Abraham Pizam

Abraham Pizam
University of Central Florida | UCF · Rosen College of Hospitality Management

Ph.D.

About

227
Publications
168,286
Reads
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12,834
Citations
Citations since 2017
37 Research Items
5969 Citations
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Introduction
Consumer behavior in Hospitality & Tourism; Hospitality in Healthcare; Senior Living Management
Additional affiliations
July 1983 - present
University of Central Florida
Position
  • Dean and Eminent Scholar Chair
Education
August 1973 - August 1974
Cornell University
Field of study
  • Hotel Administration
August 1968 - December 1970
Cornell University
Field of study
  • Business Administration
August 1962 - June 1964
New York University
Field of study
  • Public Administration

Publications

Publications (227)
Article
This article introduces and develops a comprehensive scale named Octomodal Mental Imagery (OMI) to measure various aspects of imagination and prospection. OMI is developed and validated by conducting three rigorous studies and six data collections. In the first study, using the phenomenology approach, a detailed internal experience of the imaginati...
Article
Understanding patient experience is crucial as it influences patient satisfaction, perceived quality of healthcare services, loyalty to physicians and providers, as well as patient health and well-being. However, the multidimensional, long-lasting, affective, and dynamic nature of patient experience demands using new metrics and emerging methodolog...
Article
The recent situation with COVID-19 led to significant changes in the event industry and forced event planners to organize virtual events. However, virtual events are lacking social interactions and are characterized by lower levels of engagement. This study aims at exploring relationships between event types and attendees’ behavioral intentions usi...
Article
Tourism brings with it both positive and negative health impacts on local communities. Although the topic of health in tourism is traditionally associated with tourists’ health, there are potential opportunities to study the influence of tourism on residents’ health as well. This study aims at exploring the direct and indirect effects of tourism de...
Article
Purpose Resident satisfaction is a catalyst for continuing care retirement communities (CCRCs) to enhance their competitiveness in the expanding senior living market. CCRC attributes play an imperative role in resident satisfaction when older adults reside in these communities. The purpose of this study was to identify the attributes that affect CC...
Article
The objective of this study that was conducted with 1077 hotel managers in 11 countries in North and South America, Europe, Asia and the Middle East, was to identify the effects of technological, organizational, and environmental (TOE) factors on hotel managers’ intentions to adopt robotic technologies in their hotels. Structural equation modeling...
Article
The present study explores the influence of attitudes, motivational factors, and emotions on the image of a Holocaust tourism site and ultimately, the desire of the victims' descendants to visit it. The study, which was conducted with an online questionnaire distributed to a purposeful sample of 243 second-generation Holocaust survivors residing in...
Article
This study aimed to investigate the influence of push and pull factors and perceived barriers on seniors’ intention to relocate to senior living communities (SLC). The mediating role of perceived barriers on the proposed relationships were also examined. The data was collected from 363 seniors. Structural equation modeling analysis was conducted to...
Article
Workplace romance is not a new phenomenon; yet, not many studies have investigated this matter in organizational behavior research. Leisure and hospitality industry holds the highest rate of workplace romance (57%) among different industries. In this study, following the theory of love, we have defined workplace romance as a romantic relationship a...
Data
Outcomes of risk perceptions in tourism
Data
Outcomes of risk perceptions in tourism
Preprint
Full-text available
本文的目的是阐明可感知风险的概念,确定健康风险感知的主要前提和結果,并提出旅遊业健康风险感知的概念模型。
Preprint
Full-text available
El propósito de este artículo es clarificar el concepto de riesgos percibidos, identificar los principales antecedentes y resultados de las percepciones de riesgos para la salud, y proponer un modelo conceptual de las percepciones de riesgo para la salud en el turismo.
Data
The conceptual model of health risk perceptions in tourism advances a systematic and theoretically integrated overview of the main factors affecting tourists’ risk perceptions and behavioral intentions and suggests that future research ought to understand these factors and their effects on travel behavior in different settings.
Article
Purpose: The purpose of this paper is to clarify the concept of perceived risks, identify the main antecedents and outcomes of health risk perceptions, and propose a conceptual model of health risk perceptions in tourism. Design/methodology/approach: This paper provides a review of the literature on customer risk perceptions, along with their an...
Article
Full-text available
The purpose of this paper is to clarify the concept of perceived risks, identify the main antecedents and outcomes of health risk perceptions and propose a conceptual model of health risk perceptions in tourism. Design/methodology/approach This paper provides a review of the literature on customer risk perceptions, along with their antecedents and...
Article
There is extensive research regarding the alcohol consumption behaviors of employees and of college students, yet little work has considered crossover between these populations. This study examines work-related factors and college major (hospitality vs. non-hospitality) in explaining alcohol use at work among employed college students (N = 788). Re...
Article
In the last few decades, there have been numerous crises and disasters that negatively affected the hospitality industry. Different countries around the world experienced natural disasters, financial crises, violent attacks, and public health crises, all of which were studied in detail, except for public health crises. Thus, this study focuses on t...
Article
This study aims to develop and test a theoretical model that predicts individuals’ intention to engage in medical tourism. Structural equation modeling (SEM) was performed to test the study hypotheses by using data collected from 246 US residents. The study results indicated that perceived benefits were positively, and perceived barriers negatively...
Article
This article proposes a new definition of the concept of hospitality organizational culture. It identifies its components/dimensions and suggests a conceptual framework for determining the effect of practicing a hospitality organizational culture in nonhospitality industries such as health care and retail.
Article
