Ady Milman

Ady Milman
University of Central Florida | UCF · Rosen College of Hospitality Management

About

76
Publications
90,688
Reads
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4,495
Citations
Citations since 2016
19 Research Items
2190 Citations
20162017201820192020202120220100200300400
20162017201820192020202120220100200300400
20162017201820192020202120220100200300400
20162017201820192020202120220100200300400

Publications

Publications (76)
Article
Purpose The purpose of this study is to identify the influence of perceived brand color emotions on perceived brand creativity, assess the influence of perceived brand creativity on utilitarian and hedonic values, measure the impact of hedonic and utilitarian values on brand loyalty and evaluate the role of different theme park color schemes in inf...
Article
Previous research addressed the impact of dynamic pricing strategies in different economic sectors. While consumer loyalty towards theme parks received attention, its relationships with consumer trust and value under different dynamic pricing strategies have not been studied. This study investigated the potential influences of different dynamic pri...
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Purpose This study aims to understand the theme park visitors’ perceived robotic qualities featured in four different robots, assess their robotic functions and consumers’ loyalty toward four different robotic server types. Design/methodology/approach A structured online survey of 399 respondents measured and compared consumer perceptions related...
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Purpose This study aims to examine technology adoption practices in Chinese theme parks by leveraging text mining and sentiment analysis approaches on actual theme park customers’ online reviews. Design/methodology/approach The study text mined a total of 65,518 reviews of 490 Chinese theme parks with the aid of the Python program. Further, it com...
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Purpose This paper aims to explore theme park visitors’ attitudes toward interacting with robots and investigated the qualities and functions of robotic servers and their influence on customers’ loyalty. A structural equation modeling approach was used to identify the complex relationships among variables in the entire network. Design/methodology/...
Article
Crowding has become popular in academic research. Empirical studies have not, however, addressed the role of crowding on increasingly popular theme-park settings. This study explores the relative influences of perceived crowding and perceived popularity on theme-park product perceptions, which then influence satisfaction and behavioral intentions....
Article
The case study method is instrumental in researching complex and new phenomena for both building and testing theories; yet, it is often misunderstood, misused, or mislabeled. For example, Vuignier's (2016) literature review of case studies in destination/place branding research revealed that some studies do not comply with expert definitions since...
Article
The present study explored the key drivers of customer delight and outrage in North American theme parks. Following content analysis of TripAdvisor postings, the authors revealed the most frequently used codes for delight including rides, travel advice, fun, physical environment, positive food and beverage experience, and well-managed lines. The mo...
Article
As agritourism has been gaining in popularity as a form of special interest tourism, researchers have investigated different aspects of this phenomenon. However, academic literature seems to be mostly atheoretical thus far. Considering the highly experiential nature of agritourism activities, the current study tested the potential power of experien...
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Full-text available
Destination Health Magazine is the first magazine edited in the UK with the objective of discussing healthcare tourism about the importance of the medical, thermal and other aspects of healthcare tourism with future perspective.
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A considerable amount of literature describes concepts that predict theme park visitor behavior. Although previous studies made an effort to measure the impact of several variables on theme park visitors’ loyalty, there is a lack of empirical attention on the impact of some consumption variables such as previous experience, perceived queuing qualit...
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Purpose This study aims to explore the hospitality and religious experience of Israeli travelers visiting the globally prevalent Jewish Orthodox Chabad Houses that provide religious, spiritual, educational and hospitality havens in their locales, regardless of the degree of observance. Design/methodology/approach Using Schmitt’s (1999b) experien...
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Purpose Despite multiple studies of customer delight in various service industries, limited research exists in the hedonically driven theme park context. The purpose of this paper is to explore the key drivers of customer delight and outrage in theme parks by analyzing TripAdvisor’s comments from visitors to the top 20 North American theme parks....
Article
Purpose Previous mountain tourism research addressed economic, environmental, social and political impacts. Because limited studies evaluated visitors’ perception of their experience, this study aims to examine the tangible and intangible visitor experience in a Tyrolean alpine tourist attraction. Design/methodology/approach The study adopted Kl...
Article
This study attempts to identify the drivers of satisfaction and loyalty in the context of theme parks. Drivers examined included Schmitt's (1999, 2003) experiential consumption dimensions of SENSE, FEEL, THINK, RELATE, and ACT, sociodemographic characteristics, and past visit behavior. Data were gathered from an online survey of 371 US residents wh...
