Adel M. Aladwani

Kuwait University | KU · College of Business Administration

The past few years have witnessed growing governmental interest in engaging citizens through social media. With this interest comes a genuine need to understand the process and outcomes of government–citizen interactions. Therefore, this article seeks to address this important issue by proposing and validating a SocioCitizenry theory that depicts g...

Many businesses are faced with the challenge of understanding how to facilitate an individual consumer’s purchasing decision in the new era of social media. Without effectively addressing this problem, businesses will not be able to seize valuable opportunities to enlarge their customers’ base or optimize their social commerce decisions. This study...

Building and maintaining favorable social media relationships with customers require that organizations produce quality content that fits customers’ needs. So far, little if any research has conceptualized and measured this kind of content quality in the context of social media. Therefore, this study proposes and empirically examines a new construc...

Given its widespread utilization, Twitter has become a key issue for many scholars, public decision makers, and global business managers. Despite this broad interest, there is insufficient research on the different aspects of Twitter use in multigroup settings. Such oversight limits our understanding of the range of elements that can explain Twitte...

The goal of this article is to introduce the 6As model of social content management. The paper argues that in order for business managers to deal with social media resources effectively, they need an active and comprehensive approach using a guiding framework. This manuscript summarizes such a framework, which consists of six components: activity s...

This work-in-progress study reports the initial results of a scientometrics assessment of website quality research. The statistical analyses reveal a number of findings including that research in the area is growing and distributed unevenly across many different scientific disciplines.

Persuasive website quality evaluation is a technique concerned with testing the robustness and appeal of an online environment from a user’s perspective. The topic has recently gained some attention and in this study we will try to re-examining it in a knowledge sharing setting, e.g., digital libraries of academic institutions. The objective of the...

The connection between governmental social media quality and success needs more verification. While some empirical studies back this direct link, some other studies failed to back this direct connection between the two variables. This research-in-progress investigation tries to analyze the moderating role of socially-inspired trust in the relations...

Some anecdotal accounts and research reports have suggested that obsessive social media involvement could turn into a compulsive behavior among university students. Unfortunately, the research that sheds light on the possible conditional nature of that relationship is scarce at best. Therefore, this study tries to address this issue by developing a...

While the literature has touted e-Government as a tool for combating corruption, no study has discussed so far how corruption could influence e-Government project failure. This article tries to fill part of this void in past research by proposing a contextual framework that highlights the role corruption plays in stimulating the failure of e-Govern...

In its current state, the Facebook literature speaks very little about metrics developed specifically for this important social networking service. This study tries to fill part of this gap by conceptualizing, developing and validating a new Facebook use construct, “Gravitating towards Facebook” (GoToFB). Unlike traditional Facebook usage views tha...

The goal of this study was to examine the relationship between citizens’ cognitive beliefs about e-government quality and their positive psychological tendency towards the same. The study used data collected via a field study and tested this link between the two variables via a structural equation modelling technique. It has been found that there i...

It is difficult to conceive how Web users from different cultures can be encouraged to reap the benefits of an e-government initiative when its portal is suffering from culture-indifferent interface quality. Thus far, the e-government literature not only has paid scanty attention to web evaluation issues but also has been slow to embarking on cross...

This paper explores the contingency effects of citizens' demographic and relationship quality characteristics on the connection between e–government attitudes (as measured by satisfaction) and e–government acceptance (as measured by visit frequency and number of transactions). A series of statistical analyses of responses collected from a sample of...

This research-in-progress article tries to examine Kuwaiti citizens' perceptions of e-Government quality and its influence on their decision to use (or not to use) the official Kuwaiti portal. Specifically, it tries to examine an attitudinal model linking three groups of e-Government quality attributes and e-Government use as measured by number of...

The goal of this work-in-progress article is to explore Kuwaitis’ perceptions of important e-Government quality elements. A field survey will be used to capture these ratings as well as responses to other relevant issues by means of an appropriate data collection technique.

