Akemi Takeoka Chatfield

University of Wollongong | UOW · School of Information Systems and Technology (SISAT), Faculty of Engineering and Information Sciences

This paper develops a framework for facilitating organizational learning through social media text analytics to enhance citizen-centric public service quality. Theoretically, the framework integrates double-loop learning theory with extant models of e-participation in government. Empirically, the framework is applied to a case study of citizen-to-g...

This paper explores antecedents of the public's perception of government crisis communication transparency during the 2014 AirAsia QZ8501 crash, which was characterized by hyper-unknown and hyper-uncertainty. A model of government crisis communication transparency was developed to identify known antecedents. The authors collected and analyzed speci...

The rise of urban terrorism worldwide underscores an urgent research need for public administration. The unpredictable nature of urban terrorism requires resilience of the city. This paper examines the role of social media in effecting urban resilience during the 2016 Jakarta terrorism, by raising two research questions: 1) what are critical capabi...

Despite previous studies on comparing open data policies and identifying their challenges, little is known about open data policy innovation diffusion in Australia, one of earlier adopters of open government/open data policies and a leading e-government nation worldwide. Drawing on innovation diffusion theory and its application to public policy in...

Environmental sustainability is a critical global issue that requires comprehensive intervention policies. Viewed as localized intervention policy implementations, smart cities leverage information infrastructures and distributed renewable energy smart micro-grids, smart meters, and home/building energy management systems to reduce city-wide carbon...

Islamic State (IS) terrorist networks in Syria and Iraq pose threats to national security. IS' exploitation of social media and digital strategy plays a key role in its global dissemination of propaganda, radicalization, and recruitment. However, systematic research on Islamic terrorist communication via social media is limited. Our research invest...

This paper examines the role of government transparency in crisis communication in influencing national and/or international public opinions during an enfolding aviation disaster. Using case study research on the 2014 AirAsia QZ8501 crash, we addressed the research question: How does government transparency in crisis communication influence nationa...

Trust/distrust in the citizens of a foreign country may affect the nation's strategic decisions to continue/discontinue security cooperation with the foreign country. This paper employs Twitter data to examine the impact of government surveillance disclosures on bilateral trust and international security cooperation. This study demonstrates the imp...

This paper examines public opinion on National Security Agency (NSA) mass surveillance programs of Americans. A new theory, developed and tested in this paper, explicates the effect of political efficacy on creating greater citizen-centric e-governance. Its propositions state that the higher citizens' perceived self-efficacy in political knowledge...

Despite operational volcano surveillance using meteorological satellite, thermal remote sensing and infrared camera technologies, predicting a volcano’s hazardous activity and explosive eruption, with any accuracy, remains nearly impossible. Volcanic hazards and risk literature identifies risk communication as critical but insufficiently understood...

The potential power of big data to generate insights and create new forms of value in the ways which transform organizations and society has been observed by big data-driven organizations and big data experts. Despite the recent sensational declaration of a data scientist as “the sexiest job of the 21st century”, however, there is a lack of publish...

Globally, virtual teams (VT) as ICT-enabled emergent network organisation forms have gained international validity by innovative organisations, with a corresponding surge of interest in understanding how organisations can leverage VT to create business value. Despite growing deliberations in VT literature on managing VT, tasks and outcomes, however...

Despite operational volcano surveillance using meteorological satellite, thermal remote sensing and infrared camera technologies, predicting its hazardous activity and explosive eruption, with any accuracy, remains nearly impossible. Against this, volcanic hazards and risk literature identifies risk communication as a new research challenge. This s...

Social media have increasingly been used for information exchange during extreme events (EEs). Yet, until recently it had not been systematically studied how government has used and can use social media under circumstances of extreme duress. This research describes how government actually engaged citizens through social media during and in the afte...

The May 20 2013 tornado in Oklahoma has demonstrated the short warning lead times of EF5 intensity tornadoes, even with the integrated Next Generation Weather Surveillance Doppler Radar network, remain a challenge both for governments responsible for early warnings and citizens who need to respond appropriately. Although research on government use...

This HICSS-47 Minitrack Introduction introduces the four papers accepted by the ICT-enabled Crisis, Disaster & Catastrophe Management Minitrack within the HICSS E-Government Track.

Globally, virtual teams (VT) as ICT-enabled emergent network organisation forms have gained international validity by innovative organisations, with a corresponding surge of interest in understanding how organisations can leverage VT to create business value. Despite growing deliberations in VT literature on managing VT, tasks and outcomes, however...

