Abdul Kadir Othman

Universiti Teknologi MARA | UiTM · Faculty of Business and Management

This research aims to assess the influence of locus of control on the expression of entrepreneurial competency in a small business setting. Specifically, it predicts how this can generate positive outcomes in terms of business growth, quality of life, and sustainable entrepreneurial intention. Survey responses were collected from 102 small-sized fi...

This paper aims to develop a rigorous, systematic exploration of the literature investigating the nexus between sustainable consumption behavior and Islamic values and identify the types of respondents used in the previous studies. Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) is used to structure the research field. T...

In view of increasing competition and stricter lending criteria within the corporate banking space, the banking salesforce is expected to aggressively market services and solutions while being mindfully consistent with its risk management policies. Hence, absorbing cues from the market allows them to keep themselves abreast with current development...

Healthcare service quality has been extensively studied over the past few decades. However, the topic remains imperative as it is the main contributor to patients’ satisfaction. It is considered as the yardstick to examine the desired service level that should be delivered to patients. Due to its importance, research was initiated to examine the in...

The purpose of this study is to examine the Individual Development Plan (IDP) of university administrators especially those who are categorised under the professional and management scheme. The IDP explains the dimensions of Attitude, Skills and Knowledge required by the administrators in order to perform their responsibilities in executing the man...

Generational diversity plays an important role in many aspects of organizational functions including Human Resource Management (HRM). However, studies are limited to proving this role. Management understanding of the effects of generational diversity and HRM practices is very important because it can foster a positive work environment that can enco...

The aim of this study is to examine the relationship between leaders’ interpersonal communication skills and nurses’ innovative behaviour. Specifically, innovative behaviour is essential for nurses in today’s dynamic healthcare systems whereby, the interpersonal communication skill has become an increasingly important factor in enhancing innovative...

This paper develops a multi-disciplinary measure of the Halal brand personally construct by means of literature review. This study explains that Halal brand personality involves (i) purity, (ii) excitement, (iii) sophistication, (iv) safety and (iv) righteousness on brand awareness. The concept of Halal brand personality is vital for service provid...

Employee productivity has become the primary concern among many companies, irrespective of public or private companies. One of the determinants of productivity is mental illness (having negative thoughts or feelings most of the time) since employees had mental illness are having difficulties in working effectively. Mental illness is a common diseas...

University students are constantly influenced by multiple stressors from different aspects of their lives and society. Life and academic stress often generate difficulties and impact university students' psychological reactions. The present study aimed to examine the moderating effects of social support on the relationship between perceived compete...

Purpose-In general, this study aims to examine the relationship between organisational justice and the intention to stay of non-academic staff within the context of Malaysian Private Higher Learning Institutions (PHLIs). Design/methodology/approach-This study utilises descriptive research design and data for this study were gathered through survey...

Due to increasing awareness of Halal food products, customers are becoming more concerned about the food they purchase. Marketers often presume that they will purchase the food products if the Halal indicators are labeled. However, there is no clear standard on what determines the food to be Halal and will be chosen by the customers. Therefore, thi...

Studies have put considerable effort to examine the influence of person-environment fit on organizational citizenship behaviour (OCB). However, the findings indicate that the direct relationship is not always satisfactory. Therefore, this study decided to introduce work involvement as a moderator to clearly explained the influence of person-environ...

Service organizations rely heavily on humans to deliver the service. The only difference is the level of dependency on the human aspect for different types of service. Professional service depends mostly on humans to deliver the service but mass service is the least dependent on human element when delivering the service. Therefore, investigating th...

Objective – Malaysia is ranked sixth in the Asia Pacific region for obesity and diabetes and it is ranked the first among the Southeast Asian countries. Obesity and diabetes can cause serious non-communicable diseases such as heart disease and hypertension. Buying habit and eating habit are strongly correlated and these habits are very much influen...

Purpose Considering that little is known on market orientation at the individual level, this study investigates the effects of individual market orientation on proactive service behavior, and subsequently, sales performance among business-to-business salespeople. Based on social cognitive theory and competing values framework, this paper also exami...

Purpose Based on the E-Service Quality (E-SQ) model, this study investigates the effects of self-service technology (SST) quality attributes, specifically automated teller machines (ATMs), on customer satisfaction. The interaction effects of technological optimism on the abovementioned link are also examined. SST usage is conceptualized as a multid...

Purpose The purpose of this paper is to examine whether individual market orientation facilitates the development of learning orientation before influencing business-to-business (B2B) salespeople’s performance within the banking industry. Design/methodology/approach Data were gathered from 539 B2B salespeople from 18 licenced local and foreign fin...

