Adela del-Río-Ortega

Adela del-Río-Ortega
Universidad de Sevilla | US · Languages and Systems

PhD

About

46
Publications
21,765
Reads
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468
Citations
Introduction
I was born in Seville, Spain in 1983. I studied Software Engineering at University of Seville (USE) and received my bachelor’s degree in 2007, with 1 course at Humboldt-Universität Berlin. In 2008, I graduated as a MSc on Soft. Eng. and Tech. I obtained my International PhD with honors from USE in 2012. Several research visits led me to the HPI Potsdam, VU University Amsterdam, UNIRIO and UCLM. My PhD thesis dealt with the definition and automated analysis of process performance indicators. Further research interests arise from the combination of my thesis results with the allocation of resources, the modeling of SLAs, the definition of data-based thresholds for PPIs, natural language processing and machine learning techniques; knowledge-intensive processes and decision management.
Additional affiliations
July 2016 - present
Universidad de Sevilla
Position
  • Professor (Associate)
November 2013 - July 2016
Universidad de Sevilla
Position
  • Professor (Assistant)
March 2013 - October 2013
Universidad de Sevilla
Position
  • PostDoc Position

Publications

Publications (46)
Chapter
Robotic process automation (RPA) is a technology that is presented as a universal tool that solves major problems of modern businesses. It aims to reduce costs, improve quality and create customer value. However, the business reality differs from this aspiration. After interviews with managers, we found that implementation of robots does not always...
Article
Full-text available
Business process management (BPM) drives corporate success through effective and efficient processes. In recent decades, knowledge has been accumulated regarding the identification, discovery, analysis, design, implementation, and monitoring of business processes. This includes methods and tools for tackling various kinds of process change such as...
Article
Business process management (BPM) drives corporate success through effective and efficient processes. In recent decades, knowledge has been accumulated regarding the identification, discovery, analysis, design, implementation, and monitoring of business processes. This includes methods and tools for tackling various kinds of process change such as c...
Preprint
Full-text available
Business process management (BPM) drives corporate success through effective and efficient processes. In recent decades, knowledge has been accumulated regarding the identification, discovery, analysis , design, implementation, and monitoring of business processes. This includes methods and tools for tackling various kinds of process change such as...
Preprint
Full-text available
The use of chatbots has spread, generating great interest in the industry for the possibility of automating tasks within the execution of their processes. The implementation of chatbots, however simple, is a complex endeavor that involves many low-level details, which makes it a time-consuming and error-prone task. In this paper we aim at facilitat...
Article
Full-text available
The modeling and management of business processes often leads to the definition of several variants of the same process. This variability can be reflected in different process perspectives such as control-flow, data, resources or performance. The management of process variants can be a laborious, time-consuming and error-prone task since they requi...
Chapter
Board-based software tools for managing collaborative work (e.g. Trello or Microsoft Planner) are highly configurable information systems. Their structure is based on boards that contain cards organized in lists. This structure allows users to organize a wide variety of formal or informal information and work processes in a very flexible way. Howev...
Article
Full-text available
Business Process Management is a boundary-spanning discipline that aligns operational capabilities and technology to design and manage business processes. The Digital Transformation has enabled human actors, information systems, and smart products to interact with each other via multiple digital channels. The emergence of this hyper-connected world...
Article
Contribution: This article presents an experience report on the application of flipped classroom (FC) to the laboratory sessions (henceforth lab sessions) of an undergraduate computer science course. Background: Hands-on work in computer science lab sessions is typically preceded by technical instructions on how to install, configure, and use the s...
Article
This paper reports our experience in flipping a second-year undergraduate course on software architecture and integration, taught in the second course of a Software Engineering degree. We compare the application of the flipped-classroom methodology with a traditional methodology. Our study encompasses two academic courses, in the years 2017 and 201...
Article
Full-text available
It is well-known that context impacts running instances of a process. Thus, defining and using contextual information may help to improve the predictive monitoring of business processes, which is one of the main challenges in process mining. However, identifying this contextual information is not an easy task because it might change depending on th...
Book
