A Rahman Badzli Mohd khirzan

Universiti Teknologi MARA | UiTM · Institute of Business Excellence (IBE)

This paper aims to develop a rigorous, systematic exploration of the literature investigating the nexus between sustainable consumption behavior and Islamic values and identify the types of respondents used in the previous studies. Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) is used to structure the research field. T...

Purpose-In general, this study aims to examine the relationship between organisational justice and the intention to stay of non-academic staff within the context of Malaysian Private Higher Learning Institutions (PHLIs). Design/methodology/approach-This study utilises descriptive research design and data for this study were gathered through survey...

Fast food restaurant industry has become a subject to intense competition and rapid growth in Malaysia’s economy. Consequently, repurchase intention become crucial especially in the fast food business, as it relates to company’s profits. Only a few studies in Malaysia were found in the literature, which deal with university students’ perceptions ab...

Pilot study was conducted before conducting the actual study to identify practical problems in the process of conducting the actual study. Within the scope of this study, it is well noted that there were several studies being conducted to determine which Human Resource Management (HRM) practices that are significantly affecting the academic staff j...

The aim of this research is to study the relationship between perceived efficiency and perceived service excellent toward behavioral intention among hotel's guests in Malaysia. There were 80 hotel guests who participated in this study. The quantitative analysis was carried out to achieve the objectives of the survey. The results of the study found...

This study revealed the results of the demographic variables for complainer and non-complainer in mobile phone services industry. A total of 285 complainers and 230 non-complainers of mobile phone users in Selangor, Wilayah Persekutuan Kuala Lumpur and Putrajaya were selected as respondents by using mall-intercept approach. This descriptive study u...

Consumer Complaint Behavior (CCB) is a topic that is continuously being studied globally at various types of industries and from different perspectives. Nevertheless, CCB has varying definitions and different conceptualizations used among the researchers. Public Action, Private Action, No Action and Voice are among the underlying constructs that ar...

Emotional Intelligence (EI) is expected to assist service providers achieving Job Role effectiveness. Studies have started to demonstrate, even though the evidence is still mixed, the potential advantages of EI for service providers. Since individuals have different personal disposition in terms of gender, the effects of EI vary from one service pr...

Emotional intelligence is claimed to enhance pro-social behaviors. However, the claim is contingent on one important personal variable, which is gender. Past research has produced inconclusive evidence on the relationship between gender and the EI dimensions. Therefore, this study aims at investigating the moderating effect of gender on the relatio...