Ahmet Demir

• Assoc. Prof.
• Senior Lecturer at Tishk International University

This study’s aim is investigating the impacts of the determinants of knowledge management on organisational sustainability. It investigates the differences in performance among ISO 9001 certified and non-certified firms. The study uses data collected from 156 employees of various private firms in the Kurdistan Region of Iraq. It uses the partial le...

Purpose—The study uses VIKOR-SEM to construct benchmarks for service providers and evaluate a multi-methodology practice in the Internet industry. Design, methodology, approach—The data were collected using a survey based on an email/interview with 444 Internet users participating. Structural Equation Modeling (SEM) obtained coefficient values by...

The COVID-19 pandemic and subsequent public safety measures demanded many workplaces to allow workers to work remotely, i.e., Work From Home (WFH). However, employers are not satisfied with the performance outcomes of 'work from home'. On the other side, most of the employees are not familiar with working from home and it is creating a stressful si...

The current study investigated the impact of employees' educational level on the relationship between empowerment and service quality while exploring the role of perceived supervisor support. Empirical data were collected from 214 employees and 250 customers from the same companies, with structural equation modelling and Hayes' (2018) moderation te...

Current paper aims to elaborate on the impacts of structural and psychological empowerment on the service quality perceptions of the customers of SMEs. In this respect, empirical findings methodology was applied to achieve the aim of the study. Data was collected from the SMEs in Kurdistan Region of Iraq. Additionally, the data was collected from m...

The primary aim of the current study is to validate the theoretical model presented by Demir (2021a, b, c) via empirical evidence. In this respect, the study intends to offer a holistic pathway for obtaining both external and internal advantages from the implementation of ISO 9001, with a particular emphasis on developing countries. Design/methodo...

Knowledge management's significance in modern business is undeniable, particularly in information-dependent marketing departments. However, empirical research on knowledge management in marketing remains insufficient. This study explores the impact of knowledge management on marketing processes and the moderating role of ISO 9001 certification. Dat...

The objective of the present study is to assess the influence of Machiavellian leadership (ML) on employee grievances and creative performance, with (JIS) acting as a mediator, in private hospitals located in Sulaimania, Kurdistan region of Iraq. This quantitative study is based on the use of a survey questionnaire. The sample size comprises 312 nu...

59 卷 第 3 期 2 0 2 4 年 6 月 Abstract The purpose of this study is to investigate the factors that influence the adoption of mobile health applications in the Kurdistan region of Iraq. This study introduces a new concept that focuses on the relationship between perceived ease of use, waiting time, perceived value, trust, resistance to change, and user...

After the COVID period, customer expectations and company strategies have changed in many markets and products. It is very important to keep up with this change in academic studies and publications, to re-identify the differences as well as the similarities, and as a result, to offer new strategic change opportunities to the market actors. In this...

Purpose This paper investigates the effect of diversity management on employees' innovative work behavior (IWB) through human resource management (HRM) and affective commitment (AC). Design/methodology/approach Data were collected from 358 employees of small- and medium-sized enterprises in the Kurdistan Region of Iraq. The hypothesized model has...

The purpose of this study is to elucidate the links between declarative knowledge, procedural knowledge, and performance in the context of ISO 9001:2015 certification. It develops a model which tests the impact of training and rewarding on employees’ declarative knowledge, procedural knowledge, and motivation. It tests the effects of declarative kn...

The current study aimed to evaluate the effects of work-life balance (WLB) on the motivation(EM), job satisfaction (JS), and performance (EP) of academic staff at universities. There is scarce literature available attempting to study the pros and cons of work-life balance during such a catastrophic time, therefore, this study is useful for the univ...

Transformational leaders are accepted as one of the most influential leaders on the employee favorable outcomes. The current paper aims to investigate the link between transformational leadership and both employee performance and citizenship behaviors. Further, it examines the correlation between the sub-dimensions of transformational leadership (T...

The aim of the study is to develop a reliable evaluation criterion to assess the readiness of educational institutions for online education. In this regard, we adopted Lokuge et al. (2019) questionnaire to evaluate universities' preparedness in the Kurdistan Region of Iraq. Based on that, content analysis has been fulfilled with the academicians in...

Purpose The study uses VIseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR)-structural equation modeling (SEM) to construct benchmarks for service providers and evaluate a multimethodology practice in the Internet industry. Design/methodology/approach The data were collected using a survey based on an email/interview with 444 Internet user...

