Abror Abror

• Doctor of Philosophy
• Professor (Associate) at State University of Padang

The purpose of this study is to investigate the relationship between customer loyalty and Islamic financial literacy and service quality in Indonesian Islamic banks. Using a qualitative Systematic Literature Review (SLR) approach, 518 publications were found, assessed, and synthesized from a variety of scholarly databases, such as Google Scholar, S...

Purpose This study aims to investigate the key factors that shape memorable nature-based tourism experiences among Muslim tourists and examines place attachment and environmental concern as mediators of the relationship between memorable nature-based tourism experiences and Muslim tourist environmentally responsible behaviour. Design/methodology/a...

West Sumatra’s tourism sector underperforms economically despite its rich cultural and natural heritage. This study investigates the influence of destination authenticity on tourist satisfaction and loyalty, with satisfaction serving as a mediating variable. A quantitative survey of 620 respondents from six prominent tourist sites was executed util...

One of the key challenges for food and beverage marketers is how to effectively garner engagement with their content (e.g., liking, commenting, and sharing) in an effort to increase audience exposure on the platform and improve business performance. The purpose of this research is to find out the dominant methods, issues, and problems of social med...

Desa Siluang Tanjuang Gadang menghadapi tantangan ekonomi akibat terbatasnya pemanfaatan sumber daya pertanian dan perikanan, termasuk kolam ikan yang terbengkalai. Teknologi Internet of Things (IoT) dengan sistem Smart Aquaponik menawarkan solusi inovatif untuk meningkatkan efisiensi dan keberlanjutan. Sistem ini memadukan budidaya ikan dan tanama...

Purpose This study aims to investigate the antecedents of Halal culinary repurchase intention. This research examines the role of health consciousness, past product quality experience, Halal literacy, subjective norm and attitude on Halal culinary repurchase intention. Design/methodology/approach This quantitative research involved 500 domestic to...

The growth of the halal food industry has had a positive impact on the global economy. Unfortunately, halal food adulteration is a prevalent issue that has prompted researchers to develop new tools for halal food detection. This study aimed to examine the trends in halal food detection tools. To achieve this, we conducted a global trend analysis of...

This study aims to examine the effect of entrepreneurial orientation and capability marketing on the performance of small and medium enterprises (SMEs) in DKI Jakarta Province with religiosity as moderator. All leaders or owners of SMEs in DKI Jakarta Province are the population in this study. The sampling technique uses a purposive sampling approa...

Purpose This study aims to examine the antecedents of tourist citizenship behavior (TCB). It also investigates the role of digital halal literacy (DHL) and religiosity in enhancing TCB. Design/methodology/approach This quantitative research used survey with questionnaire as the data collection methods. The samples of this study were 400 tourists w...

Purpose This paper aims to explore the influence of digital halal literacy and halal destination attributes on revisiting intention through satisfaction and trust as mediating variables. Design/methodology/approach The study collected data from 308 domestic tourists in Indonesia who visited urban tourist destinations using a Likert-scale questionn...

Pandemi Covid-19 memberikan dampak signifikan bagi ekonomi dunia. Terkhusus di Padang, penjahit Kelurahan Purus menjadi salah yang paling terdampak. Berdasarkan kategori usaha penjahit purus digolongkan sebagai penjahit kecil dan menengah. Pertanyaannya bagaimana perkembangan usaha jahit dan strategi eksistensi penjahit pasca pendemi Covid-19.metod...

This study aims to examine the impact of religiosity on MSME’s performance using a quantitative method. Primary data were collected by distributing questionnaires to the MSME’s owners and managers. Employing purposive sampling technique, a total of 300 respondents were recruited. SMART PLS SEM 3.0 approach was implemented to analyze the data. One r...

This study aims to examine some antecedents of customer value co-creation in the Islamic bank industry. It also addresses the role of religiosity, perceived value and behavioral factors on customer value co-creation. This quantitative study used 400 respondents as the sample. Data were collected through survey and after some preliminary analyses, t...

This research investigates the antecedents of tourist loyalty in the Muslim-friendly tourism context. It examines the link between Islamic tourism destination attributes, service quality, customer engagement, value co-creation, and loyalty. It also highlights the moderating roles of Islamic religiosity. This study is survey research using a questio...

Purpose This study aims to investigate the role of social media in increasing trust, self-perceived creativity and millennial entrepreneurial satisfaction. Design/methodology/approach The empirical analysis was conducted using a sample of 385 millennial entrepreneurs that were recruited for online survey. After conducting reliability and validity...

Small and medium-sized enterprises (SMEs) are an essential contributor to emerging countries’ economic growth, like Indonesia. The big role of SMEs can be seen from the contribution of SMEs to GDP (Gross Domestic Product), which is 61.07% or IDR 8,573.89 trillion. However, SMEs have been struggling to sustain their performance especially in the pan...

