. Research has proposed governmental policy strategies to accelerate the diffu...
Poster
Full-text available
Urbanization and the resulting impacts on the environment create challenges across industries, including transportation, energy, and housing. To address these challenges, novel sharing services are emerging, such as car-sharing, food-sharing, flat-sharing, and e-scooter-sharing. However, the distributed value creation in a network of integrated use...
Conference Paper
Full-text available
Literature reviews are an essential part of science, helping to gain a deeper understanding of a research topic, related theories, commonly applied methods, and potential research gaps. Conducting a literature review can follow various approaches, ranging from detailed methods to general guidelines, each emphasizing different parts of the literatur...
Conference Paper
Full-text available
Conversational Agents (CA) in the form of digital assistants on smartphones, chatbots on social media, or physical embodied systems are an increasingly often applied new form of user interfaces for digital systems. The human-like design of CAs (e.g., having names, greeting users, and using self-references) leads to users subconsciously reacting to...
Conference Paper
Full-text available
Conversational agents (CAs) have attracted the interest of organizations due to their potential for automated service provision combined with the feeling of a human-like interaction. Emerging studies on CAs indicate a positive impact of humanness on customer perception and explore approaches for their anthropomorphic design, comprising both appeara...
Conference Paper
Full-text available
Conversational agents (CAs), defined as software with which users interact through natural language, have gained increasing interest in education due to their potential to support individual learning on a large scale. With improved capabilities driven by advances in machine learning and natural language processing, these agents pave the way for a n...
Article
Full-text available
The increasing capabilities of conversational agents (CAs) offer manifold opportunities to assist users in a variety of tasks. In an organizational context, particularly their potential to simulate a human-like interaction via natural language currently attracts attention both at the customer interface as well as for internal purposes, often in the...
Conference Paper
Full-text available
Smartphones and apps have become natural companions with personal access to all areas of life. Especially, health apps have the potential to change the healthcare system and support the health of individuals. Their possible uses range from educating users on various illnesses, to storing and analyzing health-related data. Over the past decade, such...
Conference Paper
Full-text available
Gamification, using game-like elements in a non-game context, stands a means to trigger an individual's innate disposition to game and play, leading to enhanced engagement, enjoyment, and motivation. Gamification elements can take many forms. Amongst the most prominent and often applied gamification elements are progress bars, badges, and leaderboa...
Chapter
Seit langer Zeit besteht die Vision der autonomen Fortbewegung. Heute ahnen wir, dass diese Vision nicht mehr weit entfernt zu liegen scheint. Erste Fahrzeuge fahren bereits teilautonom und weitestgehend ohne Eingriff des Fahrers (Jacoby und Wappelhorst 2016).
Chapter
Nachhaltiges Mobilitätsverhalten, beispielsweise durch das flexible Teilen von Autos oder der Nutzung umweltfreundlicher Alternativen wie E-Scootern oder E-Bikes, gewinnt zunehmend an Bedeutung und erfährt mehr und mehr Beachtung in unserer Gesellschaft (Brendel and Mandrella 2016). Insbesondere in urbanen Räumen stehen den Menschen vielfältige, um...
Chapter
Full-text available
Gamifying serious work environments, such as paid crowdsourcing platforms, potentially increases crowdworkers’ task motivation, engagement and enjoyment. This, in turn, can lead to a higher willingness to contribute, higher quality of work and long-term engagement. However, it remains unclear how crowdworkers behave, when gamification is applied to...
Conference Paper
Full-text available
Gamifying serious work environments, such as paid crowdsourcing platforms, potentially increases crowdworkers’ task motivation, engagement and enjoyment. This, in turn, can lead to a higher willingness to contribute, higher quality of work and long-term engagement. However, it remains unclear how crowdworkers behave, when gamification is applied to...
Conference Paper
Full-text available
The mobility sector has been established as a prominent example for the sharing economy. E-carsharing offers a way to introduce and utilize electric vehicles as a sustainable mobility service to solve current and future mobility issues. Nonetheless, e-carsharing still faces several challenges that need to be overcome in order to act as a mainstream...
Conference Paper
Full-text available
This study addresses the issue of non-communicable diseases (NCD) in decentralized healthcare in developing countries (e.g. in eSwatini). Countries relying on decentralized healthcare employ community health workers (CHW) to provide healthcare to their inhabitants. Although relying on CHWs as a solution to supply healthcare and to substitute for th...
Article
Full-text available
The replication of existing knowledge (e.g., previous study results) stands as an essential research practice across all science disciplines. Despite the importance of replication, the scarcity of replication studies is commonly criticized in business, management, and information system (IS) research. Therefore, efforts have already been made to fa...