Purpose—The paper aims to investigate the relationships between participative decisionmaking, ethical leadership, and leadership performance, which might make school leaders quit autocratic behavior and enhance their performance at private K12 schools in Iraq. Design/methodology/approach—The researchers collected data through a questionnaire using...

Most of the studies on internal marketing and customer perception relations have conducted survey questionnaires only among employees. It is estimated that this methodology increases the risk of biases in evaluation. Secondly, if employees evaluate the estimated perceptions of their customers, it might mean seeing things through rose colour spectac...

This study elaborates on the direct effects of the antecedents of customer trust, corporate image, and the cost of switching service providers. It also examines the indirect effects of these antecedents on customer loyalty and satisfaction through trust, improved corporate image, and lower switching costs. The results of our analysis, which covered...

Ethical leadership is one of the influential factors on the organisational success. According to Al-Ghazali's conceptualisation justice, wisdom, temperance and courage have significant impact on the leader's effectiveness and in turn on team performance. In this respect, this study aims to investigate the relationship between ethical leadership and...

This study elaborates on the direct effects of the antecedents of customer trust, corporate image, and the cost of switching service providers. It also examines the indirect effects of these antecedents on customer loyalty and satisfaction through trust, improved corporate image, and lower switching costs. The results of our analysis, which covered...

Ethical leadership is one of the influential factors on the organisational success. According to Al-Ghazali’s conceptualisation justice, wisdom, temperance and courage have significant impact on the leader’s effectiveness and in turn on team performance. In this respect, this study aims to investigate the relationship between ethical leadership and...

In this study, we have collected the response from 200 private university lecturers in Kurdistan Region of Iraq. In order to test the hypotheses, we have proposed structural equations modeling (SEM). The purpose of this paper is to elaborate the direct and indirect effects of e-service quality on perceived value, satisfaction and willingness to pa...

Ethical leadership is one of the influential factors in organizational success. According to Al-Ghazali's conceptualization Justice, Wisdom, Temperance, and Courage have a significant impact on the leader's effectiveness and in turn on team performance. In this respect, this study aims to investigate the relationship between ethical leadership and...

The aim of this study is to elaborate how differently the employees evaluate their leaders' virtues based on employees' gender, experience, and education in different organizations in Sulaymaniyah city of Kurdistan region of Iraq. Data were collected through survey questionnaire from 408 employees and managers of the companies who operate in Kurdis...

Various studies have looked at the operations management field in shopping malls, but the impact of strategic decision areas on shoppers' wellbeing in malls has not been explored. This study elaborates the importance of structural and infrastructural decision areas for shoppers' wellbeing in malls. Since operations management is one of three vital...

Purpose The purpose of this paper is to examine the relationships of capacity/layout (CL), design (D), location, (L), hygiene (H), human resource management (HRM), food quality (FQ) and ambiance (A) in operations management strategies (OMS) and the direct and indirect effects of OMS on customer satisfaction (CS) and customer behavioral intentions...

This study aims to investigate the interplay between leadership styles and institutional corporate social responsibility (CSR) practices with non-governmental organizations (NGOs). Field survey of employee’s reveals that firms with greater ethical leadership are more likely to engage in institutional CSR practices with NGOs, whereas transformationa...

Corporate social responsibility has been an emerging issue all around the world after 90’s. On the other hand, effect of leadership on feeling and behaving responsibly toward society is incontrovertible. Thus, the question asks which type of leadership would be more effective on the corporate social responsibility practices toward employees of a fi...

This study aims to evaluate the comparative advantages of each GSM firm toward one another via applying benchmarking methods. To do this, a survey questionnaire has been conducted on 514 GSM service users in Kurdistan Region of Iraq. Collected data has been analyzed proposing analytic hierarchy process and VIKOR method. Based on the evaluations of...

This paper aims to examine the relationships of capacity/layout (CL), design (D), location, (L), hygiene (H), human resource management (HRM), food quality (FQ) and ambiance (A) in operations management strategies (OMS) and the direct and indirect effects of OMS on customer satisfaction (CS) and customer behavioral intentions (CBIs) that might affe...

Meetings play a very important role in organizations as it is through meetings that issues are resolved, decisions are made, and voices are heard. During meetings, people need to interact and exchange views before coming to a certain decision. Therefore, it is important for those organizing and attending meetings to be able to show respect to each...

