Abdul Hafaz Ngah

• PHD in Technology Management (Halal Supply Chain)
• Professor (Associate) at University of Malaysia, Terengganu

Purpose-Based on the job demand and resource (JD-R) model, this study identifies the factors influencing fatigue among seafarers in Malaysia. Design/methodology/approach-A total of 250 responses were gathered via an online survey applying a purposive sampling method. The derived data were analysed using partial least squares-structural equation mod...

Purpose This study aims to evaluate an artificial intelligence (AI) capability scale using resource-based theory and tests its impact on dynamic capabilities and organizational creativity to influence the performance of public organizations. Design/methodology/approach The study used qualitative and quantitative methods to develop and validate an...

The transformation of the conventional approach towards digitalization via the Fourth Industrial Revolution (IR4.0) requires a significant understanding of the factors influencing the implementation of IR4.0, and their impact on seaport competitiveness, which currently remains vague and unclear. By utilizing a Technology, Organizational, and Enviro...

This study focuses on addressing challenges faced by Jordanian Information and Communication Technology (ICT) organizations, aiming to explore solutions for sector sustainability amid troubling economic conditions. Specifically, it investigates the impacts of Corporate Entrepreneurship (CE) and Top Management Team Gender Diversity (TMTGD) on the pe...

Purpose This paper aims to investigate the motivating factors for Malaysian governmental agencies (MGAs) to embrace chatbot technology. Design/methodology/approach Based on the technology-organisation-environment (TOE) framework, using purposive and snowball sampling techniques, 262 online data from the MGA top management were gathered. Smart PLS4...

In education sector, Bring Your Own Device (BYOD) Security Policy (BYOD-SP) was established as earlier in 2015 in foreign universities with the purpose to safeguard campus’s network, system and confidential data and information. BYOD-SP is one of the strategic planning launched, aims to achieve maximum security for personally owned device through B...

Purpose Manufacturing capability is a crucial component of every nation’s economy and pharmaceuticals are frequently a significant part of the manufacturing sector. Pharmaceutical supply chains are essential to health-care systems, contributing to living quality and shorter hospital stays. This study aims to examine the role of multiple integration...

Purpose Drones will become part of daily lives similar to smartphones becoming a staple of modern living. Nonetheless, only several past studies investigated the intention to utilise drones for parcel delivery however, the intention to use drones among online shoppers was not fully explored. The study attempts to investigate the factors influencing...

Purpose The use of e-health applications has remained popular during pandemic for medical treatments. Nevertheless, adoption of e-health applications among individuals is considerably low in post-COVID-19 world. To address this issue, the current research integrates three renowned theories, namely unified theory of acceptance and use of technology...

Purpose Recent disruptions have sparked concern about building a resilient and sustainable manufacturing supply chain. While artificial intelligence (AI) strengthens resilience, research is needed to understand how cloud adoption can foster integration, collaboration, adaptation and sustainable manufacturing. Therefore, this study aimed to unleash...

Artificial intelligence represents the cutting-edge frontier in influencer marketing, offering a novel approach to leveraging social media data. This study aims to provide a comprehensive analysis of the recent state and future directions of artificial intelligence-infused influencer marketing through bibliometric analysis. For substantial bibliome...

Purpose The purpose of this paper is to extend the Push-Pull-Mooring (PPM) theory to identify the factors influencing Muslim customers’ switching intention to halal-certified cosmetics. Design/methodology/approach A snowballing sampling method was used to distribute an online questionnaire via social media platforms. Of 403 questionnaires, only 36...

Virtual influencers, or computer-generated characters designed to engage with audiences on social media, have emerged as a new frontier in digital marketing. This study conducts a comprehensive bibliometric analysis of the research on virtual influencers in marketing, using data from the Scopus database. The analysis covers 222 documents published...

Since the pandemic, a greater flexibility to work and study from home led to increased opportunities for online gaming. This resulted in the resilience of the online game industry in times of weakened individual purchasing power caused by the economic downturn. Following a new trend in customer behaviour to invest in better game play experience and...

Purpose Due to the environmental concerns in our society, governments are moving towards green purchasing. However, public sector organizations have substantial internal problems. By using a theory of natural resource-based view, this study aimed to analyse the influence of leadership styles and innovation capabilities on green purchasing in the pu...