This study examines the personal determinants of Web 2.0 applications usage in Kuwait. The analyses revealed that: (1) Web 2.0 attitudes had a significant, positive influence on all dimensions of Web 2.0 usage but one, variety of use, (2) there were no differences between males and females in terms of Web 2.0 attitudes, duration of use, and frequen...

The goal of this study is to explore the salient e-Government success factors in the context of the State of Kuwait. The preliminary results show that important factors include (with no particular order) citizens' awareness of e-Government services, citizens' Internet experience, citizens’ attitudes toward e-Government, usability (technical, conten...

This paper examined Kuwaiti citizens' attitudes toward the Kuwaiti e-Government. The study reveals a few interesting findings. First, the citizens show moderate level of satisfaction with e-Government services. Second, approximately 33% of the sampled citizens either did not hear about the e-Government initiative or did hear about it but decided no...

Purpose To understand the relationship between web site quality and consumers' web attitudes and purchases. Design/methodology/approach The paper constructs and tests a model linking four sub‐dimensions of web site quality to purchasing intent of consumers using data gathered via a field survey. Findings Only the technical dimension of web site q...

This article surveys the challenges of conducting business to consumer (B2C) e-commerce in developing countries. Low credit card penetration and poor delivery systems are widely viewed as serious problems for B2C e-commerce in developing countries. An ...

GroupWare is a system(s) that helps workgroups share information and coordinate work-flows (Zigurs et al., 1988). It handles the access, manipulation, and sharing of data, information, and knowledge among a group of people, and in some cases it provides mechanisms by which the user(s) can query the system for a recommendation, given a particular pr...

The conventional attitude-behavior consistency assumption in the information satisfaction research is challenged and the effects that users' personality attributes may have on the measurement of the satisfaction construct is discussed. A series of theoretical and methodological assessments led the author of this paper to believe that one's overt re...

This study suggests a model for implementing e-Commerce systems in order to achieve their full benefits. A process model is proposed based on what is known as SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis. The suggested e-Commerce quality strategy consists of five stages: Explore, Equalize, Establish, Execute, and Evaluate. The...

This study describes the state of the Internet in Arab countries. It reports certain Internet characteristics and e-commerce issues in the region and brings some of the critical challenges facing the diffusion of the Internet and its applications in Arab countries to the attention of policy makers in these nations. Overall, the review reveals that...

This paper proposes a conceptual model identifying some of the basic determinants of effective teaching of Group-ware applications. Four factors are suggested to explain Group-ware learning quality: the focus of the development effort, the type of the development methodology, the complexity of the developed task, and the development time available...

The aim of this exploratory study is to identify the skills needed by developers of Electronic Commerce (e-Commerce) systems. The paper proposes a framework pertaining to three categories of e-Commerce development knowledge: technical, human, and organizational. The initial findings reveal that there are some 16 possible e-Commerce skills tapping t...

In spite of the apparent importance of social integration for work collectives within organizations, information systems researchers have so far paid little, if any, attention to evaluating its role in system development projects. The present study tries to contribute to the literature by proposing and testing a model that examines some of the ante...

In this paper, I examine the mediating effect of project planning on the link between three project uncertainty variables (project size, project diversity, and technical complexity) and IT project success in a developing country. The proposed model is validated using a field survey of 42 IT project leaders from Kuwait. The overall findings give sup...

The worldwide diffusion of Electronic Commerce shifts the exchange relationship between buyers and sellers from the face-to-face model to the face-to-screen model; and it is, therefore, important for organisations to consider the Web attributes that attract users. Yet, conceptualising, empirically testing, and refining tools for measuring the easin...

This study makes an initial attempt to validate an integrated, theoretically driven performance model of information systems (IS) projects. IS project performance is defined in terms of task, psychological, and organizational outcomes. We draw upon different theoretical perspectives including IS, organizational teams, and project management to link...

Many of the instruments to measure information and system quality were developed in the context of mainframe and PC-based technologies of yesteryears. With the proliferation of the Internet and World Wide Web applications, users are increasingly interfacing and interacting with web-based applications. It is, therefore, important to develop new inst...