Purpose — This research aims to examine the effect of family communication patterns on Islamic financial literacy (IFL) and risk tolerance of Generation Z (Gen Z) in Indonesia. It also examines the link between IFL, risk tolerance and financial behaviour. Finally, it highlights the moderating impact of IFL on the link between risk tolerance and fin...

This study aimed to investigate the antecedent of loyalty in halal tourist destinations in West Sumatra. We used tourist satisfaction as a mediation variable and religiosity as a moderating variable. The survey was conducted by distributing questionnaires to 310 respondents who visited halal tourism destinations in West Sumatra. It was analyzed usi...

New student Admission is a routine activity carried out by all educational institutions in Indonesia every year. One of the educational institutions in Indonesia is a private university. Predictions of the development of new student admissions so far have only been made based on speculation using data from previous years. Linear regression is one m...

Small and medium-sized enterprises (SMEs) are the main contributor, especially for the developing countries’ economic growth. Though, SMEs have been fierce to uphold their performance in a profound competitive circumstance. Thus, the objective of this study is to examine the impact of tourism SMEs’ entrepreneurial orientation (EO) on firms’ perform...

p> Persaingan dalam menjaring mahasiswa universitas di aceh sangat tinggi. Oleh karena itu setiap universitas khususya fakultas harus mempersiapkan strategi managemen yang tepat dan disesuaikan dengan permintaan pasar. Pentingnya analisis stategi dalam melihat minat siswa memilih universitas berdasarkan jurusan yang diminati. Adapun variabel model...

Limited student capacity at State Universities (PTN) in Aceh provides opportunities for Private Universities (PTS) in Aceh to hold lectures at universities. It provides opportunities for private universities, institutes, colleges, academies, and other polytechnics in student admissions. Marketing strategies in doing promotions are needed to be able...

This study aims to analyze (1) the effect of ease of use on perceived usefulness on Zalora users. (2) The effect of e-service quality on perceived usefulness on Zalora users. (3) The effect of ease of use on intention to reuse on Zalora users. (4) The effect of e-service quality on intention to reuse of Zalora users. (5) The effect of perceived use...

This study aims to investigate the influence of environmental and non-environmental factors on tourist satisfaction in halal tourism destinations in West Sumatra. The environmental factor is perceived environmental value. Meanwhile, non-environmental factors are halal-friendly destination performance, sustainability tourism development, and halal d...

Purpose – This study aimed to examine the impact of innovation, intellectual capital and knowledge management, and competitive advantage on business performance. Design/methodology/approach – This study was conducted in Padang City, West Sumatra, Indonesia. The respondents are bank employees who have worked for more than five years and have struct...

The adoption of green innovation is urgent for small- and medium-sized enterprises (SMEs) in the food processing industry to reduce pollution, because the large number of food processing SMEs will contribute more to environmental waste. Nevertheless, SMEs face additional obstacles in adopting innovation compared with large enterprises. This study a...

Purpose This study aims to examine the relationship of information quality of social media, social media reputation, social media political marketing activities, trust and political involvement of millennials. Methodology The empirical analysis was conducted using a sample of 309 millennials. This study used online survey for the data collection....

Business sustainability has become obligatory in small and medium enterprises (SMEs). To remain competitive and survive in the market, sustainable innovation is the key. However, SMEs, especially in food processing in emerging markets, still lack resources to become more innovative. The objective of the article is to analyze factors affecting susta...

Purpose This study aims to examine the relationship between perceived risk and tourists’ trust. It also investigates the role of perceived value as a mediating variable on the link between perceived risk and trust. Moreover, the moderating role of religiosity on the link between perceived value and trust has also been highlighted. Design/methodolo...

Purpose Limited research has investigated the antecedents of halal restaurant’s brand image and its consequence to customer’s revisit intention empirically. This study aims to fill this gap by providing an insight into the relationship of halal restaurant brand image toward revisit intention, and the crucial antecedents of halal restaurant’s brand...

Purpose This study aims to examine the relationship between trust and its antecedents, i.e. customer satisfaction, perceived value and religiosity. The moderating roles of religiosity on the relationships between perceived value, satisfaction and trust also have been investigated in this study. Design/methodology/approach This research has carried...

Purpose This paper aims to provide a primary contribution to the halal tourism industry by presenting a crisis and disaster management framework based on Islamic teachings. Design/methodology/approach To develop the framework, a systematic review was conducted using the grounded theory step as an analytical framework through tracing papers from 20...

The purpose of this research is to see effect work environment and job burnout on job satisfaction with percieved organization support moderating at the secretariat staff of the Regional Parliament of West Sumatra Province. The population of this research is employees at the secretariat staff of the Regional Parliament of West Sumatra Province, wit...

