Abdul Kadir Othman

MARA University of Technology | UiTM · Faculty of Business and Management

The COVID-19 pandemic has proliferated courier service companies due to increasing customer demand. Customers prefer some courier service companies over others because of certain factors, including timeliness, order discrepancy, personal contact quality, order condition, and operational information sharing. The study investigates the factors contri...

Tourism is an important sector that contributes to the countries’ economies. Tourism has a direct relationship with other industries such as hotels, transportation, and retail as tourists who come to the country will spend their money on these categories. During the COVID-19 pandemic, the tourism industry was badly affected and so did the other rel...

This study examines how values and communication in the workplace differ across different generations, with data analyzed from 223 participants using one-way analysis of variance (ANOVA). The research reveals notable differences in individual and organizational values between different generations and evaluates how effectively values are communicat...

Different generations of employees have different characteristics and values that make them unique. Currently, there are four generations of employees at the workplace: Baby Boomers, Generation X, Millennials, and Generation Z. Millennials and Generation Z employees are said to be less loyal. The question is whether the incompatibility of their val...

The dynamics and volatility of market conditions require entrepreneurs to exercise their utmost perseverance and fortitude to progress forward. Despite the emerging evidence that associates their motivation with business continuity, little is known about whether quality of life and resilience bear any mediating effects on this connection. Guided by...

Health problems have increased because of modern lives, especially in young people because of poor nutrition and improper eating habits. Inspired by Islamic teachings, especially the Quran and the Sunnah of the Prophet Muhammad (PBUH), this study attempts to investigate the factors impacting Sunnah-based product consumption among Muslim college stu...

This paper investigates the dynamics affecting employees' intentions to leave their jobs in multinational corporations (MNCs) in Malaysia, focusing on the influencing factors of Islamic human resource management (IHRM). The increasing trends of employee turnover intention have significant implications for businesses, as they can impact strategic ob...

The main purpose of this research is to analyse the effectiveness of the Kuala Lumpur-Singapore high-speed rail (HSR) implementation, particularly during the post-pandemic situation. To achieve that, this research will first determine the passenger movement trend from Kuala Lumpur (KL) to Singapore from all modes of transportation. This paper also...

Due to the nature of the demanding working circumstances, most academicians at higher education institutions have therefore been vulnerable to experiencing mental health issues. This present study aims to investigate the prominent factors that influence academics' mental health in higher education through systematic reviews. In detail, this study i...

Life is short-lived and within the short time we live, we always try to do things that we believe would make us happy. Thus, happiness in life is the goal that human beings try to achieve during their lifetime. Nevertheless, many people fail to achieve that goal of "being happy". This could be due to misunderstanding what "happiness in life" or lif...

Sustainability has existed since the day it was originated by the Brundtland Commission in the year of 1987. The term sustainability has been vaguely defined and it creates different interpretations. In line with today’s economic situation, organizations increasingly perceive sustainability as an opportunity for them to gain a competitive advantage...

This study examines the relationship between sleep disorders and productivity, specifically absenteeism and presenteeism, among nurses in Malaysia. The research objective is to assess the impact of sleep disorders on nurses' productivity by analyzing their absenteeism and presenteeism levels. This present study is correlational in design since it i...

Online buying has become a norm in Malaysia after the COVID-19 pandemic. It is one of the measures to cope with the rapid spread of the virus. Royal Malaysian Police (RMP) staff is not left behind in following the current trend. The present study is intended to determine the factors that influence them to engage in online buying although they are v...

Malaysia was badly hit by the COVID-19 pandemic starting in February 2020 and the first Movement Control Order (MCO) was announced a month later. Since then, almost all social and economic sectors have been affected including the education sector. The problem emerged when not all students could afford to buy the equipment and subscription to the In...

Obsessive compulsive disorder (OCD) is a serious problem among children and adolescents. It will affect the sufferers’ social, emotional and academic functioning. In the long term, the problem will affect the individual, the family, the mental health system, and the society as the sufferers cannot play a significant role to contribute to the societ...

The COVID-19 pandemic has brought a significant change in the way we perceive things around us, live our lives, and expect the future to be. Although we have gone through the worst event of our lives, some of us are still having difficulties continuing our daily routines. Working closely with vaccine recipients exposed them to excessive danger sinc...

The impact of COVID-19 pandemic on people’s mental health is extremely concerning. However, there are research findings showing that religiosity is associated with better mental health. Therefore, this study is aimed to gain more understanding on the effects of religiosity as the coping style on the relationship between stressors and mental health...