This book constitutes revised papers from the International Workshops held at the 18th International Conference on Business Process Management, BPM 2020, during September 13-18, 2020. The conference was planned to take place in Seville, Spain, but changed to an online format due to the COVID-19 pandemic. Papers from the following workshops are incl...
Chapter
Full-text available
Organizations use Key Performance Indicators (KPIs) to monitor whether they attain their goals. To support organizations at tracking the performance of their business, software vendors offer dashboards to these organizations. For the development of the dashboards that will engage organizations and enable them to make informed decisions, software ve...
Conference Paper
Full-text available
En este artículo describimos nuestra experiencia al aplicar la metodología de clase invertida en la asignatura Arquitectura e Integración de Sistemas Software, de segundo curso del grado de Ingeniería del Software. Varios aspectos caracterizan este estudio frente a los trabajos relacionados. En primer lugar, la metodología fue aplicada en las clase...
Article
Full-text available
Process performance indicators (PPIs) allow the quantitative evaluation of business processes, providing essential information for decision making. It is common practice today that business processes and PPIs are usually modelled separately using graphical notations for the for- mer and natural language for the latter. This approach makes PPI defin...
Article
Full-text available
Knowledge-intensive Processes (KIPs) are processes whose execution is heavily dependent on knowledge workers performing various interconnected knowledge-intensive decision-making tasks. Among other characteristics, KIPs are usually non-repeatable, collaboration-oriented, unpredictable, and, in many cases, driven by implicit knowledge, derived from...
Conference Paper
Full-text available
In a changing and competitive business world, business processes are at the heart of modern organizations. In some cases, service level agreements (SLAs) are used to regulate how these business processes are provided. This is usually the case when the business process is outsourced, and some guarantees about how the outsourcing service is provided...
Conference Paper
Full-text available
Monitoring and measuring the performance of business processes are valuable tasks that facilitate the identification of possible improvement areas within the organisation according to the fulfillment of its strategic and business goals. A large number of techniques and tools have been developed with the aim of measuring process performance, but mos...
Conference Paper
Full-text available
The continuous performance improvement of business processes usually involves the definition of a set of process performance indicators (PPIs) with their target values. These PPIs can be classified into lag PPIs, which establish a goal that the organization is trying to achieve, though are not directly influ-enceable by process performers, and lead...
Article
Monitoring process performance is an important means for organizations to identify opportunities to improve their operations. The definition of suitable Process Performance Indicators (PPIs) is a crucial task in this regard. Because PPIs need to be in line with strategic business objectives, the formulation of PPIs is a managerial concern. Managers...
Conference Paper
The performance perspective of business processes is concerned with the definition of performance requirements usually specified as a set of Process Performance Indicators (PPIs). Like other business process perspectives such as control-flow or data, there are cases in which PPIs are subject to variability. However, although the modelling of busine...
Conference Paper
Full-text available
Business Process (BP) families are made up of BP variants that share commonalities but also show differences to accommodate the specific necessities of different application contexts (i.e., country regu- lations, industrial domain, etc.). Even though there are modelling techniques to represent these families (e.g., C-EPC, Provop), there is no work...
Conference Paper
Full-text available
To determine whether strategic goals are met, organizations must monitor how their business processes perform. Process Performance Indicators (PPIs) are used to specify relevant performance requirements. The formulation of PPIs is typically a managerial concern. Therefore, considerable effort has to be invested to relate PPIs, described by manageme...
Conference Paper
Full-text available
Resumen La representación de indicadores de rendimiento sobre los procesos de negocio facilita la comprensión y definición en el cálculo y obtención de datos. Al incluir varios indicadores sobre un proceso puede ser necesario incorporar una gran cantidad de elementos de medición, generando un exceso de información y dificultando el análisis visual...
Conference Paper
Full-text available
The definition of process-related key performance indicators (KPIs) is a key part of performance measurement and one of the most challenging because of the lack of one best way to define business- applicable KPIs that are both aligned with the strategic goals that the organisation wants to achieve and, at the same time, achievable in its context. I...
Conference Paper
Full-text available
