Ada Scupola

Ada Scupola
Roskilde University · Department of Social Sciences and Business

About

118
Publications
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1,999
Citations

Publications

Publications (118)
Book
Full-text available
This Handbook examines the impacts of AI on the innovation of services, service processes and business models. It presents state-of-the-art conceptual and empirical evidence concerning uses and applications of AI in different service sectors and from varying perspectives.
Chapter
Full-text available
This Handbook focuses on artificial intelligence (AI) in services, with particular emphasis on knowledge services. These include private or public services that provide information, advice, judgment and intellectual action (e.g. in education, accounting, engineering, health care, law and public administration). AI can replace humans for some tasks,...
Article
Governments increasingly tend to involve or rely on various societal actors to address social challenges and develop cost-effective and high-quality public services. This paper identifies the major themes of social innovation relating to this type of collaborative governance, by carrying out a conceptual analysis of the scientific and grey literatu...
Article
Full-text available
Public administrations are investing in the digital transformation of their citizen-oriented services and internal administrative processes. They are using co-production approaches and include different types of stakeholders into these transformative processes to increase service quality and generate public value. In this study, we investigate how...
Article
Full-text available
Employees are considered as important contributors to service innovation, but the literature is not unanimous about what employee involvement in service innovation entails. To advance theoretical understanding of the topic, this paper develops a conceptual framework for analysing employee involvement in service innovations, reviews existing researc...
Article
Full-text available
Social innovation is an emerging theme within innovation theory, and so is the concept of public service innovation networks for social innovation (PSINSIs). The purpose of this article is to explore how social innovation in Danish public services is conceptualised and enacted through the lenses of public service innovation networks for social inno...
Article
Social innovation, in the context of public innovation, has gained increased attention in the literature, and is approached relative to the third sector, to social enterprises, or as practices initiated by the public sector. However, the interplay among these actors in enabling social innovation is still underexplored. Therefore, the article invest...
Article
Although enterprise crowdsourcing systems that aim to harness the collective intelligence of employees for innovation purposes are proliferating, little is known about how they may impact organisations and their culture. To shed light on this problem, this paper conducts a case study to investigate an engineering consultancy's efforts to implement...
Chapter
This paper conducts an in depth case study of the implementation of an idea competition in a consulting company. Based on 27 interviews with company managers as well as employees acting as users or non users of the idea competition in the company has changed the innovation orientation of the company along several dimensions including creativity and...
Chapter
YouTube has now evolved into a powerful medium for social interaction. Utilizing YouTube for enhancing marketing endeavours is a strategy practiced by marketing professionals across several industries. This paper rationalizes on the different strategies of leveraging YouTube-based platforms for effective destination marketing by the hospitality ind...
Chapter
This article describes how YouTube has been evolving as an e-tool for marketing activities over the past decade. Utilizing YouTube for enhancing marketing endeavours is a strategy practiced by marketing professionals across a growing number of industries. The research documented in this article investigates virtual community-based destination marke...
Article
Idea competitions can help organizations innovate and IT support can make it easier to enrol participants, facilitate collaboration and manage the process. Thus far, the literature on IT‐enabled idea competitions has focused mainly on engaging external actors; consequently, we know less about the internal engagement of employees. Moreover, although...
Chapter
This chapter aims at enriching the existing understanding of user involvement in service innovation by investigating how beneficiaries of business-to-business services (B2B) can be involved in different stages of the service innovation process and what kind of tools can support such involvement. In so doing, this study investigates the case of outs...
Article
This article describes how YouTube has been evolving as an e-tool for marketing activities over the past decade. Utilizing YouTube for enhancing marketing endeavours is a strategy practiced by marketing professionals across a growing number of industries. The research documented in this article investigates virtual community-based destination marke...
Chapter
The purpose of this article is to investigate the technological attributes of Estonian e-Residency that facilitates or hinder its adoption for international virtual entrepreneurship. To conduct the study, the theory of Diffusion of Innovations is applied and a qualitative study of adopters of e-Residency for entrepreneurial purposes is conducted. T...
Chapter
This article presents the results of a study investigating user involvement in the idea generation phase of service innovation, and discusses advantages and limitations of such involvement. Specifically, the study compares the use of social media such as blogs and future workshops to generate idea for service innovations in the context of a researc...
Article
This article discusses different ways in which users may be involved in the ideation phase of service innovation and the results and limitations of such involvement. The study compares the use of a blog and two differently setup future workshops (one with users only and the other with a mix of users and employees) in a library. The authors' study s...
Article
This paper examines the co-evolution of public governance and innovation, and proposes an adaptation of Hartley's model to take into consideration such co-evolution. This model is then applied to a longitudinal case study of the digitalization of Roskilde University Library. The theoretical and empirical analysis yields four main results. First, it...