This research aims to assess the influence of locus of control on the expression of entrepreneurial competency in a small business setting. Specifically, it predicts how this can generate positive outcomes in terms of business growth, quality of life, and sustainable entrepreneurial intention. Survey responses were collected from 102 small-sized fi...

This paper aims to develop a rigorous, systematic exploration of the literature investigating the nexus between sustainable consumption behavior and Islamic values and identify the types of respondents used in the previous studies. Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) is used to structure the research field. T...

In view of increasing competition and stricter lending criteria within the corporate banking space, the banking salesforce is expected to aggressively market services and solutions while being mindfully consistent with its risk management policies. Hence, absorbing cues from the market allows them to keep themselves abreast with current development...

Healthcare service quality has been extensively studied over the past few decades. However, the topic remains imperative as it is the main contributor to patients’ satisfaction. It is considered as the yardstick to examine the desired service level that should be delivered to patients. Due to its importance, research was initiated to examine the in...

The purpose of this study is to examine the Individual Development Plan (IDP) of university administrators especially those who are categorised under the professional and management scheme. The IDP explains the dimensions of Attitude, Skills and Knowledge required by the administrators in order to perform their responsibilities in executing the man...

Generational diversity plays an important role in many aspects of organizational functions including Human Resource Management (HRM). However, studies are limited to proving this role. Management understanding of the effects of generational diversity and HRM practices is very important because it can foster a positive work environment that can enco...

The aim of this study is to examine the relationship between leaders’ interpersonal communication skills and nurses’ innovative behaviour. Specifically, innovative behaviour is essential for nurses in today’s dynamic healthcare systems whereby, the interpersonal communication skill has become an increasingly important factor in enhancing innovative...

This paper develops a multi-disciplinary measure of the Halal brand personally construct by means of literature review. This study explains that Halal brand personality involves (i) purity, (ii) excitement, (iii) sophistication, (iv) safety and (iv) righteousness on brand awareness. The concept of Halal brand personality is vital for service provid...

Employee productivity has become the primary concern among many companies, irrespective of public or private companies. One of the determinants of productivity is mental illness (having negative thoughts or feelings most of the time) since employees had mental illness are having difficulties in working effectively. Mental illness is a common diseas...

University students are constantly influenced by multiple stressors from different aspects of their lives and society. Life and academic stress often generate difficulties and impact university students' psychological reactions. The present study aimed to examine the moderating effects of social support on the relationship between perceived compete...

Purpose-In general, this study aims to examine the relationship between organisational justice and the intention to stay of non-academic staff within the context of Malaysian Private Higher Learning Institutions (PHLIs). Design/methodology/approach-This study utilises descriptive research design and data for this study were gathered through survey...

Due to increasing awareness of Halal food products, customers are becoming more concerned about the food they purchase. Marketers often presume that they will purchase the food products if the Halal indicators are labeled. However, there is no clear standard on what determines the food to be Halal and will be chosen by the customers. Therefore, thi...

Studies have put considerable effort to examine the influence of person-environment fit on organizational citizenship behaviour (OCB). However, the findings indicate that the direct relationship is not always satisfactory. Therefore, this study decided to introduce work involvement as a moderator to clearly explained the influence of person-environ...

Service organizations rely heavily on humans to deliver the service. The only difference is the level of dependency on the human aspect for different types of service. Professional service depends mostly on humans to deliver the service but mass service is the least dependent on human element when delivering the service. Therefore, investigating th...

Objective – Malaysia is ranked sixth in the Asia Pacific region for obesity and diabetes and it is ranked the first among the Southeast Asian countries. Obesity and diabetes can cause serious non-communicable diseases such as heart disease and hypertension. Buying habit and eating habit are strongly correlated and these habits are very much influen...

Purpose Considering that little is known on market orientation at the individual level, this study investigates the effects of individual market orientation on proactive service behavior, and subsequently, sales performance among business-to-business salespeople. Based on social cognitive theory and competing values framework, this paper also exami...

Purpose Based on the E-Service Quality (E-SQ) model, this study investigates the effects of self-service technology (SST) quality attributes, specifically automated teller machines (ATMs), on customer satisfaction. The interaction effects of technological optimism on the abovementioned link are also examined. SST usage is conceptualized as a multid...