Many proposals to model service level agreements (SLAs) have been 1 elaborated in order to automate different stages of the service lifecycle such as 2 monitoring, implementation or deployment. All of them have been designed for 3 computational services and are not well–suited for other types of services such 4 as business process outsourcing (BPO)...
Article
The human resource perspective of a business process is concerned with the relation between the activities of a process and the actors who take part in them. Unlike other process perspectives, such as control flow, for which many different types of analyses have been proposed, such as finding deadlocks, there is an important gap regarding the human...
Article
Full-text available
Process performance management (PPM) aims at measuring, monitoring and analysing the performance of business processes (BPs), in order to check the achievement of strategic and operational goals and to support decision-making for their optimisation. PPM is based on process performance indicators (PPIs), so having an appropriate definition of them i...
Article
Full-text available
The definition of process-related key performance indicators (KPIs) is a key part of performance measurement and one of the most challenging because of the lack of one best way to define business-applicable KPIs that are both aligned with the strategic goals that the organisation wants to achieve and, at the same time, measurable and as objective a...
Article
A key aspect in any process-oriented organisation is the evaluation of process performance for the achievement of its strategic and operational goals. Process Performance Indicators (PPIs) are a key asset to carry out this evaluation, and, therefore, having an appropriate definition of these PPIs is crucial. After a careful review of the literature...
Conference Paper
Full-text available
A key aspect in any process-oriented organisation is the measurement of process performance for the achievement of its strategic and operational goals. Process Performance Indicators (PPIs) are a key asset to carry out this evaluation, and, therefore, the management of these PPIs throughout the whole BP lifecycle is crucial. In this demo we present...
Conference Paper
Full-text available
A key aspect to identify improvement points of the business processes (BP) of an organisation is to conduct performance management, which involves defining appropriate PPIs (Process Performance Indicators). Up to date, existing approaches to define and analyse PPIs usually focus on time and control flow aspects, leaving disregarded the organisation...
Thesis
Full-text available
A key aspect in any process-oriented organisation is the evaluation of process performance for the achievement of its strategic and operational goals. Process Performance Indicators (PPIs) are a key asset to carry out this evaluation, and, therefore, having an appropriate definition of these PPIs is crucial. After a thorough review of the literatur...
Conference Paper
Full-text available
Process Performance Indicators (PPIs) are a key asset for the measurement of the achievement of strategic and operational goals in process–oriented organisations. Ideally, the definition of PPIs should not only be unambiguous, complete, and understandable to non–technical stakeholders, but also traceable to business processes and verifiable by mean...
Patent
PPINOT is a set of tools and techniques for the definition and automated analysis of process performance indicators.
Patent
CRISTAL is a tool suite for the analysis and management of human resources in business processes
Book
Estableciendo una modelización del mundo real comprensible por todos, facilitamos la detección de tareas susceptibles de automatización y la captura de requisitos, se evidencia características implícitas no documentadas, ayuda a establecer los requisitos no funcionales, etc. Estas actividades son claves en las etapas tempranas del desarrollo de cua...
Conference Paper
In this demo, we introduce CRISTAL (Collection of ResourcecentrIc Supporting Tools And Languages), a tool suite aimed at improving the human resource management capabilities of current Business Process Management Systems (BPMSs), covering the design and enactment phases of the business process (BP) life cycle. The central element is Resource Assign...
Conference Paper
Full-text available
It is increasingly important to evaluate the performance of business processes. A key instrument to carry out this evaluation is by means of Process Performance Indicators (PPIs) as suggested in many methodologies and frameworks like, for instance, COBIT, ITIL or EFQM. As a consequence, it is convenient to integrate the management of PPIs into the...
Conference Paper
Full-text available
An important aspect in the business process lifecycle is the evaluation of business processes performance, since it helps organisations to define and measure progress towards their goals. Performance requirements on business processes can be specified by means of Process Performance Indicators (PPIs), as suggested in many methodologies and framewor...

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Projects

Projects (4)
Project
Developing models, techniques and tools to improve the reliability, customisation and operation of service-based applications regulated by user agreements.
Project
Ecosystems for Optimized Process As a Service
Project
Advanced technologies supporting Process as a Service