Purpose Bitner’s (1992) concept of servicescape has received widespread academic attention, resulting in many conceptual and empirical studies. By scanning the servicescape literature and other relevant concepts, Pizam and Tasci (2019) provided experienscape, an expanded version of servicescape, to be measured from different stakeholders’ perspecti...
Article
Since Bitner's (1992) introduction of the servicescape concept, many conceptual and empirical studies have been conducted. Even though a relatively solid theoretical base has been established, the nature of the concept has not been updated with contemporary views on theories explaining behavior of consumers, employees and other stakeholders. Hence,...
Article
This paper proposes network analysis of qualitative consumer data as a practical method to identify the sensory capital, inclusive of both dominant and latent brand elements, of a well-known tourist destination in the United States, Orlando. Although the results show that the Orlando brand is primarily represented by Disney, network analysis also r...
Article
To date, little research has been conducted on the occupational prestige of hospitality occupations. To fill that gap, this study attempted to assess the perceived prestige of a select group of hospitality occupations among the general population in the US. Using social identity theory, several aspects of occupational prestige were compared between...
Article
Increasing concerns regarding the value of higher education in the United States have motivated several organizations to calculate the return on investment (ROI) for college education by employing diverse methodologies. This study evaluates these methodologies by using data from a survey of alumni of Rosen College of Hospitality Management at the U...
Article
Purpose This paper aims to review and discuss customer satisfaction and its application to the hospitality and tourism industries. This paper defines the concept and analyzes its importance to services in general and to hospitality/tourism services in particular. This paper is a revision and update of an article previously published by Pizam and E...
Article
Satisfaction derived from purchases can affect one's happiness and quality of life. Previous studies illustrated that this effect is not equal across purchase categories. Specifically, experiential purchases were found to bring more satisfaction and happiness to consumers than material purchases. However, these comparison studies treated a variety...
Article
Full-text available
Abstract Purpose – This study aims to analyze the progression of research in the domain of Hospitality Management since its inception in the early part of the twentieth century. Design/methodology/approach – A combination of qualitative analyses of the published literature in the past 80 years plus a quantitative survey of 613 manuscripts published...
Chapter
Full-text available
The tourism industry has witnessed a series of terrorist attacks in the last decade (Fox News, 2013; Faulkner; 2001, Giulianotti & Klauser, 2012; Grady & Blakley, 2010; Paraskevas, 2013; Paraskevas & Arendell, 2007; Pizam, 1999; Ritchie, 2004; Santana, 2004). The National Consortium for the Study of Terrorism and Responses to Terrorism (GTD, 2013)...
Article
This study aimed to reveal the occupational self-perceptions of rank-and-file employees in the Israeli hotel industry. Due to the exploratory nature of the study a qualitative research approach was adopted. The findings are based on 40 semistructured interviews with current and former Israeli hotel employees. The results revealed that almost all pa...
Article
Full-text available
Purpose The purpose of this paper is to report on how the University of Central Florida's (UCF's) Rosen College of Hospitality Management (RCHM) has established a long‐term and successful partnership with the hospitality and tourism industry in Central Florida. Design/methodology/approach A case study approach was followed and the findings and exa...
Article
Community participation (CP) is a vital component of sustainable tourism development and is advocated as a means to achieve both planning-oriented and community-oriented objectives. This chapter reviews critical issues in CP and its link with local residents’ quality-of-life while discussing pathways and pitfalls in the effective implementation of...
Article
This book offers a comprehensive understanding of the concept and scope of the tourism industry in general and of destination marketing and management in particular. Taking an integrated and comprehensive approach, it focuses on both the macro and micro aspects of destination marketing and management. The book consists of 27 chapters presented in s...
Book
Most tourism activities take place at a destination, and destination serves as a fundamental unit of analysis in any modelling of the tourism system. However, destination marketing and management is a complex subject that requires a comprehensive, holistic and systematic approach. From the demand side, travellers have a choice of available destinat...
Chapter
This book offers a comprehensive understanding of the concept and scope of the tourism industry in general and of destination marketing and management in particular. Taking an integrated and comprehensive approach, it focuses on both the macro and micro aspects of destination marketing and management. The book consists of 27 chapters presented in s...
Article
Full-text available
Purpose The purpose of this paper is to discuss the contribution of animal‐based attractions to ecological causes – particularly wildlife conservation and environmental education – while portraying the debate regarding the legitimacy and effectiveness of these sites. Design/methodology/approach An extensive literature review gives examples, demons...
Article
Full-text available
Given the putative cost of work-related depression, this article reports the results of a pilot study conducted among hotel employees in Central Florida. The study finds an initial indication of a small but noteworthy incidence of depression among workers in the hospitality industry. The article explores the antecedents and possible origins of depr...
Article
Full-text available
This study examines the distinct characteristics of the hospitality industry through use of personal interviews with general managers of leading hotels, and focus groups among hospitality management students. The managers commonly characterized the industry from an outward perspective focusing on industry features such as the relatively extensive a...

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Projects

Projects (5)
Project
To explore the positive and negative impacts of tourism development on residents' quality of life, health, and well-being.
Project
To explore the economic, social, environmental, and psychological impacts of tourism development at national, regional, and local tourist destinations worldwide.
Project
To conceptualize and analyze affective components of customer experience in tourism, hospitality, healthcare, and public service.