Purpose The purpose of this paper is to examine whether individual market orientation facilitates the development of learning orientation before influencing business-to-business (B2B) salespeople’s performance within the banking industry. Design/methodology/approach Data were gathered from 539 B2B salespeople from 18 licenced local and foreign fin...

Purpose: This purpose of the paper is to examine whether individual market orientation facilitates the development of learning orientation, before influencing B2B salespeople’s performance within the banking industry. Design/methodology/approach: Data were gathered from 539 B2B salespeople from 18 licensed local and foreign financial institutions...

There has been much debate on the Malaysian education system that range from unemployment to lack of soft skills. None of the local universities are ranked within the top 50 Asian University by Times Higher Education. The country also achieves below global average scores in baseline assessment among its 15-year old students in mathematics and scien...

This comparative study was conducted to identify the effects of employee mindset on employee innovativeness among civil servants in two ministries and one government agency in Malaysia, enabling a deeper understanding on the contributing factors of employee innovativeness in civil service in Malaysia. The findings revealed that there were significa...

Job satisfaction is the most common topic of research, but it is still relevant as most problems in the workplace are related to employees’ job satisfaction. The same problem is also prevalent those working in higher educational institutions. Due to this concern, the present study was conducted among 163 academics in private colleges in Kuantan, Pa...

Purpose The growing competition in Malaysia’s modest fashion industry has proven to be the main challenge for the business to stay relevant in the market. Based on this reason, it is vital for marketers to create a differentiation in their brands to attract more customers. One of the ways to create this differentiation is by establishing brand pers...

The issue of employability has become a major concern of the government as some graduates are unable to secure employment although they have been in the job market for quite some time. Although graduates have been equipped with varying competencies, they are still struggling to get placement in the organization of choice. Therefore, this study is i...

The rapid development in social commerce creates a new opportunity for businesses. With the use of social technologies they are able to create an environment that is on a socially interactive platform. These social bonds can drive online social support in e-commerce, the result is shown by trusts created and increased intention to use social commer...

In today's world, businesses are gradually realizing the importance of employees' needs and treating them as a 'family' in ensuring a happy and productive workforce. Undoubtfully, a happy employee will eventually create a happy customer. Furthermore, there is this ongoing interest over individualized form of market orientation. Individual market or...

This study investigates the role of organizational commitment as a mediator between the Islamic work environment and the employee's job satisfaction and performance. The study was conducted through the review of previous literature on the variables. It was discovered that previous studies did not include Islamic values as part of their workplace en...

Due to today's phenomenon of global international business expansion, practitioners and scholars in the field of international human resource management tend to investigate the issue of expatriates' job performance from the host country's point of view. One such issue is the impact of host country nationals' (HCNs') attitudes and behaviors toward e...

Pilot study was conducted before conducting the actual study to identify practical problems in the process of conducting the actual study. Within the scope of this study, it is well noted that there were several studies being conducted to determine which Human Resource Management (HRM) practices that are significantly affecting the academic staff j...

Effective approaches to motivate employees can be seen as the essential supplemental nutrition for enhancing employees' performance in any service business. Due to this notion, this study seeks to investigate the approaches that can influence the motivation level of call centre employees in outsourcing company in Malaysia. Malaysia has become as on...

Sustainability Sustainability exists from the day it was originated by the Brundtland commission in the year of 1987. The term sustainability has been vaguely defined and it creates different interpretations. In line with today's economic situation, organizations increasingly perceive sustainability as an opportunity for them to gain competitive ad...

As proven before, previous studies indicate that family-spouse adjustment can be an influential factor in expatriates' job performance during their international assignments in host countries. Expatriates who were married often brought along their spouse and family members to the host country for several years. Expatriates become the main source fo...

Creating a happy environment among the employees of organizations is important including those working with the higher educational institutions. However, developing the right model and instrument to measure happiness is critical as they must be relevant to the context and setting of the study. Reviewing the existing work on the happiness index in h...

Measuring the Happiness Index has become a crucial part of higher learning institutions’ strategic planning and policy making in paving the future. Therefore, developing and measuring the happiness instrument however is critical as it must be relevant to the context of the study in its own setting. Based on previous study, Seligman’s PERMA model wa...

Happiness among employees at a workplace is highly regarded by the organizational top management as one of the fundamental sources of positive organizational outcomes. However, rather than as the major source of business success, happiness at work has always been seen as a small potential contributor towards positive organizational outcomes. Nowada...