Adrian Small

Adrian Small
Northumbria University · Newcastle Business School

Business

About

27
Publications
5,557
Reads
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281
Citations
Introduction
My early academic background focused upon managing intangible goods and services. With a keen interest in technology, I obtained an MSc in Business Information Technology. This led into my PhD research. The work provided a detailed evaluation of how organisations can design and implement information systems. Through my PhD research I was able to engage more with Operations Management challenges and how such challenges impact on organisations. LinkedIn: https://www.linkedin.com/in/adriansmall/
Additional affiliations
January 2016 - present
Newcastle University
Position
  • Lecturer
Description
  • I research operations management and teach the subject to undergraduate students (operations strategy and management; service operations strategy and management and operations management) and operations and supply chain management to MBA students.
January 2016 - present
Newcastle University
Position
  • Lecturer
Description
  • UG: Operations Strategy and Management; Service Operations Strategy and Management Operations management; MBA: Operations and Supply Chain Management; UG and PG Dissertation Supervision.
May 2010 - January 2016
Newcastle University
Position
  • Research Associate
Description
  • UG: Case Studies in Business Management; Research Skills for Business Research and Consultancy; Management Studies Dissertation; PG: Research Methods for Operations and Supply Chain Management; UG and PG Dissertation Supervision.
Education
September 2002 - August 2007
Northumbria University
Field of study
  • Management Information Systems
September 2001 - September 2002
Northumbria University
Field of study
  • Business Information Technology

Publications

Publications (27)
Article
Multimethodologies are now an established area of ‘soft’ operations research (OR). Adopting appropriate OR methods to tackle unstructured and complex problems is a promising field of inquiry and potential application. Research in the areas of energy and utilities, education, UK public services, and healthcare has demonstrated the success of applyin...
Article
Full-text available
Purpose – This paper evaluates the European Regions for Innovative Productivity (ERIP) project that established Innovative Productivity Centres (IPCs) to assist SMEs in the North Sea Region of Europe to develop a process improvement capability. A conceptual framework explains how a process improvement methodology developed for large firms was adapt...
Article
Growing competition and economic recession is driving the need for more rapid redesign of operations enabled by innovative technologies. The acquisition, development and implementation of systems to manage customer complaints and control the quality assurance process is a critical area for engineering and manufacturing companies. Multimethodologies...
Article
Full-text available
Purpose – The purpose of this paper is to examine a bold and ambitious scheme known as the North East transformation system (NETS). The principal aim of the NETS is the achievement of a step-change in the quality of health services delivered to people living in the North East region of England. The paper charts the origins of the NETS and its earl...
Article
Full-text available
Background The North East Transformation System (NETS) was conceived as an experiment in adopting large-scale transformational change across a NHS region in England. Although the NHS in the North East performs well, the health of the population ranks among the poorest in the country. The NETS was viewed as a means of addressing this conundrum. It...
Article
Purpose This pathway paper highlights how geopolitics, risk and ethics affect critical minerals (CMs) supply chains (SCs). It identifies pathways to enable operations and SC management scholars to support this under-researched industry. Design/methodology/approach Qualitative research was undertaken in partnership with the Critical Minerals Intern...
Conference Paper
Full-text available
Rare earth Elements (REEs) are a subset of Critical materials (CMs) and are found in numerous modern electronic products and advanced technologies where, due to their unique physical and chemical properties, they cannot be substituted. Disruption in their supply chain has the potential to cause devastating impacts on production and consumers. To he...
Article
Healthcare systems face increasing demand and expectations due to globally aging populations and new technologies which will increase the demand for medical technology products. The ‘value’ of health technologies is based upon health technology assessment rather than customer perceptions. This research contributes to product delivery strategy and m...
Article
Critical studies of ‘lean’ work regimes have tended to focus on the factory shop floor or public and healthcare sectors, despite its recent revival and wider deployment in neoliberal service economies. This paper investigates the politics of the workplace in a United Kingdom automotive dealership group subject to an intervention inspired by lean me...
Article
Full-text available
Critical studies of ‘lean’ work regimes have tended to focus on the factory shop floor or public and healthcare sectors, despite its recent revival and wider deployment in neoliberal service economies. This paper investigates the politics of the workplace in a United Kingdom (UK) automotive dealership group subject to an intervention inspired by le...
Article
Full-text available
This article analyses the pilot of an anonymous question and answer mobile application with a large cohort of undergraduate students (460) enrolled on an Operations Strategy Management module. The mobile application allowed students to pose anonymous questions to both peers and staff, create replies and vote on questions posted by other users. The...
Conference Paper
The demand for healthcare services has risen due to ageing populations, changing lifestyles, increased expectations and advances in medicine. Throughout the world, there has been a steady increase in expenditure on healthcare. However, since the economic crisis in 2008, there has been pressure from governments to comply with budgetary constraints....
Conference Paper
The focus of Lean Production in the automotive sector has been on upstream manufacturing with limited consideration of downstream service activities. The automotive manufacturers’ national sales companies manage the sale of new cars through franchising agreements with automotive distributors. A typical dealership will have multiple value streams be...
Conference Paper
Full-text available
The automotive manufacturing industry has historically been at the forefront of initiatives that have sought to increase efficiency. The focus of Lean Production has been on the upstream manufacturing with limited consideration of downstream service activities. This paper develops a supply chain model of the UK automotive industry that explains the...
Conference Paper
The NHS capital budget total is approximately £4 billion per year. This is spent on improvements to premises or the development of new premises. The design of facilities has a large impact on efficiency and outcomes. Healthcare is a service environment in which patients are part of the system. It is therefore necessary to incorporate a sociotechnic...
Article
The research project ‘An Evaluation of Transformational Change in NHS North East’ examines the progress and success of National Health Service (NHS) organisations in north east England in implementing and embedding the North East Transformation System (NETS), a region-wide programme to improve healthcare quality and safety, and to reduce waste, usi...
Article
SMEs find it difficult to implement and sustain Lean tools. Larger companies have more resources that make it easier to provide employees with time to engage in Lean training and improvement activities. The European Regions for Innovative Productivity Project (ERIP) was established to develop a Lean change and implementation methodology that is sui...
Article
The research project ‘An Evaluation of Transformational Change in NHS North East’ examines the progress and success of National Health Service (NHS) organisations in north east England in implementing and embedding the North East Transformation System (NETS), a region-wide programme to improve healthcare quality and safety, and to reduce waste, usi...
Article
One of the main problematical operational issues in construction projects is the co-ordination of building materials to arrive on site at the right time, in the right quantities, and at an acceptable quality level. The number and details of the steps involved in the material life cycle indicate the complex nature of the process and the potential fo...
Article
The NHS capital budget total is approximately £4 billion per year. This is spent on improvements to premises or the development of new premises. The design of facilities has a large impact on efficiency and outcomes. Healthcare is a service environment in which patients are part of the system. It is therefore necessary to incorporate a sociotechnic...
Article
Purpose The purpose of this paper is to set out an argument for a way to design, implement and manage IS with an emphasis on first, the learning that can be created through undertaking the approach, and second, the learning that may be created through using the IS that was implemented. The paper proposes joining two areas of research namely, techno...
Article
Purpose Many tools exist to chart the progress of an organisation in its quest to become a learning organization or achieve organizational learning. Aims to expand a tool already developed to include learning organization conditions as they occur through dialogue between individuals within an organisation with an emphasis on social learning theory....
Article
This paper explores the role that language can play in the development of technologies or other processes within an organisation. Examples and lessons from the literature of the learning organisation are looked as a key in the development of language. The paper uses a practical example of a customer complaints management system to demonstrate how t...

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