Article
Although theme park products play a significant role in experiential consumption, there is a lack of attention on the components of theme park experience in the experiential consumption framework. Therefore, the current study was conducted to develop a scale to measure theme park visitor experience by applying Schmitt’s [(1999a). Experiential marke...
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The study explores visitor experience while visiting a mountain attraction in the Alpine region of Tirol, Austria, through participant observations, informal conversations, and photography. A grounded theory approach was adopted to uncover the meaning of visitors’ overall experience and deduct a possible theory that may contribute to a better under...
Article
Purpose – The purpose of this paper is to investigate the role of the Maya-descent souvenir vendors in sustaining the socio-cultural heritage of Chichen Itza, a United Nations Educational, Scientific and Cultural Organization (UNESCO) World Heritage Site (WHS). The study aims to understand the souvenir vendors’ social and economic position within t...
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Purpose – The aim of this paper is to evaluate and analyze hourly line-level employees' characteristics and their perceptions of their employment experience in large US theme parks and attractions, as well as to explore predictors for their retention. Design/methodology/approach – The research instrument adopted a theoretical framework based on pr...
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This study examined the experience of hospitality students who attended a semi-annual career fair at a large university located in the Southeastern part of the United States. The study assessed students’ perceptions of the value of attending the career fair and predicts what variables may indicate their level of satisfaction in the event. Data were...
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Purpose – The study aimed to investigate the role of staged authenticity on guests' overall experience when visiting a theme park. It also assessed their evaluative perception of the “real experience” versus the “staged experience.” In addition, the study explored the variables that may predict guest's perceived level of authenticity, realism and t...
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This study aims to identify the perceived important attributes of themed amusement parks in China and to assess any gaps between the levels of importance and satisfaction with regard to guests’ experiences. The theme park attributes, developed by the previous research, were adapted as a theoretical basis for this study. Self-administered questionna...
Article
The study adopted a qualitative approach to assess the role of postcards in representing a destination image. Twenty-five postcard racks were sampled in a variety of retail outlets in Berlin, using an observation and photography of the postcards. The 150 postcards sampled were analyzed and sorted according to the pictorial content and other iconic...
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The study adopted a qualitative approach to investigate the role of postcards in representing a destination image as evidence for their travel. A total of 15 postcard racks in Alanya, Turkey were sampled in a variety of sales outlets, using an observation and content photography techniques. The postcards were sorted into four groups according to th...
Article
Purpose The purpose of this paper is to analyze the dimensions and practices that have shaped the present global theme park industry. The reader is first introduced to the characteristics of the global theme park industry. Following a historical review of the evolution of theme parks, the paper reports on the scope of the global theme park industry...
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Full-text available
Purpose The purpose of this paper is to review the contribution made by this theme issue to the question: how far do theme parks and attractions contribute to social and economic sustainability of destinations? Design/methodology/approach The paper reviews some of the key contributions emerging from this theme issue. Findings Theme parks and attr...
Article
The study identified and documented a consumer-oriented attribute inventory for evaluating theme parks. Data were collected from 608 Central Florida residents, domestic and international tourists who identified and ranked the level of importance of 41 attributes and park characteristics when visiting a typical theme park. Further analysis of the da...
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Hourly employee retention has been a major area of concern for casual dining restaurant operators. The current exploratory research employed a self-administered questionnaire asking 96 tipped casual dining restaurant hourly employees from 12 different restaurants in the Central Florida region of the United States to rate the importance of 21 employ...
Chapter
Theme parks represent a relatively new concept of tourist attractions and strive to create a fantasy atmosphere of another place and time. Visual and vocal statements primarily communicate the theme as well as other senses like scent and touching. Successful development of a themed attraction is a combination of writing or storytelling, creative de...
Article
The objectives of this research project were to identify tangible and intangible elements of service that exhibitors encounter while they participate in a tradeshow, to rank their relative importance, and to measure to what extent these service elements were delivered by a convention center. By understanding the importance/performance aspects of se...
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The current study employed a self-administered questionnaire of hourly employees in the quick service restaurant industry in the United Kingdom (UK) to evaluate the level of importance attached by employees to key employment characteristics and their perceived actual on-the-job experience regarding these employment characteristics. The findings rev...
