Adi Tedjakusuma

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Verified

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• Assitant Professor at University of Surabaya

ChatGPT is reshaping how tourists access travel information by offering real-time, and more personalized assistance. Yet, user uncertainty about the credibility of AI-generated content remains a concern. This study examines how two key antecedents of uncertainty—anthropomorphism and AI skepticism—affect users’ perceived low level of uncertainty (LL...

The present study examines the role of ChatGPT acting as a travel advisor to affect tourists’ decision making, particularly with regards to destination visit intentions. Grounded in the Information Systems Success (ISS) Model, this study explores three primary relationships: (1) the effect of information quality on trust in ChatGPT's travel recomme...

Generative AI (GenAI) holds considerable promise for fostering sustainable consumer behavior, yet the mechanisms of trust‐building and adoption remain underexplored. This study investigates how cognitive and motivational factors shape trust in GenAI‐driven sustainability recommendations. Using fuzzy‐set qualitative comparative analysis (fsQCA) on d...

As consumer awareness of environmental issues grows, so does interest in green products—yet this interest remains largely aspirational, rarely altering into consistent purchasing behavior. This study addresses the gap in understanding the drivers of green purchase behavior, aiming to facilitate sustainable consumption by enhancing the Theory of Pla...

Purpose Indonesia’s expanding digital marketplaces make e-satisfaction a key success factor, yet traditional research often overlooks its complex, nonlinear drivers. This study aims to integrate partial least square structural equation modelling (PLS-SEM) and fuzzy-set qualitative comparative analysis (fsQCA) to reveal both linear and configuration...

The rapid growth of E-commerce in Indonesia has changed consumer shopping habits, particularly for household products. E-commerce offers the convenience of shopping without visiting offline stores. However, the research on the impact of e-commerce website design on customer satisfaction in the household product sector remains limited. This study ai...

This study aims to determine the relationship between logistics service quality, customer satisfaction, and loyalty in customers using Alfamart's BOPS shopping service through Alfagift. Data processing was carried out using SPSS 26 and SmartPLS 3. The data used in this study are primary data obtained from distributing questionnaires. Respondents in...

This study aims to find out and analyze the influence of Service Quality, Tourist Satisfaction, Place Attachment, and Environmentally Responsible Behavior on tourist attractions in Praiijing Traditional Village. Data processing is carried out using quantitative approaches and this type of research is causal. Variables used in this study are service...

Live-streaming e-commerce is revolutionizing online retail by fostering real-time consumer engagement, yet limited research explores how streamer and platform characteristics jointly influence trust and drive consumer engagement behaviors (CEB). This study examines how streamer attributes (beauty, humor, passion, expertise, and warmth) and platform...

Tujuan dari penelitian ini adalah mengimplementasikan siklus PDCA pada proses produksi dan pengisian tabung elpiji 3 kg pada SPPBE PSO SPPBE PSO PT. Win Med Indonesia terhadap produk elpiji cacat. Penelitian ini menggunakan siklus Plan Do Check Action (PDCA) yang menggunakan alat ukur dalam seven tools, yaitu Checksheet, Histogram, Diagram Pareto,...

This study aims to examine the effect of destination image and perceived value on tourist satisfaction and tourist loyalty of Bedugul Botanical Garden visitors. The object of this study is Bedugul Botanical Garden in Bali Indonesia. This study is basic research and based on its objectives, this research is causal with the aim of knowing the relatio...

Consuming health supplements is essential to strengthen the immune systems and protect against illness, especially during health crises such as the COVID-19 pandemic. Considering the increasing number of Muslim populations worldwide and the necessity of online applications during health crises, this research aims to study the consumer's purchase in...

The main objective of this study was to validate the Individual Work Performance Questionnaire (IWPQ) developed by Koopmans et al. in 2011. The data were collected from 572 police officers attending the training courses administered by the Police Education Bureau, the Royal Thai Police, Thailand. The Second Order Confirmatory Factor Analysis was em...

Purpose: This study aims to determine and analyze the effect of consumer innovativeness and attitude toward CCSI on social media, subjective norms, and perceived behavior control on intention to co-create and adoption intention. The object of this study is an international coffee café chain in Indonesia. Method: This study uses primary data sources...

This study aims to determine the effect of logistics capabilities on online purchase attitudes and purchase intentions in the millennial group aged 20 to 39 years of Tokopedia e-commerce users. This study reveals the effect of carriers’ reputation in moderating the relationship between trust and purchase attitude. This study used 151 respondents an...

The problem that is often encountered in every natural disaster is material damage and even loss of life; thus, systematic steps to reduce or prevent the impact of disasters are needed. A quick response is the main thing to carry out disaster management when a disaster occurs. The steps taken are mobilizing and deploying emergency services to prote...

This paper aims to examine the relationship between product, price, place, promotion, trust, and intention to purchase. The sample of this study was 125 undergraduate students at a university located in Suphanburi, Thailand. Due to the Covid-19 pandemic, an online questionnaire was administered to collect data from targeted samples. The gathered da...

The current study examined the relationship between job stress, organizational commitment (OC), job satisfaction and job performance (JP). The objective of this study is to investigate the role of job stress in JP of police in Thailand. The population of this study is the police department of Thailand. Employees working on various positions in poli...

Organizational effectiveness has caught the attention of scholars for decades since it indicates the efficiency and achievement of an organization. However, measuring organizational effectiveness is quite difficult and controversial since there are various approaches to measure it. Recently, there are four popular approaches employed by researchers...

This research aims to examine the linkage among demographic factors, the perceived value of mindful marketing, and the purchase intention of customers of hand-weaving products in Suphanburi, Thailand. The samples of this study were 388 people visiting a community enterprise in Suphanburi. Questionnaires were employed as a tool for data collection....

Abstract—The service industry sector has great potential for increasing economic growth, in which this sector can contribute to improving national GDP, job creation, and poverty reduction. This study aims to determine and analyze the effect of Logistics Service Quality on Customer Satisfaction and Customer Loyalty at Matahari Department Store. Data...