Purpose-The current study investigates the factors influencing graduates' perceived employability by utilizing the stimulus-organism-response theory, in the post pandemic era. Design/methodology/approach-A quantitative approach was employed to examine the hypotheses of the research framework through partial least squares structural equation modelli...

Purpose This study aims to examine the role of big data analytics (BDA) powered by artificial intelligence (AI) in improving sustainable performance (SP) through green supply chain collaboration (GSCC), sustainable manufacturing (SM) and environmental process integration (EPI). Design/methodology/approach Data was collected from 249 supply chain p...

Management is an art of getting things done through and with the people in formally organized groups. It is an art of creating an environment in which people can perform and individuals and can co-operate towards attainment of group goals. Management Study HQ describes Management as a set of principles relating to the functions of planning, directi...

The transport and logistics sector is described as non-traditional for women because the industry mostly employs men and the tasks undertaken are viewed as masculine. Therefore, the difficulties that women face when working in the transport and logistics sector are recognized as different from women working in traditional areas. Women continue to b...

Purpose Supply chain (SC) management is more challenging than ever. Significantly, the pandemic has provoked global and economic destruction that appeared in the manufacturing industry as a “black swan.” Therefore, the purpose of this study was to examine the role of information processing and digital supply chain in supply chain resilience through...

Purpose This study aims to use a survey to examine the factors encouraging Malaysian government agencies (MGAs) to adopt chatbots, which are a new artificial intelligence technology. Design/methodology/approach The minimum sample size was 98 according to the complexity model, and the respondents were top MGA management personnel. The questionnaire...

Marketing through social media influencers has emerged as a powerful strategy for brands to connect with their target audiences, by leveraging the credibility and reach of influential individuals. Recently, one of the new AI-tools has revolutionized human-computer interactions by offering personalized and engaging conversational experiences. By com...

As foodborne diseases are current major health issues worldwide, food safety is a global health target. The present work has used social cognitive theory as theoretical support for examining the social and cognitive factors [outcome expectations (OE), self-regulation (SR), environmental determinants (ED), and self-efficacy (SE)] of Jordanian restau...

Purpose Green practices are essential for sustainability. However, it is challenging due to the socioeconomic and environmental concerns. Similarly, after the induced SDG-12 and SDG-13 by United Nations, the pressure groups forced manufacturers to consider sustainability. Therefore, this research aims to examine the sustainability through multiface...

The current study was primarily intended to assess the Health Belief Model on Food Safety Behaviour with the moderating role of willingness to comply in the context of Jordanian restaurants. HBM comprises numerous factors including perceived benefits (PBN), perceived susceptibility (PSU), perceived severity (PSV), cues to action (CA), perceived bar...

The current study aims to determine the factors influencing the intention to employ digital libraries among postgraduate students in Jordanian universities. The data were gathered through questionnaires in the format of Google Forms. The questionnaires were distributed to postgraduate students enrolled in Jordanian universities with digital librari...

Female students have always had a hardworking and valiant character, with high self-confidence and a powerful spirit in the university culture. The fact that there is a global gender bias in the workforce in various industries, including maritime industries cannot be denied. However, the increase in the number of female students attending maritime...

Purpose The objective of this study is to examine Chinese consumers' behavioural intentions to reduce restaurant food wastage (i.e. intentions to order moderate meal size, and to pack leftovers) in a group context from both psychological and cultural perspectives. Design/methodology/approach This paper used an online self-administered survey for d...

Despite the importance of the cold supply chain in preventing food waste worldwide, there are only a limited number of cold chain providers in Malaysia. This study investigates the factors influencing the intention to provide cold warehousing service logistics providers in Malaysia. Employing a purposive sampling method, data were gathered via an o...

There is limited research on the factors that influence people's continued use of mobile payments in developing countries, and it is likely that these factors vary from country to country. This study aims to explore how the factors affecting the continued use of mobile payments differ between Jordan and India, using the Unified Theory of Acceptance...

span lang="EN-US">Queues occur as a consequence of the limited-service facilities. Queuing systems can occur in various places and times, one of which is checking in aircraft at Soekarno-Hatta International Airport Cengkareng. Comparative analysis of the time efficiency of the queuing system needs to be done to help make decisions on the implementa...