Purpose: This purpose of the paper is to examine whether individual market orientation facilitates the development of learning orientation, before influencing B2B salespeople’s performance within the banking industry. Design/methodology/approach: Data were gathered from 539 B2B salespeople from 18 licensed local and foreign financial institutions...

There has been much debate on the Malaysian education system that range from unemployment to lack of soft skills. None of the local universities are ranked within the top 50 Asian University by Times Higher Education. The country also achieves below global average scores in baseline assessment among its 15-year old students in mathematics and scien...

This comparative study was conducted to identify the effects of employee mindset on employee innovativeness among civil servants in two ministries and one government agency in Malaysia, enabling a deeper understanding on the contributing factors of employee innovativeness in civil service in Malaysia. The findings revealed that there were significa...

Job satisfaction is the most common topic of research, but it is still relevant as most problems in the workplace are related to employees’ job satisfaction. The same problem is also prevalent those working in higher educational institutions. Due to this concern, the present study was conducted among 163 academics in private colleges in Kuantan, Pa...

Purpose The growing competition in Malaysia’s modest fashion industry has proven to be the main challenge for the business to stay relevant in the market. Based on this reason, it is vital for marketers to create a differentiation in their brands to attract more customers. One of the ways to create this differentiation is by establishing brand pers...

The issue of employability has become a major concern of the government as some graduates are unable to secure employment although they have been in the job market for quite some time. Although graduates have been equipped with varying competencies, they are still struggling to get placement in the organization of choice. Therefore, this study is i...

The rapid development in social commerce creates a new opportunity for businesses. With the use of social technologies they are able to create an environment that is on a socially interactive platform. These social bonds can drive online social support in e-commerce, the result is shown by trusts created and increased intention to use social commer...

In today's world, businesses are gradually realizing the importance of employees' needs and treating them as a 'family' in ensuring a happy and productive workforce. Undoubtfully, a happy employee will eventually create a happy customer. Furthermore, there is this ongoing interest over individualized form of market orientation. Individual market or...

This study investigates the role of organizational commitment as a mediator between the Islamic work environment and the employee's job satisfaction and performance. The study was conducted through the review of previous literature on the variables. It was discovered that previous studies did not include Islamic values as part of their workplace en...

Due to today's phenomenon of global international business expansion, practitioners and scholars in the field of international human resource management tend to investigate the issue of expatriates' job performance from the host country's point of view. One such issue is the impact of host country nationals' (HCNs') attitudes and behaviors toward e...

Pilot study was conducted before conducting the actual study to identify practical problems in the process of conducting the actual study. Within the scope of this study, it is well noted that there were several studies being conducted to determine which Human Resource Management (HRM) practices that are significantly affecting the academic staff j...

Effective approaches to motivate employees can be seen as the essential supplemental nutrition for enhancing employees' performance in any service business. Due to this notion, this study seeks to investigate the approaches that can influence the motivation level of call centre employees in outsourcing company in Malaysia. Malaysia has become as on...

Sustainability Sustainability exists from the day it was originated by the Brundtland commission in the year of 1987. The term sustainability has been vaguely defined and it creates different interpretations. In line with today's economic situation, organizations increasingly perceive sustainability as an opportunity for them to gain competitive ad...

As proven before, previous studies indicate that family-spouse adjustment can be an influential factor in expatriates' job performance during their international assignments in host countries. Expatriates who were married often brought along their spouse and family members to the host country for several years. Expatriates become the main source fo...

Creating a happy environment among the employees of organizations is important including those working with the higher educational institutions. However, developing the right model and instrument to measure happiness is critical as they must be relevant to the context and setting of the study. Reviewing the existing work on the happiness index in h...

Measuring the Happiness Index has become a crucial part of higher learning institutions’ strategic planning and policy making in paving the future. Therefore, developing and measuring the happiness instrument however is critical as it must be relevant to the context of the study in its own setting. Based on previous study, Seligman’s PERMA model wa...

Happiness among employees at a workplace is highly regarded by the organizational top management as one of the fundamental sources of positive organizational outcomes. However, rather than as the major source of business success, happiness at work has always been seen as a small potential contributor towards positive organizational outcomes. Nowada...

Employee happiness or well-being is crucial in any organization as happy employees are said to be more committed in their work. In measuring happiness, one of the important aspects that should be considered is the level of employee engagement. A two-phase study was conducted to identify dimensions of employee engagement involving a focus group and...

In the modern work environment described with towering expectations and soaring competition, employees are expected to perform at their best capabilities. These extremely high expectations especially in a banking sector can lead to the emergence of stress among employees. At the end of the day, stressful employees might end up with low performance....