Article
YouTube has now evolved into a powerful medium for social interaction. Utilizing YouTube for enhancing marketing endeavours is a strategy practiced by marketing professionals across several industries. This paper rationalizes on the different strategies of leveraging YouTube-based platforms for effective destination marketing by the hospitality ind...
Article
Purpose – The purpose of this paper is to present research findings on the relation between internal/external sources of innovation and information and communication technology (ICT) as a supporter/enabler of facilities management (FM) organizations, as well as on the strategic orientation towards open innovation of FM organizations. Design/method...
Conference Paper
In this article we investigate how enterprise crowdsourcing can be used to change the innovation culture in a consultancy company by conducting an empirical investigation in a large engineering consultancy. The analysis shows that enterprise crowdsourcing has created a new and different awareness of innovation, empowered the employees, supported co...
Article
This article involves a qualitative study of factors impacting the adoption of ICT solutions in the Danish facility management supply chain. The results show that there are a number of drivers and barriers that influence the adoption of ICT solutions in this service sector. These have been grouped under three major categories: organizational factor...
Chapter
The purpose of this article is to provide a set of guidelines consisting of tools and steps to be used to design service innovations by involving the users. The guidelines are based on an understanding of the service development process as a linear stage process as described by Alam [5] and user roles as described by Nambisan [15]. The tools and st...
Article
This chapter investigates the use of social media to collect ideas from the users in the service innovation process. After a theoretical discussion of user involvement and more specifically user involvement using social media and blogs, the chapter reports the results from a field experiment at a university library. In the experiment, a blog was es...
Article
Full-text available
This article investigates how social software such as blogs can be used to collect ideas generated by the users in the service innovation process. After a theoretical discussion of user involvement and more specifically user involvement using social software and interactive web-tools, the article reports the results from a field experiment at a uni...
Chapter
This article investigates the use of social software such as blogs to communicate with and to involve users in the idea generation process of service innovations. After a theoretical discussion of user involvement and more specifically user involvement using web-tools with specific focus on blogs, the article reports findings and lessons from a fie...
Chapter
Government ‘e-service’ as a subfield of the e-government domain has been gaining attention to practitioners and academicians alike due to the growing use of information and communication technologies at the individual, organizational, and societal levels. This paper conducts a thorough literature review to examine the e-service research trends duri...
Article
Full-text available
Purpose The purpose of this paper is to investigate innovation in the facilities management sector by conducting an empirical study. Design/methodology/approach This study uses a qualitative research approach to investigate the research question. Data collection includes qualitative semi‐structured interviews with key facility management managers...
Chapter
This study explores the moderating effect of technology acceptance on the relationship between customer relationship management (CRM) in terms of distribution and tailor-made functions and customer loyalty in the banking industry. The author uses LISREL two-group path analysis to find the variances between high and low technology acceptance. Data c...
Article
Full-text available
The concept of e-services has gained increasing use lately. There is, however, no general agreement as to the precise meaning and scope of the term. The research purpose of the present article is, therefore, to discuss the e-service concept, its strengths and scope, and thereby contribute to the general understanding and definition of the term. Fur...
Article
Full-text available
Purpose – The paper aims to investigate how customers may contribute to radical innovation in consultancy services and the conditions needed for customers to be involved in such radical service innovations. Design/methodology/approach – The paper uses a qualitative case study approach including rich descriptions based primarily on interviews to inv...
Article
Full-text available
In this chapter we combine two subjects that are in our heart: e-services and diffusion of innovation. By drawing on earlier research on e-services, innovation, and technology adoption we investigate the factors that influence adoption of e-services in a specific academic library, Roskilde University Library (RUB). The conclusion of this research i...
Article
Full-text available
Government ‘e-service’ as a subfield of the e-government domain has been gaining attention to practitioners and academicians alike due to the growing use of information and communication technologies at the individual, organizational, and societal levels. This paper conducts a thorough literature review to examine the e-service research trends...
Chapter
The concept of e-services has gained increasing use during the past decade. There is, however, no general agreement as to the precise meaning and scope of the term. The research purpose of the present chapter is, therefore, to discuss the e-service concept, its strengths and scope, and thereby contribute to the general understanding and definition...
Article
This study explores how some uses of ICTs, as well as having social capital and other means of access to knowledge resources, are related to company performance in a knowledge-intensive business cluster. Data were collected through a survey of companies in the Medicon Valley biotech region located in Denmark and Southern Sweden. Responding companie...
Article
In this article we investigate open innovation in a non commercial setting: research libraries. The research questions are: Do academic libraries engage in open innovation processes? If so, what are the most important actors in eservices innovation and development and what is their role? By drawing on earlier research on open innovation, new produc...