In the era disruptive technology the emergence of artificial intelligence has fundamentally improved banking operations. The execution of artificial intelligence is no longer discretionary for financial institutions and now it is considered an essential tool to meet customer expectations. Although artificial intelligence enabled digital banking is...

Purpose Over the last few decades, electronic banking has been used widely to manage financial transactions worldwide. More recently electronic wallet (e-wallet) banking has been identified as an innovative mode of e-payment and enhances e-banking customer experience. Although e-wallet banking service is more secure, fast, convenient and cost effec...

Limited studies were conducted to investigate the organization’s intention to provide cold chain services. Adopting the Technology, Organization and Environmental framework the study will unearth factors toward cold transport adoption intention among logistics providers in Malaysia. The data were collected via respondents’ self-administration recru...

Call for Chapters for Edited Book titled "Leveraging ChatGPT and Artificial Intelligence For Effective Customer Engagement"

This study aims to investigate the structural effects of electronic word of mouth valence on consumers’ online purchase intention in smartphone brands concerning consumer-generated content of the communication. It also studied the mediating effect of initial brand trust between the associations of corresponding factors. The data was collected from...

This research aims to investigate user behaviour to adopt QR mobile payment system. The research framework comprises factors such as usefulness, ease of use, subjective norm, convenience, transaction speed and innovativeness and assess user attitude to adopt QR mobile payment system. Results of the structural equation modelling approach revealed si...

Purpose The issue is which third-party logistics to engage, and escalating customer complaints about service quality of third-party logistics (3PL) enhances the tendency of online retailers to switch to another 3PL. The current study seeks to investigate the factors influencing the satisfaction and switching intention of 3PL services among online s...

Purpose Halal logistics play a crucial role in maintaining a product’s “halal integrity” from farm to fork. These logistics operations are exposed to risks during transportation, storage and handling, that negatively affect the halal supply chain’s operational efficiency and integrity. Therefore, the main purpose of this research is to propose a ri...

The logistics sector is considered non-traditional for women as the industry employs mostly men as the required tasks are considered masculine. Logistics operation runs 24/7, which leads to long working hours and overlaps with women’s household responsibilities. The situation is linked to turnover intention among women in this industry. Numerous st...

The implementation of the Industry Revolution (IR) 4.0 has become one of the topical issues but limited studies have been carried out in maritime transportation industry. While many previous studies have addressed the success factor in various industry, this paper in the first attempt, provide the new body of knowledge by looking on sustainable asp...

This research examines the effect of visual social media marketing on customer purchase intention in Jordanian real estate companies while considering the mediating role of electronic word of mouth. Jordanian real estate companies are currently dealing with difficult marketing conditions and an environment that is becoming more competitive. A thoro...

The modern real estate industry, including real estate market in Jordan, is highly competitive and challenging. This descriptive study aims to examine the effect of visual social media marketing (VSMM) on customer purchase intentions of Jordanian real estate companies. The paper used electronic word-of-mouth (e-WOM) as a mediator and reliability as...

The food industry substantially contributes to global economic and social development despite severalcomplications such as food safety and security, traceability, food quality, etc. These challenges could beresolved through the recent developments in smart technologies including Internet-of-Things (IoT). IoT isunique technology that have the potent...

This work is copyrighted by Università del Salento, and is licensed under a Creative Commons Attribuzione-Non commerciale-Non opere derivate 3.0 Italia License. For more information see: http://creativecommons.org/licenses/by-nc-nd/3.0/it/ Muslims normally choose Halal-certified restaurants, as they are obligated to eat Halal (permissible to consum...

Higher education institutions have been forced to close campuses and shift towards online learning to prevent the spread of the coronavirus disease (COVID-19). Although the curriculum requires laboratory sessions, fisheries and aquaculture students from a public university in Malaysia shifted their training online, a completely different and unexpe...

The emergence of the Covid-19 pandemic and restrictions on international mobility have negatively impacted the tourism market. Tourism players, particularly the hotel industry, have turned to big data analytics to mitigate uncertainties and offer better products and services. Nonetheless, the central question for researchers and practitioners is ho...