The purpose of this research is to analyze the quality of the service, satisfaction, and trust toward customer loyalty. The number of the sample in this research is 202 respondents based on accidental sampling. They are the customers of Bank Nagari Air Haji Subsidiary Branch. The data processing of this research employs smartPLS 3.2.7 Structural Eq...

This article aims to analyze the effects of psychological capital, employee engagement and organizational commitment on creativity in the civil servant environment of the Bukittinggi city government. This study uses data analysis methods with the smartPLS application. The sample used was 154 respondents. The results of this study are: 1) employee e...

This study describes how the users of e-commerce tend to re-use the platforms in consideration of digital innovation. Several factors that influence the continuity of the user's intention towards digital innovation in e-commerce platform are described. Primary data were obtained by distributing questionnaires to respondents who meet the criteria. T...

The purpose of this research is to see effect of compensation & emotional intelligence concerning Organizational Citizenship Behavior (OCB) is mediated job satisfactions and employee engagement in the Bukittinggi town government. This research population was the employee in Bukittinggi, with a total sample of 304 respondents in this study using SEM...

Customer dissatisfaction caused by service failure their received. Oftentimes customer dissatisfaction gives a bad impact to business owners because their share disappointed feeling to people they know or posted on their social media. This is expected to be able to contribute to the development of the tourism sector in the future in responding to t...

This study aims to investigate the relationship between self-efficacy, employee engagement and OCB. It has been conducted in a state university in West Sumatra Indonesia. This study used 400 lecturers as the respondent. By using SEM-PLS as the data analysis tool, this study found that self-efficacy has a significant impact on employee engagement. S...

The aim of this paper is to identify and analyse some key references on psychological safety and organizational performance. This study is a systematic literature review by using the Thomson Reuters’ web of knowledge-based web of science citation index. Based on some phases of systematic review method, this study found 63 key references from grade...

Purpose This paper aims to examine the impact of religiosity on Muslim-friendly destination performance, customer engagement and customer satisfaction; the mediating impact of Muslim-friendly destination performance, customer engagement and customer satisfaction on the link between religiosity and word of mouth (WOM); and the moderating impact of r...

This study analyzes: (1) the effect of customer satisfaction on trust (2) the effect of customer satisfaction on commitment (3) the effect of trust on commitment (3) the effect of trust on e-wom (4) the effect of customer satisfaction on ewom (5) the effect of trust on ewom (6) the effect of commitment on e-wom.This type of research is causative re...

This study analyzes: (1)the effect of web service quality on attitude towards the website, (2) The effect of customer satisfaction on attitude towards the website, (3) The effect of web service quality on behavioural intention, (4) the effect of customer satisfaction on behavioural intention, (5) the effect of attitude towards the website on behavi...

Purpose The purpose of this study is to investigate the influential factors of customer loyalty to Islamic banks, namely, service quality, customer satisfaction, customer engagement and religiosity. Design/methodology/approach This study is a survey of 335 Islamic bank customers in West Sumatra, Indonesia. This research deployed purposive sampling...

The relationship between corporate diversification and corporate social performance (CSP) is under-investigated, especially in emerging countries. This study examines the relationship between corporate diversification and CSP in Indonesia setting. Occurrence disclosure analysis has been applied to measure CSP based on 80 indicators of the Global Re...

Padang Restaurant is one of the ethnic restaurants in Indonesia from Minangkabau. The existence and "brand" of Padang Restaurant has been very well known in the territory of Indonesia and even in several neighboring countries such as Australia, Singapore, Malaysia and other countries. Padang cuisine, with its taste and variety, is currently in grea...

This study aims to analyze the relationship between service quality, corporate image, customer satisfaction and behavioral intention of Garuda Indonesia Airways’ customers. This research also investigates the roles of customer satisfaction as a mediating variable. The population of this study is all customers of Garuda Indonesia Airways. This study...

The research aimed at finding out the relationship between Halal tourism, religiosity, customer engagement, and tourist’s satisfaction. The population of the study were Muslim tourists who visited West Sumatra, Indonesia. The data were 450 respondents, but only 393 were useable responses. It is found that Halal tourism and customer engagement have...

The purpose of this research are to analyze : (1) the effect of E-WOM on Destination Image of Bukittinggi City (2) the effect of E-WOM on Satisfaction of Bukittinggi City (3) the effect of Service Quality on Destination Image of Bukittinggi City (4) the effect of Service Quality on Satisfaction of Bukittinggi City (5) the effect of Destination Imag...

The purpose of this research are to analyze (1) the influence of Customer Engagement and Customer Satisfaction on Customer Loyalty (2) Influence Customer Engagement on Customer Satisfaction. This type research of causative, research was conducted in the city Padang. The population in this Customer Bank BRI Unit. The population in this study custome...