This paper reports the results of a field study that investigated the relationship among organizational actions (management advocacy and internal computing support), computer attitudes, and end-user satisfaction in public organizations. The results show that computer attitudes have a positive direct influence on end-user satisfaction. The findings...

This paper discusses some of the challenges facing the implementation of expert systems in the financial area. These challenges can be broken into two categories: external and internal. External challenges include: economic conditions, political environment, etc., while internal factors include the personality traits of the e-Investor, the way the...

Empirical research on project-level success of systems development in developing regions is lacking. Managers cannot rely on prescriptions suggested by IS projects research in developed countries to understand IS projects in developing countries without empirical evidence supporting the applicability of these guidelines. We collect data from 61 IS...

This paper reports the results of a field study that investigated the relationship among organizational actions (management advocacy and internal computing support), computer attitudes, and end-user satisfaction in public organizations. The results show that computer attitudes have a positive direct influence on end-user satisfaction. The findings...

Empirical research on project-level success of systems development in developing regions is lacking. Managers cannot rely on prescriptions suggested by IS projects research in developed countries to understand IS projects in developing countries without empirical evidence supporting the applicability of these guidelines. We collect data from 61 IS...

When implementing an enterprise resource planning (ERP) system, top management commonly faces an unwanted attitude from potential users ± for one reason or another, they resist the implementation process. Top management should, therefore, proactively deal with this problem instead of reactively confronting it. In this paper, I describe an integrate...

This paper sheds light on information technology planning in a developing country. Specifically, it examines the influence of some contextual factors on information technology planning effectiveness in Kuwait. Our analysis reveals some expected results and a few unexpected findings. Consistent with past information technology planning research, we...

Online banking is the newest and least understood delivery channel for retail banking services. Yet, few, if any, studies were reported quantifying the issues relevant to this cutting-edge technology. This paper reports the results of a quantitative study of the perceptions of banks’ executive and IT managers and potential customers with regard to...

This study investigates the use of EUC among Kuwaiti managers. We develop and test a model that links four individual characteristics, i.e., gender, training and computer anxiety, to three measures of EUC usage, i.e., frequency of use, time of use and number of tasks. The results indicate that there are differential impacts for the four individual...

Modeling the choice of an operating system for Internet services (OSIS) is one important area of decision-making that did not attract enough attention from researchers interested in the applications of the Analytic Hierarchy Process (AHP). In this paper, we develop, describe, and test An AHP model for selecting an OSIS to achieve two goals: (1) to...

Empirical research on project-level success of systems development in developing regions is lacking. Managers cannot rely on prescriptions suggested by IS projects research in developed countries to understand IS projects in developing countries without empirical evidence supporting the applicability of these guidelines. We collect data from 61 IS...

This study examines the influence of two selected group structural characteristics on successful participation in system development. It draws upon work-group design research to develop and test nine hypotheses that link group heterogeneity and group-based rewards to participation and performance outcomes. Some interesting findings emerge from the...

This paper reports the results of a field study that investigated the relationship among organizational actions (management advocacy and internal computing support), computer attitudes, and end-user satisfaction in public organizations. The results show that computer attitudes have a positive direct influence on end-user satisfaction. The findings...

This investigation explores some of the factors that affect internal interaction and performance in IS project teams in the context of a developing country. The study hypothesizes that project team size, leader capability, and training affect participation and coordination, which in turn affect IS project team performance. Our statistical analyses...

In an uncertain and competitive environment, organizations are forced to search for philosophies to guide performance improvement efforts. The current literature has paid considerable attention to two particular philosophies - business process redesign (BPR) and total quality management (TQM). These two movements emphasize a reconfiguration of an o...

Modeling the choice of a Multiple Comparison (MC) test is one important area of expertise that did not attract enough attention from researchers interested in the applications of Expert Systems (ES) technology. Probably this is so because of the highly demanding nature of the MCP selection problem. Modeling the MC procedure choice problem and build...