Introduction Gastronomy tourism has become a phenomenal trend of the global tourism industry in the 21st century. As the tourism industry and its related foodservice businesses flourish, street food has received increasing popularity with its combination of local delights and the cultural value of the destination. This study examined the psychology...

Manuscript type: Research paper Research aims: This study explores the role of religiosity in external whistleblowing intention by extending the attitude-behavioural-context (ABC) theory to the whistleblowing context in Malaysia. A Muslim has the responsibility to report any wrongdoing in their organisation to protect public interest, as part of am...

This study examined transformational leadership and succession planning in Malaysian higher education. The study investigated how transformational leadership influences university staff career development and leadership preparation. Data were obtained from 300 university administrators and academics. The analysis was done using Smart PLS. The data...

Purpose The purpose of the study is to identify factors influencing the continuance of use of non-halal certified cosmetics among Muslim university students in Malaysia. Design/methodology/approach The research framework was developed based on the stimulus–organism–response model. Self-administered questionnaires were distributed using a purposive...

The revolution in maritime trade has caused some changes in maritime subdivisions which create an unavoidable bonding or relationship between seaports and dry ports. The seaport will facilitate and support the dry port activities, while the dry port provides a competitive advantage to the seaport. Owing to the continuous turbulence in the maritime...

Due to economic and geographical causes, the reformation of rail freight transport is now in progress in a number of countries. Railroads are ideal for moving huge quantities of non-bulk, specialised, and bulk cargo. Malaysia's rail network has developed in comparison to other modes. However, its administration and contributions are little research...

Research on e-wallet behaviour has captured the interest of scholars in recent years as a result of the rapid changes in spending patterns. This study aims to investigate e-wallet users’ continuance usage intention by incorporating SOR theory. This study illustrates the mediating role of satisfaction and attachment in the relationship between self-...

Automated parcel locker is a self-service technology to facilitate parcel collection and has been introduced in Malaysia in 2016. Although automated parcel lockers have advantages over home delivery, customers still prefer the traditional method. Subsequently, this study aims to explore the role of time constraint, supplier image, and openness to c...

This study mainly focuses on examining the effects of employee motivation on Job Satisfaction, job satisfaction on customer satisfaction, customer satisfaction on firm performance, and the moderating role of employee empowerment on the relationship between employee motivation and job satisfaction. The current study follows convenience sampling to c...

Purpose This paper aims to find the impact of blockchain supply chain on supply chain performance with a mediating role of supplier trust, traceability and transparency. Design/methodology/approach Data was collected using the purposive sampling technique on a five-point Likert scale from 150 respondents. For data analysis, IBM SPSS and Smart PLS...

Without proper preparation by higher institutions, the COVID-19 pandemic has forced the world to rely on online learning. Even students of social science and science are looking for different knowledge and skills. Currently, both groups rely on the same method to gather knowledge for future undertakings. Given the uncertainty regarding the resoluti...

Teaching and learning online is quite challenging. Both require an additional capacity and effort to withstand ongoing engagement in a virtual learning environment. Nonetheless, there have been cases of dissatisfaction with virtual learning environments due to the lack of engagement and poor interaction between the instructor, students, and content...

Purpose The purpose of this study is to focus on Turnover intention (TI) which is gaining significance in the Jordanian government sector as well as in many other international institutions. Organizations tend to seek valuable benefits from the human resource capital they have to achieve their competitive advantages. However, TI becomes a global is...

Satisfaction has become a major concern for the tourism businesses as it contributed to the willingness to recommend. This paper explores factors that contributed to satisfaction and willingness to recommend scuba diving tourism. The purposive sampling method was used to select the respondent for the survey which used questionnaires in Redang Islan...

The purpose of this study is to shed light on training satisfaction in Jordan, which is an indicator for training program efficiency and reflects the trainees’ reactions towards the training offered by the respective organizations. The benefits organizations gain from the training could improve their employees’ skills, abilities and knowledge. More...

The purpose of this research work is to investigate consumer behaviour towards continuance use of m-shopping applications. The current research comprises sample of 401 users working in education sector. The research model is evaluated by applying structural equation modelling. Findings revealed that expectation confirmation theory, brand-awareness...

