Aarni Tuomi

Aarni Tuomi
Haaga-Helia ammattikorkeakoulu · Hospitality Business

Doctor of Philosophy
#Algorithmic management of platform-mediated work# #Immersive technology and the digital readiness of the elderly#

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18
Publications
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199
Citations

Publications

Publications (18)
Article
Purpose The rapid growth in volume and value of on-demand restaurant food delivery, accelerated by the COVID-19 pandemic, is causing a paradigm shift in the food service sector. However, there is a lack of hospitality management research into this emerging phenomenon. To address this gap, this paper defines and develops a novel conceptual model and...
Article
Full-text available
Purpose The emergence of artificial intelligence (AI) is leading to a job transformation within the service ecosystem in which issues related to AI governance principles may hinder the social sustainability of the sector. The relevance of AI startups in driving innovation has been recognized; thus, this paper aims to investigate whether and how AI...
Article
Purpose Given little light has been shed on the preference of Generation Z tourists or tourists from different cultural backgrounds toward service robot preference in hospitality contexts, this study aims to explore robot service preferences in the accommodation sector in the Chinese market, with a specific focus of Generation Z customers. Design/...
Article
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The global agricultural sector is facing a disruption driven by economics, emerging technology , and environmental and personal well-being. In particular, advances in cellular biology, along with the emergence of novel production techniques such as precision fermentation, are making the mass-cultivation of alternative proteins in vitro for human co...
Conference Paper
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The COVID-19 pandemic has presented the hospitality industry with novel challenges. In this paper, we follow four case restaurants for a period of 12 months and track how they have innovated their business models and their learning processes through several cycles of iteration. Our work is based on the notion of simple rules. Eisenhardt and Sull (2...
Conference Paper
Full-text available
COVID-19 lockdown measures have forced hospitality operators to re-configure their dynamic capabilities through innovating operational practices and pivoting traditional business models. The high-end food service sector has undergone a particularly drastic shift towards a new normal. This qualitative study explores factors facilitating innovation a...
Article
Purpose Automation poses to change how service work is organized. However, there is a lack of understanding of how automation influences specific sectors, including specific hospitality jobs. Addressing this gap, this paper looks at the relative automatability of jobs and tasks which fall within one specific hospitality context: frontline food serv...
Article
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Article highlights: -Deepfake text is increasingly difficult to distinguish from human-authored text. -Computer-generated consumer reviews will have a high impact for tourism management. -Deepfake reviews resemble other fake reviews in terms of content but not in volume -Implications for future research into deepfake reviews in tourism are discusse...
Article
Full-text available
As artificially intelligent conversational agents (ICAs) become a popular customer service solution for businesses, understanding the drivers of user acceptance of ICAs is critical to ensure its successful implementation. To provide a comprehensive review of factors affecting consumers' adoption and use of ICAs, this study performs a systematic lit...
Article
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Purpose This paper aims to explore the implications of integrating humanoid service robots into hospitality service encounters by evaluating two service prototypes using Softbank Robotics’ popular service robot Pepper™: to provide information (akin to a receptionist) and to facilitate order-taking (akin to a server). Drawing both studies together,...
Chapter
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Governments across the world have imposed strict rules on social distancing to curb the spread of Covid-19. In particular, restaurants have been impacted by government-mandated lockdowns. This study adopts a mixed methods approach to explore how Finnish high-profile restaurants used Instagram as a means for service innovation and diffusion during n...
Article
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Increasing implementation of automation has brought global concern over the future of jobs in various sectors. This study conceptualizes how automation, found in tourism to be driven largely by labor shortage, can be used to promote decent work. Utilizing Grounded Theory to analyze data from in-depth interviews and focus group discussions with indu...
Article
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Global megatrends such as urbanization, climate change and resource scarcity, shift in political and economic power, demographic change, and increasingly disruptive technological breakthroughs are transforming the conventional socio-technical system of food service. This study identifies and discusses key changes already impacting the service conce...
Article
Service robots continue to permeate and automate the hospitality sector. In doing so, these technological innovations pose to radically change current service production and delivery practices and, consequently, service management and marketing strategies. This study explores the various impacts of robotization in the sector by offering one of the...
Article
Full-text available
Resistance to the Adoption of ICTs in Independent Restaurants: Insights from China & the UK Organisations are increasingly employing innovative Information Communications Technology (ICT) solutions to drive growth and create value. Yet the uptake of such tools does not seem to be as widespread in hospitality and tourism as might be expected. This a...

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Projects

Projects (3)
Project
Envisioning the futures of travel.
Project
To better understand the various theoretical and practical implications of implementing AI & service robots to hospitality and tourism business.