Twitter demonstrated its value as a viable substitute to traditional communication channels during the recent disasters. However, little is written about Twitter in government for an early disaster warning system. In this exploratory empirical research, we aim to address the question: How does the government use Twitter to inform the public about d...

Orlikowski and Lacono (2001, p. 132) aptly argue that IT artifacts, particularly distributed network technology applications, including RFID, “do not provide the same material and cultural properties in each local time or context of use.” A sociomaterial theory suggests the importance of adopting an integrative approach to study the social and mate...

Extreme events include both natural and man-made emergencies, disasters, and catastrophes of exceptional and unthinkable magnitude, which would surpass the ca-pacity of local government to effectively respond. Often organizations plan and prepare for 'average' disasters, which, as the Tohoku earthquake and tsunami exemplified, can lead to unseen vu...

It has been argued that hierarchical 'command and control' leadership is required to coordinate massive and rapid military or disaster response. Against this, the concept of leaderless 'social media revolution' refers to the wide-spread use of Web 2.0 social media by ordinary citizens to transform the public sphere and engage in collective politica...

In the aftermath of earthquakes, tsunamis, such as the 2011 Great East Japan Tsunami, caused enormous damage around the world. With the extreme disaster events of the past, nations improved disaster preparedness and response through sensors and tsunami early warning systems. Even with system usage, however, governments still need to warn the target...

Using the value chain model which provides a process view, this longitudinal case study and simulation modeling analysis of a Canadian third-party logistics (TPL) supply chain provides some empirical support for the enabling role of RFID technology in effecting warehouse process innovation and optimization for the focal TPL firm. However, the findi...

In a global, digital economy, companies increasingly depend on IT for timely information sharing, effective operational control, rapid innovation, speed to market, and customer satisfaction. On the other hand, recent global financial crisis and economic recessions encourage trends for increased managerial scrutiny to reduce IT spending and to incre...

With the advent of emerging web2.0 technologies, governments at all levels offer 'virtual public spheres' to promote citizen engagement. However, conceptual and empirical research efforts remain scarce to date. This research examines the role of online social network structure as a mechanism for facilitating collaborative civic engagement. We discu...

Using the value chain model and a longitudinal real-world case study of a third-party logistics (TPL) supply chain, this study provides support for the enabling role of RFID technology in effecting warehouse process optimization. Furthermore, the findings of our study reveal the RFID technology implementation costs as the key inhibitors factor of R...

While geographic information systems (GIS) can provide information on the static locations of critical infrastructure and evacuation routes, they do not provide the dynamically changing locations of things and people on the move. In contrast, radio frequency identification (RFID) wireless network technology can automatically identify and track the...

In the growing literature on RFID and other network technologies, the importance of organizational transformation at the supply chain level has been recognized. However, the literature lacks conceptual model development and salient mechanisms for achieving the level of organizational transformation required for stakeholders to realize the full busi...

Much of the existing e-government research focuses on developed countries. Although a relatively small number of studies explored Arab e-government development, they did so in a single country context. This article provides an insight into the current state of Arab e-government developments. A cross-country comparative analysis of e-government Web...

IT offshoring or offshore outsourcing is a fast growing trend that is worldwide and continuing. Driven by the competitive pressure to reduce IT costs, firms in developed countries opt to buy IT services from offshore service providers in developing countries, which provide comparative advantage in lower labour costs and skilled workforce. While muc...

There is a growing interest in the debate over whether or not e-government has a transformational impact on government performance, governance, and public service, as we addressed this very issue at the 2007 ECEG. However, e-government research results on the transformational impact are mixed. This may be an apt reflection of either the early stage...

A key issue facing IT researchers and practitioners has been the difficulty in realizing strategic payoff from IT investment. This study, drawn on sociological theories of embeddedness, addresses this key issue, with particular attention to the perspective of EDI network initiator. Cross-case analysis is conducted comparing three initiators of soph...

This chapter describes a case study of a multitude of BPR activities, undertaken by the Australian Government using EDI as the core technology, to simplify the export documentation process for issuing health certificates on meat, fish, and horticulture. Health certificates are required by the 297 countries engaging in international trade. Interesti...

This paper explores the relationship between IOS-enabled business process change and business outcomes. A generic framework for analyzing IT-enabled business process change is applied to a case study analysis of Japan Airlines (JAL). Drawing on a resource-based view of the firm, we investigate the ways in which IOS not only contributed to JAL's imp...

A comparison of systems analysis techniques, the Data Flow Diagram (DFD) and part of the Integrated Definition Method (IDEFo), is done using a new developmental framework.