This study aimed to discover the factors influencing the continuance of Spotify Premium subscription among university students in Malaysia. In addition to an online survey, a quantitative approach was used in this study. The findings revealed that facilitating condition, habit, hedonic motivation performance expectancy, price value and ubiquity wer...

Food waste is a serious problem with regard to social equity and environmental challenges across the world. In recent decades, a dramatic growth of restaurant food waste has been seen in China. This study integrated the norm activation model (NAM), Chinese cultural values (i.e. face saving and group conformity) and information publicity to examine...

The coronavirus disease (COVID-19) has transformed conventional buying to online shopping habits. Despite the importance of customers’ future behaviour, insufficient studies have highlighted the role of online shopping habits on the intention to recommend. The study investigated how the Big Five Personality Traits (BFPT) influence online shopping h...

This research aims to explore the relationship between travel motivations and information sharing behaviors on social media in a context of Confucianism, and examine whether there are significant differences across gender. Partial least squares – structural equation modeling (PLS-SEM) was used for data analysis. By conducting a multigroup analysis...

Purpose Internet banking services are proven to be much advantageous and convenient during COVID-19 pandemic. However, vibrant networking designs and dynamic changes in software development have made these services bit complex. Thus, the current study seeks to investigate Internet banking user continuance intention with factors underpinning self-de...

This study explored the factors influencing students’ willingness to continue with the online learning system during the coronavirus disease 2019 (COVID-19) pandemic by adopting the stimulus–organism–response (SOR) theory. This study also incorporated e-learning readiness, performance, and satisfaction as mediators. The present study employed the p...

This systematic review aims to synthesize and analyze studies that assess satisfaction with training in the workplace, learning activities, and the factors that affect the level of training satisfaction. Via Google Scholar, we reviewed 81 English language articles published between 2000 and 2020 that examined training satisfaction. Seventeen review...

Theory is fundamental in research to rationalise concepts, instigate changes, and advance a discipline. The existing body of research in logistics and supply chain management (LSCM) suggests more theoretical application and inductive reasoning. Specifically, however, theories used in halal logistics and supply chain management (HLSCM) literature ha...

The purpose of the current study is to identify the antecedents of psychological ownership and organizational commitment since these constructs could influence different behavioral outcomes at the workplace, such as task performance, creativity, and organizational citizenship behavior. Through practicing resonant leadership, highly empowered employ...

Background: This paper explores the concept of regional development by utilising the benefits generated by seaports. The east coast of peninsular Malaysia is the focus region of this research because of the imbalance of regional development compared to the west coast. Integration amongst multimodal transportation, freight corridors, seaports and tr...

The COVID-19 pandemic outbreak has caused Malaysian education institutions to embrace online learning due to the Movement Control Order (MCO) and closure of universities. By adopting the Stimulus-Organism-Response (S-O-R) theory, this study aims to identify the factors influencing students’ attitudes to continue online learning. Since attitude can...

The takaful industry in Pakistan has been prevailed for several years but there is huge market not yet exploited. This is the reason to conduct the research on factors useful for adopting Takaful. The aim of this study is to investigate the role of decomposed theory of planned behaviour for the adoption of family Takaful (Islamic life insurance) in...

Purpose This study aims to examine the roles of perceived organisational support (POS), attitude and self-efficacy in understanding the external whistleblowing intentions among senior auditors through the lens of stimulus–organism–response theory. Design/methodology/approach This study uses data from 119 senior auditors in audit firms in Malaysia....

In this study, the authors aim to unearth the factors influencing voluntourists’ behaviors. A quantitative approach along with a field survey at three Malaysian east coast island destinations is used. The findings reveal that environmental concern and intrinsic motivation significantly trigger attitude and satisfaction, and that affective image and...

Purpose This study aims to gain insight into factors that impact employee readiness to change and organizational change management. Therefore, an integrative research model is developed with the combination of perceived competence, perceived relatedness, perceived autonomy, codification strategy and personalization strategy to investigate employee...

Face is an indigenous cultural concept deeply rooted in Chinese society. It is believed that face plays a profound role in influencing Chinese people's social behaviors, but little research has been conducted to investigate its impacts in relation to outbound travel behaviors among Chinese Gen Y tourists. This study collected 350 usable responses v...