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The study identified attendees’ needs and service priorities when attending an exhibition at a large convention center. Data was collected using self-administered questionnaires from 566 subjects attending five different exhibitions. The results indicated that overall cleanliness of the convention center, a well-maintained facility, and helpfulness...
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The study investigated the perceived impacts of tourism on Central Florida's residents and predicted their level of support for the industry's continuous growth. Telephone interviews were conducted with 385 residents in the Central Florida area using a structured questionnaire. The 2001 study results were compared with the findings of a similar stu...
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Hourly employee retention in the quick service restaurant industry has long been a major area of concern for both operators and multi-unit restaurant decision makers. While numerous studies concentrated on managers' perceptions on why employees leave, few have explored the employees' perceptions on employment characteristics that kept them from cha...
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The major objective of this study was to explore the reasons behind hourly employee turnover in the amusement park and attraction industry. Data were collected from 172 hourly employees in 13 Central Florida small and medium-size facilities. The results empirically confirmed that hourly employees’ retention was predicted by self-fulfillment and wor...
Article
The major objective of this study was to explore the reasons behind hourly employee turnover in the hotel industry. Data was collected from 230 hourly employees in ten small and medium-size hotels located in the Southeast U.S. The results empirically confirmed that hourly employees' retention was predicted by self-fulfillment and working conditions...
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This article extends earlier research regarding the relationships between senior travelers' participation in activities while on vacation, their overall satisfaction with their travel experiences, and their psychological well-being. A path model was developed to depict the direct and indirect relationships between these variables by using a sample...
Article
The major objective of this study was to explore the reasons behind hourly employees' turnover in the attraction industry. Data were collected from 172 hourly employees in 13 Orlando small and medium-sized facilities. The results empirically confirmed that hourly employees' retention was predicted by self-fulfilment and working conditions rather th...
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Full-text available
The study solicited opinions from 122 general managers representing North American theme parks and attractions regarding the future of the industry. The findings revealed that economic forces, employees, and changing demographic forces were perceived to have the greatest impact on the future operation of the industry. General managers also thought...
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This project presents a case study illustration of a qualitative research approach for enhancing an undergraduate curriculum of a hospitality and tourism management program at a large university. Four focus groups consisting of current students, alumni, faculty, and industry practitioners provided extensive information about past and current perfor...
Article
Rural tourism in Israel is a growing trend, augmented by declining agricultural income. The concept of service quality and service orientation in rural tourism establishments (B&B's) in Israel is investigated. Utilizing Grönroos's model of perceived service quality, an exploratory empirical study of 206 guests and 23 entrepreneurs revealed gaps bet...
Article
George Tilyou developed or perfected many of the managerial practices for amusement parks that are still in use today. In developing and operating Coney Island's Steeplechase Park, Tilyou had to solve the problems of attracting and holding people's attention, maintaining decorum and security, and keeping the crowd moving from attraction to attracti...
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This article describes an empirical study of central Florida’s tourists regarding their overall sense of perceived safety and the impact of various safety devices on their overall feelings of safety while on vacation. Although the 166 tourists sampled generally reported a sense of safety, previous exposure to crime had an impact on the perception o...
Article
This study explored perceptions of teens regarding key employment issues that were important in selecting and retaining their places of employment. A sample of 156 high school students working in the hospitality industry and in other industries identified several key employment variables that are important for teens. Although there were no statisti...
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This study explored the impact of travel and tourism ex perience on travelers' psychological well-being or level of happiness. Using a pretest-posttest experimental design, senior travelers taking an escorted tour were asked to assess their happiness before and after the tour. While the findings rejected the hypothesis that travel may change level...
Article
Hospitality management curriculum, the faculty at the sta? Florida consulted the customer—the hospitality ?ing what topics are absolutely essential. Among their operations-related skills were not high on the list.
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This study is based on the theoretical background of the consumer's buying process incorporating product awareness, familiarity, interest, and purchase. Using a sample of 750 U.S. households, a series of hypotheses were tested to analyze whether consumer aware ness and familiarity with Central Florida as a vacation destination had an impact on the...
Article
The purpose of this study was to compare the perceptions of tourism industry employees and their families in a developing country with their equivalents in a developed country. Two localities were selected exemplifying these characteristics, namely Nadi, Fiji and Central Florida, USA. A sample of 41 respondents who benefited directly from the touri...