Article
Full-text available
Purpose The purpose of this article is to investigate whether management and employees in academic libraries involve users in library service innovations and what these user roles are. Design/methodology/approach The article first reviews the literature focusing on innovation, new product development, new service development and library science wi...
Conference Paper
In this article, we empirically investigate customer's involvement in the new development of e-services within research libraries. Our conclusion is that the main roles that customers have in library e-services innovation and new development are customers as resources and as users; the library found it challenging to motivate the customers to becom...
Article
This chapter presents the results of a study on factors affecting adoption of e-commerce in small and medium size enterprises in Australia. The Tornatsky and Fleischer (1990) model is used in the investigation therefore the main group of factors taken into consideration are environmental, organizational and technological. Top managers employed in f...
Chapter
This article investigates the competences deemed necessary both at top managerial and individual levels for the successful adoption and assimilation of business-to-business e-services in small and medium size enterprises. To this end, an in-depth case study of a business-to-business e-service system, a Web-based travel reservation system, was condu...
Chapter
The concept of e-services has gained increasing use lately. There is, however, no general agreement as to the precise meaning and scope of the term. The research purpose of the present article is, therefore, to discuss the e-service concept, its strengths and scope, and thereby contribute to the general understanding and definition of the term. Fur...
Chapter
The networked ICT technologies (such as the Internet) are having a dramatic effect on how services and especially knowledge services are innovated, designed, produced and distributed. In addition ICT-networks such as the Internet have created the basis for the development of new types of services. E-services are defined here as services that are pr...
Chapter
This article investigates the competences deemed necessary both at top managerial and individual levels for the successful adoption and assimilation of business-to-business e-services in small and medium size enterprises. To this end, an in-depth case study of a business-to-business e-service system, a Web-based travel reservation system, was condu...
Chapter
This chapter presents the results of a study investigating leadership and leadership styles in e-commerce adoption in small and medium size enterprises in Australia. The results show that top management and CEO’ leadership have a key role in small and medium size enterprises (SMEs) in developing a vision for e-commerce adoption and that the dominan...
Chapter
The concept of e-services has gained increasing use lately. There is, however, no general agreement as to the precise meaning and scope of the term. The research purpose of the present article is, therefore, to discuss the e-service concept, its strengths and scope, and thereby contribute to the general understanding and definition of the term. Fur...
Chapter
This chapter reports the findings of a case study of e-services adoption at research libraries. The case under consideration is Roskilde University Library (RUB), a research library supporting learning activities at Roskilde University. The research focuses on the main issues that RUB had to deal with in the process of adopting e-services and the f...
Chapter
This article investigates the competences deemed necessary both at top managerial and individual levels for the successful adoption and assimilation of business-to-business e-services in small and medium size enterprises. To this end, an in-depth case study of a business-to-business e-service system, a Web-based travel reservation system, was condu...
Article
Full-text available
Purpose The paper aims to provide an insight about factors affecting business‐to‐business e‐commerce adoption and implementation in small to medium‐sized enterprises (SMEs), highlighting similarities and differences between Danish and Australian SMEs. Design/methodology/approach The research is based on a wide literature review, focused on proposi...
Article
Full-text available
The concept of e-services has gained increasing use lately. There is, however, no general agreement as to the precise meaning and scope of the term. The research purpose of the present article is, therefore, to discuss the e-service concept, its strengths and scope, and thereby contribute to the general understanding and definition of the term. Fur...
Chapter
This article investigates the competences deemed necessary both at top managerial and individual levels for the successful adoption and assimilation of business-to-business e-services in small and medium size enterprises. To this end, an in-depth case study of a business-to-business e-service system, a Web-based travel reservation system, was condu...
Article
Full-text available
Based on a wide-ranging literature review, we argue that the information and communications technology infrastructure has not received adequate attention for its role in the development and maintenance of industrial clusters. This paper develops expectations for how firms in an industrial cluster make use of a public, broadband ICT infrastructure,...
Article
Full-text available
This article investigates the competences deemed necessary both at top managerial and individual levels for the successful adoption and assimilation of business-to-business e-services in small and medium size enterprises. To this end, an in-depth case study of a business-to-business e-service system, a Web-based travel reservation system, was condu...
Chapter
Over the last 20 years there has been much interest in the concept of indus- trial localization, the tendency for many industries to concentrate special- ized activities in particular locations, as a source of innovation and competitive advantage (for example Porter, 1998; Becattini, 1990). A com- peting view, on the other hand, is offered by resea...