Goal determination plays an important role at any organization in order to draw a route and follow. An organization can achieve the organizational objectives by that way. This empirical research was performed at the new Sulaimani campus of Ishik University. At Ishik University new campus in Sulaimani, the management determined the target satisfacti...

In this study, the influence of ISO certificate on student satisfaction has been analyzed through investigating ISO standards which are implemented at Ishik University. Therefore, the impact of ISO certificate on education quality and its effects on student satisfaction have been studied. The data used in this study consists of information gathered...

This study aims to evaluate gated communities as a product from the customers’ perspective. Garvin’s 8 dimensions of product quality have been proposed as a survey questionnaire. 692 residents have been selected to conduct that survey. First, confirmatory factor analysis was performed to validate the questionnaire. Secondly, structural equation mod...

This research aims to elaborate the dimensions which affect the behavioral intention to utilize internet banking when there is no system in the region. The originality of this research is reflected in the hypotheses which are tested in a region where the internet banking service is nonexistence. Furthermore, the importance of internet quality on be...

Aim of this research was to explore the dimensions of quality for mobile instant messaging applications which we believed they had the effects on the customer satisfaction. For this purpose, authors have discussed issue with the experts of this field and explored 7 dimensions such as communication, data transfer, features, aesthetics, security, fee...

The aim of this paper is to measure the effects of non-technical dimensions (Empathy, Responsiveness, Assurance, Reliability, and Tangibles) on " satisfaction " , " loyalty " , and " willingness to pay more " of the internet service consuming customers. In this concept, a survey questionnaire was conducted on the population that utilizes the intern...

Purpose of this study is to test the impact of service quality dimensions on satisfaction, loyalty, and willingness to pay more points of view with special reference to GSM operators' service quality. Furthermore, researchers compared countries from the satisfaction, loyalty, and willingness to pay more points. However, impact of satisfaction and l...

Human resources capacity is one of the very important decision points of a management. In this case efficiency plays a strategic role. On the other hand, customer satisfaction also must be considered when optimizing the human resources capacity. In this research, human resources capacity of a call center was calculated regarding to arrival of calls...

Artificial neural network models have been already used on many different fields successfully. However, many researches show that ANN models provide better optimum results than other competitive models in most of the researches. But does it provide optimum solutions in case ANN is proposed as hybrid model? The answer of this question is given in th...

The requirements for production and learning process quality are different in various manufacturing, business and educational organizations. A new approach to fit these requirements and evaluate the closeness of realistic (actual) quality of production or learning processes (based on quality indicators of output or scores of examination tests) is p...

In this research, authors hypothesized the effects of five dimensions of service quality on customer satisfaction and loyalty. Data was collected via a survey questionnaire. The survey questionnaire was adapted from the research of Parasuraman et al.'s SERVQUAL. After validity and reliability analysis, hypothesis was proven by Regression Analysis a...

Balance between electricity production and consumption plays an important role for future strategic plan of a region. From this point of view, the concerning region should be aware of and forecast future production-consumption cycle and balance them. In this research, Northern-Iraq situation is taken into consideration to elaborate electricity ener...

Electricity is a kind of energy that consumption increases rapidly. However, Electricity is used from the residences to the industry everywhere. This non-storable energy needs to be predicted precisely and supplied sufficiently. For this reason in this research electricity demand of Georgia is predicted using comparative models as Box Jenkins and N...

The requirements for production and learning process quality are different in various manufacturing, business and educational organizations. A new approach to fit these requirements and evaluate the closeness of realistic (actual) quality of production or learning processes (based on quality indicators of output or scores of examination tests) is p...

The purpose of this paper is to provide a possible solution to the problem of reliability of assessment used in some universities. Often students do not know or understand according to which the criteria they have been assessed, and this leads to student dissatisfaction with their final marks which they believe do not reflect their ability and the...

Any type of economic or political crisis affects not only the country but also its neighbors and partners which have any kind of relation. From this point of view, it is obvious to claim that Turkey suffered economically from all types of crises and wars that Iraq had in near history. Countries need to analyze their foreign trade performance and de...

The Pre-import Inspection, Testing and Certification program became an important factor to get a market share in Iraq. Verification of Conformity (VoC) of products before shipment to Iraq was started in May 2011 by Iraqi government. The objectives of this program are; protection of consumers and environment, assurance of conformity, transparency in...