An increasing of the number of entrepreneurs in Indonesia is required to support economic growth. Therefore, universities in Indonesia have concerned with their important roles in creating entrepreneur trough several ways, for example, they design the entrepreneurship as a compulsory subject in the curriculum. The student's entrepreneurial attitude...

This study aims to analyze the influence of brand image and perceived quality on brand loyalty with brand trust as a mediating variable on the PT Bank Syariah Mandiri micro unit in the West Sumatra region. Respondents in this study were customers who were still actively financing the micro units of PT Bank Syariah Mandiri in Padang Cluster with a t...

This research was conducted at the Coca-cola Amatil Indonesia Central Sumatra office to see an overview of the influence of organizational culture, leadership and compensation on employee engagement. The population of this study was conducted 199 respondents with a total sample of 133 respondents. The results of the study showed that Compensation a...

This paper examines the effect of innovative behavior, commitment, organizational culture, and ethical leadership on performance. The sampling technique was by using the proportional random sampling method. Questioners were distributed to 137 teachers in Padang Pariaman regency. Data were analyzed using multiple linear regression and processed with...

The purpose of this research is to reveal the influence of convenience, enjoyment, perceived risk, and trust on the attitude of Padang State University students toward online shopping. Online and field surveys are conducted to collect data. A total of 242 questionnaires were analyzed using Structural Equation Modeling (SEM). The results show that c...

This study aims to see the effect of employee attachment and job satisfaction on Organizational Citizenship Behavior (OCB) on lecturers at Universitas Negeri Padang. The populations in this study were 905 UNP lecturers with civil servant status. The sample in this study amounted to 30 people who were determined as respondents. The analysis tool use...

This paper examines the effect of innovative behavior, commitment, organizational culture, and ethical leadership on performance. The sampling technique was by using the proportional random sampling method. Questioners were distributed to 137 teachers in Padang Pariaman regency. Data were analyzed using multiple linear regression and processed with...

This study aims to analyze the effect of service quality and customer satisfaction on consumer loyalty in the Minang Fantasi Water Park in Padang Panjang City. Population in this study is all visitors to the Minang Fantasi Water Park in Padang Panjang City with total sample are 204 respondents. The analytical technique used was path analysis. Analy...

This study examines the influence of religiosity, service quality and customer satisfaction on customer loyalty. This study was conducted to 200 customers of Islamic Bank in Payakumbuh City as the samples. We employed Structural Equation Modeling by using AMOS 24 as the data analysis software package. The results showed that religiosity has a posit...

This study aims to find the effect of 7P marketing mix on customer loyalty on Sari Anggrek Bookstore in Padang city. This type of research is Expost-Facto, the study population is the customer of Sari Anggrek bookstore. The purposive sampling technique of sampling is used. The sample amounted to 384 people. Primary data is collected through questio...

This research is motivated by the rapid growth of tourism in Indonesia Country. This causes many opportunities for tourists to move from one tourist attraction to another. So it is difficult to maintain and increase the number of tourists visiting a region. This study aim to gather and analyze published articles regarding the influence of E-Wom, de...

The purpose of this study to analyze the effect destination image, perceived value, and satisfaction of tourists on the interest of return to visit Lake Kerinci. The sample in this study were 200 respondents. The analysis technique used is Structural Equation Model (SEM) to know the impact of the effect of the destination image, perceived value, an...

This paper examines the effect of innovative behavior, commitment, organizational culture, and ethical leadership on performance. The sampling technique was by using the proportional random sampling method. Questioners were distributed to 137 teachers in Padang Pariaman regency. Data were analyzed using multiple linear regression and processed with...

This research aims to examine the relationship between service quality dimensions and revisit intention. The population of this study is tourists who visited “Carocok Painan Beach”. This research employed 100 respondents as the samples. By using linear regression analysis, this study found that all service quality dimensions, including tangible, re...

This research investigates the influence of Single Tuition Fee System (STS) and Service Quality on Universitas Negeri Padang’s students’ intention to transfer to other universities. It also examines the correlation between Service Quality and STS in influencing the students’ intention to switch. The population of this study was 8,314 non-Bidikmisi...

The concept of Halal tourism has emerged recently in research. It becomes an important factor in determining the satisfaction of tourists or their loyalty. However, this concept is still not well known; thus, it needs to be developed in certain areas. The research was conducted to see the link between the attributes of Halal tourism (i.e. Islamic f...

This study was aimed at examining the impact of entrepreneurial proclivity on business performance of SMEs in West Sumatera, Indonesia. The moderating variables of this study were role of market and technology turbulence. Data was collected from survey of selected managers or owners of SMEs and later analysed using Moderated Regression Analysis (MR...