Article
This chapter reports the findings of a case study of e-services adoption at research libraries. The case under consideration is Roskilde University Library (RUB), a research library supporting learning activities at Roskilde University. The research focuses on the main issues that RUB had to deal with in the process of adopting e-services and the f...
Book
After the first wave of e-commerce and e-business implementations, we are witnessing an e-services paradigm shift in the way businesses, governments and consumers are using Internet-based technologies and mobile communications to innovate and produce new products and services. Cases on Managing E-Services presents a wide range of real-life case stu...
Chapter
This article investigates the competences deemed necessary both at top managerial and individual levels for the successful adoption and assimilation of business-to-business e-services in small and medium size enterprises. To this end, an in-depth case study of a business-to-business e-service system, a Web-based travel reservation system, was condu...
Chapter
The Internet economy is becoming an integral part of many countries’ economies, creating new jobs, giving rise to new companies like the dot coms and transforming traditional jobs and traditional companies. The Internet is increasingly becoming a part of the basic business model for many companies as organizations around the world are adopting new...
Conference Paper
This paper reports the findings of a case study of Roskilde University Library (RUB), a research library supporting learning activities at Roskilde University. The investigation has focused on the main issues related to innovation that RUB had to deal with due to the advent of Internet and e-services as well as the future challenges that e-services...
Chapter
The Internet economy is becoming an integral part of many countries’ economies, creating new jobs, giving rise to new companies like the dot coms and transforming traditional jobs and traditional companies. The Internet is increasingly becoming a part of the basic business model for many companies as organizations around the world are adopting new...
Conference Paper
Full-text available
The literature on industrial clusters has not focused heavily on the role of the ICT infrastructure, nor on the potential implications of electronic commerce . In this paper, we examine the theoretical bases for bringing these research streams together, and develop expectations for how firms in an industrial cluster might utilize and derive benefit...
Article
This article investigates competences in adoption and assimilation of business-to-business e-services. An in depth case study of an e-service system, the e-service provider and e-service customers is conducted. The results show that two main competences, vision and control, are important at top management level for the adoption of e-service. At ind...
Chapter
This study investigates the role of government in the adoption and diffusion of e-commerce in small and medium size enterprises. Institutional involvement, and especially the role of government, has historically been determinant in the adoption and diffusion of technological innovations. King, Gurbaxani, Kraemer, McFarlan, Raman, and Yap’s (1994) f...
Article
Full-text available
peer-reviewed This paper provides an in-depth analysis of the technological and social factors that led to the successful adoption of groupware by a virtual team in a educational setting. Drawing on a theoretical framework based on the concept of technological frames, we conducted an action research study to analyse the chronological sequence of ev...
Article
Full-text available
Paper prepared for presentation at the APEC Symposium on Industrial clustering for SMEs, Taipei, March 7-9, 2005 1 We are grateful to Roskilde University, which provided support for this project.
Article
Full-text available
Institutional involvement has been determinant in the diffusion of technological innovations, however little attention has been given to institutional intervention in the adoption and diffusion of e -commerce in SMEs. This study investigates the role of government in the adoption and diffusion of e -commerce in small and medium size enterprises. Ki...
Conference Paper
In this paper we apply Davis Technology Acceptance Model (TAM) in a qualitative fashion to analyze and interpret the chronological sequence of events leading to the acceptance of the Groupware technology, BSCW, in a virtual learning team. The research question investigated is: What are the factors influencing the integration process of Groupware te...
Article
Full-text available
This study is an investigation of the environmental, organizational and technological drivers of Internet commerce adoption and implementation in small businesses. To conduct the study, the Tornatsky and Fleischer model was adopted and tested in seven small businesses located in Southern Italy. The main contribution of the study lies in the fact th...
Article
Full-text available
IT is everywhere and the need for Groupware support of collaborative learning between geographically distributed students working in teams arises. In this paper we focus on the technology acceptance of Groupware in virtual learning teams in part-time adult education. We apply Davis' Technology Acceptance Model (TAM) in a qualitative fashion to anal...
Conference Paper
Many corporations are reluctant to adopt electronic commerce due to uncertainty in its profitability and business value. This chapter introduces a business value complementarity model of electronic commerce. The model relates high level performance measures, such as business value, first to intermediate performance measures, such as value chain and...
Chapter
Many corporations are reluctant to adopt electronic commerce due to uncertainty in its profitability and business value. This chapter introduces a business value complementarity model of electronic commerce. The model relates high level performance measures, such as business value, first to intermediate performance measures, such as value chain and...
Article
Full-text available
Electronic commerce is becoming one of the drivers of competition and is starting to play an important role in the structural change of industry. This article shows how electronic commerce might affect the Scientific, Technical and Medical publishing sector. The focus is on the electronic journal as a substitute for the paper journal, the new entra...

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