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This study investigates the pergeptions of the residents of Nadi, Fiji, towards the impacts of tourism. A survey of 199 households revealed that residents (most of whom were dependent on the industry for their livelihood) supported the current magnitude of tourism and favored its expansion. Despite this very clear and generally positive view, the r...
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This research note describes an example of an application of qualitative methodology to the study of destination choice. The example illustrates the value of conducting focus groups for identifying themes relevant to destination choice that reflect the three ego states.
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One hundred and eighty-one, first-time travelers from the U.S.A. to Spain were interviewed before and after their trip for the purpose of determining their perceptions of Spain as a tourist destination, and measuring their satisfaction/dissatisfaction with the trip experience. The purpose of the study was to test Oliver's expectancy disconfirmation...
Article
Although die Hospitality Industry has been using computer technology for some time now, the increase in the sophistication and use of technology within the past five years has been significant. As a result, students of Hospitality Management must acquire appropriate computer skills coupled with positive attitudes toward computer usage. Given the li...
Article
There has been a shift in the relative perceptions of the accountant/financial managers and the educators since the 1985 survey. In 1985, the educators placed significantly more importance on most of the skills considered at that time than did the industry respondents. However, now the accountants/financial managers placed the highest value on stud...
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The aim of this research was to determine whether the touristic experience of US students visiting the USSR affected their opinions and attitudes towards the Soviet people and their institutions. Both before and after the visit a sample of students travelling to the USSR for the first time was asked to complete a structured questionnaire that measu...
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The article investigates residents' attitudes toward and participation patterns in local theme parks as a leisure activity. Data from 250 Central Florida residents reveal that although residents' frequency and intentions to visit the local theme parks may not be attributed to their available free time or admission price consciousness, some relation...
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Full-text available
Central Florida boasts one of the largest concentrations of theme parks in the world. Disney World, the industry's dominant firm, has the two largest theme parks (EPCOT Center and Magic Kingdom), each drawing over 80% of all Central Florida tourists who visit at least one theme park. However, within a 70 mile radius of the Disney theme parks, there...
Article
This study evaluated the role of tourism as an agent of change between two countries that have been traditionally unfriendly or hostile to each other, namely Israel and Egypt. A sample of 82 Jewish-Israeli tourists who traveled to Egypt for the first time was asked to complete a structured questionnaire that measured attitudes toward Egyptian peopl...
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A sample of 259 hospitality educators in four-year U. S. institutions was used to identify the academic structure of their organizations, as well as faculty compensa tion and working conditions.
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The purpose of this study was to investigate Central Florida residents' perception of the social consequences and impacts of tourism. A telephone survey of 203 Central Florida households revealed that residents not only supported the current magnitude of the tourism industry, but also favored its expansion. Despite this overall positive feeling, Ce...
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A questionnaire returned from a sample of 365 hospitality educators in two and four-year american institutions was used in order to identify the academic structure of their units and the compensation and working conditions of their faculty. Key words: Salary, Compensation, Faculty working conditions.
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Using the concept of a horse-oriented theme park for Central Florida, this exploratory study used questionnaires to identify potential markets and predict the likelihood that tourists would visit the park A stepwise multiple regression revealed 10 predictor variables regarding respondents' likelihood of visiting the park. The study suggests that th...
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A questionnaire returned from a sample of 327 hospitality educators in two and four-year American institutions was used in order to identify the academic structure of their units and the compensation and working conditions of their fac ulty.
Article
Tourism is not exclusively an economic phenomenon, it also involves social, cultural, political and environmental aspects. It is therefore, important to realize that any assessment of tourism impacts should not only be concerned with the tangible economic effects such as revenue and foreign exchange earnings, but also with non-economic and intangib...
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RESUMO A idéia de Wittgenstein sobre o silêncio instala-se na fenomenologia da linguagem como aquilo que é, pela linguagem, inalcançável. Não é a fenomenologia da comunicação que condiciona a experiência deste silêncio. Não estava em jogo, para o Jovem Wittgenstein, algo do âmbito da nossa competência para expressar (ou silenciar sobre) os conteúdo...
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Thesis (Ed. D.)--University of Kentucky, 1984. Vita. Includes bibliographical references (leaves 158-169). Microfiche. s

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