This book contains the refereed proceedings of the 2nd Advances in Business Research International Conference (ABRIC2016). Chapters in the book address the theme of Advancing Knowledge, Connecting the World, reflecting on the emerging issues in various business management fields and the interconnections of multiple disciplines for creating knowledg...

Malaysia is ranked sixth in the Asia Pacific region and top country within Southeast Asia for both obesity and diebetes. Both obesity and diabetes could potentially lead to serious non-communicate disease such as heart disease and hypertension. Word of mouth (WOM) as an interpersonal source of information, connects consumers, and pulls them away fr...

Despite the challenging of the international business environment in nowadays situation, international assignments remain a crucial aspect as a global strategy of multinational corporations (MNCs). MNCs tend to expand their international business to host countries by implementing expatriation practices. As the expatriation emerging, the issue of ex...

People with mental disorders often experience poor quality of care and human rights violations. They face significant stigma and discrimination in the most fundamental aspects of their life, such as being loved, cared for and able to earn a living, as well as in many aspects of their daily life, including their right to decide, to pursue an educati...

Many researchers have tried to find the answer to this question—what triggers employees’ intention to stay. Some argued that it is related to individual factors and others said it is related to the organisation. Thus, this study will shed some lights in understanding the issues discussed. Findings from literature suggest that pay, promotions, super...

Flowchart of subject selection in Hospital Kuala Lumpur.

Introduction Schizophrenia (SCZ) is a highly debilitating disease despite its low prevalence. The economic burden associated with SCZ is substantial and mainly attributed to productivity loss. To improve the understanding of economic burden of SCZ in the low- and middle-income country regions, we aimed to determine the economic burden of SCZ in Mal...

Customer loyalty has been the goal of service providers including telecommunication companies. They need to make sure that they can retain their customers as long as possible. Service recovery is one of the aspects that should be focused on as telecommunication services tend to receive a lot of complaints from the users. The ability of service prov...

The demand for Halal products is increasing tremendously not only from Muslim countries but also non-Muslim countries. The component of Halal industry can be classified into three areas, namely services, food and non-food. Halal logistics is categorized into the service component. Halal logistics covers warehousing, transportation and terminal oper...

This paper provides a discussion on social commerce and describes the development of an instrument to measure social commerce success. Based on the literature and findings of an exploratory study, a measurement was designed and validated. Five constructs were posited to be interrelated, which are process quality, communication quality, security and...

Interest on customer knowledge management has been escalating over the past decade with various frameworks and models were suggested to improve organizational profit and performance. Nevertheless, the more fundamental and micro aspect of individual employee-customer interaction is often neglected. This paper proposes that customer knowledge should...

The field of personality or individual psychology has attracted a lot of researchers around the world to devote their efforts in conceptualizing, assessing, and establishing the nomological nets of various personality models and theories. However, some models and theories of personality are limited in their utilization. For example, there are a lot...

Customer satisfaction is the ultimate aim to food and beverage F&B industry as it ascertains that satisfied customers will stay loyal and reduce the amount of complaints towards their brand of choice. The main purpose of the research is to understand the influencing factors on customer satisfaction towards American brand in F&B industry in Malaysia...

Siew Li Teoh,1 Huey Yi Chong,1 Salina Abdul Aziz,2 Norliza Chemi,2 Abdul Razak Othman,2 Nurzuriana Md Zaki,2 Possatorn Vanichkulpitak,3 Nathorn Chaiyakunapruk1,4–6 1School of Pharmacy, Monash University Malaysia, Selangor, 2Department of Psychiatry and Mental Health, Hospital Kuala Lumpur, Kuala Lumpur, Malaysia; 3Faculty of Pharmacy, Silpakorn Uni...

Social commerce poses promising opportunities for businesses. With a very minimum cost of marketing, sales orientation, and commercial applications of Web 2.0, social commerce has become a new trend in business. However, with the Internet growth, robustness of mobile technology, low barrier to entry and thousands of product choices, social commerce...

Banking is one of the main sections of the service sector where knowledge and human capital are considered the vital strategic asset, apart from loans and infrastructure. Nevertheless, recent development such as the liberalisation of the service sector and the tightening of capital requirements has spurred competitive pressures, particularly in the...

In a highly demanding working environment, the problem of work-related musculoskeletal disorders (WRMDs) is getting more serious as compared to previous days. This phenomenon brings significant negative effect on the productivity of the employees. Therefore, the present study was conducted to investigate the factors that contribute to the prevalenc...

Previous studies suggested that there are many contributing factors that influence workers' job satisfaction level in an organization. However, what influences their decision to remain in an organization has always been a complex and inconclusive research topic. Therefore, the need to analyze the factors affecting the employee's intention to stay e...