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Recent investigations suggest that human resource practices influence organisational performance through their effect on key mediating variables. However, the link between human resource management practices and innovation performance is yet to be determined and little is known about the variables that can mediate this relation. The diverse results...
Literature suggests that knowledge is one of the main resources of innovative activity. Even more important than the existing knowledge in a firm, is its capacity to renovate its knowledge resources in order to adapt them to changing environment, that is to say, to develop dynamic capabilities. However, empirical research on variables that support...
This paper studies how the different dimensions determining the human resource management system (recruiting, training, evaluation and compensation) influence the market orientation of hotels. There is also an exploratory analysis of the differences in the human resource management systems according to the following hotel classification data: star...
This paper understands the consumer recycling behaviour and deals with the study of the models of response in consumers¿ recycling attitudes and behaviour due to the application of promotion techniques: (1) reward technique described as giving a gift to the participants in a promotion program within a lottery and (2) commitment by group leader tech...
On the basis of empirical research carried out in the retail banking market, this paper proposes a structural equations model enabling us to reach the conclusions that satisfaction together with personal switching costs are antecedents leading directly to customer loyalty, with the former exerting the greatest influence; and perceived quality is a...
The recognition of brand as a source of competitive advantage has been highlighted in the literature. However, the relationship between brand and business performance could be affected by either internal or external factors. The authors investigate how market and technological turbulence, the type of end consumer, the size of the company and the se...